# PSPCL Consumer Services — user reviews > 54 indexed App Store user reviews of PSPCL Consumer Services by Punjab State Power Corporation Limited, rated 2.10/5 from 7 ratings. - Source: https://appshunter.io/ios/app/pspcl-consumer-services/id1122910385/reviews - App overview in markdown: https://appshunter.io/ios/app/pspcl-consumer-services/id1122910385.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 5 ## Newest reviews (14 of 54) ### 3/5 — Force permission *2026-02-06* Stop asking for notification permission every time I open app, I don’t want to enable notification access to this app. Whenever I open app, they forced me to go to setting page to turn on notification. ### 2/5 — Bilaa payment and complaint *2025-09-02, version 2.9.3* Not able to see the accounts and want to complain about the electricity and not able to pay the pay bills ### 3/5 — Average app *2025-08-04, version 2.9.0* Only new users are taken seriously otherwise they do not respond to the previous users who had already given complaint 2-3 times ### 1/5 — Issue *2025-04-20* I am facing multiple issue in the app. After completing,if the staff give us the reason of no suppy then we are unable to given the rating and reopen the complaint. One more issue if i delete the account then again old account data is still showing there. If the server responds pop up shown then no button is working on the app until i close the app and relaunch. ### 3/5 — Back sign not working *2025-03-06* While proceeding further in the app, back arrow doesn’t respond. Have to forcible close the App and have to go to the required field. Here also if by chance went wrong , have to repeat all again. Need to correct this. Secondly PSPCL still not operable on UPI. Have to use gateway and pay additional charges on CC ### 1/5 — Paid bill not adjusted in next bill *2024-10-10, version 2.8* Once I paid bill will late fee (fine). But the amount was added in my next bill, as if I had not paid. Two months bill I had to pay. When I contacted & complained online, nothing happened so far. Worst Service ### 1/5 — Server error while paying bill *2024-08-09, version 2.5* I am trying to pay bill for the last four days but after filling all bank details it gives message that your transaction has been aborted. Due to PSPCL server error I hv to pay the fine as last day have passed. ### 1/5 — Useless app *2024-07-22, version 2.5* The customer care service was too poor and the staff behaviour is very rudely the staff can’t take our problem seriously and they did not have any solution the customer care service number 1912 is useless and Waste of time ### 1/5 — PSPCL ☹️ *2024-07-16* It's a great app designed to test your patience. Had there been an option to give it 0 stars I would've used that. First of all the supply status is OK every time even if there's a power outage in your area. Secondly, the complaint numbers are always out of service or you simply cannot connect the call. Thirdly, even if you somehow manage to register your complaint the follow up number for queries doesn't work. A great app indeed. ### 1/5 — Poorest Service *2024-05-10, version 2.5* No Phase of Light from last 7 hours. Called 93 times and then 1 call is picked by PSPCL. Received message from them that Complaint has been resolved, But no initiative has been taken by anyone and Still there is no Light . . ### 1/5 — Ehat is this *2024-01-30* This is very bad bad ### 1/5 — Useless application *2024-01-14, version 2.5* Today im using this service and i try many time to call and complain but they don’t answer as well as when i try to call for service but ohone is switched off and not available ### 2/5 — Smart meter details not available *2023-11-14* Recently there was an update to see smart meter details but whenever I select this option and click on account, it displays error that no smart meter found for this consumer though I am sure recent meter installed is smart meter of avon company. Otherwise it’s working good on my iPhone so far. ### 2/5 — App bot working *2023-11-04, version 2.2* I was using this app for the last 3 years . But from the last 3 months i m having problem wi this app If i want to change area or district in the app then the app shutdown and i have to restart the app again and again . ## Most critical reviews (10 lowest-rated) ### 1/5 — TOTALLY GARBAGE *2026-05-08* We have 0 benefit from this app. Whenever there’s no supply, I’ve registered a complaint and they assigned that complaint to someone after 5 hours. And the services to resolve the issue is totally garbage. I don’t know how entire PSPCL staff getting each month salary without resolving any issues. You should resign and find another work. ### 1/5 — Sarkari company’s third class app *2026-01-26* Can’t do anything using this app. Only good for reading their pre-fed info. Only supports English and Punjabi languages, no other language, not even Hindi, are we living in India? ### 1/5 — Unable to remove the already added account in app. *2025-09-23, version 2.9.3* I am unable to remove the added account in the app. Please provide this facility, as I had added the wrong account by mistake. ### 1/5 — Electricity default *2025-08-26, version 2.9.3* Worst app it is supposed you tell you when will electricity come but simply it doesn’t show it always show that there is no power cut but my village’s light is gone for almost 1-2 day ### 1/5 — Very disappointing experience! *2025-07-31* This app is supposed to help with electricity complaints, but it simply does not work. I tried with two different numbers, created accounts on both, and every time I try to register a complaint, it just doesn’t get submitted. The Punjab government promoted this app with advertisements, but now when people actually need it, there is no proper fixing or updates. What’s the point of promoting something that fails at the most basic function? This is the worst experience I’ve had with any government service app. Please fix it immediately, because electricity complaint services are essential for the public. Until then, I do not recommend downloading this app. ### 1/5 — Waste of time APP *2025-06-27, version 2.9.0* It says refresh account but doesn’t refresh when clicked on it. I deleted my account and signed up again but still same problem. Strict action should be taken against people who are handling this app or fire them. ### 1/5 — I accounts are vanished *2025-06-14, version 2.9.0* After this new update my 3 account are vanished i can’t refresh them and also cant add them again do something and fix this issue ### 1/5 — Bad Service *2025-06-03, version 2.8.9* Very bad service by the government of Punjab there’s no electricity during summers or rainy weather . They power cut electricity for more then 12 hours and whenever we raise complaint they closed without provide resolution. Very Bad service we should give 0 star but no option for that ### 1/5 — Poooooorrrrrrr servicesssss *2025-06-02, version 2.8.9* So many power cuts for what reason ? We are paying our bills. Living in Mohali feels more like living in a village. This is so frustrating exams are going on, daily night power cuts how are people supposed to function properly. ### 1/5 — Bill not showing *2025-05-27, version 2.8.9* When tap on view bill, previous bill it shows error. Or when submit complaint then without take any action job person done complaint solved without solving. This is our Mahaan India. ## Most praised reviews (10 highest-rated) ### 5/5 — Very useful app *2025-09-24, version 2.9.3* Very useful app of PSPCL timely updates power fault power cut and all power problems thank you PSPCL ### 5/5 — Issues *2025-08-10* 1. After mapping with tenant or secondary mobile number account not showing only displaying that account number already mapped. 2. While registering complaint app must pick the connection location not the mobile location. Or “UPDATE LLOCATION” feature is required for user. 3. In supply status application must select DISTRICT, Division Office & Subdivision office itself. 4. After registering complaints, message of complaint status must go to both mobile numbers. Also after restoration of supply. 5. After registering complaint concerned line man number is also required for followup. ### 5/5 — Location Issue *2025-07-28, version 2.9.0* 1. While registering the complaint application must mark address location not the mobile location in case user has multiple locations. 2. While checking supply status application must pick connection feeder & status update itself as per connection location so that user should not register complaint without knowing the status. ### 5/5 — Data is correct , need bug fixes *2024-06-17* App shown all data related to account but need some user friendly changes to make app simple and pdf downloadable. ### 5/5 — App is very effective and useful. *2022-09-04* This app is very useful for both i.e. Consumer and Supplier of Electricity. But at field level work is not being done properly. ### 5/5 — Very easy and fast response .. *2021-08-22* Easy to use and get response by the authorities immediately after the complaint. ### 5/5 — Very nice app *2019-04-23, version 1.1.0* The app is very useful, easy to understand and easy to use. User interface is very beautiful too. A very nice tool for customers. Good job pspcl 👍😊 ### 5/5 — A very useful app *2016-11-07* It's a very useful app by PSPCL. Now one can view supply status or can pay electricity bill in a jiffy. The option to log supply related complaints is a boon to us consumers. There must be very talented persons working at PSPCL. Keep up the good work. ### 4/5 — Easy to understand & Operate app but need Improvement. *2025-09-23, version 2.9.3* Excellent app which had all features but instead meter installed location it select from which location complaint raised. Kindly make changes to select location where meter installed so technician can be reach easily for repair. ### 4/5 — Not able to return to main menu *2025-01-17* Back option not working to return to main menu, every time have to close app and re-open for enter to another menu, facing this issue on iOS devices from long time …..rest all working fine --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*