# Pureservice (New)

> Pureservice (New) (iPhone/iPad app by Pureservice AS.)

- Source: https://appshunter.io/ios/app/pureservice-new/id1609242935 (this page in markdown: same URL + `.md`)
- Developer: [Pureservice AS](https://appshunter.io/developer/1609243327)
- Category: Utilities, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 41 MB
- Languages: English
- Released: 2023-04-17
- Data updated: 2026-05-19
- User reviews in markdown: https://appshunter.io/ios/app/pureservice-new/id1609242935/reviews.md

## What is Pureservice (New)?

With this app, you always have Pureservice servicedesk in your pocket. Whether it’s a ticket or a task, you can manage it quickly from your own mobile device on the go.



The app requires your organization to use Pureservice servicedesk.




Main functions:
• View notifications
• View your tickets
• View the same lists as the web app
• Add photos to tickets
• Write messages to colleagues and customers
• Create, edit and close tickets
• Show and edit tasks
• Assign tickets
• Open and show attachments
• Call customers


## Version history (last 5 releases)

### 12.0.0 — 2026-04-30

Fixed push notification on iOS

### 11.0.0 — 2026-02-24

- You can now add location to your tickets on the fly.
- You can view a your tickets in the new map view.

### 8.0.0 — 2025-11-04

- Major framework upgrade for better performance
  - Improved login and authentication
  - Better handling of ticket fields and zones
  - Enhanced stability and bug fixes
  - Optimized real-time updates
  - Add FAQ support.

### 7.0.0 — 2025-07-31

Version 7.0.0 Release Notes

  What's New:

 Enhanced User Experience - We've upgraded our custom fields feature, making it easier than ever to create and manage tickets with all the information you need. The feature is now fully enabled across the app for a more streamlined workflow.

 Improved Interface - Updated Font Awesome icons throughout the app with minor UI improvements for better visual clarity and consistency. Fixed several display issues including text truncation problems and improved navigation elements.

  Bug Fixes & Improvements:
  - Fixed duplicate search key warnings for smoother performance
  - Improved localization and translation handling
  - Enhanced notification management and display
  - Better handling of team assignments and user permissions
  - Resolved various UI issues for ticket creation and editing

  This update focuses on making your Pureservice experience more reliable and user-friendly across all devices.

### 3.0.0 — 2025-03-20

- Several bug fixes. 
- Added support for custom fields.
- Added support for ticket transfer comment when sending a ticket to a new zone.
- Added category validation, if the zone enforces a category policy.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-19.*