# Pure eScooter — user reviews > 36 indexed App Store user reviews of Pure eScooter by Shenzhen ZYDTECH Intelligent Technology CO.,LTD, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/pure-escooter/id6465031353/reviews - App overview in markdown: https://appshunter.io/ios/app/pure-escooter/id6465031353.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (12 of 36) ### 1/5 — Bluetooth issues *2025-08-18, version 1.5.3* The app won’t connect or can’t find my Scooter. ### 1/5 — Nie działa *2025-08-14, version 1.5.3* Nie działa na iphone ani na androidzie. Bezsensowna aplikacja która nie działa. ### 1/5 — Rubbish app, can’t even connect *2025-08-08, version 1.5.3* This app is absolute rubbish compared to the old one. You also can’t even connect to some scooters. ### 1/5 — terrible *2025-07-08, version 1.5.3* It doesn’t even connect to my pure scooter ?? What’s the point ?? ### 1/5 — E-scooter *2025-06-14, version 1.5.3* Will not let me connect to my e-scooter need old version back I’m disappointed!!! ### 1/5 — Does not discover scooter *2025-06-01* The app does not discover the scooter, not even one has it discovered. My scooter is brand new and is only a day old. ### 1/5 — Ridiculous scooter app!! *2025-05-12, version 1.5.3* Absolutely awful, the old version of this app was much more simple and actually allowed me to connect! Now won’t even discover my scooter. Stupid literally. ### 1/5 — Rubbish app *2025-04-25, version 1.5.3* Doesn’t work on pure air gen 2 no more can no longer even connect or find my scooter ### 1/5 — Poor app no connection *2025-04-20, version 1.5.3* Gen 2 no connection possible, come on service the customer ### 1/5 — App not working *2025-04-01, version 1.5.2* Don’t even work terrible app ### 1/5 — Not working *2025-03-17, version 1.5.2* I wanted to give this a zero star. Why won’t this app work anymore with a pure air gen 1? ### 1/5 — Awful *2025-03-09, version 1.5.2* This app is a huge downgrade from the last app I am very disappointed in pure ## Most critical reviews (10 lowest-rated) ### 1/5 — Beter old version *2026-06-13, version 1.5.3* More difficult to lock the scooter,no easy button! ### 1/5 — Bad app design *2026-06-06, version 1.5.3* Old app version was great. The current version is hard to read, the information displayed is not important and overall UX is bad. We need to know how much battery is left and approximate range on the main tab also the locking functionally. ### 1/5 — This new app looks worse and harder to use *2026-02-23, version 1.5.3* To lock or unlock my scooter I now need to press Settings>Advanced Settings>Lock …. Previously it was there on the dashboard. Why on earth put it behind so many tabs? The colours are hard to see on the screen as well. The mint green disappears. There’s also no links to scooter information and instructions like there was in the old app, or clear details about my scooter. I really don’t understand why this has replaced the old app and am disappointed that there haven’t been any improvements. ### 1/5 — Horrible *2026-01-06, version 1.5.3* Won’t even connect to newer models ### 1/5 — Needs a bit more work *2025-11-11, version 1.5.3* Appearance is ugly. Need options to change colours as the gauge is very hard to see. Need lock button on main screen. Need better presentation of battery power and remaining power/distance and time. The details information is too small to read properly it would work better with dynamic gauges like instruments display ### 1/5 — Old generation scooter *2025-10-29, version 1.5.3* Doesn’t scan my older gen scooter so now it’s unsafe for me to go anywhere with the risk of it being stolen ### 1/5 — Don’t work *2025-10-18, version 1.5.3* Tried pairing with my 2 scooters. Absolutely nothing but scanning ### 1/5 — Useless junk *2025-09-09, version 1.5.3* Not been able to use my Pure scooter (Kimoa Special edition) for a while and now. And as I changed phones and the new app isn't compatible I cant electronically lock it. If I could speak to Mr Norris senior I'd have a lot to say. Useless.👎👎👎 ### 1/5 — Doesn’t work *2025-08-22, version 1.5.3* I can’t even connect to my scooter which is insane as I payed £700 pounds for it. Why buy a pure electric scooter when you can’t even access the app ### 1/5 — Waste *2025-08-19, version 1.5.3* Can’t even pair it with other models very useless might as-well buy an eBay scooter ## Most praised reviews (10 highest-rated) ### 5/5 — Pure 4 pro *2025-05-31, version 1.5.3* It work good on the app I love it ### 5/5 — Ggg *2025-01-20, version 1.5.1* Is this the real pure app ### 4/5 — Zero start? *2026-08-11, version 1.5.4* The app is great and all but for some reason I can’t access to advanced settings it only shows lock mode and I’m trying to enable zero start but I can’t. Videos say that I have to shake my phone but it doesn’t work so I don’t know if this is just a bug or glitch for everyone but if you see this I would like to know how to do this. ### 4/5 — Fix the advanced setting *2026-07-12, version 1.5.4* I had to shake my phone 5 times so I can have zero start and it doesn’t work ### 4/5 — Lock *2026-03-16, version 1.5.3* Good app but why is the lock in advanced settings and not on the main screen cause that’s what most people use the app for ### 4/5 — Add an unlock shortcut *2025-10-14, version 1.5.3* Add a shortcut with siri to unlock the scooter instead of locking through the app ### 4/5 — Effective *2025-03-22, version 1.5.2* The scooter paired automatically with my iPhone 11 and I’ve had no issues. It took me a while to find certain features-for example, I’m not sure why the lock button is hidden away under advanced settings rather than being a big button on the main screen since that’s what I’m using everyday, but aside from some usability tweaks I’ve had no issues. ### 3/5 — What app to use with the air pro lr *2025-07-22, version 1.5.3* J ### 3/5 — Not as good *2025-02-27, version 1.5.2* This app is a massive downgrade since the previous app which looked much sleeker and modern this app looks cheap and tacky, even though it does show the accurate miles done than the other app it’s still tacky ### 2/5 — Outdated interface *2026-03-01, version 1.5.3* For a very expensive escooter brand, you need to fix your app interface. It’s very outdated and is not user friendly at all --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*