# Public Transport Victoria app — user reviews > 766 indexed App Store user reviews of Public Transport Victoria app by Public Transport Victoria, rated 4.50/5 from 320 ratings. - Source: https://appshunter.io/ios/app/public-transport-victoria-app/id318696180/reviews - App overview in markdown: https://appshunter.io/ios/app/public-transport-victoria-app/id318696180.md - Rating breakdown: 5★ 250 · 4★ 36 · 3★ 5 · 2★ 6 · 1★ 23 ## What do users think of Public Transport Victoria app? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Helpful for planning trips - 🚀 Provides accurate timetable information **Cons** - 🐛 Unreliable login and top-up functionality - 🐛 Inaccurate route and arrival time information - 🐛 Frequent crashes and bugs - 🤔 Complicated and unintuitive user interface - 🤔 Lack of live service updates and disruption alerts **Commonly reported bugs** - Inability to log in or top up Myki cards - Incorrect route and departure time information - Frequent app crashes and freezes - Compatibility issues with newer iOS versions **Most requested features** - Add Apple Pay/mobile wallet integration - Improve search and journey planning functionality - Provide live bus/tram tracking and arrival times - Allow users to save and manage Myki cards in the app ## Newest reviews (14 of 766) ### 4/5 — Great Public Transport app for Victoria *2026-08-26, version 5.6.0* Combines trains, trams and buses with all sorts of info for travelling and planning travel. Times and locations as well as schedules, all in a simple and easy to use app ### 2/5 — Need better searching ability *2026-08-23, version 5.6.0* It is frustrating that when you search for a station, the first results that come up are based on suburb name rather than station name e.g type in ‘South’, and instead of ‘South Yarra’ you get 3 other station names. ### 2/5 — Log In Issues *2026-08-22, version 5.6.0* Although there are many nice features, it’s quite time consuming if you want to access things like your myki account and myki balance... I recently moved houses so I’m relying on PTV a lot more now. I thought downloading the PTV app would help me see my bus and train schedules… I thought wrong. Every time I open the app I have to log in again and it’s especially irritating when you’re in a rush or you just want to access your myki balance. What’s the point of having an app for public transportation if you make your users log in every time they open the app? I’ve permanently lost my account that’s linked to my phone number and email because it claims my username is invalid, and also my birthday which I vividly remember putting in CORRECTLY is invalid. I can’t link my myki to a new account because it’s still linked to the old account that this system refuses me access to. I’m not bothered enough to contact help and support, I’m just a little annoyed at the fact that the account I’ve logged into multiple times before refuses me access today because I guess today my VERY OWN birthday is different. If you’re a person who takes public transportation every day to work or school but don’t have 15-20 minutes every morning that you can waste trying to log into your PTV account when you just want to check your balance or bus schedule, this application isn’t ideal for you. ### 2/5 — Gadgets *2026-08-20, version 5.6.0* Seriously, develop gadgets for this app please, would be so convenient ### 3/5 — Planning could be smarter *2026-08-15, version 5.6.0* I live parkville however the plan to places never utilises the bus to Sydney road and tram or Parkville station ### 4/5 — Rating *2026-08-13, version 5.6.0* Very confusing but helpful ### 3/5 — Don’t use this app to plan your journeys *2026-08-12, version 5.6.0* The planer breaks very often and sometimes won’t even show you trains for the days your searching for. Just use it to check myki cars balance seems that is all it’s good for. ### 1/5 — Myki is lame *2026-08-08, version 5.6.0* It’s gradually improved over the years but still suffers from a weird situation where anything I do is delayed. Top up = delay and must go to physical reader. Why? Autotopup = currently failing to work. Why? Even logging in now on website isn’t working and says something about passthruauth error. Why? It’s just one thing after another. I’d pay full price fares if you would just fix it! ### 1/5 — Live tracking *2026-08-08, version 5.6.0* Despite app updates and complaints, still no live tracking for the 425 bus route in both directions. This bus route is needed for both school and work. Unacceptable that this has gone on for so long. Doesn’t help that this bus is rarely on time during morning/evening peak. ### 1/5 — Bad design *2026-08-05, version 5.5.1* The walking directions blend into the map and i cant see it ### 2/5 — Showing me earlier services that have already left *2026-08-05, version 5.5.1* When I use journey planner, it keeps showing me earlier trains that have already left. For example if I want to travel from Glen Waverley into the city, the 5:19pm train is listed an option when my departure time is ‘now’ and I’m searching at nearly 5:30pm. Showing me earlier services that have already left is useless information. ### 1/5 — Not updated *2026-08-05, version 5.5.1* Whatever time ptv says is always different to what platform time says. The app is always wrong ### 4/5 — Don’t trust times *2026-08-04, version 5.5.1* Suggestions merely; often cause me to miss connection etc. Even this review function means I’ve missed bus & tram options 😡 ### 4/5 — Need an option to remove old myki cards from app *2026-07-31, version 5.5.1* Need an option to remove old myki cards from app ## Most critical reviews (10 lowest-rated) ### 1/5 — Unrelaible/Illogical *2026-09-02, version 5.6.0* I have no idea who programs this app. I have no idea what they are thinking. Im not sure if the insane way decisions are handled in government trickled down into an app like this but it is such a poorly designed interface and user experience. No reliability either. Tracking of busses and etc will just disappear randomly. Or never appear at all. Locations of stops are poorly placed so you will be right next to a stop and it will show that its down the street a little more. I am a useless cringe vibe coder and I swear I could do better. Give me that government grant and let me single handedly turn this app around. ### 1/5 — Lame *2026-08-22, version 5.6.0* Lame ### 1/5 — Top up failed but charged *2026-08-22, version 5.6.0* It should have automatically just returned my transaction that never ended up on my Myki but you just took my money as well. By the sound of it no one in this scenario gets their money back. That’s a daylight robbery. ### 1/5 — Don’t rely on this *2026-08-20, version 5.6.0* It doesn’t show you the journeys properly - buses don’t even come up - and times are NOT ato be trusted - was significantly inaccurate - do not rely on - or COULD get stranded ### 1/5 — Can’t find ‘track your bus live’ *2026-08-19, version 5.6.0* The bus stop has it’s timetable removed. A poster advertising the PTV app replaces it, claiming you can ‘track your bus live’. Nope, couldn’t find how to do that. Also, what about all the people who don’t have smart phones, or who don’t have enough data on their plans to use an app? Or who just don’t like downloading apps? What about all the people who can’t use apps? All the old people? Just put a timetable on the bus stop for goodness sake. ### 1/5 — Your never on time and always have cancelled trains *2026-08-15, version 5.6.0* You provide shocking service - trains never on train and always cancelled ### 1/5 — Broken search *2026-08-13, version 5.6.0* Mostly ok, but the search function is complete nonsense. I search for Southern cross and almost have to type out the full name before it actually appears as it will prioritise showing me stations on the South Moran line instead! Whoever thought that was a good idea needs to be fired. ### 1/5 — Worst Official Service App I’ve Ever Seen In My Life *2026-08-12, version 5.6.0* The times are genuinely so inaccurate and even worse since they added the live updates. It constantly says your trains and busses are late just for you to show up and they’ve already left. Like I literally have nothing good to say about this app your genuinely better off guessing what time your train/bue/tram leaves ### 1/5 — Rubbish *2026-08-11, version 5.6.0* App does not work: tells me I have no internet connection when clearly I do. Gives misleading advice on trains to catch. Just does not do the job. Oddly, analogous apps around the raft of the world (I except the USA) work well. ### 1/5 — Poor design *2026-08-10, version 5.6.0* For trains, it will still show a train as coming on a list of arrival times for a station, but only when you click into that particular train and scroll all the way to the top will it specify it’s cancelled. Also, for the list of trains arriving at a station, it is incredibly inconsistent about specifying whether the train is express or not. No information would be fine with regards to express trains, but don’t list some trains as express and totally miss others that are express. ## Most praised reviews (10 highest-rated) ### 5/5 — Simple *2026-09-01, version 5.6.0* Easy accurate and goes to exact locations ### 5/5 — Transport *2026-08-31, version 5.6.0* Good service and timetable ### 5/5 — Much better *2026-08-23, version 5.6.0* Heading towards London coonectivity ### 5/5 — A system stuck in time *2026-08-22, version 5.6.0* Ive travelled the world using public transport and by far this system is the worst! The lack of ease between payment options, tap on and technological integration is so out dated.. I can see why very few people actually “tap on” to use public transport as it’s a joke! ### 5/5 — Aaron *2026-08-01, version 5.5.1* I like the bus route 295 and 624.I like 901 902 903 905 906 907 908 732 ### 5/5 — Great Planning *2026-08-01, version 5.5.1* Good to organise in advance… ### 5/5 — Best PTV App *2026-07-22, version 5.5.1* All you need for public transport info. ### 5/5 — Amazing *2026-07-21, version 5.5.1* Shows timetable for all trains, trams and busses. Tells you when your late bus is going to arrive, and even shows bus and metro train locations so you don’t miss it and to know if you’re not too late. Really convenient! ### 5/5 — Good app *2026-07-13, version 5.5.1* Amazing, easy app to use and so helpful my. This app has made my life so much easier and better!!!!! ### 5/5 — General PT *2026-06-29, version 5.5.0* I’m very happy with our rail service but know many who are not. Usually these are regular users, I am not. Common complaints are not being able to rely on trains coming on time and relying on connecting services --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*