# PSEG Long Island — user reviews > 292 indexed App Store user reviews of PSEG Long Island by Public Service Enterprise Group Incorporated, rated 4.10/5 from 8,312 ratings. - Source: https://appshunter.io/ios/app/pseg-long-island/id1491997914/reviews - App overview in markdown: https://appshunter.io/ios/app/pseg-long-island/id1491997914.md - Rating breakdown: 5★ 5,706 · 4★ 760 · 3★ 349 · 2★ 275 · 1★ 1,222 ## What do users think of PSEG Long Island? Overall sentiment: negative **Pros** - 💡 Convenient bill payment - 🚀 Outage map and restoration updates - 👍 Easy to navigate and understand **Cons** - 🐛 Frequent app crashes and bugs - 🔒 Login and password issues - 🚫 Removal of useful features like usage tracking **Commonly reported bugs** - App not recognizing accounts or passwords - Outage reporting functionality not working - Incorrect or missing usage data **Most requested features** - Ability to download or print bills - Improved accessibility for visually impaired users - More detailed energy usage and cost tracking ## Newest reviews (19 of 292) ### 3/5 — latest release fixed the FaceId *2026-08-14, version 6.0.3* FaceID support working again ### 2/5 — Support is awful *2026-08-13, version 6.0.3* App was working fine until until it stopped. Support was no help. Finally saw an update. Applied that and now it’s letting me in again. ### 2/5 — Can’t login using password managers *2026-08-03, version 5.9.9* The app works fine but somehow I need to enter user and password manually . It won’t let me enter credentials using 1Password or copying and pasting. Very annoying. ### 1/5 — Bug fixes 😂😂😂 *2026-08-01, version 5.9.9* I think this is like the 3rd round of fixes in a week or so. Can finally log in and am not blocked out by a “you must update message” but now facial recognition is completely gone. Not even “remember username” is working. ### 1/5 — Disables password managers and pasting *2026-07-31, version 5.9.9* So dumb. Can’t stand when companies do stupid stuff like not allowing password managers to fill in login details or disabling the ability to paste. Uninstalling app and just using website because of dumb stuff like this. ### 2/5 — FaceID feature no longer working *2026-07-31, version 5.9.9* FaceID support no longer working ### 1/5 — Unable to use app (update) *2026-07-28, version 5.9.9* 7/28 - Bug Fixed the requirement to update…but now the MFA doesn’t work and says “there was an error processing your request.” I know one day this app will work, but who knows when. 7/21 - Stuck in an infinite loop. Deleted app because it wasn’t letting me login. Redownloaded it from App Store and after opening it it says we made an important update to the app…update now. But I have the latest version. Can’t use app otherwise. ### 1/5 — Bug can’t login *2026-07-28, version 5.9.8* Fix your app if you guys want to get paid. ### 1/5 — What bug fix?! *2026-07-28, version 5.9.8* Stuck in the loop message that there is an update but clearly there is not. ### 1/5 — Won't let you login *2026-07-28, version 5.9.8* Wouldn't let me login starting last week, even though the website works, now the app just keeps telling me it needs to be updated even though it has no updates. ### 1/5 — Not working *2026-07-28, version 5.9.8* App not working ### 1/5 — It always has an issue *2026-07-28, version 5.9.8* This app is constantly saying password is wrong then letting you know days later or now it’s saying update when there is no update and it won’t let you sign in because it’s claiming you need to update… it’s horrible ### 1/5 — Horrible changes *2026-07-28, version 5.9.8* I don’t know what “ bug “ you I fixed but I can’t even get into the freaking app or web. Always another issue and always nothing bug ### 1/5 — PSEG *2026-07-28, version 5.9.8* Website does not work it tells you to update it and it won’t let you ### 1/5 — Viewing App *2026-07-28, version 5.9.8* This app is stuck on UPDATE. It is locked and you cannot get into your account. Hurry up and fix the problem immediately please. ### 1/5 — App Update not working *2026-07-28, version 5.9.8* Unable to see account or make payments due to the app update. Every time you click “update now” it directs you to the App Store which does not have an option to update. ### 2/5 — Update not working *2026-07-28, version 5.9.8* Seems the update won’t allow me to update. Not sure how long it will take to work. Thank God I can still depend on my email to inform me of my bill. ### 1/5 — Need to be updated *2026-07-28, version 5.9.8* Keep taking me back to the same screen to update the app but never update… going on a loophole…need to be fix ASAP ### 1/5 — Login doom *2026-07-28, version 5.9.8* Cannot login, wants me to update the app but won’t allow and sends me back to the login page. Guess this month is free? ## Most critical reviews (10 lowest-rated) ### 1/5 — Login Doesn’t Work *2026-08-29, version 6.0.3* Despite entering my credentials exactly as I do on the website, it just doesn’t work. This app needs a total overhaul. Useless on every level. Now the website is another story. How is it possible all of my cards show “Your payment did not submit, please try another payment.” They work just fine elsewhere. ### 1/5 — Can’t log in *2026-08-29, version 6.0.3* Like everyone else there’s a problem with the login. I don’t know how they have a 4.1 overall rating. Terrible app. 0 star if I could ### 1/5 — Dysfunctional *2026-08-23, version 6.0.3* As my title says, this app is dysfunctional. Can’t even login and has been like this for months. FaceID just brings me back to the login screen over and over again. Guess it’s good to be able to say they have an app but too bad it’s inaccessible. Bug fixes a week ago? Maybe it’s time to hire an exterminator. ### 1/5 — Doesn’t work *2026-08-19, version 6.0.3* App doesnt work. Keeps giving me an error that there is an issue processing my account. I can log into the website with the same credentials without a problem. ### 1/5 — App pathetic *2026-08-15, version 6.0.3* Always have issue to login. Keep getting alert of couldn’t process request. It’s frustrating. ### 1/5 — Terrible app, terrible company *2026-08-14, version 6.0.3* The crooks at PSEG can’t even get their own app to work properly. Attempts at paying bills randomly don’t go through, viewing bills fails to work half the time, and for reasons unknown it is still impossible to sign up for automatic payments without contacting their useless customer service (who haven’t been able to get it right in 2 years). ### 1/5 — ROLLBACK THE UPDATES *2026-08-14, version 6.0.3* Ever since you updated this app the beginning of the summer, it’s been nothing but problems and DOES NOT WORK. It’s unusable in its current form. FaceID and trying to use a password manager to login DOES NOT WORK. Switching apps to pull up my password from a password manager and then returning to the app results in the app blanking out my username and password fields. Even when the app was working like 3 months ago, it showed “Expired Fusioncharts License” for days, and when that finally got fixed, I still cannot view my usage charts in any meaningful way (the “day” chart goes back like 3-4 days only, useless). This are rookie mistakes. Whatever scammer “developers” you hired (or contracted out) to build this app should be fired and barred from calling themselves app developers, this is all stuff that should be caught in BASIC QA. Get it together. ### 1/5 — No more “compare rate “tool *2026-08-14, version 6.0.3* No more compare rate tool after update ### 1/5 — 😡 MANUAL INPUT OF PASSWORD REQUIRED EVERY LOGIN!! *2026-08-11, version 5.9.9* Why have Face ID as a feature if you must put your password in manually EVERY SINGLE TIME?!?! ### 1/5 — Faulty update *2026-08-03, version 5.9.9* Can’t even login ## Most praised reviews (10 highest-rated) ### 5/5 — Reassuring *2026-08-08* It’s an awesome feature very helpful very accurate. Also easy to use. In all honesty considering I have no alternative energy service option, pricing and cost for service this App is expected!!! You get what you pay for..…$$$$$$$$$$$$$$$$$$!!!!!!!! ### 5/5 — App update *2026-07-28, version 5.9.8* Cannot be updated on my iPhone. Something is wrong with the app. ### 5/5 — N3 smoke *2026-07-27, version 5.9.8* I try go in the app the told me make update I go inside the app it’s no update. What can I do? How I can make a payment? ### 5/5 — Nice *2026-06-01, version 5.8.9* Nice ### 5/5 — Best app *2026-03-31, version 5.8.6* This is the easiest app to pay bills among all. Not all those turning around:123 booom. Love it ### 5/5 — Yk *2026-01-11, version 5.7.9* H ### 5/5 — Lipa *2025-11-17, version 5.6.0* Lipa ### 5/5 — Zea1037 *2025-07-25, version 5.2.4* Zea1037 ### 5/5 — Jkmservice *2025-01-21, version 5.1.1* Aguayza ### 5/5 — I’m *2024-08-23, version 4.7.7* It --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*