# Pueblo Bonito — user reviews > 188 indexed App Store user reviews of Pueblo Bonito by Pueblo Bonito, rated 4.70/5 from 12,101 ratings. - Source: https://appshunter.io/ios/app/pueblo-bonito/id1328141241/reviews - App overview in markdown: https://appshunter.io/ios/app/pueblo-bonito/id1328141241.md - Rating breakdown: 5★ 10,493 · 4★ 811 · 3★ 279 · 2★ 128 · 1★ 390 ## What do users think of Pueblo Bonito? Overall sentiment: negative **Pros** - 🚀 Easy to navigate - 👍 Convenient for making reservations - 🚀 Informative and helpful **Cons** - 🐛 Frequent crashes and glitches - 🔒 Login and registration issues - 🔋 Slow performance and loading times - 👎 Lack of functionality and features **Commonly reported bugs** - Unable to log in or register - App not recognizing reservations - Incompatibility with certain devices and OS versions **Most requested features** - Ability to view room charges and account details - Option to make spa and dining reservations - Improved navigation and user experience ## Newest reviews (12 of 188) ### 4/5 — Beautiful Property *2026-07-22, version 4.9.1* The property is beautiful and the service is excellent. We also enjoyed the food. All of the food except the 1950’s diner. The service there was horrible! The only other thing we did care for is the golf cart situation. To go anywhere on the property you have to wait for a golf cart person to pick you up. Sometimes it’s so many ppl you have to wait for a while. Other than that we had a GREAT time. ### 4/5 — “Desayuno de dueńos” *2026-05-27, version 4.8.2* Pésimo recibimiento y actitud hostil de parte del rep de ventas. ### 3/5 — Piden más datos que en el check-in *2026-04-24, version 4.8.2* Solo quería ver el menú y tal vez pedir algo pero piden más datos que al momento del Check-in, obligatorios, crear cuenta, etc, etc. Decidí no usar la app y borrarla ### 3/5 — Not great *2026-04-17, version 4.8.2* Better than nothing if you are staying here. It’s a mediocre app at best, but needed for ordering and reservations ### 5/5 — Tranquility & Beauty *2026-04-08, version 4.8.2* Every time we took the shuttle to Cabo & experienced P.B. Sunset, Rose or Blanco, it seemed overwhelming & chaotic, we longed to get back to our intimate, relaxed, tranquil Pacifica … like going out in the world & coming back to beauty, & tranquility … We are in the tower, Eduardo & Hannia are our ‘super concierge’ butlers … never thought we would utilize them much but they’ve done everything for us, all we do is enjoy. The entire resort is small, & yet it’s not crowed, it’s easy to access everything & there’s always enough areas by the pool … we still have a week here. The restaurants are amazing as well. Shuttles to all the other PB resorts - easy peasy ❣️ ### 5/5 — Golf N Spa *2026-04-07, version 4.8.2* Great breakfast and service. People are friendly and very attentive. Quiviera area is quiet and enjoyable. The staff was awesome. ### 3/5 — Not Enough Staff *2026-03-31, version 4.8.2* I notice less people here, but also less staff. Long waits for golf carts, getting into restaurants and feel like I’m being told ‘no’ a lot. The workers that are here are working very hard - but I’m tired of waiting a long time for everything. ### 3/5 — Just complicated to figure room service *2026-03-22, version 4.8.1* Spent a good 20 minutes to figure room service for food ### 4/5 — Great improvements! *2026-03-13, version 4.8.1* We were in Cabo for February and loved using the app for shuttle reservations, restaurant reservations! Still learning more about all the features! ### 5/5 — Awesome *2026-03-03, version 4.8.0* Great place and great service. ### 5/5 — App to difficult *2026-03-01, version 4.8.0* I have tried 3 days to use the app and can’t make it work. I even had the front desk attempt with the same result. It upsets me that I cannot get a reservation on the shuttle without using the app. Please change this process. ### 2/5 — Couldn’t get app to work, no support *2026-02-20, version 4.7.1* I tried calling (and then emailing) the PB montecristo, and no one seemed help or care. You need the app to book the shuttle to the PB Rose, so that was an issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — No water *2026-07-09, version 4.9.1* Roaches in first unit. No water in any faucet in unit 1683 for hours. Not even to flush the toilets…. ### 1/5 — Old and expensive *2026-06-19, version 4.9.1* This place smells like mold and is falling apart ### 1/5 — Horrible Place *2026-06-19, version 4.9.0* Cockroaches in our room. Got checked in 2 hours after we were supposed to. Room had unmade beds as if it was never cleaned. Can’t use app to order room service. The list goes on and on. ### 1/5 — 1900 bldg *2026-04-18, version 4.8.2* Just got to the room that was “ready”-hot tub dirty and doesn’t work ### 1/5 — Just arrived *2026-04-04, version 4.8.2* We reserved a 3 bedroom presidential suite. Spent 8 months calling every week to try to confirm we had a working elevator in our building or first floor. As two people in our party are 75 and can’t do stairs. Got here and they don’t have a room we reserved in a building with a working elevator. Now we have to split up into separate rooms not even connected. Our family travelled from many states to meet here and be together. ### 1/5 — Poor customer service *2026-03-17* Horrible experience at Pueblo Bonito Sunset Beach. On March 13, the first day of our stay, we went to the front desk. We have a Junior Suite and had asked in advance if it was possible to be in building 40 or 41. We also considered options in buildings 24, 23, and 22. We were open to options, but when we declined an upgrade to pay extra, they told us they only had one room available in Edificio 42. The attitude was obvious. We explained we didn’t want to be close to the Tuzuna Bar and Restaurant because of previous noisy experiences during spring break. We understand it's your business, but we asked for consideration. Julio, the supervisor, said that this was the only available room and that it was okay. When we arrived at building 42, on the second floor, the room was directly in front of the bar, with a fridge that was so corroded and moldy. We were disappointed and called reception. A different lady answered and immediately offered us three alternative room options. I'm sure you’re thinking the same as I am—Julio must be laughing at us and doesn't care. We ended up in building 26, room 2622. So far, everything was fine, and we were enjoying our vacation, including the excellent customer service at the pool, from the car service, restaurants, and all staff. That was until the night of March 16th. When we returned to our room, the nightstand was filled with bugs (not ants; it wasn’t food). Maintenance came and looked surprised, as if a spider nest had just hatched, with bugs all over the nightstand and beds. Again, we went to reception to request a move to another room—our third in less than three days. Julio was there, and of course, the direction was to move to building 20, which is quite far away. This is such poor service that you really need to improve. You are in the customer service business, and this is unacceptable. Put yourself in our place. What would be your reaction? How would you feel about all of this on your vacation? This cannot go on. Listen to your customers—you know better. This isn’t the first time, whether they are members who purchase a timeshare or not—show some respect to them. A family vacation we planned at a place we loved, and your service is getting worse. ### 1/5 — Must use app *2026-02-03, version 4.7.1* For older people, the requirement to use the app for everything is just not comfortable. ### 1/5 — We are not a fan of the resort or it’s all-inclusive package *2026-01-27, version 4.7.1* The app cuts off your room service with ridiculous limits. Two beers, one glass of wine and a cup of tea is too much for the night. We paid for the all-inclusive, but we are cut off. I do not believe the drinks above are excessive. ### 1/5 — Unable to reserve shuttles *2025-12-20, version 4.6.1* Upon check in we asked about shuttle transport to other resorts Rose and Sunset. The staff said there would be a shuttle every 10-15 minutes and just to come outside to wait for the shuttle when we wanted to go. The next day we went to the drive way and were informed that we needed to book a shuttle spot on the app as there were only shuttles every hour. We attempted to book on the app and received an error message that we had another reservation already, despite using it for the first time. We went to the front desk and were told that there was nothing they could do. Lousy service and communication. ### 1/5 — Frustrating *2025-12-05, version 4.6.1* Staff insisted I use the app to reserve shuttle. App wouldn’t work so I took it to the front desk and they couldn’t get it to work. They said they would notify tech support and manually made me a reservation from Rose to Sunset and told me Sunset would help me with the ride back to Rose. Staff at Sunset said they couldn’t and said I needed to call Rose or delete and reinstall the app. I reinstalled the app and then it wouldn’t let me use my password saying it was incorrect. It wasn’t incorrect, but I had no choice to change it. It was a very frustrating experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Unas Vacaciones Innovitable *2026-07-29, version 4.9.1* Muchas Gracias Pueblo Bonito Sunset !! I love it !! ### 5/5 — room service *2026-07-24, version 4.9.1* I want to see the room service is great but as far as the timeframe it needs to be shorter and I understand the need for serving all the residents or should I say hotel guest scenario but shortening the timeframe for rooms. The rest would be great other than that. Five stars make sure that you tip. ### 5/5 — Nice *2026-07-12, version 4.9.1* Love the app and love the resort even more ### 5/5 — Phenomenal Resort *2026-07-10, version 4.9.1* Everything we expected and more. The Service, Food, Pools, Rooms,etc…It’s all top notch. I highly recommend this Resort. ### 5/5 — Awesome Customer Service *2026-06-16, version 4.8.2* Very professional personnel. The customer service here is top notch. I was having issues with the app which they fixed. They also have made our reservations for various activities which I appreciate. I appreciate the fact that everyone must have identification to be here which makes the vacation secure. This is a fantastic place to vacation!! Thank you to all of the personnel here for all of your patience. You are truly appreciated!!! ### 5/5 — App Review *2026-05-26, version 4.8.2* Once you got all logged into the app, it seemed pretty intuitive… But it’s a little confusing that you can’t put special characters in your password is messed up at first. We haven’t gotten any room service so I can’t come in on that quite yet. ### 5/5 — Wonderful time! *2026-05-16, version 4.8.2* Having a great time at Pueblo Bonita Los Cabos! Celebrating our 20th anniversary’s!! Place is clean. Staff is very prompt, conscientious and polite. Food is great and drinks are plentiful! Highly recommend!! ### 5/5 — Paradise *2026-04-25, version 4.8.2* Exception experience ### 5/5 — dinner reserve *2026-04-21, version 4.8.2* i wish we could reserve tables for dinner from the app. ### 5/5 — We love the Pueblo Bonito *2026-04-16, version 4.8.2* We love this place. Perfect for families with kids and teens. Very safe. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*