# PSN Payments — user reviews > 59 indexed App Store user reviews of PSN Payments by Payment Service Network, Inc., rated 1.50/5 from 57 ratings. - Source: https://appshunter.io/ios/app/psn-payments/id613299436/reviews - App overview in markdown: https://appshunter.io/ios/app/psn-payments/id613299436.md - Rating breakdown: 5★ 4 · 4★ 3 · 3★ 1 · 2★ 4 · 1★ 45 ## Newest reviews (17 of 59) ### 1/5 — Problem with payments *2022-07-01, version 1.9.0.4* I use to never have an issue with paying my rent in here but now when I try I get a message saying “Rural Water District #1 Murray only allows payments between the 1st and 27th of the month” So today is the 1st and I still can’t may pay rent payment, this is ridiculous! ### 1/5 — Horrible app! *2022-05-28, version 1.9.0.4* This app doesn’t show our past invoices, nor detailed activity of fees, payments and usage. What’s the purpose of this app? ### 1/5 — Useless *2022-01-26, version 1.9.0.4* Would be convenient but can’t even open the app up. It just crashes. Why recommend to use the app if it’s unusable. ### 1/5 — Mobile app *2021-02-13, version 1.9.0.4* Garbage don’t waste your time ### 1/5 — Do not trust this app!!! *2020-07-24, version 1.9.0.3* I set up auto draft when I got this app, first payment went through fine. However, my next bill showed I had a past due balance! Checked my bank account, and I was charged for the utility bill and was still showing I owed a balance on the bill I paid. DO NOT download!!! ### 1/5 — Late service *2020-05-28, version 1.9.0.2* This app is terrible!! It doesn’t reflect onto the pain party’s account until it’s too late. I payed my bill on time in the app But I was still charged a late fee since the app didn’t process it in time. Also it doesn’t show any due dates it just shows what the balance is as if the following Monday so u never know anything about when you have to pay and what’s going on. I had to call my actual water company to figure out what was going on. And why I was getting a late fee every month. Terrible app I do not recommend ### 1/5 — Still Need some work *2020-05-08, version 1.9.0.2* I need to be able to see my bills and activities more than 2 months. Plus $2.99 convenience fee. It’s 2020. ### 1/5 — Does not work... unable to login *2020-04-10, version 1.9.0.2* I have tried to get access via the app (yes, I have an account, yes I am using the correct user name and password) but every time I try I get a message no WiFi or low bandwidth, but yet I am able to use my phone with out any issues including internet... ### 1/5 — Business Id *2020-03-30, version 1.9.0.1* Just doesn’t work. My business ID doesn’t start with RT or CP ### 1/5 — Doesn’t work, they don’t care *2020-03-11, version 1.9.0.1* Payment details won’t save, emailed for support, they don’t care, told me to make my payment using a browser. What is the app good for if I can’t make any payments? ### 1/5 — DO NOT USE *2020-03-10, version 1.9.0.1* I used to live in Clarksburg WV and this was the Water Boards payment app. It was horrible!!! I moved back so re-downloaded it & surprise NO CHANGE, it still steals your money. Waterboard does nothing. Really rude woman will belittle you & harass & even threaten you to pay them yet apps & email with payment proof mean nothing. Just pay in person ### 1/5 — Angie *2020-02-24, version 1.9.0.1* This app stinks! Was able to make ultility payments and have more than 1 company in your account. Not any more. Can find the company in search but can’t make a payment! 👎🏼👎🏼👎🏼 back to the post office I go! 🤬 ### 1/5 — Recent update destroyed my saved information *2020-01-06, version 1.9.0.1* App hasn’t changed for the last 6 years I’ve lived in my apartment, until now. Now I can’t make a payment because the app is freezing up. ### 1/5 — Can't make payments *2019-09-01, version 1.9.0.0* Pretty much can't use the app after the update. ### 1/5 — Serious issues *2019-06-04, version 1.8.9.5* Won’t let me delete an old payment method that I not longer use. When in the app it wont allow me to delete it. I can’t make the other account that I was able to add the primary payment account. Such a terrible app. It’s going to get hacked and we will have our money taken. Just wait and see... ### 1/5 — Seriously? *2019-04-04, version 1.8.9.5* Spent 10 minutes getting my account set up only to finally see “you must call to make a credit card payment”. This app and PSN as a whole is a joke. Negative 5 stars would be a better score to give. ### 1/5 — Ridiculous *2019-01-25, version 1.8.9.3* This app is supposed to make it easier to make payments....but you end up having to go to their Homesite anyway because everytime I click on make a payment the app shuts down and closes out. Not a useful app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Zero stars *2024-03-19* This is the worst app ever. Every time I try to make a payment the app doesn’t work. 😤🤬. I have been trying to pay my water bill for awhile now. Now I have late fees! Fix this app please. ### 1/5 — Can’t log in *2024-02-14* Cannot log in when not connected to Wi-Fi?! Seriously?! Don’t waste your time, use the website or better yet, ask your utility company to change services. ### 1/5 — I have to use it and I hate it *2023-12-15* I have to use this app for rent and half the time it doesn’t let me log in and says network not available. Frustrating when I’m on a time crunch. ### 1/5 — Trash *2023-10-26* If the App Store would allow me to give zero stars I would don’t try to call customer service cause apparently they don’t know jack about jack don’t recommend. ### 1/5 — Barely ever loads, can’t create account *2023-08-10* The app stays stuck on loading. If you’re lucky enough to get through then it still doesn’t let you create and account. ### 1/5 — Poor rating, 1.6 *2023-08-05* Why nobody cares to improve this app??? ### 1/5 — Consistently terrible *2023-07-15* Our local electric/water company uses PSN for online payments. While the website is good, we thought we’d try the app a number of years ago, and deleted it rather soon after - it just didn’t work well. Today, I decided to try it again, despite the consistent poor reviews. Lo and behold, making payments is impossible. A card is the only option selectable (totally fine - I use one card for utility payments), but no credit card types are available, so while the card information can be entered, it’s impossible to proceed without choosing a non-existent card type. And, 5 minutes after I decided to give it another chance, I deleted it. I’m sticking with the website. The app is nothing but a way to see a balance, which can be done on the website. ### 1/5 — Can’t even create an account *2023-06-14* When I try to make a new account, the pinwheel just sits there and spins around and around indefinitely. Kind of amazing that my municipality relies on this. Now I have to cut a paper check and drop it off like it’s 1999. ### 1/5 — I’ve never seen an app with this many issues *2023-02-17* I’ve never felt compelled to read the reviews for an app before. But wow, it seems any issue that can happen, has happened. The worst part is, the bad reviews go back almost a DECADE, and nothing has changed. Is there anyone in charge of this app? Fire them, and get a whole new team. I’ve only been using the app for 2 months. The first month, it worked like it was suppose to. Super convenient to be able to look back on all my bill and payment history. Now, on the 2nd month, I can’t see my bill. I can’t see any past activity. All it shows me is the amount I owe, with no due date, and nothing else. Very annoying. ### 1/5 — Doesn’t work right *2022-11-13, version 1.9.0.4* This app is supposed to be what we’re supposed to use to pay our water bill and I personally haven’t been able to make a payment on it in months. Doesn’t maintain payment information, doesn’t want to save payment information and constantly jams up. I’ve tried uninstalling and reinstalling and that didn’t even help. I don’t know what updates were done but either undo them (because I’ve never had this issue in the past) or completely revamp and recreate this app so that people can get back to paying their bills. Frustrating - Absolutely frustrating. ## Most praised reviews (10 highest-rated) ### 5/5 — Utility Payment App is great!! *2020-04-04, version 1.9.0.1* I luv this app and use it to pay my bill every month!! It shows my previous payments and balances, and also lets me save my payment info so I don’t have to enter it in every month. ### 5/5 — Works fine...... *2018-04-23, version 1.8.9.0* Not sure what these other people did wrong but this app works great. It’s a one trick pony and is as advertised. ### 5/5 — Fixed bugs *2016-10-02, version 1.8.1.3* Works like before! ### 5/5 — No problems *2014-06-14, version 1.03* I just downloaded this app today and paid my water bill with no problems. Fast & easy, no convenience fee added either. ### 4/5 — Hidden Payment *2018-09-13, version 1.8.9.1* It would be nice if payment detail was on first page in an icon. Not hidden under a drop down. ### 4/5 — Works okay like the website *2018-07-04, version 1.8.9.1* Nothing unique, fancy or interesting about this app. Basic, crude, works as well as the PSN website. How well the payee has things set up on their end likely affects smoothness of functionality. Bills do not display in the app and link to a PDF download in web browser. Works okay, but crude. Interface format clearly focused on smart phone, and works fine on tablet as well. ### 3/5 — It works but the Interface needs upgrade. *2018-06-08, version 1.8.9.1* The apps graphics look very cottony and large. The UI needs a bit of refresh. ### 3/5 — Good start, needs work *2013-05-09, version 1.0* Easy to use yes, but lacking some critical info. Also not showing all accounts or any info pertaining to missing accounts and there's no way to add accounts under your name to the app ### 2/5 — HELP... *2020-12-27, version 1.9.0.3* It does not let me select a payment method, and when I try the option is blank. I would Love to be able to use this APP, but unfortunately I can’t! ### 2/5 — Could Use Some Help *2020-10-26, version 1.9.0.3* The app does what it says it’s supposed to do, but not very well. Those of you who read reviews, I’d recommend having this app, but as a 2nd source of information only. Until this app gets the overhaul that it badly needs, just be careful when using the app, and go to the website instead for anything of importance. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*