# Pulse Card — user reviews > 118 indexed App Store user reviews of Pulse Card by NewDay Ltd, rated 4.60/5 from 38 ratings. - Source: https://appshunter.io/ios/app/pulse-card/id1566896920/reviews - App overview in markdown: https://appshunter.io/ios/app/pulse-card/id1566896920.md - Rating breakdown: 5★ 27 · 4★ 8 · 3★ 1 · 2★ 1 · 1★ 1 ## What do users think of Pulse Card? Overall sentiment: negative **Pros** - 👍 Easy to use and navigate - 💳 Simple payment process - 🔒 Good security features - 📱 Clear app interface - 💰 Competitive cashback rates - ⏱️ Quick transaction processing - 🎯 Helpful customer service staff - 📊 Good for tracking spending **Cons** - 🐛 App crashes and login failures - 💸 High late payment fees (£12 for small missed payments) - ⚠️ Excessive interest rates - 🔐 Overly complex security steps - 📵 App stops working after updates - 💔 Poor payment reminders (only after overdue) - 🚫 Removed pay-by-card feature from app - 😤 Difficult payment process workarounds - 📞 Poor customer support accessibility - ❌ Account closure without warning - 🔄 Unreliable payment system - ⚡ App performance issues and glitches - 🎯 Removed monthly spending tracker feature **Commonly reported bugs** - Cannot login after app updates - Failed passcode challenge errors - App won't open on iOS 18.4 - JSON error preventing login - App freezes during payment attempts - Payment system unreliable and slow - Payments not reflected in balance - App logs out unexpectedly - Touch ID not working after updates - Verified by Visa errors in app - App loops during payment process - Direct debit setup failures - Face recognition login issues **Most requested features** - Restore monthly spending tracker view - Bring back direct pay-by-card option in app - Pre-warning notifications for system downtime - Email payment reminders before due date - Cashback store directory in app - Better payment method options - Improved login process and security balance - Account number visibility for account management ## Newest reviews (13 of 118) ### 2/5 — Latest update zapped my login information *2026-06-28, version 2026.25.1* All other apps keep the phone date this latest one zapped my login details not impressed ### 4/5 — Great app - with a pesky bug *2026-01-07* Overall like the app, it works generally. But there is a bug. If you access the app via the phone mirroring it disables Face ID but you can’t re-enable on the phone! The only way is to remove the app and reinstall and you get the option again. **Developer response:** Thank you for taking the time to leave this review. We're glad that you do like the app. We'll be sure to pass your feedback regarding the bug you've highlighted to our team - Steve ### 2/5 — Details not recognised *2025-10-25, version 2025.42.1* I couldn’t use it and therefore my card. My user name was not recognised and I wasn’t able to change it! ### 1/5 — Update *2025-05-12, version 2025.16.1* Update non responsive ### 1/5 — Not recommended *2025-04-25, version 2025.15.1* I have set direct debit before I go to Thailand as I used a balance transfer free interest rate for 6 months and I don’t know how is not working and I miss 1 or 2 days payment as son as I noticed I made a payment straightaway but they have cancelled my promotion and charged me a high interest rate ### 1/5 — You charge too much *2025-04-16, version 2025.15.1* You are make a fortune for nothing ### 4/5 — *Updated* *2025-04-15* The problem with logging in was fixed with a new update within a day or two. ### 1/5 — Broken since last update *2025-04-02, version 2025.13.3* Since yesterday’s update, the app won’t let me log in, so I have to use the website. Hopefully this will get fixed soon? ### 1/5 — Pay by Card Gone *2025-04-01, version 2025.13.3* Shockingly bad!! The only credit card I know of that has a “work around” to pay balances (quickly) by card. ### 2/5 — iOS 18.4 App stop working *2025-03-31, version 2025.13.3* App not opening with IOS 18.4 ### 1/5 — Log in *2025-03-31, version 2025.13.3* Can’t login into the app ### 1/5 — Making a payment *2025-03-10, version 2025.10.1* When making a payment to your card it is very difficult when your bank is not a the list of banks, finding the pay by debit card is very awkward. ### 1/5 — Can’t get on the app *2025-03-07, version 2025.9.1* Failed to get passcode challenge keeps coming up, doesn’t give me chance to put any letters or numbers in. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unsafe *2026-07-12, version 2026.27.1* Totally unsafe card, it gets randomly block and then operators can't unblock it because the system is down. ### 1/5 — What a palaver! *2026-07-07, version 2026.27.1* Logged out for no reason. What a headache trying to log back in. This app would give an Aspirin a migraine ### 1/5 — App keeps logging me out *2026-06-25, version 2026.25.1* App keeps logging me out ### 1/5 — Jacqui Cole *2025-10-29, version 2025.42.1* This app is now not working since the last update!! I cannot access my account at all so will have to remove it from my Amazon account! ### 1/5 — Security issues *2025-10-02, version 2025.38.1* Very unsafe site, one needs to go through all 4 security steps before can use it (username, email, password, otp). All other financial institutions require max 3 steps, what indicates that Pulse is extremly unsafe. ### 1/5 — reminders *2025-07-01, version 2025.25.1* you don’t send an email reminding of the payment date but then send one when it’s overdue. A lot of payments wouldn’t go overdue if you sent an email beforehand. Bad customer service. ### 1/5 — Terrible *2025-06-30, version 2025.25.1* Disappointment ### 1/5 — Charge £12.00 for going £5 over credit limit *2025-06-27, version 2025.25.1* Closing this account with immediate effect done recommended them ### 1/5 — Frustrating *2025-05-23, version 2025.20.1* Trying to access my account and I’m told to update the app but when I try it’s constantly on pause and won’t update. ### 1/5 — Late payment *2025-05-17, version 2025.18.2* One day late for the first time ever and was charged £12 late fee. ## Most praised reviews (10 highest-rated) ### 5/5 — The best credit card *2026-07-29, version 2026.29.3* They works excellent and increased the credit limit when I asked for ### 5/5 — Easy access *2026-01-22, version 2026.3.1* So much easier to have the app where I can look at my account. Simple to use. ### 5/5 — Excellent *2025-06-27, version 2025.25.1* Had card for long time. Never had any problems. ### 5/5 — Ease of use *2025-05-23, version 2025.20.1* Love the app helps me keep track and get my pin when I forget it ### 5/5 — Pay *2025-04-24, version 2025.15.1* Excellent system ### 5/5 — So easy *2025-04-13, version 2025.14.3* It’s clear and easy to to use no hassle no complications ### 5/5 — Excellent *2025-03-22, version 2025.11.1* Great tool for on line shopping ### 5/5 — Very helpful *2025-02-21, version 2025.07.1* Easy communication - thank you! ### 5/5 — My fav credit card *2024-12-12, version 2024.49.2* I’ve had this card for years and it’s my best card hands down ### 5/5 — My card *2024-12-10, version 2024.49.2* I find my pulse card good value easy to use I many my card totally through the app which is easy to navigate. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*