# PSE > Utility account management and power outage tracking app. (iPhone/iPad app by Puget Sound Energy.) - Source: https://appshunter.io/ios/app/pse/id725056417 (this page in markdown: same URL + `.md`) - Developer: [Puget Sound Energy](https://appshunter.io/developer/725056420) - Category: Utilities, Weather - Price: Free - Rating: 3.90/5 from 14 App Store ratings · 173 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 229 MB - Released: 2014-11-05 - Data updated: 2026-08-18 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/pse/id725056417/reviews.md ## What is PSE? The PSE app provides easy access to your account when you're on the go. Check your balance and make a payment with just one click. Track & report power outages in your neighborhood and check on restoration times, all in the palm of your hand. Manage your account: • Review your account balance, prior month’s charges and pay your bill • Use and securely save your preferred payment method – eCheck, debit, credit, PayPal or Venmo • Manage personal preferences - select your desired bill due date or enroll in paperless billing • Change or update your account security, including password and security questions • Start, stop or move your residential service Stay informed about outages: • View outage status on the map, searching by address, city or ZIP code • Easily report an outage • Set your preferences to receive outage notifications by email, text or phone ## Key features - Check account balance - Make bill payments - Report power outages - Track outage restoration times - Manage personal preferences - Start, stop, or move service ## What do users think of PSE? Overall sentiment: negative **Pros** - 🚀 Convenient for tracking outages - 💡 Helpful outage map feature - 👍 Easy to use for bill payment **Cons** - 🐛 Frequent login issues and crashes - 🔍 Inaccurate or missing outage information - 📵 Unreliable during power outages - 💤 App becomes unusable after updates **Commonly reported bugs** - App freezes when trying to log in - Outage map does not show current outages - Keeps logging users out unexpectedly **Most requested features** - Support for Apple Pay and digital wallets - Ability to schedule future bill payments - Improved outage status updates and ETAs ## Recent user reviews (10 of 173) All indexed reviews: https://appshunter.io/ios/app/pse/id725056417/reviews.md ### 1/5 — Randomly blocked out *2026-07-30* App not really helpful when it randomly decides you can’t log in ### 1/5 — GARBAGE *2026-07-08* Garbage app that always screws up my auto payments, logs me out, and has caused me to miss multiple payments. You should be sued. ### 1/5 — Login token expires constantly *2026-05-23* The login process is no good. The PSE prices doubled recently, another example of greedy companies. ### 4/5 — No Apple Pay *2026-02-22* This app is pretty much identical to the website. It does not offer Apple Pay despite being an iOS app. ### 1/5 — Clunky web app, not a real native app *2026-02-04, version 5.1.1* This app feels amateurish and unfinished. It comes across as a quick band-aid fix where a basic web app was simply wrapped and pushed out as a “mobile app,” rather than something thoughtfully designed. Navigation is clunky, performance is inconsistent, and the overall user experience shows the developers don’t really understand mobile app design fundamentals. Simple tasks take too many steps, interface is dated and unpolished. What makes this especially disappointing is that this is coming from a region that prides itself on tech talent. Customers rely on this app for essential services. This needs a complete redesign with real native development, not another patch layered on top of a web page. ### 1/5 — Awful *2026-01-25, version 5.1.1* This app terrible! Can’t even log in, all you get is an error message! ### 1/5 — App needs to support landscape orientation on an iPad *2026-01-14, version 5.1.1* Nice that it works on an iPad at all, but app forces portrait orientation making the use of the app awkward at best. I’m sure your crack team of developers can figure it out? Maybe a bit of AI coding would help? 🤨 ### 1/5 — Ongoing issues with no end in sight *2025-12-23* App throws errors more often than not. Has for years. Constantly checking back in just to see if I can pay this bill should be a major priority for any company that wants to stay in business… oh wait PSE doesn’t have competition it’s a monopoly. Doubt they read reviews. Also, when the power goes out the outage map is a joke. I don’t recommend this app however it’s the only way to pay a bill with them. ### 2/5 — This app needs some work *2025-12-19, version 5.1.1* I really do like the convenience of this app with paying bills, outages & such but literally for a month I kept getting a “sorry/error” pop up I finally uninstalled & redownloaded it again & it works again. I feel like there’s a few things usually going on with this app. ### 1/5 — Can’t fathom who thought it was a good idea *2025-12-17, version 5.1.1* Why in the world would a power company REQUIRE an update to its app before the app can be used again, DURING an outage? When people are trying to conserve their phones’ power? ## Frequently asked questions about PSE ### What can I do with the PSE app? The PSE app allows you to manage your utility account on the go. You can check your balance, pay your bill using various saved payment methods, and update your account preferences like paperless billing or due dates. It also provides tools to report power outages and track their restoration status. ### How do I pay my bill through the app? You can pay your bill with just one click after securely saving your preferred payment method. Accepted methods include eCheck, debit, credit, PayPal, or Venmo. The app allows you to review prior month's charges and make payments easily. ### Can I report or track power outages? Yes, the app enables you to easily report power outages in your neighborhood. You can view outage status on a map by searching an address, city, or ZIP code, and check on estimated restoration times. You can also set preferences to receive outage notifications via email, text, or phone. ### Is the PSE app free to download and use? Yes, the PSE app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a completely free service for users. ### What if I need to start or stop my service? The app allows you to manage your residential service directly. You can initiate requests to start, stop, or move your service through the application, providing a convenient way to handle these account changes. ## Version history (last 5 releases) ### 6.0.1 — 2026-08-10 Outage experience enhancements and performance / usability improvements ### 5.1.2 — 2026-03-31 Outage experience enhancements and performance improvements. ### 5.1.1 — 2025-11-13 Outage experience enhancements and usability improvements. ### 5.0.16 — 2025-10-21 Bug fixes. ### 5.0.15 — 2025-07-15 Outage experience enhancements and small bug fixes. ## Apps similar to PSE | App | Rating | Price | Category | | --- | --- | --- | --- | | [Mysa](https://appshunter.io/ios/app/mysa/id1250453565) | 3.8 (566) | Free | Utilities | | [My Astound](https://appshunter.io/ios/app/my-astound/id6449750920) | 1.6 (109) | Free | Utilities | | [Republic Services](https://appshunter.io/ios/app/republic-services/id896011266) | 4.2 (3,273) | Free | Utilities | | [My WM](https://appshunter.io/ios/app/my-wm/id714263094) | 4.5 (72,924) | Free | Utilities | | [H Wash Mobile](https://appshunter.io/ios/app/h-wash-mobile/id1616984191) | 4.2 (685) | Free | Utilities | | [Ziply Fiber](https://appshunter.io/ios/app/ziply-fiber/id6451298186) | 1.6 (141) | Free | Utilities | ## Related topics [puget sound energy](https://appshunter.io/ios/topics/puget-sound-energy) · [puget sound](https://appshunter.io/ios/topics/puget-sound) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*