# PSO Mobile App — Pay bill, report outage & more

> Utility account management, bill payment, and outage reporting. (iPhone/iPad app by American Electric Power.)

- Source: https://appshunter.io/ios/app/pso-mobile-app/id1272274800 (this page in markdown: same URL + `.md`)
- Developer: [American Electric Power](https://appshunter.io/developer/655650238)
- Category: Utilities, Productivity
- Price: Free
- Rating: 3.00/5 from 93 App Store ratings · 32 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 35 MB
- Languages: American English
- Released: 2017-12-13
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pso-mobile-app/id1272274800/reviews.md

## What is PSO Mobile App?

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress
- Easy access to view outage maps in your area

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS 
- Enroll in and manage your paperless billing
- Add or delete your bank accounts
- Enroll in and manage billing and outage alerts


*Logging into the PSO app requires an active account that is registered online at PSOklahoma.com

## Key features

- Report power outages
- Check outage status
- View and pay bills
- Manage multiple accounts
- Track energy usage
- Paperless billing enrollment

## Recent user reviews (10 of 32)

All indexed reviews: https://appshunter.io/ios/app/pso-mobile-app/id1272274800/reviews.md

### 1/5 — Statements???

*2026-02-08*

I use to be able to get on the app and view my statement, since I’m enrolled in paperless billing. You’ve removed that option - I foresee a class action in your future…

### 1/5 — Credit Card Auto Pay

*2025-10-15*

Needs to accept credit cards through auto pay. Not wanting to deal with processing fees is not an excuse if I can make singular manual payments each month with credit cards(processing fee charged)

### 1/5 — 28

*2025-09-30, version 1.19.7*

remove

### 1/5 — Can’t login

*2025-08-22, version 1.19.6*

Says cannot connect to host every time I try to login on app since the new update

### 1/5 — Fraudulent charges and bad customer service

*2025-05-24, version 1.19.4*

They double charged me and promised they would refund my 88.63 via check. They did not send me a check. They sent me a pre-paid master card which is not accepted at most places where I shop.

### 1/5 — Worst electric company to date

*2024-12-10*

This is probably the worst company to ever exist, not only did they turn off my electric, but they failed to notify me that I even had a payment due. I set it up on auto pay through the phone service they provide..  that failed to continue auto pay as well as failed to provide me any notice that I had an upcoming payment. Terrible services.

### 1/5 — Awful App

*2024-10-11*

Problem 1: Has been occurring since the last update. After being disconnected and paying my power would not be TURNED BACK ON until an additional payment was made. That $1.85 fee racks up AEP. 

Problem 2: How come on Fridays, even if i have sufficient amount in the account the business day before, i still get service disconnected? No other days of the week work like that, unless it was a new silent change. 

Problem 3: This one has occurred forever and probably will continue to. When going to confirm and review payment (right before submit) sometimes this app will get stuck in a loop and wont go to the review page. You get forced to use the AEPril bot or chat to make a payment. ill adjust my rating if these are fixed.

### 5/5 — Easy User Interface

*2024-10-09*

Pay bills, report outages, and monitor outages with estimates on repairs. Thank you developers.

### 2/5 — Not up to 2024 app standards

*2024-07-20*

App does the bare minimum. Some key features are broken (like bill comparison) and a lot of the links in the app take you to the website, which kind of defeats the purpose of having an app. Was expecting a little more from a major utility company that services millions of customers in 2024….

### 2/5 — Need to update app

*2023-11-03*

They need to update the app to show how your payments are made (debit card with last four numbers, or last four of bank acct number used).

I made a payment this morning and can’t remember which bank acct I used. Never got a confirmation email after the payment was made either. I also don’t see it showing up in either of my bank accounts, but my AEP acct balance is $0 on the app.
I called PSO and they can’t see how it was paid either.

This seriously needs to be changed. This is f*ing ridiculous. Every other bill I pay shows where the payment was made from except for this one.

## Frequently asked questions about PSO Mobile App

### What can I do with the PSO Mobile App?

The app allows you to manage your utility account, view and pay your bills, report power outages, check outage status and restoration progress, monitor your energy usage, and manage billing preferences like paperless billing. It provides a convenient way to access account information and services.

### How do I pay my bill through the app?

You can pay your bill immediately for free from your bank account. The app also supports automatic or scheduled payments, as well as other payment methods like credit/debit card, in-person, and by phone. You can view and download your bill in PDF format.

### Is the PSO Mobile App free to use?

Yes, the PSO Mobile App is free to download and use. There are no charges for using the app itself or for making payments directly from your bank account. The app does not have in-app purchases or advertisements.

### What are the benefits of using the 'Remember me' feature?

The 'Remember me' feature is designed to make logging into the app easier. By enabling this option, you can skip the login process each time you use the app, providing quicker access to your account information and services. This feature requires an active account registered online.

### Can I switch between different accounts in the app?

Yes, the app allows you to switch between multiple accounts if you manage more than one utility service. This feature is particularly useful for individuals or families who have multiple properties or accounts with the utility company, enabling easy management of all their services from a single interface.

## Version history (last 5 releases)

### 1.19.18 — 2026-08-25

We've made improvements to the payment experience to provide clearer guidance when adding bank accounts and submitting payments.

### 1.19.17 — 2026-06-18

Enhancements to outage reporting and expanded access to request outage verification letters.

### 1.19.16 — 2026-05-21

Updated messaging to clarify the difference between updating saved payment methods for one-time payments and recurring (autopay) payments.

### 1.19.15 — 2026-04-27

This release includes bug fixes and performance enhancements.

### 1.19.14 — 2026-04-02

Users can now navigate between multiple bills without needing to refresh or restart their session.

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## More apps by American Electric Power

- [AEP Ohio](https://appshunter.io/ios/app/aep-ohio/id1262399061)
- [Appalachian Power](https://appshunter.io/ios/app/appalachian-power/id1263463780)
- [AEP Texas](https://appshunter.io/ios/app/aep-texas/id1263464775)
- [Indiana Michigan Power](https://appshunter.io/ios/app/indiana-michigan-power/id1263465059)
- [Kentucky Power](https://appshunter.io/ios/app/kentucky-power/id1263465501)
- [SWEPCO](https://appshunter.io/ios/app/swepco/id1263569347)

All apps by American Electric Power: https://appshunter.io/developer/655650238

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*