# Purolator

> Mobile app for creating, tracking, and managing shipments with estimates and pickups. (iPhone/iPad app by Purolator Inc..)

- Source: https://appshunter.io/ios/app/purolator/id438701193 (this page in markdown: same URL + `.md`)
- Developer: [Purolator Inc.](https://appshunter.io/developer/438701196)
- Category: Business, Utilities
- Price: Free
- Rating: 3.30/5 from 47 App Store ratings · 382 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 31 MB
- Languages: American English, French (France)
- Released: 2011-05-26
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/purolator/id438701193/reviews.md

## What is Purolator?

Get estimates, schedule pickups, create and track your shipments.

Whether you’re at the office, or on-the-go, Purolator can help you stay connected to your business. That’s why we have the Purolator mobile app, designed to keep up with your busy schedule.

Purolator’s mobile app gives you increased visibility and control of your shipments. With the app, you can easily create, manage and track your shipments from any mobile device anywhere, and anytime.

Purolator’s Mobile App features:

NEW! Create a Shipment
Easily create a Credit Card or account-based shipment right from your mobile device and ship to anywhere in Canada. You can print the shipping label at home, work or from one of our 140+ shipping centres. Don’t have access to a printer? We’ll scan your shipment’s QR code when you visit one of our shipping centres. 

Shipment Tracking
Check the latest status of your shipment while you are on-the-go. Easily access tracking details including when your shipment is in-transit or delivered.

Estimates and Transit Times
Easily obtain transit times and account-based estimates to help you select the best shipping option to meet your needs.

Schedule Pickups
Schedule a convenient time for Purolator to pick up from your location.

Location Finder
Save time by using GPS to locate your nearest Purolator shipping location, and view store hours and latest drop-off times so you can ship at your own convenience.

Proactive Notifications
Better manage your business priorities by simply subscribing to receive instant updates of shipments at your fingertips.

Support
Contact us directly by calling or emailing Customer Service.

## Key features

- Create shipments
- Track shipments
- Get estimates and transit times
- Schedule pickups
- Find shipping locations
- Proactive notifications

## What do users think of Purolator?

Overall sentiment: negative

**Pros**

- ✅ Reliable delivery service (when functioning)
- 📦 Basic package tracking capability
- ⚡ Quick access to shipment information (previously)

**Cons**

- 🤖 Forced AI chatbot replacing functional tracking interface
- 💾 Cannot save or retain tracking numbers
- 📊 No tracking history or list view available
- 🔄 Must re-enter tracking number every single time
- ❌ Chatbot provides minimal/vague information
- 🚫 Removed barcode scanning functionality
- 📱 App redirects to website instead of functioning independently
- 🔐 Requires personal information (email/phone) for basic tracking
- ⏸️ Tracking feature frequently under maintenance
- 🎯 No ability to add nicknames to shipments
- 🔔 No in-app notifications, only email updates
- 😤 Poor user experience compared to competitors
- 🐌 Slow app performance and frequent freezing
- 🚚 Unreliable delivery service and missed deliveries
- 📍 Address validation too rigid, prevents correct entries

**Commonly reported bugs**

- Chatbot fails to recognize valid tracking numbers
- App crashes when entering tracking information
- Tracking numbers display with invalid prefix (equal sign)
- App freezes for extended periods
- Tracking feature shows 'under maintenance' for weeks
- Website tracking works but app shows 'no shipment found'
- Cannot copy/paste tracking numbers properly
- App won't accept tracking numbers from US origins
- Notification system sends updates 24+ hours late
- Chatbot asks repetitive questions and loops infinitely
- Barcode scanner removed without replacement
- App opens browser popup instead of native tracking
- Previous tracked parcels deleted after updates
- Login functionality removed in recent updates

**Most requested features**

- Restore original tracking list/dashboard interface
- Allow saving and managing multiple tracking numbers
- Implement barcode scanning functionality
- Add in-app push notifications for tracking updates
- Include detailed tracking history and timeline view
- Allow custom nicknames for tracked shipments
- Make AI chatbot optional, not mandatory
- Add dark mode support
- Improve font size and accessibility options
- Enable shipment redirection and delivery management
- Provide estimated delivery time (ETA) information
- Support for longer address formats and custom fields
- Sync app with online account
- Allow tracking of packages from other senders without manual entry

## Recent user reviews (10 of 382)

All indexed reviews: https://appshunter.io/ios/app/purolator/id438701193/reviews.md

### 1/5 — App by Morons

*2026-08-20, version 5.0.10*

Fire the morons that changed useful tracking to an idiotic chatbot. App uninstalled as it’s gone full useless.

### 1/5 — cant track packages

*2026-08-20, version 5.0.10*

just an ai bot

### 1/5 — No delivery details

*2026-08-19, version 5.0.10*

Not sure why they replaced delivery tracking information with a chatbot that is pretty much useless. Worst app I have ever seen!

### 1/5 — Terrible app

*2026-08-18, version 5.0.10*

The only way to track is to chat with a bot.  You could best learn from UPS.  I see all packages sent and arriving on one page and I don’t even have to input them as they already have my address in their database.  This app is a waste of time.

### 1/5 — Its ai

*2026-08-16, version 5.0.10*

This app is just a ai chatbot and is garbage.

### 1/5 — Garbage

*2026-08-14, version 5.0.10*

Tracking is now a terribly flawed AI chatbot. 
No tracking history, no stored tracking numbers. It is just an awful update. What a shame. This used to be a decent app. Whoever decided this was the direction the app needed to go failed completely.

### 1/5 — Terrible

*2026-08-11, version 5.0.10*

One of the worst courier service apps out there. Unable to save shipments to keep up with tracking. On top of this, the app doesn’t show a history of tracking numbers you’ve searched, so you need to go back to the merchant email/website to get the tracking number in order to copy & paste it into the app each & every time. There’s also no option to log into your Purolator account. For one of the largest shipping companies in the world, Purolator needs to do A LOT better.

### 1/5 — Ruined

*2026-08-07, version 5.0.10*

Removed tracking list and replaced with time wasting AI. 
 Give a child a hammer and everything looks like a nail. John Ferguson got conned by an AI consulting company

### 1/5 — AI Slop

*2026-08-06, version 5.0.10*

Can’t properly track anything in the app anymore can only have the AI do it completely usless

### 1/5 — Useless Now

*2026-07-30, version 5.0.10*

You replaced the shipment dashboard with a chatbot. This benefits nobody.

Am I now expected to save every tracking number somewhere else and individually feed each one into the chatbot every time I want an update?

The app used to maintain a list of my shipments. Now it remembers nothing. If I have multiple packages in transit, I have to keep track of every tracking number myself instead of opening the app and seeing a summary.

This isn’t an improvement, it’s a significant step backward in usability. A dashboard and a chatbot serve different purposes. A dashboard lets me see everything at a glance. A chatbot only answers questions about a single shipment after I’ve already supplied the tracking number.

Until this is fixed, I’ll prioritize retailers that don’t use Purolator when I have a choice. This redesign completely misses the mark from a user experience standpoint.

## Frequently asked questions about Purolator

### What can I do with the Purolator mobile app?

The app allows you to create shipments, track packages in real-time, get estimates for transit times and costs, schedule pickups, and find nearby shipping locations. You can also receive proactive notifications about your shipments.

### How do I create a shipment using the app?

You can easily create a Credit Card or account-based shipment directly from your mobile device. The app guides you through the process, and you can print your shipping label at home or at a shipping center. If you don't have a printer, a QR code can be scanned at a shipping center.

### Is the Purolator mobile app free to use?

Yes, the Purolator mobile app is free to download and use. There are no in-app purchases or advertisements mentioned in the description.

### Can I track my packages with this app?

Yes, the app provides shipment tracking functionality, allowing you to check the latest status of your packages while on the go. You can view details such as when a shipment is in transit or has been delivered.

### How do I find a Purolator shipping location?

The app features a location finder that uses GPS to help you locate the nearest Purolator shipping center. You can also view store hours and the latest drop-off times to plan your shipments conveniently.

## Version history (last 5 releases)

### 5.0.10 — 2026-07-20

Enhancements & Improvements
- More accurate estimates with support for upto two decimal places.
- Enhanced accessibility across the app.
- Improved app performance and reliability.
- Updated underlying components for future compatibility.
- Bug fixes and stability improvements.

### 5.0.8 — 2025-12-01

Bug fixes

### 5.0.7 — 2025-11-28

Bug fixes

### 5.0.6 — 2025-11-13

- Bug fixes to improve stability and performance
- Schedule a pickup using our chat agent for faster and easier service

### 5.0.5 — 2025-10-15

Tracking updates

## Apps similar to Purolator

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [UPS](https://appshunter.io/ios/app/ups/id336377331) | 4.6 (1,099,978) | Free | Business |
| [Package Tracker - pkge Mobile](https://appshunter.io/ios/app/package-tracker-pkge-mobile/id1397865865) | 4.5 (18,981) | Free | Business |
| [FedEx Mobile](https://appshunter.io/ios/app/fedex-mobile/id1010729050) | 4.6 (396,935) | Free | Business |
| [Package Tracker - Track Parcel](https://appshunter.io/ios/app/package-tracker-track-parcel/id6504866824) | 4.7 (113) | Free | Business |
| [Canada Post](https://appshunter.io/ios/app/canada-post/id394391577) | 4.6 (4,868) | Free | Business |
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## More apps by Purolator Inc.

- [Purolator Delivery Pro](https://appshunter.io/ios/app/purolator-delivery-pro/id1622239326)

All apps by Purolator Inc.: https://appshunter.io/developer/438701196

## Related topics

[purolator](https://appshunter.io/ios/topics/purolator)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*