# PSE&G — user reviews > 143 indexed App Store user reviews of PSE&G by Public Service Enterprise Group Incorporated, rated 4.76/5 from 11,288 ratings. - Source: https://appshunter.io/ios/app/pse-and-g/id1490690982/reviews - App overview in markdown: https://appshunter.io/ios/app/pse-and-g/id1490690982.md - Rating breakdown: 5★ 9,931 · 4★ 745 · 3★ 206 · 2★ 94 · 1★ 309 ## What do users think of PSE&G? Overall sentiment: neutral **Pros** - 👍 Easy to use and navigate - 🚀 Convenient bill payment - 💡 Helpful usage tracking and analytics - 🙏 Responsive customer service - 🔒 Secure login and account management **Cons** - 🐛 Frequent login and verification issues - 🔍 Confusing UI changes and updates - ⏱️ Slow app performance and loading times - 📱 Compatibility problems on certain devices - 💰 Unexpected fees for online payments **Commonly reported bugs** - App crashes when viewing bill breakdown - Unable to remove outdated payment methods - Meter reading upload functionality not working - Incorrect account information displayed **Most requested features** - Add option to view past billing history - Integrate mobile payment methods like Apple Pay - Improve meter reading and usage reporting - Provide more detailed energy usage insights - Allow multiple account management in one app ## Newest reviews (13 of 143) ### 4/5 — Have had no issues *2026-09-07, version 7.2.0* Been using since I became a homeowner. Havent had any problems mostly. Sometimes the call number takes long for customer service to get on and I dont use all the functions of the app. But other than that, seems decent. ### 2/5 — Couldn’t log in *2026-08-29, version 7.2.0* I downloaded this years ago just in case. But when we actually had a power outage, I wasn’t able to log in. ### 3/5 — Hard to use *2026-08-26, version 7.2.0* I’m confused why I have to verify my account by phone or email when I’m already logged in by password and face. The My Meter section is difficult to use, with graphs that don’t really explain what I’m looking for, and expand in or out when I’m trying to get a closer look. Maybe this information would work on a desktop, but it’s included in the app, so it needs to be more user friendly. ### 1/5 — Actualizar *2026-02-06, version 7.0.9* Siempre es un problema cuando quiero pagar el mes anterior me manda con un robot que pide un montón de datos , porque no agregan la opción de pago de mes anterior en la App ### 1/5 — Can’t even set up account *2025-12-28, version 7.0.9* Worse app ever ### 2/5 — Inconsistent App *2025-10-20, version 7.0.3* Will let you log in and yes occasionally it will let you see your account details but more often than not it will log you out should you want further details on the account. Not sure if it is a bug or their server or both. Either way you want consistency and this app “just don’t got it” ### 1/5 — Clunky and can’t log in *2025-09-19, version 7.0.2* App not accepting password and freezes. Needs a serious update ### 1/5 — Basically an add *2025-09-05, version 7.0.1* When trying to start a brand new service it’s asking me to enter information for the first time and then telling me it doesn’t match? Doesn’t match what I’m giving it to you for the first time. Needs some more testing. ### 1/5 — Horrible company *2025-08-01, version 6.9.1* Company has been a headache for life so their app isn’t a surprise. Shouldn’t be a mission to log in either every time. Stupid thing doesn’t let me stay signed in, and their password requirements are insane, constantly need to be changed. Then my bill is over charged every month because they price gauge and get away with it. ### 1/5 — Can’t open the app *2025-07-29, version 6.9.1* Set up this app a few months ago. Finally had time to use it and won’t recognize my user ID or password, which I had recorded just in case. Keeps prompting me to request sign in help via email but never sends me the email link. What a waste!!! ### 4/5 — Streetlight Out *2025-06-30, version 6.9.1* The Streetlight Out feature is excellent, a couple of clicks and I was done. PS will be updating the status as the work proceeds. ### 1/5 — Forever stuck on building daashboard *2025-06-22, version 6.9.1* What a weird system design after login it doesnt take me to my account but keeps showing that its building a dashboard , plain stupidity take to my screen and lazy load when you can ### 1/5 — Doesn’t let you use the app to pay if after due date *2025-05-30, version 6.9.1* I tried to pay through the app a day after the payment due date, and I was not able to use the app to pay. This issue seemed to have begun at the time the app was updated. I had to go through the website instead. Please just develop an app that works right !!! ## Most critical reviews (10 lowest-rated) ### 1/5 — worst app ever *2026-09-06, version 7.2.0* trying to sign in to PAY MY BILL and nothing but a runaround. who’s VP’s son designed this mess? ### 1/5 — Login issue *2026-09-02, version 7.2.0* Downloaded the app to try it out… Put in username and password reply was incorrect information… went online and signed in with username and password with no issues… So the app was useless… ### 1/5 — Terrible company *2026-08-29, version 7.2.0* Won't let me pay my bill ### 1/5 — Yalls app is trash *2026-08-06, version 7.2.0* My son makes apps better than this and he can’t even shave yet. The people making this garbage are stealing ### 1/5 — This app is Terrible *2026-08-03, version 7.2.0* Oh my god i dont know if kids developed this APP, if we change the password app keeps using face as authentication if in a loop and my user id is blocked. Please hire some good developers. And your web sight is also terible your address search is too bad. Cant you buy a simple google ai for address. I tried 1 hour yesterday and the address its not allowing me to put apartment number. ### 1/5 — Something is wrong with this App *2026-07-02, version 7.2.0* After logging on with my iPhone as well as my iPad all I get a a blank screen. PLEASE FIX ### 1/5 — White screen as of May 22 2026 *2026-05-22, version 7.1.6* Something broke, not able to see anything. Used to work earlier. ### 1/5 — Cannot pay my bill on the app!!!!! *2026-04-19, version 7.1.6* 4/19/26– Cannot pay my bill on the app!!!!! PLEASE FIX!!!!! 10/25/22- We still want Apple Pay as an option to pay our bill. Apple Pay will give you 5 stars. This app works great. However, there is one thing missing and that is APPLE PAY. You have pay pal and Amazon pay as payment methods. I only rated the app 3 stars because I cannot pay with Apple Pay. Please add Apple Pay and I will rate this app five stars. ### 1/5 — Impossible to Operate *2026-02-28, version 7.1.6* App is saying my New Jersey zip code is out of territory. Website is saying my information won’t match. Representatives are allegedly available on Saturdays until 5, but phone line is closed when I call. ### 1/5 — 0 stars *2026-02-25, version 7.1.6* Terrible. ## Most praised reviews (10 highest-rated) ### 5/5 — New street lights *2025-08-13, version 7.0.1* Thanks for LED new street lights ### 5/5 — Changes *2025-07-25, version 6.9.1* 👍The changes were already done! My husband wants me to pay. Thank you! ### 5/5 — You’re the best *2025-07-23, version 6.9.1* Worry free Thank you for your kind high quality service over the years. ### 5/5 — Nice *2025-06-25, version 6.9.1* Very good ### 5/5 — Power is back up! *2025-06-21, version 6.9.1* Your Repair Crews are great! ### 5/5 — “Worry Free” *2025-05-13, version 6.9.1* I am so glad I listened to my wife and purchased our “Worry Free Plan @PSEG….4 years later after several appliance problems and HVAC Adjustments… I am still worry free loving PSEG for keeping our home safe and free from worrying about something breaking down. ### 5/5 — Gladys Vera *2025-05-06, version 6.9.1* Excellent appp A ### 5/5 — Smooth Powet *2025-03-26, version 6.8.4* The easy navigation with this app is a great way to pay, review your bill. ### 5/5 — Modern and updated *2025-03-04, version 6.7.9* App works great ### 5/5 — Gas issue *2025-01-09, version 6.7.3* I give PSEG 20 thumbs up for the quick response to what I thought was a gas leak. It turned out to be an issue with the dryer. The service tech named Genna was extremely pleasant and helpful. Give her a raise!!!! Thank you PSEG --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*