# Pure Fitness — user reviews > 18 indexed App Store user reviews of Pure Fitness by Pure Gym Limited, rated 4.70/5 from 1,329 ratings. - Source: https://appshunter.io/ios/app/pure-fitness/id1589975392/reviews - App overview in markdown: https://appshunter.io/ios/app/pure-fitness/id1589975392.md - Rating breakdown: 5★ 1,166 · 4★ 74 · 3★ 27 · 2★ 11 · 1★ 51 ## What do users think of Pure Fitness? Overall sentiment: negative **Pros** - 👍 Clean and well-kept gym - 👍 Friendly and helpful staff - 👍 Affordable gym membership - 👍 Well-stocked with equipment **Cons** - 🐛 App not working properly - 🐛 Unable to cancel membership - 🐛 Inconsistent app functionality across regions - 🐛 Unreliable password reset process - 🐛 Inaccurate gym usage data in the app **Commonly reported bugs** - App crashes frequently - Unable to access certain gym locations - Snack machine and pod door malfunctions - Videos not working in the app **Most requested features** - Add widget for QR code and gym usage data - Improve subscription cancellation process - Provide region-specific app availability - Enhance notification system for gym usage ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work at all *2024-05-23* I can sign on through the website, but the app does not work at all! Obviously I know the correct email address and password since I can log on, but the app says either the email or password is wrong. When I click on “forgot password”, the promised email to reset the password never arrives. Very disappointing. ### 1/5 — US vs UK app?! Why 2 apps?! *2024-01-25* I’m an American living in UK but I have a dual sim phone using US App Store primarily. Why is your app only UK based? I downloaded the US version thinking I could have access to the benefits but it’s not universal. It’s just an extra step I need to take to log into my account on the internet. I feel like I’m losing out on a lot of the benefits to having a PureGym membership. It’s so frustrating!!! ### 1/5 — Horrible Customer Service *2024-01-16* No one is helpful via the chat feature. It’s unbelievable that it’s the only source of communication. This customer service experience has been the worst for any gym that I’ve tried to join! ### 1/5 — US only….? *2024-01-07* PureGym is very popular in the UK where I do spend a significant amount of time. I find it rather bizarre how they have a UK that is only available in the UK AppStore. …so you never have foreigners that use your day passes or monthly memberships (since you can by in full upfront by card for 3-6 months if you don’t have a UK bank account)?? Because of this I have actually had to use my second phone (which has my old UK account) to download the app and I have to carry two phones with me to the gym. Makes total sense! The gyms itself are fine. The UK app is quite good since it has decent workouts for newbies. Yet somehow it is only available in the UK… baffles the mind at who makes these decisions sometimes. ### 1/5 — Only able to see Swiss locations *2023-11-14* m based in the UK, but the only locations available to select from are in Switzerland ### 1/5 — Can't Cancel *2023-03-08, version 3.2.154* If you go to this gym best be sure you're a member for life lol. It's literally impossible to cancel your membership. ### 1/5 — Doesn’t work in the UK *2022-12-26, version 3.2.153* Can’t use in the UK when I’m visiting family to pay for daily gym access ### 1/5 — Broken pod door and malfunctioning snack machine *2022-06-06, version 3.2.146* Also they don't have anywhere near enough plates for weightlifting. That's probably the greater point. ### 1/5 — Slow app, tries to load my Apple Wallet *2022-02-24, version 3.2.145* Needs work. Freezes up, and periodically will try and open my Apple wallet. ### 2/5 — Developers *2024-01-21* 1. Please create a widget for the QR code… have it updated how every times it’s used or something maybe a link in the Apple wallet 2.the widget should have an update on how many people or how active at the my designated location 3.If I want to cancel my subscription I shouldn’t have to go on a scavenger hunt… I get you want you retention rate up but you should leave that up to you quality of service rather than hide behind links, requests, etc 4. To keep your retention if someone has the off peak time subscription maybe there should be a notification system that is adjustable to each person liking like a max of 20 people in I get a notification. Or even for the full time subscription 5.the startup time is terrible for what this app is limited to ## Most praised reviews (8 highest-rated) ### 5/5 — FABULOUS *2024-04-10* I ABSOLUTELY LOVE THIS GYM!!! It is so clean, the temperature is great, the machines are up to date and so nice. Plus the staff there is super nice!! I wish I would have found this gym earlier! ### 5/5 — Amazing Service *2023-03-01, version 3.2.154* The quality and service are all great features of a great gym. Highly recommend for people looking for friendly service and great workout! ### 5/5 — Adel Ayari *2023-02-28, version 3.2.154* Love this gym, great, affordable, clean, and welcoming gym ### 5/5 — Awesome Gym and staff *2022-03-01, version 3.2.145* This gym has every type of cardio and weights including machines to do full workout. Many classes that are included with membership. Max the manger and staff are helpful ,nice and know there stuff. Highly recommend 10+ ### 4/5 — Quality gym *2022-10-30, version 3.2.149* The interior is very clean and well kept. As for equipment, it’s well stocked with plenty of free weights and machines. The back weight room isn’t quite finished yet so it’s boarded up. ### 4/5 — What’s the password? *2022-03-28, version 3.2.145* Password for the app. Not the pin, never set a password so not sure how I can input a password. Tried to “reset the password”, never received any emails lol ### 3/5 — Videos not working *2022-10-06, version 3.2.149* Videos not working in app ### 3/5 — Timing is off *2022-03-07, version 3.2.145* I go to a US location, and the app’s timing for planning your visit based on how busy it is seems off. The bar graph drops off by 6pm and then there is no data on the graph for the rest of the evening. I’m wondering if maybe it’s not set to the EST time zone? It looks like it’s packed at noon on a weekday, but empty for the after-work rush, which is pretty unlikely. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*