# Puma FastPay — user reviews > 100 indexed App Store user reviews of Puma FastPay by Alias Payments, Inc, rated 4.90/5 from 19,862 ratings. - Source: https://appshunter.io/ios/app/puma-fastpay/id1121056844/reviews - App overview in markdown: https://appshunter.io/ios/app/puma-fastpay/id1121056844.md - Rating breakdown: 5★ 18,618 · 4★ 955 · 3★ 167 · 2★ 41 · 1★ 81 ## What do users think of Puma FastPay? Overall sentiment: neutral **Pros** - 🚀 Convenient pay-at-the-pump option - 👍 Easy to use app - 💰 Provides refunds when needed - 🤱 Useful for parents with kids in the car - 🔍 Displays nearby gas station prices **Cons** - 🐛 Unreliable app/system failures - 🤖 Poor customer service/non-responsive - ⚠️ Incorrect charges/billing issues - 🚫 Limited usage per week **Commonly reported bugs** - Incompatible with iPhone X - Frequent connection errors at gas stations - Transactions failing at the pump **Most requested features** - Ability to use Discover card - Scan credit card option - Unlimited usage per week - Better map integration ## Newest reviews (13 of 100) ### 4/5 — Ofertas *2025-03-07, version 22.10.12* Ya no hay ofertas en gasolina como antes ### 4/5 — It could be better *2024-03-10, version 22.10.12* I enjoy the option of not having to go inside to pay for gasoline but it only allows me to use it once a day. I have two cars and its an ache to not being able to fill both cars in the same week. ### 3/5 — Que paso con los descuentos? *2024-01-08, version 22.10.12* Eso es lo que me motvaba a ir a Puma vs Shell ### 4/5 — Good way to pay gas in PR *2023-11-26, version 22.10.12* With the fact that you have to pay at the cashier and guess the amount you need to fill up a tank; this is a good alternative in the Island. Besides when you pay at the cashier and they set the amount I believe they are stealing from you. The only negative criticism is that at times the app is unreliable but very few times. ### 5/5 — Convenient *2023-11-17, version 22.10.12* Sometimes I’m about as well dressed as going to buy food at the Drive Thru. Sometimes I’m just dressed for this quick errand and want the least bit of interaction as possible. This helps me get gas quick and easy, plus the small percentage return makes me feel rewarded. Even when the pump isn’t working, I can quickly call and get the issue resolved to get my money back and easily get another pump to try again. The best customer service I’ve had to work with and the app is a dream. Wish all my apps worked this efficiently. Great job you guys! ### 5/5 — Efectivo *2023-11-01, version 22.10.12* Es muy fácil de usar ### 5/5 — Fácil y conveniente *2023-10-29, version 22.10.12* Ideal para madres que andan con sus niños en el carro, no tienen que dejar el auto sin supervisión. Se escanea el código automáticamente sale la información de la bomba le das pagar y listo. Además de qué al momento de registrarte por primera vez con la aplicación, te dan un descuento de cinco dólares. ### 5/5 — Éxito! *2023-10-17, version 22.10.12* Aunque algunas estaciones no lo tienen activo las si, funciona super! Lo mejor puedes ver los precios. ### 5/5 — First Time User *2023-10-11, version 2.46.32* Very easy to use! I love it!! ### 2/5 — I’m just trying to pay for gas and go! *2023-07-24, version 2.46.32* I don’t live in PR, And just needed to fill up my tank once to get it back to the airport. I shouldn’t have to create an account to pay one time. It was super inconvenient for the traveler who isn’t going to need to use it again. I was taking up space trying to create an account on the fly and my email confirmation code never came through after trying several times so I gave up. I’m sure it works great for people who live and use the gas station often! ### 2/5 — Refund *2023-07-14, version 2.46.32* Porqué ya no están dando el “refund “? ### 5/5 — Reseña *2023-04-28, version 2.46.32* Me hace la vida más cómoda ### 4/5 — Comodidad *2023-04-03, version 2.46.32* Gran sistema ## Most critical reviews (10 lowest-rated) ### 1/5 — Aplicación - Basura *2026-04-27, version 22.10.19* Por favor arreglen la aplicación que lo único que hace es decir que la cuenta está desactivada. ### 1/5 — Stealing customers money *2025-03-05, version 22.10.12* The app was convenient for a while until they decided to start stealing money from the customers and the customer service doesn’t answer email or any other type of communication. They say they will answer in a few hours but it seems the meaning of a few is more than 72 hours for them. I will go to another brand of gasoline from now on. ### 1/5 — No recomiendo app *2024-05-24, version 22.10.12* La app fast pay ni el local Gasolina Puma se hacen responsable por los reembolso, aún cuando el pago se hizo y la gasolina no se despachó. Fue mi experiencia a pesar de haberme contactado. ### 1/5 — They stole my money *2024-05-14, version 22.10.12* Used the app to pay for gas and they charge me $20 twice but the transaction didn’t go through in app. I filed a complaint for refund with evidence of the transactions to their customer service contact email and they never respond nor refunded the money they charged to my bank account linked to account. Their customer service is non existent. You can’t reach anyone to help you. They are stealing people’s money! ### 1/5 — Cobro *2023-11-20, version 22.10.12* En FastPay se me está cobrando 1 centavo adicional, pregunto en la caja de adentro y se me indico que se supone que no. Así que no entiendo. ### 1/5 — Funciona en ocasiones no es fiables *2023-11-08, version 22.10.12* No ### 1/5 — “Rebates instantáneamente *2023-07-10, version 2.46.32* Rebates instantáneos ya no existe: o sea, anuncio engañoso. ### 1/5 — A Waste of Time in the Pump *2022-04-16, version 2.46.32* During the last moth system continue rejecting transactions, allegedly due to overdue cards, which it is wrong. Nevertheless tried to delete them and add again. No way to do that. Tried deleting and reinstalling the app, but all information came back as before. ### 1/5 — Daños *2022-03-20, version 2.46.23* Mala calidad de gasolina casi me dejan caminando por daños causado de esta gasolina. ### 1/5 — This only works sometimes *2022-02-15, version 2.46.23* I used it a couple times and it worked OK, but the last time it did not work, but it charged me as if I had filled up my tank!!! Took forever to resolve the refund. It is not Ok to have a payment app that works “sometimes” ## Most praised reviews (10 highest-rated) ### 5/5 — Fácil *2025-10-10, version 22.10.18* Fácil y rápido ### 5/5 — Sin filas *2024-07-20, version 22.10.12* Es fácil y rápido ### 5/5 — Feliz !!! *2024-07-18, version 22.10.12* Nada más sencillo que esta aplicación. ### 5/5 — Pay at pump *2024-07-11, version 22.10.12* Un éxito rotundo!!! ### 5/5 — Es un PALOOOOO *2024-07-10, version 22.10.12* Duro duro ### 5/5 — Love it *2024-05-19, version 22.10.12* 100% awsome ### 5/5 — Muy facil *2024-04-05, version 22.10.12* Excelente app, facil y rapido ### 5/5 — Very convenient *2024-01-03, version 22.10.12* Fast and very convenient app. ### 5/5 — Excellent *2023-12-07, version 22.10.12* Excellent app ### 5/5 — Love paying at the pump *2023-11-21, version 22.10.12* Wish they had Apple Pay integration though. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*