# PULSE by Penny — user reviews > 68 indexed App Store user reviews of PULSE by Penny by Rodan & Fields, LLC, rated 2.30/5 from 99 ratings. - Source: https://appshunter.io/ios/app/pulse-by-penny/id1580650307/reviews - App overview in markdown: https://appshunter.io/ios/app/pulse-by-penny/id1580650307.md - Rating breakdown: 5★ 26 · 4★ 1 · 3★ 2 · 2★ 17 · 1★ 53 ## What do users think of PULSE by Penny? Overall sentiment: negative **Pros** - 💼 Comprehensive business management in one platform - 📱 Mobile accessibility for on-the-go business operations - 💬 Effective messaging and customer communication features - 📊 Helpful organization and tracking of customer orders - 🎯 Useful activity tracking and follow-up reminders - ⚡ Performance improvements over previous versions - 🔗 Good integration of Pulse and Penny features **Cons** - 🐛 Frequent login failures and authentication issues - ⏳ Extremely slow app loading times (5+ minutes) - 🔄 Persistent update loop requiring constant reinstalls - 🧭 Confusing and unintuitive navigation - 📝 Small font size and poor readability - 🔐 Constant logout issues requiring daily re-authentication - ❌ App crashes and freezing on multiple pages - 📉 Inaccurate data and information display - 🚫 Missing or inaccessible core features - 😤 Regression from previous app version functionality **Commonly reported bugs** - Login screen loops back to login after brief flash to home screen - Update notification persists even after updating - App won't launch after update completion - Loading screen hangs indefinitely with 'getting information' message - App crashes when accessing Prospecting, Daily, or Customer Care sections - More menu becomes inaccessible - Password not recognized despite working on website - Commission data fails to update at month end - Autoship dates display inaccurately - Customer information not loading or accessible - Frequent freezing and performance issues **Most requested features** - Biometric/face recognition login to avoid daily re-authentication - Session persistence to stay logged in - Enlarged font sizes and simplified interface - Quick-access tab for upcoming autoships on home screen - Full month view of autoship dates instead of partial - Simplified home screen with essential information only - Ability to download reels and videos more easily - In-depth training courses for app navigation - Option to revert to previous Pulse app version - Direct order date change capability without customer service calls ## Newest reviews (10 of 68) ### 2/5 — Hard to see and navigate *2023-07-31* I find the font and size very hard to see! Also it takes so long to find the info I really need. Can this app, esp the first screen be simplified and enlarged? Can you put upcoming autoships as either a tab or on the first screen? So hard to find!!! Every time! Also, telling us to contact you as a response to our feedback is not helpful! Please listen to it and make changes! PLEASE PLEASE PLEASE enable face recognition or allow us to stay logged in; logging in every day is such a hassle!! **Developer response:** Hi smith300. Thank you for the review and feedback. Please chat or email us at support@pulsepenny.com so we can help you out. Thanks! ### 2/5 — Bring back the old app *2023-06-04* I prefer the former app. I have to log into this app every time I want to use it. Also, it was much easier to download the reels and videos than it is now. **Developer response:** Hi, thank you for the feedback, if you are experiencing an issue with the app please contact us via email at support@pulsepenny.com and our customer support will assist you with any issues or inquiries about the PULSE by Penny app. ### 1/5 — Not happy *2023-05-29* App rarely fully loads. Stalls out saying gagging info/data for me. Hate it **Developer response:** Hi, Thank you for your review, I am sorry you are experiencing an issue with the app. Please contact our customer support team via email at support@pulsepenny.com, we would happily assist you and provide you with the applicable troubleshooting steps to get the app working for you! ### 1/5 — Rarely opens *2023-05-06* I have to constantly delete and reload this app as it won’t actually display my monthly stats. Not very helpful in running my business. **Developer response:** Hi, thank you for your feedback, I am sorry you are having some issues while using the app, please contact us via email at support@pulsepenny.com and our amazing customer support team will look into this for you! ### 1/5 — Please improve *2023-04-27* This app is awful and barely works. So disappointing and makes it cumbersome to manage my business. **Developer response:** Hi there, I am very sorry you find the app disappointing, we would like to help you get the app working if you are having issues with it, please contact our customer support team at support@pennyapp.com and they will gladly assist you! We look forward to hearing from you! ### 1/5 — Sadface *2023-04-12* I have never had such inconsistent service with an app on my phone! Things seemed better before the previous update and now it seems impossible to conduct business through Pulse on my phone!! Please help! **Developer response:** Hey, we apologize for the trouble you are having with the app. Would you please contact us at support@pennyapp.com, or provide your email address so a member of our support team can reach out to you? We are happy to help you get the app back up and running again. ### 3/5 — Confused *2023-04-12* The app is very helpful but constantly freezes or asks for my ID and then says it’s not correct . Gets very frustrating when I am working with a customer or consultant . **Developer response:** Hi there; I am very sorry you are experiencing an issue with the app. Could you please contact us via email at support@pulsepenny.com? Or share your email address for someone from our customer support team get in contact with you? We want to help you get the app working again. ### 1/5 — App never works *2022-12-20, version 14.2.2* It’s sad that I can’t log onto Pulse from my phone except from this app, which never works. How can I access my customer info if the app will not load? I’ve trouble shot every way I know and still nothing. Please do better RF! **Developer response:** Hi horseloverkell, Thank you for reviewing the app. We would love to troubleshoot with you to ensure you can use the app on your phone. Can you lease reach to us at support@pulsepenny.com and we will be happy to assist. ### 4/5 — Great, for the most part *2022-10-19, version 14.1.5* There are categories I didn’t know I’d love but are incredibly helpful. One improvement I’d love to see is to let me see all autoship orders through the whole month. Right now Pulse will release only through a certain date and update closer to other autoship dates. For planning purposes, I would like to see everyone shipping in the month the whole month. **Developer response:** Hello Buster 1982 Q, We appreciate your time reviewing the app and love to hear how helpful it is to you. Have you checked out the PC Autoship Report in the Reporting section? This will show you all upcoming PC Autoships for the month. Feel free to reach out to our customer support via live chat which can also point you in the right direction and share help& learning articles with you. ### 1/5 — Slow and different options do not work *2022-08-20, version 13.12.44* Can’t do business on my phone because, most of the time, I cannot access Prospecting, Daily, or Customer Care. Today I cannot even access the More menu. This is a very disappointing app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t load *2024-04-14* This app just loads and loads but never lets me in. When I try to login on the website, it tells me I need to use the app. It has hurt my business by not being able to help customers with upcoming purchases. **Developer response:** Hello, we apologize for any inconvenience caused and we value your feedback. For prompt assistance, please reach out to our customer support team at support@pulsepenny.com. We are committed to supporting you and improving your app experience. ### 1/5 — Update Needed Message Won’t Go Away *2024-03-18* I already updated my app but I still get a need update message and my app won’t launch anymore. The old Pulse was so much more user friendly. It’s much harder doing daily tasks and now the app doesn’t work at all. :( **Developer response:** Hello, we're sorry for any inconvenience you may have encountered with our app, and we highly value your input. Please reach out to our customer support team at support@pulsepenny.com and they will be more than happy to assist you to fix this issue. ### 1/5 — Won’t open *2024-02-06* I have update Pulse 10 times and it still won’t open! This is very frustrating! I update it then when I click on open. It immediately switches to update need **Developer response:** Hello, thank you for the feedback & we apologize for the inconvenience you're facing with the app. If you could kindly reach out to us via email at support@pulsepenny.com, our customer support team will be more than happy to assist you and work towards resolving this matter. ### 1/5 — Has never worked *2023-09-30* Unable to do my business on my phone. Just takes me to get started page that goes back and says it’s looking for my information and never. Useless. Website won’t let me work without using the app. Has taken my business from mobile to home-based only **Developer response:** Hello, we're sorry if our app has caused any inconvenience, and we appreciate your feedback. To get quick help with any issues, please contact our customer support team at support@pulsepenny.com. We're here to support you and ensure a better app experience ### 1/5 — Not a fan *2023-09-05* Not a fan of this app. Continues to log me out on daily basis. Not easy to find information that used to be easy to locate. Just overall it’s not great. At all. Would prefer not to use it but seems to be only option. **Developer response:** Hello, we're sorry for any inconvenience you may have encountered with our app, and we highly value your input. Please reach out to our customer support team at support@pulsepenny.com and they will be more than happy to assist you to fix this issue. ### 1/5 — Never works well *2023-09-01* Slow to load. Always needs an update. Hard to find basic information. Wish we had our former system back and those that wanted could use Penny like they were doing. By choice not by force. **Developer response:** Hello, we apologize for any inconvenience caused by our app and appreciate your feedback. Please contact us via email at support@pulsepenny.com and our customer support will gladly assist you and help you solve this. ### 1/5 — Recent update is messed up! *2023-07-21* I never had an issue with the performance of this app until yesterday when I clicked on the update button in the app. When I try to log in, the app flashes between multiple pages and goes back to the log in screen. I’ve deleted and reinstalled multiple times with same outcome. I cannot get logged in at all. **Developer response:** Hi, we apologize for any inconvenience caused by our app and appreciate your feedback. To assist you promptly with resolving the issue, please contact our customer support team at support@pulsepenny.com. We're here to support you and ensure a smoother app experience. ### 1/5 — Login Issues *2023-07-17* This app hasn’t let me login for the past 3 months. I enter my login info and it brings me to the Home Screen for a split second and then just pops me back to the login screen. Very annoying. **Developer response:** Hello, thank you for the feedback & we apologize for the inconvenience you're facing with the app login. If you could kindly reach out to us via email at support@pulsepenny.com, our customer support team will be more than happy to assist you and work towards resolving this matter. ### 1/5 — Takes forever to log in if you can even get in *2023-06-03* I don’t understand why I have so many issue with this app. I have the newest Apple phone and every time I try to log into the app it wants me to update but then won’t log in. Just sits on a page that says loading. It’s very frustrating that I lay $25 a month and can’t even log in to work my business. **Developer response:** Hello, thank you for your feedback, I am truly sorry to hear you are experiencing a logging issue with the app, please contact us via email at support@pulsepenny.com and our customer support will gladly assist you and help you solve this. ### 1/5 — Don’t waste space on your phone *2023-06-01* Absolutely does not work, would give negative stars if I could. I have not been able to log in 3 months running and have reported it. Never recognizes the password even though I have changed it for all three months. I just end up using safari to the actual site, and guess what, the password works there. Even when I could get in before that it is not user friendly. Yes, I have reported it. No, nothing resulted from multiple surveys saying the same. Just use the internet, save space on your phone. **Developer response:** Hi, thank you for the feedback, I am sorry to hear you are not able to work into your account. Please contact us via email at support@pulsepenny.com and our customer support will happily assist you with the applicable troubleshooting in order to fix the issue you are experiencing. ## Most praised reviews (10 highest-rated) ### 5/5 — I couldn’t live without this App! *2023-10-16* I am constantly away from my laptop but no big deal because I have Penny to keep me up to date with customer orders coming up so I can remind my customers to update their cart if needed! I count on this App to keep me organized in my busy world. Thank you Penny for the help! **Developer response:** Hi KimDunn, we appreciate your fantastic 5-star review! Kudos to you as well. ### 5/5 — Messages *2022-09-16, version 13.12.61* I love using Pulse By Penny! It makes sending messages & staying on top of my business so much easier! **Developer response:** Hi Clemtrace, We appreciate you taking the time to review PULSE by Penny and are thrilled to hear you love it! ### 5/5 — Excellent! *2022-09-14, version 13.12.57* I love this app! It is so helpful, accurate and an excellent tool to maintain up to date our daily routine of work. Highly recommended! **Developer response:** Hello petitebebe, Thanks for the amazing review and recommendation. ### 5/5 — Everything In One App *2022-09-13, version 13.12.57* So simple to use and see everything I need about my business in one place! **Developer response:** Hi Amy Lynn, Thank you for the 5 star review. We are happy to hear that you find the app easy to use and it helps with your business. ### 5/5 — Helping my day to day *2022-09-02, version 13.12.52* Greatly improved performance over the previous version. Beginning to live this app, working it into my business more and more. Give it a try! **Developer response:** Hi bensellsatx, We appreciate you taking the time to review PULSE by Penny and are thrilled to hear you are loving the app. ### 5/5 — Penny-is-wise *2022-09-01, version 13.12.52* Such a great app for driving my business **Developer response:** Hello Strvr, Thank you for the 5 star review! ### 5/5 — Easy to use *2022-08-31, version 13.12.52* This is such a new and improved version of the app, it runs much smoother. **Developer response:** Hello Athenagold1, Thank you for taking the time to review the app. We continuously make updates to the app and love to hear your feedback. ### 5/5 — Can’t imagine doing business without it! *2022-08-25, version 13.12.52* The app helps understanding what's happening in the business and knowing where the focus is needed. Which customers or prospects to reach out to, where the team needs support. **Developer response:** Hi RoxTalks, Thank you for your amazing review! We love hearing how PULSE by Penny helps you stay on top of your business. ### 5/5 — Improvements 👏🏽 *2022-08-25, version 13.12.51* Performance has dramatically improved! Pulse by Penny helps me keep up with the business far better than my basic notebook strategy ever could. I can stay in touch with customers without any slipping through the cracks and the latest improvements have made all the difference! ### 5/5 — Pulse by Penny *2022-08-24, version 13.12.51* PULSE by Penny is a simple and intuitive platform, providing a repeatable sales process that strengthens your Rodan Fields Consultants' customer relationships and helps create new ones. PULSE by Penny will organize and automate your customer orders, help you reach out and follow up with prospects,… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*