# PSE — user reviews > 173 indexed App Store user reviews of PSE by Puget Sound Energy, rated 3.90/5 from 14 ratings. - Source: https://appshunter.io/ios/app/pse/id725056417/reviews - App overview in markdown: https://appshunter.io/ios/app/pse/id725056417.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 3 ## What do users think of PSE? Overall sentiment: negative **Pros** - 🚀 Convenient for tracking outages - 💡 Helpful outage map feature - 👍 Easy to use for bill payment **Cons** - 🐛 Frequent login issues and crashes - 🔍 Inaccurate or missing outage information - 📵 Unreliable during power outages - 💤 App becomes unusable after updates **Commonly reported bugs** - App freezes when trying to log in - Outage map does not show current outages - Keeps logging users out unexpectedly **Most requested features** - Support for Apple Pay and digital wallets - Ability to schedule future bill payments - Improved outage status updates and ETAs ## Newest reviews (16 of 173) ### 4/5 — No Apple Pay *2026-02-22* This app is pretty much identical to the website. It does not offer Apple Pay despite being an iOS app. ### 2/5 — This app needs some work *2025-12-19, version 5.1.1* I really do like the convenience of this app with paying bills, outages & such but literally for a month I kept getting a “sorry/error” pop up I finally uninstalled & redownloaded it again & it works again. I feel like there’s a few things usually going on with this app. ### 1/5 — BROKEN AGAIN *2025-11-14, version 5.1.1* VERSION 5.1.1 BROKE THE APP. Here we go again. I wonder how long it will take the developer to fix this bug this time. When I open the PSE app this is what I get every time now: “Error We're sorry, something went wrong. Please try again.” ### 1/5 — App requires the update *2025-11-13, version 5.1.1* Are you serious? If there is an outage, then your app may say: I need the update. Do you know how “fast” mobile network during YOUR large outages? Your app MUST BE RELIABLE and provide at least access to outage form and outage map on any version ### 3/5 — Login issues during outages *2025-10-26, version 5.0.16* Can't log in during outages even with a signal, so that's a bummer ### 1/5 — Horrible login experience *2025-10-12, version 5.0.15* This app has been broken for so long and not sure why can’t they fix the simple authentication. Thousands of app work and there is nothing unique to do here. Fire the IT vendor and get a new one. ### 1/5 — Garbage App! *2025-09-26* I’ve been trying for more than a YEAR to get them to fix the account access issues. Resetting your password/recovering your account straight up doesn’t work. That’s not an acceptable issue you can just get around to fixing in 3 or 4 years from now! ### 1/5 — App never works *2025-09-24, version 5.0.15* You’d think they would want a working app in order to receive payment ### 2/5 — When it works it’s fine , too often it fails for “reasons” *2025-09-24* When it works it great for paying your bill or reporting a power outage and checking on repair progress. But all too often the backend service to PSE fails in some way , making the app useless annoyance. Getting the “something went wrong. Try again later” message for several days on a row , no guidance on “what” went wrong - not helpful. If you’re going to have an app interface to the service then keep it running PSE. Or we just all revert to only paper billing and phone calls to interact like it’s 1995. ### 1/5 — Error *2025-09-13* I can’t pay my bill because it just keeps saying error cannot load information and I tried everything, power cycle the phone, signed out then signed back in, turned on and off Face ID. -iPhone 16 iOS 18.6.2 ### 1/5 — 0910/2025 *2025-09-10, version 5.0.15* The app hasn’t been working in a few days. Fix this nonsense. You would think with the amount of money they are charging us, they would at least have a working app in 2025 ### 1/5 — Worst app ever *2025-09-10, version 5.0.15* I dont understand how you can provide electric yet still can have a fully functioning app!! ### 2/5 — Literally doesn’t work *2025-08-28, version 5.0.15* This app literally doesn’t work 90% of the time. I assumed they would fix it by now but I guess not. Everytime I get on the app to pay my bill, it doesn’t let me long on & just sends error messages. It does this every time up until days after the bill is due. I pay way too much money for you guys to not figure out your own app… pay someone to fix it cause it’s unprofessional and cheap to continue with a broken app. ### 1/5 — Basura *2025-08-18, version 5.0.15* Basura basura basura ### 3/5 — Inconsistent Usability *2025-07-27* I have been using this app (iOS version) for over 5 years. When the app works, it works well. I super appreciate that it is easy to navigate and provides the information I need such as amount due and when, see my usage, and the ability to make payment arrangements. However - there are many times that the app does not work - logs me out too soon/frequently, attempt to use results in a loop action, or an error message keeps popping up with no detail about what the error may be. I’ve also only recently discovered - thanks to feedback from fellow app users - that if one is encountering a bunch of errors, this could indicate an update has been made by the developer (which there appear to be no notices about) and then it’s a matter of deleting the app and re-installing it. If this is the case (which it seems to be) the developers should build in a prompt, please, to let users know to head to the App Store to apply the update. Instead, users are deleting and re-installing the app out of frustration with unexplained errors and/or unusable behavior. Thank you for your time and consideration. ### 1/5 — Trash *2025-07-22, version 5.0.15* App hasnt worked in months ## Most critical reviews (10 lowest-rated) ### 1/5 — Randomly blocked out *2026-07-30* App not really helpful when it randomly decides you can’t log in ### 1/5 — GARBAGE *2026-07-08* Garbage app that always screws up my auto payments, logs me out, and has caused me to miss multiple payments. You should be sued. ### 1/5 — Login token expires constantly *2026-05-23* The login process is no good. The PSE prices doubled recently, another example of greedy companies. ### 1/5 — Clunky web app, not a real native app *2026-02-04, version 5.1.1* This app feels amateurish and unfinished. It comes across as a quick band-aid fix where a basic web app was simply wrapped and pushed out as a “mobile app,” rather than something thoughtfully designed. Navigation is clunky, performance is inconsistent, and the overall user experience shows the developers don’t really understand mobile app design fundamentals. Simple tasks take too many steps, interface is dated and unpolished. What makes this especially disappointing is that this is coming from a region that prides itself on tech talent. Customers rely on this app for essential services. This needs a complete redesign with real native development, not another patch layered on top of a web page. ### 1/5 — Awful *2026-01-25, version 5.1.1* This app terrible! Can’t even log in, all you get is an error message! ### 1/5 — App needs to support landscape orientation on an iPad *2026-01-14, version 5.1.1* Nice that it works on an iPad at all, but app forces portrait orientation making the use of the app awkward at best. I’m sure your crack team of developers can figure it out? Maybe a bit of AI coding would help? 🤨 ### 1/5 — Ongoing issues with no end in sight *2025-12-23* App throws errors more often than not. Has for years. Constantly checking back in just to see if I can pay this bill should be a major priority for any company that wants to stay in business… oh wait PSE doesn’t have competition it’s a monopoly. Doubt they read reviews. Also, when the power goes out the outage map is a joke. I don’t recommend this app however it’s the only way to pay a bill with them. ### 1/5 — Can’t fathom who thought it was a good idea *2025-12-17, version 5.1.1* Why in the world would a power company REQUIRE an update to its app before the app can be used again, DURING an outage? When people are trying to conserve their phones’ power? ### 1/5 — 垃圾APP *2025-12-16, version 5.1.1* 自动登出，账户密码输入无数次提示错误，更改密码后依然无法登陆！ ### 1/5 — PSC app crashes all the time *2025-11-22* This app is very concerning. There’s personal information on here and for some reason this is the only app that crashes constantly and is not consistent with crashing. I believe that PSE should be fixing this problem immediately due to the personal information that we have on this app to make payments. ## Most praised reviews (10 highest-rated) ### 5/5 — Great for Tracking Outages and Paying Bill *2025-12-15* The enhancement to check on electrical outages throughout the state in addition to my service location and without logging in is great feature. Bill paying is very easy as well and shows amount due, date due, and options for immediate and delayed payments. Only two things I’m missing that app does not seem to have. 1) The very important feature that is missing: Scheduled later payments do not have visibility, so it seems possible to schedule multiple payments when one was intended. 2) The nice-to-have would be ability to use a wallet like Apple-pay instead of storing card info in app that needs updating when card info changes. ### 5/5 — Outage Tracking is Nice *2025-12-06, version 5.1.1* Like being able to see when my power will be back on and the other outages in my area. ### 5/5 — Better with new update *2025-11-13* App seems to be working as it should now. No issues. ### 5/5 — Easy to use and helpful *2025-10-21, version 5.0.16* I don’t understand why this app has such a low rating. It has made my bill paying process SO much more convenient and streamlined. ### 5/5 — Convenient! *2025-06-19* I am very thankful for this app. I can use Face ID to quickly log in and see what’s up with my bill every month. Yes it is true that with every app update, you must delete the app and download it again, then sign in again, or it won’t work. But, hey, it’s a utility company, and I’ve only had to do that once in a year of use. It’s great! I highly recommend. Thanks, developers! ### 5/5 — Error 2 days I have not access to my app *2025-06-02* Error We're experiencing system issues. Please try again. ### 5/5 — Works Great for Me *2025-03-24* The app has always done everything I have wanted from it. I haven’t experienced issues in the several years I’ve used it. Thanks PSE. ### 5/5 — Works Great *2025-03-13* App is working great! Shows my bill, outages, everything I was looking for. Thanks! ### 5/5 — Recent log in bug is fixed *2024-03-19* VERSION: 5.0.5: thank you developers for fixing the bug that appeared in your prior update. I can now once again login to this app without getting the “error” message, then having to swipe the app up and download again only to have to login with my password and Email every time. The app is now a pleasure to use again and back to my 5 star rating. 😊 ### 5/5 — Great game *2023-08-20* I love this game. You can pick your class of normal consumer, net metering consumer, or eco-conscious consumer. The downside is that it’s a little bit heavy on pay-to-win. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*