# PUMA \| Clothes & Sneakers App — user reviews > 767 indexed App Store user reviews of PUMA | Clothes & Sneakers App by PUMA SE, rated 4.90/5 from 109,759 ratings. - Source: https://appshunter.io/ios/app/puma-clothes-and-sneakers-app/id1563024677/reviews - App overview in markdown: https://appshunter.io/ios/app/puma-clothes-and-sneakers-app/id1563024677.md - Rating breakdown: 5★ 103,333 · 4★ 5,237 · 3★ 616 · 2★ 134 · 1★ 439 ## What do users think of PUMA | Clothes & Sneakers App? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Smooth and fast - 💯 Great quality products - 💰 Affordable prices - 🕰️ Convenient shopping experience - 🛒 Seamless checkout process - 🎨 Wide range of products and styles - 🔍 Intuitive navigation and search - 🔖 Helpful features like virtual try-on - 🚚 Reliable and timely delivery **Cons** - 🐛 App crashes and glitches - 🔍 Limited product selection in the app - 💳 Issues with payment processing - 🔍 Difficulty finding desired items - 🔁 Inconsistent user experience between app and website - 🔍 Lack of advanced filtering and sorting options - 🔍 Unclear return and exchange policies **Commonly reported bugs** - App crashes during checkout - Inventory issues and out-of-stock items - Notification settings not working as expected - Inconsistent behavior when navigating the app - Inability to access order history and past purchases **Most requested features** - Add more payment options - Improve search and filtering capabilities - Implement a wishlist or saved items feature - Provide more detailed size and fit information - Enhance the virtual try-on experience - Offer a loyalty program or rewards system - Improve communication on order status and delivery ## Newest reviews (16 of 767) ### 5/5 — Great app *2026-08-10, version 3.1.1* Great app very helpful with pricing and clearance items ### 5/5 — Great *2026-08-08, version 3.1.1* Love the app, easy to use and access to large selection of puma merch and shoes. ### 5/5 — Puma *2026-08-08, version 3.1.1* Puma always present ### 5/5 — Moderna *2026-08-07, version 3.1.1* La app tiene esos pequeños detalles aue hacen la diferencia. Las animaciones son geniales se ve que trabajaron muy bien la pagina para la gente joven me gusta puma por sus colores . Porque el mundo ya los esta perdiendo. Y puma no los deja morir ### 5/5 — Jersey fan certified *2026-08-06, version 3.1.1* I like collecting jerseys and puma has spent at other collectors need in their collection like Borussia Dortmund and Manchester city. Ronaldo fans need the Portugal jersey with Ronaldo’s name in it, it is often sold out. Thanks for reading my review.bye. ### 5/5 — Great App *2026-08-04, version 3.1.1* Loving this app, always my go to when I am shopping for new kicks. ### 5/5 — “All my life “ *2026-08-02, version 3.1.1* I’ve been wearing puma all my life It’s always been 🔥 ### 5/5 — Tax free school week *2026-08-01, version 3.1.1* Hi I love puma I bought 2 pairs of sneakers for school . Why I’m I being charged tax ? On tax exempt week ? ### 5/5 — Great sales *2026-07-28, version 3.1.1* Love the sales and the merchandise is great! ### 3/5 — Promo code not allowed to use after signup *2026-07-27, version 3.1.1* Did not allow me to use 20% after I signed up and entered email. Will not be back. ### 5/5 — perfect *2026-07-26, version 3.1.1* I dig it the most ### 5/5 — Yasir ilyas *2026-07-26, version 3.1.1* I just saw this Air for the first time, but it’s very easy and use a friendly app ### 5/5 — Puma Training Shoes *2026-07-25, version 3.1.1* Puma makes the best shoes for my feet. They fit better on me than any brand. They are comfortable, durable, and look great! ### 5/5 — happy *2026-07-22, version 3.1.1* Nicely designed website Easily navigable oh yeah & your products & their prices are not too bad either ### 5/5 — Aesthetic *2026-07-19, version 3.1.1* I have always loved Puma! I think Puma can give that athletic appeal without being an athlete. Puma captures the spirit of athleticism world wide and brings it right into your wardrobe, I love Puma! ### 2/5 — It could offer so much more *2026-07-19, version 3.1.1* Ok so this app is exactly like the online store. I downloaded it for the notifications I thought it was going to provide - like if something was back in stock (they never have my size so I always have to act fast). Or Be notified of things in my wishlist. You can’t put things in your wishlist, if it’s not in stock. There is more but the bottom line is unless I’m missing something, the app doesn’t offer anything more than the website. If anything it’s worse. ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer service is terrible *2026-08-19, version 3.1.1* I made 5 orders where at least 3 arrived wrong, the sizes seem to be checked and send you what they want in one of the packages I received only a pair of shoes with the box in pieces and with a pair missing, I tried to communicate and no one gave me an answer 100 dollars in the trash in a single pair I will never buy in puma again. ### 1/5 — Cant do anything no contact info *2026-08-11, version 3.1.1* No tracking useless no where to contact puma . Purchased item cant track it ridiculous.. ### 1/5 — Bugs of app *2026-08-04, version 3.1.1* The app is not working stable It need to be fixed ### 1/5 — Easy app *2026-08-02, version 3.1.1* Yes app is easy to use it. But anyone made a return the item? I did. There is no news for the refund. No emails they that got the items back. Called more than few. I disputed at last after 16 days. I am never gonna buy from the app again. ### 1/5 — Absolutely terrible company *2026-06-16, version 3.1.1* Terrible UX on the app Terrible release schedule of new colors- I’ve wanted multiple colors and versions of the puma deviate nitro elite but the color I want is “not released” for US Once I reach out to customer service they say it’s not available in US, I check again 2 days later and the color I want is actually released in US but now it’s sold out Signing in to my account is also not working, my password works on the app but not to the website? Yes I double checked my login So many other things to say about Puma - terrible company ### 1/5 — Change of address *2026-05-23, version 3.0.3* As simple as changing a shipping address right after buying and notice that you can’t The customer service is terrible the page is very slow first and last time buying here ### 1/5 — Bad service *2026-05-02* My order was not delivered because they could not do their job and place my address well, the shipment was returned after taking 1 week to arrive at New York, and now I will have to wait longer for my return to be processed, I wanted to try their products and ended up disappointed without first trying them, all because their cheap shipping processes are terrible, and the only thing support told me was that it will be returned and there is nothing else they can do and closed the chat, I said thank you very much for nothing then. ### 1/5 — Abandoned US market *2026-04-01, version 3.0.2* Prices have nearly doubled and their shoes are nearly non existent in shoe stores. ### 1/5 — Bad experience *2026-02-17, version 2.7.0* Trying to checkout my order from last 10-12 days and unable to verify the payment. And the CSR is just repeating a same thing that try again after 24-48 hours. Worst experience with puma. ### 1/5 — Order tracking doesn’t work *2026-02-09, version 2.6.6* When informed an order is on the way, the link to the tracking section of the app consistently gives an error message, rendering the app pointless. The loading time of the app takes too long but that would be overlooked if the tracking was efficient. ## Most praised reviews (10 highest-rated) ### 5/5 — Self *2026-08-30, version 3.1.1* No nonsense, easy to navigate and crystal clear!! ### 5/5 — Underrated *2026-08-28, version 3.1.1* Amazing and very underrated shoes! ### 5/5 — Love this shop *2026-08-28, version 3.1.1* Absolutely fantastic ### 5/5 — I love puma *2026-08-26, version 3.1.1* It is personally the best sportswear brand ### 5/5 — I can’t fine the new lamelo ball shoes *2026-08-24, version 3.1.1* I can’t fine the new lamelo ball shoes but still a 5 star ### 5/5 — Good *2026-08-15, version 3.1.1* Confy ### 5/5 — Love it *2026-08-15, version 3.1.1* Very easy and colorful best app so far tbh for shopping Puma ❤️ ### 5/5 — App *2026-08-14, version 3.1.1* Easy to order and always stocked with your size ### 5/5 — Shoes *2026-08-12, version 3.1.1* Always have great selections ### 5/5 — Shoes *2026-08-11, version 3.1.1* Love Puma, shoes are comfy and some beautiful styles. Easy to shop and find what you need. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*