# Publix Delivery & Curbside — user reviews > 180 indexed App Store user reviews of Publix Delivery & Curbside by Publix Super Markets, Inc., rated 4.80/5 from 92,761 ratings. - Source: https://appshunter.io/ios/app/publix-delivery-and-curbside/id1294562458/reviews - App overview in markdown: https://appshunter.io/ios/app/publix-delivery-and-curbside/id1294562458.md - Rating breakdown: 5★ 83,241 · 4★ 4,500 · 3★ 1,438 · 2★ 689 · 1★ 2,893 ## What do users think of Publix Delivery & Curbside? Overall sentiment: mixed **Pros** - 🚀 Convenient delivery service - 👍 Helpful communication with shoppers - 🎁 Good customer service with refunds - 💡 Curbside pickup option **Cons** - 🐛 Inaccurate inventory and substitutions - 💰 Expensive with high markups and fees - 🤖 Poor shopper performance and communication - 🔒 Security and account issues - 🕰️ Delayed and unreliable deliveries **Commonly reported bugs** - Inability to change vehicle details or tip after order - Glitches in rating and feedback flow - Push notifications not working reliably **Most requested features** - Option to save order history and preferences - Improved search and browsing experience - Better communication and control over substitutions - Integration with Publix account and loyalty program ## Newest reviews (18 of 180) ### 3/5 — App *2026-06-24, version 4.20.0* I constantly have to sign in , after finally getting in the display is horizontally not vertical on i-pad. ### 2/5 — Latest update horrible *2026-06-07, version 4.18.1* Too many things changed that made it a bad app. ### 2/5 — Slow *2026-06-01, version 4.18.0* 90 minutes late after paying the top tier delivery fee to get it to me the soonest. Had I known it would be this bad I would have taken my kids to the store and got it. First world problems? Yes. But do t say you can do something and not come close. ### 4/5 — Excellent app but latest update causing issues *2026-04-25, version 4.10.0* April 2026, iPhone 15 running the latest version. Suddenly when leaving a review I cannot see the box I’m typing into (it disappears) AND I have even lost the ability to paste in comments I typed outside the app because the comment box has gotten so small that even if I manage to click in it, PASTE never pops up as an option. Your app has always worked fantastically and this would be a minor issue but I really try to encourage delivery drivers with good comments so I’m hoping you’ll address this quickly. Thanks and keep up the good work!! ### 3/5 — Add option *2026-02-04, version 3.96.1* I used to be able to add items before shopping began. That option is no longer available. It was also easier to add replacements but that’s not very easy to find either. I liked the app from a year ago better than this version. ### 2/5 — IMPOSSIBLE to contact help for app issues *2026-01-03, version 3.96.1* Sure, if there’s an issue with your order you can do that immediately. But nowhere can you tell the developers that the suggestions are no longer working. ### 2/5 — BOGOS *2026-01-01, version 3.96.1* Bogos aren’t working? ### 2/5 — Do not download *2025-12-29, version 3.96.1* I have placed orders on app over the last year, and it has gotten progressively bad. Specifically, twice now it took 40 mins or more for a shopper to even be assigned. The first time I canceled the order after contacting customer support and they didn’t have an ETA for a shopper to be assigned after I paid extra for priority delivery. The second time, a shopper was assigned immediately. I’m waiting on an order now that will arrive 2 hours after I placed it, and as soon as it arrives I’ll be deleting this app for good. Better to get those steps and miles in and go to Publix! ### 1/5 — Poor Service & app not user Friendly *2025-12-10, version 3.94.3* If you’re able & or have the option available: you’re better off going to Publix and getting your groceries yourself ### 1/5 — Update would not open *2025-12-08, version 3.50.0* Tried to update. Would not open. Unable to use original app ### 2/5 — Terrible App *2025-11-15, version 3.86.0* The app does not show the itemized list of items if you add an item to your order that you placed earlier. It only charges your card again, but does not show a breakdown of the charges on the receipt or in the cart or in the item basket. The app is terrible. ### 1/5 — FIX THE APP *2025-11-10, version 3.86.0* Whatever you did with your last update, it needs to be undone. I can’t even order from your app currently!!!! ### 2/5 — Expensive *2025-11-03, version 3.86.0* The app itself works fine but using the pickup service is absurdly expensive. Instacart thinks the store pickup service is worth a ~20% markup plus fees. So many other grocery stores offer free pickup services without markup. ### 1/5 — Needs updates *2025-10-03, version 3.84.0* The app won’t save my replacement instructions so it defaults to whatever it was before. The app also says I can add items to an order after I place it, but I can’t. There’s literally no way to do it. I talked to support and they said “Oh you can’t add items for order ahead”…isn’t the entire point of Instacart order ahead??? ### 1/5 — Dogsh*t AI customer service *2025-10-02, version 3.84.0* Got the order completely wrong. Somebody else’s order. Just wanted to credit me so I could resubmit it & try again the next day. Really needed this food & they won’t even cover the priority fee to get it earlier tomorrow. Such a trash app ### 1/5 — Updated dog *2025-09-22, version 3.50.0* I ordered Publix delivery for many years. I loved it. No more. Doesn’t seem to work with my IPhone. Is there any way? ### 3/5 — Fix please *2025-09-22, version 3.84.0* I shared 2 specific items with my husband and the picture of the items never populated. He only got the general link to the Publix app. When you click on it, it doesn’t show the item but the general app. This needs to be fixed as when you share a specific item, it should both show that item as well as take you to that specific item when you click on the link. ### 1/5 — SO BAD *2025-09-03, version 3.82.1* WHY IS THIS APP SO GLITCHY AND BUGGY AND MESSSSSYYYYYY? It has LITERALLY never worked once since I downloaded it and I’ve uninstalled it and reinstalled it and still no luck. Right now it’s saying everything in my cart is BOGO 😂😂😂 ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed *2026-08-15, version 4.28.0* I am extremely disappointed and honestly disgusted with how Instacart’s policies and procedures were handled in this situation. I have completed over 96 orders with Instacart and have been a loyal customer, so I expected a much better level of understanding and customer service. While I was vacationing in Miami, I accidentally placed an order without realizing until the last minute that my account was still set to my Miami location. As soon as I realized the mistake, I contacted the shopper and explained what happened. Unfortunately, the shopper had already started shopping, and I was informed that I would still be charged a $15 late cancellation fee. What is especially frustrating is that I received absolutely nothing from this order, yet I was still charged $15 for an honest mistake. I understand that policies are put in place for a reason, but there should also be reasonable exceptions and discretion, especially when dealing with a long-standing customer who has placed over 96 orders with your company. This was not a situation where I carelessly placed an order and simply changed my mind. I was traveling, the location was incorrect, and I immediately tried to correct the mistake once I noticed it. I even communicated directly with the shopper during the shopping process. Charging a loyal customer $15 under these circumstances feels extremely rigid and shows very little consideration for the individual situation. Customer service should not simply be about repeating a policy; it should also involve reviewing the circumstances and determining when an exception is appropriate. I have spent a significant amount of money with Instacart over the course of my 96+ orders, and it is extremely disappointing that my history and loyalty as a customer appear to mean nothing when it comes to resolving such a small issue. I am requesting that the $15 cancellation fee be refunded as a courtesy. More importantly, I hope Instacart takes a closer look at how these situations are handled, because policies without any room for reasonable exceptions can easily cause loyal customers to take their business elsewhere. I am truly disappointed with this experience and expected much better from a company I have consistently chosen to use. ### 1/5 — Edit Order *2026-08-03, version 4.26.2* I’m unable to add or remove items from an order that won’t be delivered until tomorrow. ### 1/5 — Frustrating at best *2026-07-26, version 4.24.0* Quite frankly the most unreliable and inaccurate app I’ve used over the past few years. Does not update order location (even before actually placing the order) if you already have items in your cart. Half of the time, half of the functionality does not work (like updating orders before shopper starts shopping). Once you indicate that you’re on your way to pickup your order, the pickup doesn’t seem to have basic gps updating abilities (eta on arrival for the store for example) my app is always updated. And there is no reason for all these consistent glitches since there seems to be an update ever other day ### 1/5 — Notifications *2026-06-20, version 4.20.0* This app will notify me when my order will be delivered every 90 seconds from the time my order is placed until after it is delivered. I don’t need a time update for when my order will be delivered every 90 seconds from the time my order is placed until after it is delivered. Please stop updating me every 90 seconds about when my order will be delivered from the time my order is placed to after my order is delivered. I don’t mind updates for things, say something like an item is needing my attention because it’s out of stock, or only one is available for a BOGO. Instead of telling me the shopper needs my attention on something it sends me a notification about when my order will be delivered every 90 seconds from the time my order is placed to after it is delivered. More useful notification would be nice. Please fix this problem, I will stop shopping with instacart and Publix completely if it doesn’t change. ### 1/5 — Horrible Update *2026-05-23, version 4.16.0* Am now limited to purchase replacements, meaning I cannot communicate what items I want dismissed or replaced and this effects delivery fees across multiple platforms. Hellmann’s Mayo: Replacement link provided. Cilantro: No replacement link provided. Grillo’s Pickles: Nothing. ### 1/5 — Bad service *2026-05-21, version 3.50.0* I had paid for Instacart in July. The website wanted to update. The update never worked because they said my phone was to old. They would Not refund my money. Instacart said I could order on Publix.com but that doesn’t work anymore either I’m disabled and need the service even though they charge extra money on purchases and service fee with every order. Publix claims to have no way to fix this for me. Sad ### 1/5 — Ridiculous *2026-05-11, version 4.10.0* Horrible there are fees and stuff that they don’t tell you about or show proof just stealing money refuse to give your money back, I will never use the app again I’ll just go to the store ### 1/5 — Out of stock items *2026-05-03, version 4.10.0* You would think a store could electronically keep track of what items are in stock ### 1/5 — Unreliable *2026-02-16, version 3.96.1* Each time I tried it, “30” is usually over an hour. Unless your order is very large, don’t expect it to be delivered at time ### 1/5 — Worst Grocery APP EVER *2026-01-28, version 3.96.1* Do you remember the Tootsie Roll Pop commercial of yesteryear? Well, Mr. Owl, how many steps will it take to simply click on a coupon then add it to my list next look it up in the store then cross my fingers that it can be added to my cart for pick-up or will I be routed to expensive Mafia prices InstaCart and on and on and on... Publix is my store of choice and they have prices that are higher than most with stores throughout the world(ever watch Below Deck)so why can I not simply use their APP to buy my groceries in the store and pick them up in the parking lot without 18,000 useless steps and 18 wasted hours!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Some things are really unclear related to the tips *2026-08-08, version 4.26.2* I wanted the tip my shopper an additional amount. The site has your tip was 2.00 I would like to add to the tip. If I entered 1.00 thinking it was a total of three I’d be wrong. It actually reduced the total tip to 1.00 ### 5/5 — Instacart *2025-10-14, version 3.50.0* The service has shut my subscription down because I could not update. My cell phone is to old. I contacted Publix and got NO HELP Instacart will Not refund my money. Because I have used it since I paid in July. It went down 2 1/2 months into the subscription. I bought all groceries by this system. They charge extra to all Instacart shoppers and charge the yearly fee. I am angry at Publix. They represent The service and make money from people like me who shop it . Alitiaterry ### 5/5 — Glitchy!!!! *2025-05-23, version 3.66.0* I’ve used this app a few times now, it was wonderful in the beginning, but then it had an update that was supposed to “fix bugs” and it seems like it just made more bugs, I can’t even open my order to check and approve replacements! Not to mention things I had in my cart just randomly disappear while I’m still shopping! By far the worst experience I’ve had with an app in a long time.🤦🏻‍♀️ ### 5/5 — Laura driver *2024-08-07, version 3.28.1* Very courteous, professional and prompt ### 5/5 — My service *2024-07-25, version 3.24.1* Nadia was outstanding, quick and efficient. She found my replacement items quickly and brought my food quickly as well. Love this service. ### 5/5 — Excellent Customer Service!!!! *2023-11-16* I want to take a moment to take my hat off to the best customer service I have received in some time! It seems Customer Service went out the window when COVID arrived and since Covid has passed Customer Service is a thing of the past!lol I hadThe honor of having Colleen Kilpatrick shop my order and deliver it and I have to say I had had not a great day in the customer service area dealing with straight talk cellular a day at the Social Security office and was just sad by how rude employees can be. At the Social Security office you’re literally just a number not a person then was hung up four times dealing with Straight Talk trying to get my roommates phone transferred over and still to no avail no phone. Then we decided to order sandwiches from Publix and from the moment Colleen started shopping for me she sent me a text it was a breath of fresh air . Colleen is definitely an employee that you should be proud of! The customer service continued from the shopping all the way through to the delivery letting me know where my order was and the sandwiches were being kept hot and into an insulated bag with the last to be put in so they would be warm upon arrival. I have to say it’s probably the best customer service experience I’ve had in quite some time and I’ve been a general manager of large hotels for many many years so thank you Colleen and to Publix she’s a keeper take care of her! Thank you so very much! Blessings and Warm Regards, C. Kirk ### 5/5 — Diepvu *2023-07-31, version 2.173.0* Tốt ### 5/5 — Excellent *2022-11-08, version 2.147.0* Excellent service and products ### 5/5 — IT ATTENTION NECESSARY App problem ongoing *2022-09-22, version 2.131.0* When you send a message after delivery is complete to rate your shopper it auto closes after you select 1 star - i have to go and select my order then select rating and chose a second star and it auto closes then select rate again to select a third star and it auto closes and I have to select rate again and continue repeating until I reach all possible stars. This has been ongoing for quite some time so if you are seeing increased 1 star ratings I am sure that is why. ### 5/5 — Searches with Latest update *2022-08-19, version 2.131.0* Not happy with the latest update for this app. Now it seems advertising suppliers are getting placement above what you maybe searching for - example if I search cauliflower, there are 6+ items displayed before you ever get to see plain ole cauliflower such as frozen cauliflower rice, cauliflower Mac & cheese, cauliflower pizza crust. This is the same with a lot of products I search so some suppliers are obviously getting higher placement in the search. App is just ok. I will be forced to continue to use. I still go between Publix and Wal-Mart. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*