# Pulse for Booking.com Partners — user reviews > 2,239 indexed App Store user reviews of Pulse for Booking.com Partners by Booking.com, rated 4.60/5 from 14,161 ratings. - Source: https://appshunter.io/ios/app/pulse-for-bookingcom-partners/id992795726/reviews - App overview in markdown: https://appshunter.io/ios/app/pulse-for-bookingcom-partners/id992795726.md - Rating breakdown: 5★ 11,646 · 4★ 983 · 3★ 489 · 2★ 241 · 1★ 802 ## What do users think of Pulse for Booking.com Partners? Overall sentiment: negative **Pros** - 🚀 Easy to manage bookings - 📱 Convenient mobile access - 💬 Helpful for communicating with guests - 📅 Useful calendar features **Cons** - 🐛 Notifications disappearing - 🔒 Excessive authentication required - 🕰️ Outdated or delayed information - 🤔 Confusing or unintuitive interface **Commonly reported bugs** - Frequent app crashes or freezes - Booking and calendar sync issues - Unreliable or missing notifications - Inconsistent performance across devices **Most requested features** - Improved notification system - Better calendar and availability management - Easier guest communication and messaging - More customization and control options ## Newest reviews (17 of 2,239) ### 3/5 — Pulse *2026-08-31, version 36.4* When it works great , but occasionally it does not connect or load which is annoying when you need it , it should have a regular upgrade each year to fix bugs and issues ### 2/5 — ボタンがとにかく反応しない *2026-08-29* 特にメッセージや、カスタマーズセンターとのやり取りの画面で設置されているボタンが殆ど反応しない。例えば返信不要のボタンは、押して、一度押したことになったような表示(青→グレー)になっても、その画面を閉じると押していないことに戻ってしまい、何度繰り返しても同じ状況。再度未読が消えないで困ります。 また、ゲストの違反行為の報告ボタンについては、押すこともできなくて、迷惑行為を行うゲストの報告が全くできない。 ### 3/5 — Lots of Bugs *2026-08-27, version 36.4* It’s ok but not as good as competitors like airbnb app. They change things often but don’t seem to check properly and get rid of bugs even though you send feedback. Nearly impossible to get a human to help. ### 3/5 — Push notifications bug *2026-08-25, version 36.4* I have been using the app for 5 years. This bug was never fixed: after you get the push notification it takes 3 seconds and it disappears the the Notification Center like it never was there, so if you didn’t have your phone near you, you had to check manually the app to see any new message or reservation that you get…. Or not. 🤯 ### 2/5 — So user unfriendly *2026-08-20, version 36.3* Hate using it ### 3/5 — Could be better *2026-08-16, version 36.2* Generally pretty good and straight forward however - Often pings and then won’t load, then will load but nothing to see, the app itself doesn’t allow certain things as if you’re on the desktop computer which is also annoying . ### 3/5 — Painful to use *2026-08-11, version 36.2* Painful to use as each time you access there are security protocols to go through. More sophisticated technologies are able to manage the security much more fluently and save the continued delays to compile responses when the issue is quite simple ### 2/5 — Deixa a desejar *2026-07-31* Não consigo acessar as mensagens para responder da erro ### 3/5 — Плохо стал работать *2026-07-31* Перестали приходить бронирования , нет уведомлений ### 3/5 — 소리만 나고 알림없어짐 *2026-07-25* 아이폰 유져입니다. 소리만 땡하고 나고 메세지 창은 바로 없어집니다. 알림을 아무리 바꿔도 계속 없어집니다. 왜그럴까요? ### 2/5 — Deixa a desejar *2026-07-22* App fraco, sempre com bug, uma gigante do setor com um sistema falho desse. Estou há 3 dias tentando acessar o calendário pra ver as reservas e dá erro, já desinstalei e instalei novamente è nada… ### 2/5 — Buggy *2026-07-21, version 35.8* Consistent issues with the booking tab not showing bookings. This has been ongoing intermittently for over a year. Also the filter options on the Home Screen do not persist/save so you have to re-filter every time you open the app Basic stuff surely ### 2/5 — Limitado *2026-07-21* Aplicativo extremamente limitado. Poderiam investir muito mais para os anfitriões e donos de pousada afinal é daqui que vem o lucro ### 2/5 — Full of glitches *2026-07-15, version 35.8* I’ve used the app for years and it’s not change at all. Messages disappear, I don’t get notifications most of the time, randomly logs out. It’s better to use the website version, although not always possible. ### 1/5 — Atendimento *2026-07-14* Atendimento demorado, sistema que se desestabiliza frequentemente, e um péssimo sistema de avaliação. ### 1/5 — Terrible customer service *2026-07-13, version 35.7* The customer service is absolutely horrible for hosts, if you try to write them an email through the app they literally never respond, so if you have any issues or concerns or questions you have nowhere to go, the customer service is absolutely atrocious considering the amount of commission they charge. I would seriously suggest other alternative platforms if it all possible. ### 1/5 — バグだらけ *2026-07-12, version 35.7* ブッキング自身の都合の良いように作っていてまともに使えない。 ## Most critical reviews (10 lowest-rated) ### 1/5 — Very poor service *2026-08-25, version 36.4* i create accound but otp not sent and also i cant connect costumer service ### 1/5 — Hard to use and impossible to get help *2026-08-23, version 36.3* The fees are ridiculously high and they have terrible customer service. There is no way to rate bad guests, good luck getting help when you have an issue. Many emails to their customer service with no response. I have asked them to close my listing for nearly a month now. That seems to also be impossible. ### 1/5 — Horrible *2026-08-22, version 36.3* Entra tantas otras cosas , soy el único inconforme , con que una persona que nunca se hospeda en la propiedad pueda dejar comentarios ? Eso es particularmente absurdo e irresponsable ### 1/5 — Worse service and very outdated system *2026-08-20, version 36.3* This is the worst service I’ve ever experienced. The customer support isn’t helpful and they always try to transfer the issue to department and it never gets solved. I’ve had multiple bad experiences where I had to wait the whole day from 7 am until the evening, just for a bank transfer detail issue. They kept me on hold everytime and disconnected the call saying just give me a “minute” - this is the same phrase every single one of their customer support use. They disconnect and never call you back. We have to call them again (there’s a wait time for that), and explain the same issue from the beginning to another customer assistant, which is extremely tiring and frustrating. Also I had another issue with logging in to my account after registering a new property, I called multiple times and the customer support said they couldn’t find my account, even after providing all the details and hung up on me in the middle of the call. I had to call again and explain everything from the beginning with all my details again and this time the other customer support assistant said to just wait 5 mins and that they will check the issue and hung the call up. Booking.com management should strictly check what’s going their customer service department as it’s extremely frustrating. ### 1/5 — Ужасная техподдержка! *2026-08-16* Мало того, что очень не удобный интерфейс приложения в отличие от других, так еще и техподдержка нулевая, кроме фраз: «мы сожалеем, что вы оказались в данной ситуации, но не можем помочь» - никаких реальных действий. Ситуация - утерян доступ к номеру телефона привязанному к аккаунту, в итоге, принимать заявки и деньги от гостей могу, а внести реквизиты для получения денег на свою карту не могу. Получается деньги так и висят на букинге, забрать их нельзя, в современном мире подтвердить свою личность, кроме как смс на номер телефона НЕВОЗМОЖНО! Хотя при регистрации была указана еще и почта. ### 1/5 — Sucks! *2026-08-05, version 36.1* With all the $$ this company has you would expect that they could make a semi-decent app. The ACH button on the payment tab doesn’t open so I have to go to a desktop to pay a commission invoice?? There seem to always be issues with it. I update the app, try to log in and it tells me I have to update, go to Apps again and it already shows updated! Argh - may just stop using BDC for our listings. So annoying. ### 1/5 — App com falha par *2026-08-05* Não estou conseguindo cadastrar os dados do meu banco para recebimento das diárias dos hóspedes. ### 1/5 — カレンダーが勝手にオープンし、ダブルブッキングとなる *2026-08-02* OTA他社のカレンダーと同期しています。しかし、同期のタイミングでクローズしている日程が勝手にオープンしてしまう。 システム上の問題であるとBooking.comは言うが、責任はホスト(宿側)で、「カレンダー管理不足」と主張する。 繁忙期に2回もこの勝手にカレンダーのオープンを発見し、ダブルブッキングとなりました。 ゲストのリロケーション代は、宿持ちだそうです。 さらに、「同期システムは無料の物を使っているからその様になるため、有料のを紹介する」とまで言われた。かなりの手数料を払っているにも関わらず、責任は持たないBooking 社のブラックな態度許せないです。 ### 1/5 — 酷いアプリ。会社と杜撰。 *2026-07-31* 民泊のオーナーを複数経営しているが、booking.comだけは利用しない方がいいです。 まずbooking.com経由で予約した場合は、同時に保険が適用されると思ってるホスト多いと思いますが、小さい字で但し該当国以外は適用外のような内容で書かれてます。日本は適用外です。Airbnbは保険適用です。 実際に損害が発生した際も知らんぷりの対応で本当にひどかったです。そのくせ只の仲介が手数料や銀行振込手数料？？は一丁前に取りますので、ここでの掲載はやめた方がいい。 また、このpulseってアプリが劣悪そのもの。不具合多すぎだし、改善する気も見られない。 メッセージは相手方が見ると文字化けするし、未読のマークがずっと消えなかったり、自動送信の写真添付ができなかったりと本当に不便。これだけ大きい会社がこの程度のシステムしか作れないのはあり得ない。母数の多いゲスト側には手厚いが、ホストは母数が少ないのでぞんざいに扱われます。それが如実に現れている。 会社として信用0なので、オーナーは気をつけた方がいいです。 ### 1/5 — Péssimo *2026-07-23* Pior sistema de app que já usei. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-08-24, version 36.3* Bravo ### 5/5 — Easy to manage the Reservations *2026-08-20, version 36.3* Easy to manage reservations and keep everything organised. The Pulse app makes handling bookings simple, convenient, and efficient. ### 5/5 — Keep it simple!! *2026-08-17, version 36.2* Pulse has made my Booking.com experience a lot simpler. With so many moving parts I appreciate the support I get from Pulse. ### 5/5 — User friendly *2026-06-15, version 35.4* Great app to manage bookings. ### 5/5 — ปฎิทินวันเปิดให้จอง *2026-06-06, version 35.2* ไม่อัฟเดต ### 5/5 — ไม่สามารถกดได้ เข้าไปปรับเปลี่ยนราคาไม่ได้ *2026-05-24, version 35.0* ตอนนี้เราอัพ ios เป็นล่าสุด 26.5 เราไม่สามารถเข้าไปทำรายการในช่อง จำนวนห้องเปิดจอง ### 5/5 — Help *2026-05-13, version 34.9* Hello, I would like to report an issue regarding the filters in the Pulse Booking app. Every time I open the application, all filters are automatically reset, and the app starts showing all information again, including data that is not relevant for daily work and sometimes even makes it harder to quickly notice new bookings or cancellations. It would be very helpful if the selected filters could remain saved permanently or at least until manually changed by the user. This would significantly improve navigation speed and make daily management much more convenient. Thank you very much for your attention and support. ### 5/5 — Aplicativo Excelente *2026-04-28* Sempre perfeito em sua operacionalidade com atualizações diárias. Parabéns a Equipe Booking. ### 5/5 — การใช้งาน *2026-04-24, version 34.6* ใช้งานง่ายสะดวกมากครับ ### 5/5 — สะดวก *2026-04-16, version 34.5* ดี --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*