# Public Storage — user reviews > 371 indexed App Store user reviews of Public Storage by Public Storage, rated 4.55/5 from 103,586 ratings. - Source: https://appshunter.io/ios/app/public-storage/id1537135259/reviews - App overview in markdown: https://appshunter.io/ios/app/public-storage/id1537135259.md - Rating breakdown: 5★ 85,544 · 4★ 6,107 · 3★ 2,815 · 2★ 1,506 · 1★ 7,431 ## What do users think of Public Storage? Overall sentiment: negative **Pros** - 🌟 Helpful and friendly staff - 📱 Convenient mobile app - 🔒 Secure storage facilities - 🧹 Clean and well-maintained premises **Cons** - 💰 Frequent and steep rent increases - 🚫 Poor customer service and lack of responsiveness - 🚧 Broken or malfunctioning access gates and elevators - 🐜 Pest and vermin issues in some locations - 🕰️ Reduced operating hours and limited access **Commonly reported bugs** - Bluetooth and location services issues with mobile app - Billing and payment processing problems **Most requested features** - Improved mobile app functionality and reliability - Better communication and transparency around policy changes - Consistent and fair pricing across locations - Enhanced security measures and monitoring ## Newest reviews (16 of 371) ### 2/5 — Useless map *2026-08-10, version 2.29.0* The map of the facility site that is provided on the app is extremely distorted, to the point that it is useless. ### 4/5 — Missing an opportunity to have the best accessibility of all your properties. *2026-08-06, version 2.29.0* The app definitely needs to have a widget created for it so from just your home screen or wherever you have it placed you’re able to unlock the front gate, lobby, elevator doors, or if you have an electronic lock on your unit like I do, you’re able to easily access everything from your Home Screen. ### 4/5 — Log in issues *2026-08-03, version 2.29.0* Using IOS 26.6, if you are having log-in issues and the Home Screen not loading, I had to turn off VPN. Then the Home Screen and the access screen were able to load up and I was able to enter the building. Hope this helps you as it took me some time to fix the issue just to get my access. The backup is to keep a copy of the access code and enter this manually at the keypad near the door. *xxxxxx# ### 3/5 — Untimely updates *2026-08-03, version 2.29.0* It seems like every other time I stop at my storage this app says I have to update it. So I’m sitting at the gate updating the stupid app so I can get in, or I can punch the code in. So what is the app doing for me? ### 2/5 — Persistent notification badge *2026-07-15, version 2.29.0* App has persistent notification badge, even after I read all the messages ### 3/5 — App is okay *2026-07-13, version 2.26.0* New customer/user feedback: 1. Code entry ###### can I give this to moving 3rd party people? No idea. 2. I’m going to ignore the iOS badge counter or turn it off. Legitimate or not, stop bothering me with nonsense like: 3. Is auto pay off or is auto pay on get your app together because it’s so misleading or buggy. And don’t send me past due or payment implying it’s late for half a month away. It tells me you don’t communicate well at all. I turned auto pay back on and off and still seems off on the dashboard. 4. This insurance coverage is useless. Please explain why 5K is the value for everyone regardless of what’s in their storage or how large the storage is? ### 1/5 — Payment Method Error *2026-07-12, version 2.26.0* There has been a payment method error since March of this year which has created an issue with my account. Thinking I remedied the issue by using my credit card instead of my bank account to remit payment, in June I was told neither April nor May’s payment was received. To avoid any further issues I submitted payment via my AMEX card; however, I also submitted proof of my previous payments for April and May via bank statements and proofs of payment as requested from the storage facility personnel in order to have the double payment returned which still has not happened. Either there is a glitch in the app or there is an issue with Public Storage’s payment mechanism itself which is fleecing customers out of their money. This issue must be resolved immediately. ### 1/5 — IT SUCKS! *2026-07-09, version 2.26.0* My credit card has been attached to this stupid app!!! It is not downloading and is constantly requesting me me to “ update”!!! It is so annoying!! ### 1/5 — Descontenta *2026-07-09, version 2.26.0* Frustración con la comunicación ### 1/5 — Horrible service and outages costs *2026-07-06, version 2.26.0* I’ve been a customer of PS Storage since 1991. Almost every few months the rates keep going up. I currently rent six different spaces from them and I’ll complain about the price. They will lower the rent prices for a few months, but the prices then will go higher than they were before. The bathroom has been locked up for almost two weeks now, and the water heater has been broken for almost fifteen years and they haven’t bothered to fix it. Every single public bathroom is required to have hot water for washing the hands before leaving. I’m now actively looking to rent somewhere else. ### 1/5 — don’t download *2026-06-30, version 2.26.0* super glitchy and always signs me out super incredibly annoying, very terrible app ### 1/5 — Public Storage app *2026-06-30, version 2.26.0* Having trouble updating the app. I usually pay my bill on the app. Now you have an update and I can't get into the app to pay my bill. ### 1/5 — Useless *2026-06-29, version 2.26.0* You can drive up to the gate and literally be four or five feet away from the keypad and this useless app will still say it’s out of range… so you have to get out of the car to physically key in the code. Every time. Every single time. Absolute waste of time. ### 1/5 — GOOD IDEA BUT WORST UPDATES EVER *2026-06-26, version 2.26.0* The app kinda works, if you have service, which you NEVER DO when you are in the storage buildings. THEN it updates EVERY OTHER WEEK so you HAVE TO UPDATE IT TO GET IN. I end up ALL THE TIME HAVING TO WALK ALL THE WAY BACK DOWNSTAIRS TO GET SERVICE JUST TO UPDATE THE APP TO MAYBE BE ABLE TO GET INTO THE STORAGE UNIT. It works ok but really sucks when you have to update it ### 1/5 — Back ups *2026-06-26, version 2.26.0* I swear that two weeks doesn’t go by and Public Storage wants me to update the app! Am I livid, hell yes I am. I can see updating once in a great while, but every few weeks is a disaster. Get your act together! ### 3/5 — App Badge Notification *2026-06-25, version 2.26.0* The app is fine. Glitches from time to time, but what apps don’t? I’m very much bothered with the notification badge on the app that won’t go away. I don’t have any messages pending in the app and it still says I have a notification. Could you guys offer a solution? I’ve already uninstalled and reinstalled. Signed in and out. Nothing makes it go away. ## Most critical reviews (10 lowest-rated) ### 1/5 — Frequent update no use *2026-08-09, version 2.29.0* Bro this is just a god darn app what are you even upgrading? It is already bad enough ### 1/5 — Worst company by far *2026-08-07, version 2.29.0* Rate increases and constant battles to keep pricing or just trying to get access to move out. If 5 days let expect to have your items ready for auction. Hate this company ### 1/5 — unethical business practices *2026-08-07, version 2.29.0* One word THIEFS they will sell you an overprice insurance scam and their terms and conditions state any items on oremesis are prooerty of Public Storage no matter state or federal laws.. Double Charging unethical business practices..Thanks to Apple screen record review lives every where ### 1/5 — App is useless *2026-08-04, version 2.29.0* The main benefit for the app is its use for gates, but it rarely works for any gate access. No matter how many times you try or how close you get to the keypad, there’s a 1 in 5 chance of this app working ### 1/5 — Terrible customer service *2026-08-04, version 2.29.0* The app is riddled with bugs. Constantly have to acknowledge an agreement to sign that I already did. Have to exit out to website then go back into app. Customer service is non existent for tenants. They never answer the phone. Property managers never pick up either. ### 1/5 — No help! Disorganized! *2026-08-03, version 2.29.0* Public storage bought out istorage. My auto pay has been switching dates every time I look online and also won’t let me pay because error codes come up. The property manager just tells me how she has no clue and how public storage is a mess. The only way to speak to someone from public storage is a chat which you get some generic person telling me the same answer over and over with no help. Public storage is a mess and had been completely wasting my time. 0/10!!!! ### 1/5 — Third storage unit five years three businesses *2026-08-02, version 2.29.0* Go to storage unit 10 x 10 wasn’t 10 x 10 9 1/2 x 9 1/2 rent just kept going up light no electricity though, Just like the other two places I rented one of them that I rented doubled it in six months They’re just like everybody else$$$$$$$$$, ### 1/5 — App doesn’t work *2026-08-02, version 2.29.0* All I get is a blank white screen when I open the app. Major bug. ### 1/5 — Sneaky sneaky *2026-07-29, version 2.29.0* Update your credit card and they turn off autopay. It will show still turned on, but then if you look around in the app it turns off. Either incompetence or malicious, or both. ### 1/5 — Does not unlock doors *2026-07-21, version 2.29.0* This app is garbage. If nothing else, they tell you that you can access the facility via the app. It has worked ONCE for me. ## Most praised reviews (10 highest-rated) ### 5/5 — Tracy customer service *2026-08-08, version 2.29.0* Great customer service and attention from Tracy. Great attitude and willing to help, above and beyond. Thank you! ### 5/5 — Janet who works at the 27000 Pacific Highway south location is amazing at her job. *2026-07-03, version 2.26.0* Janet is one of the most genuine, caring, and hardworking people I’ve ever met. No matter how busy she is, she always takes the time to talk, listen, and make everyone feel welcome. You can tell that helping people isn’t just her job—it’s simply who she is. She always brightens my day with her smile and compliments, and I know many customers feel the same way. We all love Janet. Public Storage is lucky to have her. Thank you, Janet, for being exactly who you are—you make a difference in more lives than you know. ### 5/5 — ⭐️⭐️⭐️⭐️Wow⭐️⭐️⭐️⭐️ *2026-07-02, version 2.26.0* Today, I went to Public Storage at 10401 Rhode Island Ave. and my time there wasn’t anything less than amazing! It was over 100 degrees outside! I was hot, thirsty and irritated but when I came inside and met and an employee named Giovanne, that was when my life began to change. She greeted me with a smile and asked me if she can be able to help me with anything. She was very courteous and was such a pleasant person to talk to. She took care of everything of why I came and explained everything to me. I was so impressed with her level of professionalism and service. It was so outstanding and I wish all employees in service jobs were as genuine as she was. I can’t even describe it but she was the Best ever! ### 5/5 — Fantastic Customer Service! *2026-06-24, version 2.26.0* I’m new to the area and need storage quickly. The employees at 3100 Murrell Road in Rockledge,Florida are always super friendly, knowledgeable and willing to help! I would recommend this location to any looking for reliable service and a safe location that’s affordable! ### 5/5 — Great customer service *2026-05-23, version 2.24.0* Thank you so much to Kale at the Public Storage in Coppell, Texas for the great customer service and help in fixing a stressful situation. The knowledge and skill that I received was great. ### 5/5 — Needing a larger space *2026-04-26, version 2.23.0* I had a small space at the Newport Dr location but needed a larger unit. Irene helped me navigate the process online. She made it easy c ### 5/5 — Public Storage in Sonoma on 8th st. *2026-04-11, version 2.23.0* This review is for the facility in Sonoma. Manager Darcy is what seems a one woman show. Taking care of customer needs as they arise and running a tight ship at this property. Darcy is maintaining a safe and pristine environment at her Sonoma location that provides a sense of security and even some peace, for myself at least, as it was a difficult time of my life in transition, during my time with Public Storage. I was always grateful thinking of this place knowing that I could count on Darcy to always take care of my needs with efficiency and professionalism. Highly Recommend coming here if you are in need of a storage space. You are guaranteed competitive pricing and a Sense of comfort during a difficult time when storage is needed. If I am ever in need I will be returning for the excellent customer service and experience. Thank you. ### 5/5 — Great service *2026-03-28, version 2.23.0* Sumard and Joulie were great help ### 5/5 — Update your app so the red dot notification disappears *2026-03-24, version 2.23.0* The fixed the notification issue with the new update . Thank you ### 5/5 — The best storage in Austin *2026-03-23, version 2.23.0* Great service and very helpful with changing unit #i requested because of the great work of the lady behind the desk Priscilla --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*