# Publix — user reviews > 1,338 indexed App Store user reviews of Publix by Publix Super Markets Inc., rated 4.90/5 from 533,061 ratings. - Source: https://appshunter.io/ios/app/publix/id562794249/reviews - App overview in markdown: https://appshunter.io/ios/app/publix/id562794249.md - Rating breakdown: 5★ 491,848 · 4★ 33,120 · 3★ 4,526 · 2★ 1,029 · 1★ 2,538 ## What do users think of Publix? Overall sentiment: neutral **Pros** - 🚀 Convenient app features - 👍 Friendly and helpful staff - 🔒 Secure payment options - 🛒 Organized shopping lists - 💰 Great sales and deals **Cons** - 🐛 Buggy and unreliable app - 🔍 Difficult to find items and navigate - 💰 Expensive prices - 🕰️ Delayed order pickup - 🔄 Inconsistent app updates **Commonly reported bugs** - Coupon clipping issues - Disappearing shopping lists and favorites - Frequent app crashes and freezes - Login and payment problems - Incorrect aisle information **Most requested features** - Ability to filter coupons by unclipped - Option to sort shopping list by aisle - In-app price display for products - Improved search functionality - Seamless integration between app features ## Newest reviews (15 of 1,338) ### 4/5 — Digital Coupons *2026-09-07, version 5.3.2* Please don’t include the clipped digital coupons in the list of ‘View All’ un-clipped coupons. Too confusing or too long. ‘My Coupons’ for the clipped ones and ‘View All’ for only the un-clipped ones. Can you fix that? I’ve been waiting & hoping this gets realized for years. ### 4/5 — Store apps in general *2026-09-07, version 5.3.2* Publix is my favorite store. I do like to use the app to locate items in the store. I never understood why stores want us to pay through the app. Publix has stopped this practice— so it’s just as well. One thing I wish the app could do is total up your grocery bill as you go along through the store, you. Can’t even get a total when you use the app to create a shopping list. You should be able to read the QR codes as you put items to your cart. I can use my calculator app to do that. Like I can use my notes app to make my shopping list. It would be nice to have these functions all in one app (like Kroger used to when I lived in their shopping area). ### 3/5 — Coupon clipping is horrendous *2026-09-07, version 5.3.2* Developers need to make it easier to clip the coupons. The boxes are too small and remove that black banner that pops up at the bottom needs to go. Any way to make a “clip all” option? It’s so frustrating. ### 5/5 — The Best Grocery Store App *2026-09-06, version 5.3.2* My favorite thing about the Publix app is that if you make a list, it will sort the items by where they are in your store. And if you want to shop at a different store, you can select the location where you’re shopping, and it will resort your list based on that store‘s layout. It’s genius. All grocery store apps should be doing this. ### 5/5 — Groceries *2026-09-06, version 5.3.2* I am able to find what I need at Publix. Great staff and friendly workers ### 4/5 — Display Prices *2026-09-06, version 5.3.2* Love the app-wish the prices were displayed for all items ### 2/5 — In app pricing *2026-09-06, version 5.3.2* Publix doesn’t allow you to see prices in the app other than items that are sale. So you can’t budget your shopping list or compare prices to other stores. Publix is getting more and more expensive so prices should absolutely be on this app. It also does not have a map option that shows you where your products are exactly on the aisle. You get. An aisle number that your product is on, but it would be helpful to have a map that showed exactly where that product is like Walmart does. ### 5/5 — LM *2026-09-06, version 5.3.2* Love the service and product availability ### 3/5 — So hard to purchase online *2026-09-05, version 5.3.2* I love adding items to my list and finding deals before I go to the store….but why is it so hard to add an item to the cart and purchase them? ### 5/5 — Upgrade *2026-09-05, version 4.77.2* I use the Publix app all the time. I cannot use it anymore since my current phone does not accept iOS 17! ### 5/5 — Customer service *2026-09-05, version 5.3.2* We love shopping at our new Publix on Heritage parkway the customer service is fantastic and a beautiful store ### 4/5 — Cleanliness *2026-09-05, version 5.3.2* Publix in Panola Rd. in Stonecrest isn’t always clean, especially the parking lot. There’s a lot of trash. Inside, at times, the floors are sticky, dirty (you can see the build up) ### 4/5 — BOGO *2026-09-05, version 5.3.2* Buy 2 get one is NOT a bogo!!!! ### 3/5 — Convenient? Not anymore! *2026-09-04, version 5.3.2* I have been using the app for years. Nothing was easier. Scanning the QR Code on the checkout terminal entered your app info and paid if you had your payment info entered. Now, you have to enter your phone number each time and use a separate payment option. Much less convenient. ### 2/5 — Missing key information *2026-09-04, version 5.3.2* It baffles me that the publix app rarely lists the price of an item. Shopping is buried behind order online menu. Also, it’s wild that the item’s nutrition facts label is not in the item’s picture. When shopping, many shoppers like to read the items nutrition facts to include nutrients to better understand what they are buying. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad App *2026-09-09, version 5.3.2* “Required Update” will only operate on 17 IOS and my Iphone 14 does not have and will not allow older version of app to operate. Therefore I can not use Publix App on my IPhone ### 1/5 — Always sends stuff to the wrong location *2026-09-07, version 5.3.2* Without fail, this app will always send my stuff to the other Publix that I don’t want to be at. Always risking my subs because the Public app sucks at remembering which location you literally told it two minutes ago. If the subs weren’t cheap I would’ve switched long ago. ### 1/5 — No access *2026-09-07, version 4.77.2* Can’t even get Publix app anymore. Because of collusion with Apple and have to update so how because it doesn’t say how. Publix should be better than this! ### 1/5 — I like the store. The app, not so much. *2026-09-07, version 5.3.2* I have long since been convinced that Publix’s service model is the best. And, no matter what I say here, I will continue shopping there. Not because they are the nearest grocery to me, although they are. But they really need to include prices in the app! And they just lost a sale on one item precisely because of that. I can get every scrap of nutritional information in existence on food products. Nobody else does that! And sometimes (not always!) it even tells me where to find them. But it WILL NOT give me a PRICE! I find that inexcusable—and rate the app a *1*. Fix that, and I will give it a 5. ### 1/5 — Unable to update my Publix app on my older version iPhone *2026-09-05, version 4.77.2* As of 09/05: Looks like you deleted my follow up response re: Lilly’s (IT monitor) suggested work around solution to access the Publix app for those of us using older iPhones. Publix: Here’s an update 09/04I/26: I tried using the http:// … that the IT repr(Lilly) provided to other app users with same issue : having older phones. I deleted my Publix app first as was indicated. Then I typed in the link details provided in response to other app users. That link does not work except to take to your preferred Publix store. Nothing else works from that point. So this suggested “fix” is a dud. FYI: Kroger did the same thing about 8 mos. I was unable to the Kroger app. However, within a month Kroger fixed the problem and I have been to use my Kroger app with all their app updates. Please notify the folks in the ivory tower to correct the issue. Kroger fixed their IOS glitch. Publix, this not fair to many longtime, loyal Publix customers. I am unable to update to use my Publix app unless I purchase a new iPhone. I have been a long time loyal Publix customer in Ga for 32 years. What am I supposed to now Publix ? Here’s an update 09/04I/26: I tried using the http:// … that the IT repr provided to other app users with same issue : having older phones. I deleted my Publix app first as was indicated. Then I typed in the link details provided in response to other app users. That link does not work except to take to your preferred Publix store. Nothing else works from that point. So this suggested “fix” is a dud. FYI: Kroger did the same thing about 8 mos. I was unable to the Kroger app. However, within a month Kroger fixed the problem and I have been to use my Kroger app with all their app updates. Please notify the folks in the ivory tower to correct the issue. Kroger fixed their IOS glitch. Publix, this not fair to many longtime, loyal Publix customers. ### 1/5 — Sadly Can’t Use *2026-09-04, version 4.77.2* Much to my chagrin, I can no longer use the Publix app as the new version requires IOS 17, and my iPad is still in IOS 16. It won’t let me continue to use the old version. ### 1/5 — Poor *2026-09-03, version 5.3.2* I don’t think you show the inventory that you actually carry when you update your software to actually work properly. Maybe I’ll be back. ### 1/5 — Can’t use anymore on my iphoneX *2026-09-02, version 4.77.2* Loved the app until all of a sudden I could no longer use it and it required an upgrade and my phone is too old to do the upgrade (only goes to iso16). Phone works well so I do not want to upgrade. Lots of apps are now doing this! ### 1/5 — Not backwards compatible *2026-09-02, version 4.77.2* If you have an older iPad, you can no longer use the app. You will have to use their Internet site instead. ### 1/5 — No longer works on iPhone XR *2026-09-01, version 4.77.2* The update only improves the shopping experience IF you can use it. With the new update you’ve made it impossible for those of us with old iPhones to use the app. Very disappointing considering I’m in there 2 or 3 times each week. If I can’t see the BOGO items all in one spot and save a list to my phone I’ll probably just use Kroger. They’re cheaper and their app works. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service *2026-09-09, version 5.3.2* I’ve been well pleased with the service at the Publix that I shop at. ### 5/5 — Opinion *2026-09-09, version 5.3.2* I like Publix because of the smell and cleanliness of the store. I feel safer buying food there. I think their Quality Control is better than other stores. ### 5/5 — Superb Market *2026-09-09, version 5.3.2* Great variety, clean and organized. Best of all - excellent employees and customer service! ### 5/5 — Bogos *2026-09-09, version 5.3.2* Love the BOGOs. That’s the only way I can afford to shop there. ### 5/5 — iPhone8 *2026-09-08, version 4.77.2* My iPhone 8 will not support your latest update. I cannot connect to my list or ads. ### 5/5 — MY FAVORITE GROCERY STORE!!! *2026-09-08, version 5.3.2* I love PUBLIX!!! The Deli, Bakery, products, meats, vegetables, fruit…EVERYTHING is top of the line! ⭐️ The employees are CONSISTENTLY SUPER friendly…ALWAYS happy and willing to help, if needed! Even if they’re busy and I need help, they will stop what they’re doing and go out of their way to help me (never with an attitude as I’ve witnessed in other stores). I’ve NEVER (72 years old) seen customer service or a shopping facility like that of Publix! ALL my shopping experiences at Publix are 5-star experiences! I’m ALWAYS excited to shop at the Publix @ Village at Waterside, Chattanooga, TN! It’s the BEST Publix in Chattanooga!⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Employees of Publix *2026-09-07, version 5.3.2* The employees know the answer to every question I’ve asked, they’re very knowledgeable of their surroundings, seems their well trained in inventory,manners, and keeping the store clean. ### 5/5 — El mejor *2026-09-07, version 5.3.2* De lo mejor ### 5/5 — Publix is the best! *2026-09-07, version 5.3.2* I love this store. The produce is fresh and good quality meat. The app is very easy to use and I can create a shopping list and mark all my BOGO’s. ### 5/5 — BOGO is good, but the employees keep me!! *2026-09-07, version 5.3.2* We have one thing on our list that we need but we make a list from the bogo and and up filling our pantry. The app makes it so easy, too. I’m a fan --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*