# PULSE by Penny

> Sales process automation and customer relationship management for consultants. (iPhone/iPad app by Rodan & Fields, LLC.)

- Source: https://appshunter.io/ios/app/pulse-by-penny/id1580650307 (this page in markdown: same URL + `.md`)
- Developer: [Rodan & Fields, LLC](https://appshunter.io/developer/461535240)
- Category: Business, Utilities
- Price: Free
- Rating: 2.30/5 from 99 App Store ratings · 68 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 165 MB
- Languages: American English, European Spanish
- Released: 2021-11-19
- Data updated: 2026-06-10
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/pulse-by-penny/id1580650307/reviews.md

## What is PULSE by Penny?

PULSE by Penny is a simple and intuitive platform, providing a repeatable sales process that strengthens your Rodan + Fields Consultants' customer relationships and helps create new ones. PULSE by Penny will organize and automate your customer orders, help you reach out and follow up with prospects, customers and team members, while showing you where to start and who to talk to every day.

Please note as you explore and use the features you cannot use PULSE by Penny to reach out to prospective Customers and Consultants in Japan.

## Key features

- Repeatable sales process
- Customer relationship management
- Automated order organization
- Prospect and customer outreach
- Daily engagement guidance

## What do users think of PULSE by Penny?

Overall sentiment: negative

**Pros**

- 💼 Comprehensive business management in one platform
- 📱 Mobile accessibility for on-the-go business operations
- 💬 Effective messaging and customer communication features
- 📊 Helpful organization and tracking of customer orders
- 🎯 Useful activity tracking and follow-up reminders
- ⚡ Performance improvements over previous versions
- 🔗 Good integration of Pulse and Penny features

**Cons**

- 🐛 Frequent login failures and authentication issues
- ⏳ Extremely slow app loading times (5+ minutes)
- 🔄 Persistent update loop requiring constant reinstalls
- 🧭 Confusing and unintuitive navigation
- 📝 Small font size and poor readability
- 🔐 Constant logout issues requiring daily re-authentication
- ❌ App crashes and freezing on multiple pages
- 📉 Inaccurate data and information display
- 🚫 Missing or inaccessible core features
- 😤 Regression from previous app version functionality

**Commonly reported bugs**

- Login screen loops back to login after brief flash to home screen
- Update notification persists even after updating
- App won't launch after update completion
- Loading screen hangs indefinitely with 'getting information' message
- App crashes when accessing Prospecting, Daily, or Customer Care sections
- More menu becomes inaccessible
- Password not recognized despite working on website
- Commission data fails to update at month end
- Autoship dates display inaccurately
- Customer information not loading or accessible
- Frequent freezing and performance issues

**Most requested features**

- Biometric/face recognition login to avoid daily re-authentication
- Session persistence to stay logged in
- Enlarged font sizes and simplified interface
- Quick-access tab for upcoming autoships on home screen
- Full month view of autoship dates instead of partial
- Simplified home screen with essential information only
- Ability to download reels and videos more easily
- In-depth training courses for app navigation
- Option to revert to previous Pulse app version
- Direct order date change capability without customer service calls

## Recent user reviews (10 of 68)

All indexed reviews: https://appshunter.io/ios/app/pulse-by-penny/id1580650307/reviews.md

### 1/5 — Doesn’t load

*2024-04-14*

This app just loads and loads but never lets me in. When I try to login on the website, it tells me I need to use the app. It has hurt my business by not being able to help customers with upcoming purchases.

**Developer response:** Hello, we apologize for any inconvenience caused and we value your feedback. For prompt assistance, please reach out to our customer support team at support@pulsepenny.com. We are committed to supporting you and improving your app experience.

### 1/5 — Update Needed Message Won’t Go Away

*2024-03-18*

I already updated my app but I still get a need update message and my app won’t launch anymore. The old Pulse was so much more user friendly. It’s much harder doing daily tasks and now the app doesn’t work at all. :(

**Developer response:** Hello, we're sorry for any inconvenience you may have encountered with our app, and we highly value your input. Please reach out to our customer support team at support@pulsepenny.com and they will be more than happy to assist you to fix this issue.

### 1/5 — Won’t open

*2024-02-06*

I have update Pulse 10 times and it still won’t open! This is very frustrating! I update it then when I click on open. It immediately switches to update need

**Developer response:** Hello, thank you for the feedback & we apologize for the inconvenience you're facing with the app. If you could kindly reach out to us via email at support@pulsepenny.com, our customer support team will be more than happy to assist you and work towards resolving this matter.

### 5/5 — I couldn’t live without this App!

*2023-10-16*

I am constantly away from my laptop but no big deal because I have Penny to keep me up to date with customer orders coming up so I can remind my customers to update their cart if needed! 
I count on this App to keep me organized in my busy world. Thank you Penny for the help!

**Developer response:** Hi KimDunn, we appreciate your fantastic 5-star review! Kudos to you as well.

### 1/5 — Has never worked

*2023-09-30*

Unable to do my business on my phone. Just takes me to get started page that goes back and says it’s looking for my information and never. Useless. Website won’t let me work without using the app. Has taken my business from mobile to home-based only

**Developer response:** Hello, we're sorry if our app has caused any inconvenience, and we appreciate your feedback. To get quick help with any issues, please contact our customer support team at support@pulsepenny.com. We're here to support you and ensure a better app experience

### 1/5 — Not a fan

*2023-09-05*

Not a fan of this app. Continues to log me out on daily basis. Not easy to find information that used to be easy to locate.
Just overall it’s not great. At all. Would prefer not to use it but seems to be only option.

**Developer response:** Hello,  we're sorry for any inconvenience you may have encountered with our app, and we highly value your input. Please reach out to our customer support team at support@pulsepenny.com and they will be more than happy to assist you to fix this issue.

### 1/5 — Never works well

*2023-09-01*

Slow to load. Always needs an update. Hard to find basic information. Wish we had our former system back and those that wanted could use Penny like they were doing. By choice not by force.

**Developer response:** Hello,  we apologize for any inconvenience caused by our app and appreciate your feedback. Please contact us via email at support@pulsepenny.com and our customer support will gladly assist you and help you solve this.

### 2/5 — Hard to see and navigate

*2023-07-31*

I find the font and size very hard to see! Also it takes so long to find the info I really need. Can this app, esp the first screen be simplified and enlarged? Can you put upcoming autoships as either a tab or on the first screen? So hard to find!!! Every time! Also, telling us to contact you as a response to our feedback is not helpful! Please listen to it and make changes! PLEASE PLEASE PLEASE enable face recognition or allow us to stay logged in; logging in every day is such a hassle!!

**Developer response:** Hi smith300. 
Thank you for the review and feedback. Please chat or email us at support@pulsepenny.com so we can help you out. Thanks!

### 1/5 — Recent update is messed up!

*2023-07-21*

I never had an issue with the performance of this app until yesterday when I clicked on the update button in the app.  When I try to log in, the app flashes between multiple pages and goes back to the log in screen.  I’ve deleted and reinstalled multiple times with same outcome.  I cannot get logged in at all.

**Developer response:** Hi, we apologize for any inconvenience caused by our app and appreciate your feedback. To assist you promptly with resolving the issue, please contact our customer support team at support@pulsepenny.com. We're here to support you and ensure a smoother app experience.

### 1/5 — Login Issues

*2023-07-17*

This app hasn’t let me login for the past 3 months. I enter my login info and it brings me to the Home Screen for a split second and then just pops me back to the login screen. Very annoying.

**Developer response:** Hello, thank you for the feedback & we apologize for the inconvenience you're facing with the app login. If you could kindly reach out to us via email at support@pulsepenny.com, our customer support team will be more than happy to assist you and work towards resolving this matter.

## Frequently asked questions about PULSE by Penny

### What does PULSE by Penny do?

PULSE by Penny is a platform designed to simplify and automate sales processes for consultants. It helps strengthen customer relationships, manage orders, and guide daily outreach to prospects and existing customers.

### What are the key features of PULSE by Penny?

Key features include a repeatable sales process, tools for organizing and automating customer orders, assistance with reaching out to and following up with prospects and customers, and daily guidance on who to engage with.

### Is PULSE by Penny free to use?

The application is free to use, but it does contain advertisements. There are no in-app purchases available.

### What is the primary use case for this app?

The primary use case is for direct sales consultants, specifically Rodan + Fields Consultants, to manage their customer base, streamline sales activities, and improve customer retention through organized communication and follow-up.

### Are there any geographical restrictions for using the app?

Yes, users cannot use PULSE by Penny to reach out to prospective Customers and Consultants in Japan. All other functionalities are available for use.

## Version history (last 5 releases)

### 15.2.10 — 2024-09-12

Bug fixes and speed improvements

### 15.2.9 — 2024-09-10

Bug fixes and speed improvements

### 15.2.6 — 2024-09-05

Bug fixes and speed improvements

### 15.2.2 — 2024-08-22

Bug fixes and speed improvements

### 15.1.83 — 2024-08-15

Bug fixes and speed improvements

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## More apps by Rodan & Fields, LLC

- [R+F Convention 2022](https://appshunter.io/ios/app/r-plus-f-convention-2022/id1644891047)

All apps by Rodan & Fields, LLC: https://appshunter.io/developer/461535240

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*