# Puls - Home Services — user reviews > 85 indexed App Store user reviews of Puls by Puls on demand services, rated 4.10/5 from 347 ratings. - Source: https://appshunter.io/ios/app/puls-home-services/id1530724750/reviews - App overview in markdown: https://appshunter.io/ios/app/puls-home-services/id1530724750.md - Rating breakdown: 5★ 253 · 4★ 22 · 3★ 3 · 2★ 2 · 1★ 67 ## What do users think of Puls? Overall sentiment: negative **Pros** - 🚀 Fast and efficient service - 👍 User-friendly app - 💡 Convenient home warranty coverage - 🔒 Reliable technicians - ⏱️ Quick response times **Cons** - 🐛 Unreliable scheduling and cancellations - 💰 Overpriced services and hidden fees - 🤖 Incompetent and unprofessional technicians - 📞 Poor customer service and lack of accountability - 🚫 Difficult to cancel memberships **Commonly reported bugs** - App glitches and crashes - Inaccurate technician arrival times - Billing issues and unauthorized charges - Unresolved repair issues **Most requested features** - Improved scheduling and communication - Transparent pricing and invoicing - Vetting and training of technicians - Streamlined cancellation process - Expanded service coverage areas ## Newest reviews (10 of 85) ### 1/5 — Waste of times *2025-02-16, version 2.0.4* Assigned technicians cancelled on me twice. I arranged my schedule two times to be home for a security camera installation to get a last minute cancellation 30 mins before my appointment time. Wasted my time! This company clearly does not vet techs and/or does not do a good job assigning work. Fool me once shame on you, fool me twice…avoid using this so called service. ### 5/5 — Simple and effective home warranty service *2024-11-08* Simple and effective - everything we need for our home warranty needs in one place! ### 1/5 — Absolutely the worst. *2024-11-01* I’m just gonna start with saying that I have already had little to no good expectations from these types of app, but I believe this one takes the cake. I ordered plumbing services for a technician to come and fix a leak, he came an hour and a half late, looked at the leak and scheduled an appointment for a few days after saying he needs to order the parts to do the job. I agreed, paid the invoice. The day arrives. The technician comes two hours late to his appointment, little to no communication. Begins to work on the shower and realizes he didn’t have the right tools, leaves to go get the tools, comes back, works on the shower, realizes that he ordered the wrong part, reschedules. Comes back for the third appointment late again and this time apparently he got the right part, but he’s missing another part which he didn’t order. At this point, we have been without a shower for a week for some simple leak and my patience has run out. It is now Friday, 5 days without a working shower and the technician never showed up for his appointment. I have called the customer service app for help and they said that there is nothing they can do about it. I read through their terms and conditions and realize that they could literally send a serial killer to your house and be completely not responsible. When I told them that I feel unsafe, the “management team”proceeded to tell me that they want to continue to send the same technician and there’s nothing they can do. They also offered me a $20 discount after they have left me without a shower for almost a week. ### 5/5 — They do what they say *2024-10-01* When Puls says they can take care of it, they can take care of it! Always on time and they always do an amazing job! Love the coverage of the warranty as well- so worth it! ### 5/5 — Awesome quick service *2024-09-09* Needed my fridge fixed the same day and this was the only app that had availability. The technician came out an hour after I booked and fixed it right away saving $500+ of food. ### 5/5 — Refrigerator repair *2024-09-03* The gentleman that came out, had the parts and fixed everything in short order, I was very impressed. ### 5/5 — Josh Patton is amazing!!! *2024-08-16, version 2.0.3* Highly recommend Josh Patton from Puls for any handyman work! He is very dependable and amazing quality work! AAAA+++ ### 5/5 — Appliance repair appointment *2024-07-20, version 2.0.1* Use of the app is helpful. ### 1/5 — Avoid!!!! *2024-07-09* Zero stars…Do not use this company! They sent 2 technicians to repair my Samsung flex-washer for a drainage and door locking issue. I spent $1,000 and was left with a machine that was completely useless. $450 of that was for a new locking mechanism and board that were never installed. The technician couldn’t figure it out so he just removed the locking system altogether and tricked the machine into thinking it was locked. Not safe and I paid for new parts! Ultimately, I was forced to purchase a new machine as my family needs to wash clothing. I requested a refund and offered video proof of the broken machine. They refused, telling me that a technician had to examine the issue. I advised that they had 1 week while my new machine was on order. They delayed and never showed for an inspection. They also refused to refund me. At this point I filed a credit card dispute. Save yourself the frustration and expense. Seek services elsewhere. ### 1/5 — Probably a scam *2024-06-09, version 2.0.1* I can’t begin to describe how unprofessional and useless this service has been. After over a week of scheduling, rescheduling, being canceled on, having the same conversation with support, I decided to hire real professionals to do it from Best Buy. I cannot overstate how much I would discourage anyone from attempting to use this service. I am not convinced that it’s a real company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Liars and scammer *2026-01-11* The clear price and set up is great. The people they might employ and how the company handles its customers and integrity is another issue. Tech came to my house said my fridge was dead. He charged my $96. I gave him a 100 dollar bill, he had no change. Asked for a receipt said the company will provide it. Then the company called me saying they were giving me a coupon for an additional off next time I use their services since I canceled my appointment. I never canceled, the technician told them I canceled I guess to not pay them their percentage. This man was in my home at 6:15p. I sent them phone screen shot of the call, video proof of their technician coming to my home and they sent his information for me to deal with their technician myself. No accountability, no responsibility, no integrity. Not a business I will ever do business again. ### 1/5 — Washer repair *2026-01-10, version 2.0.5* Didn’t get my 89.00 removed from my bill ### 1/5 — Can’t cancel *2025-11-08, version 2.0.5* I try to just cancel on the app and you can’t. You tap contact support and it doesn’t connect you. Ridiculous ### 1/5 — Horrible company’s - Scammers *2025-08-10, version 2.0.4* Came to repair the washer but left it in worst conditions than previously. ### 1/5 — Bad service *2025-08-03* They’re a very horrible company. I had a leakage with my a/c system. I called them they told me they don’t have same day service. I made an appointment for the next day from 8-11 no one showed. I have to call them 3times. The guy showed up after 12pm checked the system and left. I called again and I was told they are assessing the problem but I have to call the next day. I did and the office was closed no call back or nothing. Now my basement is flooded. I will not be using their services. ### 1/5 — Scam *2025-08-01, version 2.0.4* I felt they repair was done poorly and was overpriced. They had the nerve of requesting a tip. There a a bunch of fees to cancel your membership. Don’t fall for this SCAM. ### 1/5 — NO CALLS NO SHOWS *2025-06-17, version 2.0.4* This is the worst app and service. I think they are just collecting data to sell. I had 5 appointments cancelled. I think they are just after your name and address. Wish I could give them no stars. ### 1/5 — WARNING this company scams you for money. *2025-05-22, version 2.0.4* I'm not sure how it happened, but I accidentally signed up for a three-month membership that I didn't intend to purchase. I informed them that I didn't want it, yet they have been charging my card $12.90 every month for the past three months. I requested a refund because I had already paid over $200 for their service on the same day, and I haven't used them since. When I asked for a refund, they provided reasons that I didn't fully understand, stating they would only give me $4 instead of the $38 I originally paid. please see email below showing how scummy they are. What are these fees? “Hi, Alex. Thank you for reaching out to us and submitting your refund request. We don't normally process a refund, especially since a secure payment link was sent to you after the service. However, after review of the team, we can now move forward with the refund amounting to $4. Please refer to the breakdown below: $12.9 monthly membership x 3 months = $38.7 $38.7 - $14.90 (security and support fee waiver) - $19.80 (member savings) = $4” ### 1/5 — Don't use this *2025-05-07* Reviews with high ratings are fake. This company marks up the cost of spare parts by at least 30%, the final service will cost you several times more than you would hire a local expert. This company does not have a single technician on staff, it is just a bunch of IT guys who created a lead generator. They are capturing the market by killing the business of local experts. You could pay less by using local companies, but you will hire them. The technician will receive at best only 50% of what you pay. No one checks the technician for professional suitability. They do not have technicians and your application can hang for a month, but you could hire a local expert who would do the job on the day of the request. You are keeping the air alive by contacting them. They will not give any guarantee for the work performed, since the turnover of technicians is high, they come and go, since they do not pay the technicians what they promised. ### 1/5 — Dryer repair *2025-04-18* Scheduled service for dryer not heating making 3rd time for same problem. Now getting run around saying waiting to hear from technician. I have called 3 times and get same answer every time no response as to when they will be out this is a warranty issue and they are in no hurry to address the issue. Just send someone to fix and stop the run around. Not happy with response and service from company. ## Most praised reviews (10 highest-rated) ### 5/5 — Service *2026-04-08, version 2.0.5* Great ### 5/5 — Homeowner *2026-02-28, version 2.0.5* Magnificent service rendered, Dryer repair ### 5/5 — Ms Patty Ann *2026-01-22, version 2.0.5* Very happy with Service will use it again ### 5/5 — Home service warrant *2025-11-09, version 2.0.5* Refrigerator ### 5/5 — Sam’s fixit site *2025-10-08, version 2.0.4* Great ### 5/5 — Very Speedy Service *2025-08-10* Our washer drain pump stopped working and we live on a boat and it’s not an easy thing to get to and Elshen came with no issues! I made an appointment for Monday and Elshen texted and asked to come for Sunday which worked better! And he came on time and diagnosed the issue right away! It was a super convenient and easy appointment. ### 5/5 — Very good *2025-04-15, version 2.0.4* Thank you! ### 5/5 — Anthony *2025-01-22, version 2.0.4* Best service in town in town ### 5/5 — Excellent services *2024-12-23, version 2.0.4* Everything was wonderful ### 5/5 — Gas range install *2024-12-03* The tech arrived on time and went straight to work. He was knowledgeable and professional. He finished in the time quoted and the range was working great. I would recommend them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*