# Pure Chat : Live Website Chat

> Live website chat application for real-time visitor engagement and support. (iPhone/iPad app by Ruby Receptionists.)

- Source: https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695 (this page in markdown: same URL + `.md`)
- Developer: [Ruby Receptionists](https://appshunter.io/developer/1045646703)
- Category: Business, Productivity
- Price: Free
- Rating: 4.37/5 from 572 App Store ratings · 37 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 77 MB
- Languages: English
- Released: 2020-03-24
- Data updated: 2026-08-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695/reviews.md

## What is Pure Chat?

Use the Pure Chat companion app to connect with your website visitors and customers in the moments that matter most. Whether it's someone coming to your website for the first time or a loyal customer who had a question about a recent purchase, live chat is the easiest way to instantly engage with these individuals and answer their questions in real time. Pure Chat includes unlimited access to all of our core live chat tools, including  unlimited chats. 

With the Pure Chat companion app for iOS devices, you can chat with website visitors from anywhere! Using the app, you'll get helpful notifications when a new website visitor wants to chat, plus you can change your availability, access historical chat transcripts and more! Sign up today!

## Key features

- Real-time visitor engagement
- Instant customer support
- Mobile chat access
- New visitor notifications
- Availability status control
- Historical chat transcripts

## What do users think of Pure Chat?

Overall sentiment: negative

**Pros**

- 🔒 Secure and reliable product
- 💬 Effective live chat feature for website visitors
- 💰 Reasonable pricing for the service
- 👍 Works well on desktop version
- 📈 Generates decent customer orders

**Cons**

- 🔔 Unreliable or missing notifications on mobile
- 📱 Poor iPhone/iOS app performance
- 🐛 Frequent app crashes and freezing
- ⏱️ Slow response times and lag
- 🔐 Automatic logout issues requiring frequent re-login
- 🚫 App won't connect to servers
- 📵 Inconsistent chat delivery
- ⚠️ Unresponsive customer support

**Commonly reported bugs**

- App notifications not delivering on iOS
- Chat window spinning/reconnecting indefinitely
- App crashes on latest iOS versions
- Chat toggle status not registering correctly
- Menu icon disappearing after ending chat on iPad
- Chat window not visible in iPad landscape mode
- Update prompt redirecting to review page instead of updating
- Login failures with spinning loading screen
- Password change functionality not working
- App disconnecting and losing chat replies

**Most requested features**

- Desktop application for Windows/Mac
- Persistent login sessions on mobile
- Quick access to canned messages on mobile
- Better iPad landscape orientation support
- Improved notification system reliability

## Recent user reviews (10 of 37)

All indexed reviews: https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695/reviews.md

### 1/5 — Tardiva

*2026-01-30, version 3.025*

Le notifiche arrivano tardi, quando il contatto ha già abbandonato la chat

### 1/5 — Poor

*2025-05-30, version 3.025*

I don’t get notification when someone is on my website

### 1/5 — Bad app

*2024-12-26, version 3.025*

If never works on our phones

### 2/5 — Useless

*2024-05-22, version 3.025*

Every time I try to retrieve a chat on the app, it's just spins and says it's reconnecting, but never connects.

### 2/5 — Unreliable

*2024-02-12, version 3.025*

I find I almost never get notifications. The only good thing is it tries to get the person on your website to fill out at least a contact request. Recommended by Weebly, but of questionable value.

### 2/5 — What’s up?

*2024-01-22, version 3.025*

Keeps timing out.  If I go online I can see the chats but the app just doesn’t work.

### 2/5 — Unstable app

*2023-12-08, version 3.025*

App keep disconnecting and you end up to loose the chance to reply directly to a prospect.

### 1/5 — no !!!👎🏼

*2023-10-16, version 3.025*

not work !!!

### 1/5 — Terrible app

*2023-03-14*

The app never works for me.  It doesn’t alert me to an incoming chat until the user is already long gone.  When I try to retrieve the chat it just spins and spins but doesn’t retrieve the information.  Works fine on desktop but app is useless.

### 1/5 — App Not working on iPhone

*2022-08-06, version 3.022*

The app has not been working on the new iPhone and we have sent at least 10 emails to purechat and they have not been able to solve the issue. We are loosing an average of a chat every 15-20 minutes, wasting a possible sale.

## Frequently asked questions about Pure Chat

### What does the Pure Chat app do?

The Pure Chat app allows you to connect with your website visitors and customers in real time through live chat. It enables instant engagement to answer questions and provide support, ensuring you can assist visitors from anywhere.

### What are the key features of the Pure Chat app?

Key features include real-time visitor engagement, instant customer support, mobile chat access from anywhere, helpful notifications for new chat requests, the ability to change your availability status, and access to historical chat transcripts.

### Is the Pure Chat app free to use?

Based on the provided information, the app is free to use and includes unlimited access to core live chat tools and unlimited chats. There are no in-app purchases or ads mentioned.

### Who is the Pure Chat app for?

This app is designed for website owners and businesses who want to improve their customer engagement and provide immediate support to their website visitors. It's ideal for anyone looking to enhance their online customer service.

### Can I use this app on my iOS device?

Yes, the description explicitly mentions the Pure Chat companion app for iOS devices, allowing you to chat with website visitors from your iPhone or iPad.

## Version history (last 5 releases)

### 3.025 — 2022-10-05

Improved Connectivity
More Robust Error Checking Capabilities

### 3.024 — 2022-09-12

Improved Connectivity

### 3.023 — 2022-08-22

Improvements to Push Notification Alerts

### 3.022 — 2022-07-31

Better connectivity to Visitors

### 3.021 — 2022-06-29

Improved Connectivity 
Fixed Contacts Issues
Improved Visitors

## Apps similar to Pure Chat

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [MightyCall Classic](https://appshunter.io/ios/app/mightycall-classic/id698713196) | 3.8 (201) | Free | Business |
| [Chatway Website Live Chat](https://appshunter.io/ios/app/chatway-website-live-chat/id6449775006) | 4.9 (267) | Free | Business |
| [Intercom Conversations](https://appshunter.io/ios/app/intercom-conversations/id739927601) | 2.2 (168) | Free | Business |
| [IRCCloud](https://appshunter.io/ios/app/irccloud/id672699103) | 3.4 (77) | Free | Business |
| [Tidio](https://appshunter.io/ios/app/tidio/id916822567) | 4.8 (4,771) | Free | Business |

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All apps by Ruby Receptionists: https://appshunter.io/developer/1045646703

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*