# PTCLTouch

> Mobile app for managing PTCL services, billing, orders, and support. (iPhone/iPad app by Pakistan Telecommunication Company Limited.)

- Source: https://appshunter.io/ios/app/ptcltouch/id1051255935 (this page in markdown: same URL + `.md`)
- Developer: [Pakistan Telecommunication Company Limited](https://appshunter.io/developer/955431172)
- Category: Utilities
- Price: Free
- Rating: 1.73/5 from 63 App Store ratings · 53 written reviews indexed
- Age rating: 17+
- Requires: iOS 12.0 · 94 MB
- Languages: English
- Released: 2015-11-13
- Data updated: 2026-06-10
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/ptcltouch/id1051255935/reviews.md

## What is PTCLTouch?

Welcome to the official PTCLTouch App!

You can manage your PTCL account through your smartphone with just a few taps.

About this App
Latest PTCLTouch App gives you freedom and ease, whether it is to pay your bills, order new service or register a complaint. Stay updated with PTCL Products & Services and exciting new promotional offers. Download now for an enhanced experience with our revamped and updated digital app. 

What you can do?
•	Easily place a new order for any PTCL product/service or check current order status 
•	Stay updated on new promotional offers
•	Get your latest bill info and pay through debit/credit cards via PTCL e-Payment System
•	Know your current data usage
•	Conveniently register your telephone, internet, Charji/EVO and Smart TV complaint
•	Check updated status of your registered complaint
•	Customer Care support through PTCLTouch App 
•	Watch video tutorials on tips and tricks, get help from FAQs and live chat with our representative 

Important Note: 
PTCLTouch is the only officially launched iOS App for PTCL customers to provide mobile customer support, billing and payment facilities.

## Key features

- Pay bills via debit/credit card
- Order new PTCL products/services
- Check order status
- Register and track complaints
- Monitor data usage
- Access customer care and live chat

## Recent user reviews (10 of 53)

All indexed reviews: https://appshunter.io/ios/app/ptcltouch/id1051255935/reviews.md

### 2/5 — App is giving SSL error when trying to login

*2024-08-14, version 2.1.17*

The app was working fine, but now somehow it is giving an SSL error.

Please resolve this asap.

### 1/5 — Application not working

*2024-06-19, version 2.1.17*

While enter user id password. Application automatically close suddenly 
Very bad experience

### 1/5 — App Sign up is not working

*2024-05-18, version 2.1.17*

Signup is not working, after submitting the OTP codes nothing happens.

Pathetic app

### 1/5 — Worst app I have ever used

*2024-01-06*

This app is useless because it never works.

**Developer response:** We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details with us at care@ptcl.net.pk so that we can resolve the issue.

### 1/5 — PTCL Touch app crashing on iOS

*2023-12-16*

Hi,

I have an iPhone 12 Pro on iOS 17.1.2.

I had been using the PTCL Touch app for many years; however, for the last several months every time I try to log in the app crashes. I have deleted and reinstalled the app several times, but to no avail. 

Please help resolve.

Thank you and regards,

Omar Jamil

**Developer response:** Please accept our apologies for the inconvenience caused. We would request you to please share details of your issue with us at care@ptcl.net.pk. We will resolve your concerns with priority.

### 3/5 — Re

*2023-07-07*

Needs to be made more simplified and users friendly.

**Developer response:** Hi, We are sorry that we didn't meet your expectations. Please let us know what we can do to improve. Drop us an email at care@ptcl.net.pk and we will definitely try to resolve the issue.

### 1/5 — Absolute Signup Disaster

*2023-06-23*

At first, everything seems ok. You install the app. It asks you to sign up. You fill in all the details and choose the password as per the requirements. It sends OTP to your mobile which you receive right away. Now it’s time to enter the OTP and that’s where the absolute disaster begins. Your password needs to have a special character as opposed to what it said at the signup “No Special Characters.” Now you wait half an hour and try again. You go through the whole process again and end up with the same result.
It seems everyone having the same problem for over the year and yet it persists which brings me to the next point, “terrible administration.” Whoever was responsible for creating the app did a terrible job, and unfortunately, they are not liable to answer anyone because the company they work for is running on public tax money.

**Developer response:** We apologize for the difficulties you experienced while registering with us. We would request you to please share details of your issue with us at care@ptcl.net.pk. We will resolve your concerns with priority.

### 1/5 — App needs some serious rework

*2023-05-05*

Like many others I also haven’t been able to create an account on the app. It keeps on asking for special characters, letters and numbers no matter what I enter. 
There’s no subscribed package information of flash fiber as well. 
** Inconvenient and frustrating app.**

### 1/5 — Bugs in the app , incomplete pages

*2023-04-29, version 2.1.16*

There are so many incomplete items added with broken codes showing , plus the new account sign up has some bugs it accepted my password and send me verification code than all the sudden said my password needs some special character when I went back to fix it it locked me out for 30 mints ..

### 1/5 — Pathetic app

*2022-12-22, version 2.1.16*

I can’t make account on it. No one expect this kind of pathetic app from largest company of Pakistan.

## Frequently asked questions about PTCLTouch

### What can I do with the PTCLTouch app?

The PTCLTouch app allows you to manage your PTCL account from your smartphone. You can pay bills, order new services, check the status of your orders, register and track complaints, monitor your data usage, and access customer care support.

### How do I pay my bills through the app?

You can easily pay your latest bill using debit or credit cards through the PTCL e-Payment System integrated within the app. This provides a secure and convenient way to settle your outstanding charges.

### Can I register a complaint using the app?

Yes, you can conveniently register complaints for your telephone, internet, Charji/EVO, and Smart TV services directly through the PTCLTouch App. You can also check the updated status of any registered complaint.

### Is the PTCLTouch app free to download and use?

The PTCLTouch App is free to download and use. While the app itself is free, it does display advertisements. You can manage your PTCL services, pay bills, and access support without any upfront cost.

### What kind of customer support is available?

The app offers comprehensive customer care support. You can watch video tutorials for tips and tricks, find answers in the FAQs section, and engage in live chat with a representative for immediate assistance.

## Version history (last 5 releases)

### 2.1.18 — 2024-12-24

Update to UPTCL App for a better customer experience and new features.

### 2.1.17 — 2023-09-23

- Minor bug fixes & improvements

### 2.1.16 — 2021-07-29

Enhancements and new customer experience features

### 2.1.15 — 2021-03-08

This version contains Login with Touch ID feature.

### 2.1.14 — 2020-11-25

This version contains functionality and security improvements.

## Apps similar to PTCLTouch

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [TPL Trakker](https://appshunter.io/ios/app/tpl-trakker/id646287839) | 4.2 (176) | Free | Utilities |
| [Orient Smart](https://appshunter.io/ios/app/orient-smart/id1444416754) | 4.6 (21) | Free | Utilities |
| [Smart ICTP](https://appshunter.io/ios/app/smart-ictp/id1602517231) | 1.0 (1) | Free | Utilities |
| [Toyota Connect Pakistan](https://appshunter.io/ios/app/toyota-connect-pakistan/id1266181842) | 4.6 (108) | Free | Utilities |
| [Online Tanker System](https://appshunter.io/ios/app/online-tanker-system/id1401271702) | 3.7 (65) | Free | Utilities |
| [SSGC Customer Connect](https://appshunter.io/ios/app/ssgc-customer-connect/id1410772430) | 2.2 (26) | Free | Utilities |

## More apps by Pakistan Telecommunication Company Limited

- [PTCL SMART TV (OFFICIAL)](https://appshunter.io/ios/app/ptcl-smart-tv-official/id955431173)
- [PCHUB](https://appshunter.io/ios/app/pchub/id1242732654)
- [VApp - The Future](https://appshunter.io/ios/app/vapp-the-future/id1492051911)
- [SHOQ – Live TV, Movies & more](https://appshunter.io/ios/app/shoq-live-tv-movies-and-more/id6443879844)

All apps by Pakistan Telecommunication Company Limited: https://appshunter.io/developer/955431172

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*