# PSTA Access — user reviews > 10 indexed App Store user reviews of PSTA Access by Spare Labs Inc., rated 4.10/5 from 72 ratings. - Source: https://appshunter.io/ios/app/psta-access/id1629961360/reviews - App overview in markdown: https://appshunter.io/ios/app/psta-access/id1629961360.md - Rating breakdown: 5★ 48 · 4★ 9 · 3★ 3 · 2★ 1 · 1★ 11 ## Most critical reviews (10 lowest-rated) ### 1/5 — Zero consitency outside of sunrunner and downtown busses. *2026-04-24* Big issue with busses skipping. Waiting 45 minuts for a bus that was originally 10 minutes away. **Developer response:** Thank you for your feedback. We’re sorry to hear about the experience you’ve had. If you’re able to, please contact us at support@spare.com with more details so our team can look into this further and assist you. ### 1/5 — Unreliable transportation *2025-12-03* I have been taking PSTA for roughly 4 years now and I can objectively say is that it is the worst transportation program there is. PSTA has a habit of being incredibly late to pick up clients such as myself (about 90 minutes late per ride schedule) and tend to make you sit in the bus for 2+ hours on what would normally be a 35 minute drive. The only reason I have been taking it for this long was because I had no other options. I highly recommend not taking this transportation program if you have places to be at a specific time. Only use it if you don’t have any other options left. **Developer response:** We’re sorry to hear about your experience. We’d love to help you directly—please reach out to our support team at support@spare.com so we can assist you right away. ### 1/5 — Very inaccurate *2024-07-30* This app doesn’t track Uber and Lyft very accurately. I’ve had uber drivers sit for 10min before and the app tells me they aren’t even there yet. Update tracking, add a way to tip drivers. That’s my opinion on the app ### 1/5 — App update doesn’t work *2023-10-22* As of the most recent update, I cannot schedule my trips at all. The app says that the trips I want are outside of the designated settings. These are trips that are definitely within the parameters of PSTA Access, and trips that I have taken twice a week for the past six weeks. I also can’t add any notes such as that I want to be picked up at a certain entrance of a building. ### 1/5 — Worst App Ever *2022-10-10* This app is useless, especially for the disabled. The app wants you to find your place on the map, we all know this isn’t accurate!! There’s no menu bar?? It’s unusable. ### 2/5 — Very inaccurate *2023-09-22* This app doesn’t track Uber and Lyft very accurately. I’ve had uber drivers sit for 10min before and the app tells me they aren’t even there yet. Update tracking, add a way to tip drivers. That’s my opinion on the app ### 2/5 — Difficult to use *2023-06-24* I’m speaking from the point of view of a wheelchair user scheduling rides using the app. This app should allow me to enter an address, or select one from my contacts, for BOTH start and destination locations. Instead you specify one and have to drag a pointer around the map to select the other. Crude and inaccurate and doesn’t appear to be a way to specify a unit or suite number for the address you select on the map. This is probably especially difficult for someone with limited dexterity. It should also drop the assumption you’re leaving now and from the current location. To schedule a ride in advance from a start location other than where you’re currently sitting while scheduling it, is difficult enough that it’s easier to just call and wait on hold 10 minutes to schedule the ride. The recent update has made the app more difficult to use, IMO. ### 3/5 — Bus tracker unreliable *2026-02-26* The bus tracker is presently unreliable since PSTA rolled out the new bus routes. Must use the published schedules to avoid missing scheduled buses. **Developer response:** Thank you for sharing your experience. We’re sorry to hear that the tracker hasn’t been reliable following the recent route updates. We’d appreciate the opportunity to look into this further. Please contact us at support@spare.com with additional details so our team can investigate and assist you as quickly as possible. ### 3/5 — The times *2024-10-22* I have no problem with the app. But, sometimes, I get confused with the pickup times. It says one time on the app itself. Another time on the messages. So, I don't know which time is more accurate. Thank you for your time. Have a good day/night. ### 4/5 — Add tip option *2023-11-13* Easy to use and love that it shows my rides in Lyft/Uber app. Please partner with Lyft/Uber to add the option to add a tip for the driver! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*