# PTBO Specialized Van Service — Door-to-door transit service > Accessible door-to-door transit booking for eligible individuals with disabilities. (iPhone/iPad app by Via Transportation, Inc..) - Source: https://appshunter.io/ios/app/ptbo-specialized-van-service/id1608158307 (this page in markdown: same URL + `.md`) - Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018) - Category: Travel, Navigation - Price: Free - Age rating: 4+ - Requires: iOS 15.0 · 134 MB - Languages: American English, French (France) - Released: 2022-03-27 - Data updated: 2026-09-01 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/ptbo-specialized-van-service/id1608158307/reviews.md ## What is PTBO Specialized Van Service? Welcome to Peterborough Transit Specialized Van Service. (PACT) Peterborough Accessible Community Transit (formerly Peterborough Handivan) This is a door-to-door, shared ride, accessible transit service intended for persons with disabilities who are unable to use the conventional transit service for all or part of a trip. Riders wishing to book a trip on the accessible vans must meet specific eligibility criteria. Eligibility applications can be found on the Peterborough Transit website. Peterborough Transit Specialized Van Service app gives you more control to schedule, change or cancel individual rides even when customer service phone lines are closed. Download the app to book your trip up to 14 days in advance of travel. Recurring rides will continue to be booked by phone with a member of our scheduling team. ## Key features - Door-to-door accessible transit - Shared ride service - Schedule trips up to 14 days in advance - Change or cancel rides - Eligibility criteria required ## Recent user reviews (9 of 9) All indexed reviews: https://appshunter.io/ios/app/ptbo-specialized-van-service/id1608158307/reviews.md ### 2/5 — Can’t book a pick up time *2026-02-09, version 4.26.4* I can’t book a pick up for the handivan because it says to call the handivan phone number to book a ride ### 1/5 — Can’t even get in *2024-02-08, version 4.11.12* Every time I try to open the app, it asks me to register. When I register, it tells me to contact “my admin” with no further info. The “more info” button takes me to a page in french that appears unrelated. So I can’t even access it. ### 1/5 — Unusable *2023-05-04, version 4.6* I tried to use this app earlier in the year but was told it wasn’t ready or whatever. Now I can’t log in bc my email isn’t right when I’ve used every email. If I try to make a new account I can’t bc it’s connected to my phone number. I could reset my password except it doesn’t let u and only gives u a temporary password THAT IS TEXTED TO U WHEN I NEED TO KNOW THR EMAIL ADDRESS BC U MAKE ME PUT ONE IN!!!! Literally the worst app I’ve ever used. If every other app/website sends a code via email why don’t u follow along when it works perfectly. Trash. Dumpster fire. Hot vomit on asphalt in July. ### 2/5 — Rarely get a bus *2023-03-31, version 4.6* 9/10 times the busses are full. If the app delivered on its promises then it’d be great, but as of now i hardly ever get a bus and just get told to try again later. Not to mention it only allows me to order busses after 7:45 pm even though the app service hours are much different. ### 1/5 — Seriously *2023-02-16, version 4.6* When I have been able to use the app, I get whisked away on a 2 hour journey home when it normally would take 40mins. But that is only if I am able to get a seat on the app. The app does not really allow for students at the university to use it as the drivers never really want to come up here unless absolutely necessary, which is totally understandable. However, it sucks for students because we then can’t take our normal roots home as they have been cut down to accommodate this service. Just kinda sucks. ### 1/5 — buses in ptbo were bad enough *2022-11-04, version 4.3* tbh this app is unnecessary and doesn’t take people on east bank into consideration. literally stopped my bus for what? I don’t think people in charge of this app realize how many students have night classes and are on the east side ps: been waiting here for 70 mins. ### 2/5 — What *2022-11-01, version 4.3* lowkey sucks what even city of ptbo ### 2/5 — Error-Not in Service *2022-10-06, version 4.3* It’s not working at all— I’ve been trying to use it in different locations at different times and I keep getting an error code. ### 4/5 — I see the potential! *2022-09-29, version 4.3* I’m using this app on a Thursday afternoon and unfortunately I’m receiving the error message that the app is not operating at the moment. It says to try using it during service hours. However, besides that it seems like a handy app to have! I assume it works similar to the Transit app! ## Frequently asked questions about PTBO Specialized Van Service ### Does PTBO Specialized Van Service have ads? Yes, PTBO Specialized Van Service contains advertisements. This allows the service to remain free for users. ### How far in advance can I book a ride with PTBO Specialized Van Service? You can book individual rides up to 14 days in advance of your travel date using the PTBO Specialized Van Service app. ### Can I book recurring rides through the PTBO Specialized Van Service app? No, recurring rides must still be booked by phone with a member of the scheduling team. The app is for individual trip bookings. ### What is the age rating for PTBO Specialized Van Service? PTBO Specialized Van Service has an age rating of 4+, making it suitable for a wide range of users. ### On which devices can I use PTBO Specialized Van Service? PTBO Specialized Van Service is available on iPhones and iPods, providing mobile access to transit booking. ### When was PTBO Specialized Van Service last updated? The latest version of PTBO Specialized Van Service was updated on March 9, 2026, indicating ongoing development and support. ### Who is eligible to use PTBO Specialized Van Service? Eligibility is for persons with disabilities who are unable to use the conventional transit service. Eligibility applications can be found on the Peterborough Transit website. ## Version history (last 5 releases) ### 4.29.1 — 2026-08-20 Performance improvements and bug fixes ### 4.27.16 — 2026-08-10 Performance improvements and bug fixes ### 4.27.1 — 2026-05-11 Performance improvements and bug fixes ### 4.26.12 — 2026-04-26 Performance improvements and bug fixes ### 4.26.10 — 2026-03-09 Performance improvements and bug fixes ## Apps similar to PTBO Specialized Van Service | App | Rating | Price | Category | | --- | --- | --- | --- | | [Where Is My Ride?](https://appshunter.io/ios/app/where-is-my-ride/id6502961243) | 1.0 (1) | Free | Travel | | [Loyal T.](https://appshunter.io/ios/app/loyal-t/id1476422850) | 4.9 (37) | Free | Travel | | [4 Way Taxi](https://appshunter.io/ios/app/4-way-taxi/id1472734054) | 5.0 (1) | Free | Travel | | [Carpooll.com: Smart Rideshare](https://appshunter.io/ios/app/carpoollcom-smart-rideshare/id6480311009) | 5.0 (8) | Free | Travel | | [Barrie TOD](https://appshunter.io/ios/app/barrie-tod/id1518634337) | 1.0 (1) | Free | Travel | | [Cobourg Transit](https://appshunter.io/ios/app/cobourg-transit/id6624293526) | — | Free | Travel | ## More apps by Via Transportation, Inc. - [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015) - [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508) - [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687) - [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356) - [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596) - [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394) All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*