# Purplle - Beauty Shopping App — Beauty Deals & Makeup Shopping > Online beauty and makeup shopping app with a wide range of products and discounts. (iPhone/iPad app by Manash Lifestyle pvt. ltd..) - Source: https://appshunter.io/ios/app/purplle-beauty-shopping-app/id1078972948 (this page in markdown: same URL + `.md`) - Developer: [Manash Lifestyle pvt. ltd.](https://appshunter.io/developer/1078972947) - Category: Shopping, Lifestyle - Price: Free - Rating: 4.60/5 from 213,724 App Store ratings · 49 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 99 MB - Languages: American English - Released: 2016-02-18 - Data updated: 2026-08-31 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/purplle-beauty-shopping-app/id1078972948/reviews.md ## What is Purplle? The Purplle app is a very pocket-friendly app with Beauty & Cosmetic products for every budget. - Explore over 5000 natural Beauty and Makeup products under Rs 400  - Buy genuine brands including Wow Skin Science, Mamaearth, Good Vibes, Lakme, Maybelline, L’Oreal & many more  - Find your perfect match—from the right serum to the right foundation—with our wide range of products  - Don’t worry if you change your mind after shopping. It happens. We’ll refund your payment in just 2 days! - Shop products after reading authentic reviews on the app so you can be confident in your purchase  Purplle is one of the highest top-rated online beauty & makeup shopping apps in India. With Sara Ali Khan as our brand ambassador, Purplle.com is India’s leading online beauty destination.  Get all your favourite products at awesome discounts. You’ll find the  best prices on the Internet on the Purplle Cosmetics shopping app.  Skin Care Products:  Shop for a range of natural skincare products for your skincare needs on the Purplle skin care app. Choose from serums, creams, moisturizers, sun protection, anti-ageing & anti-acne products. Shop now on the best skin care products app. Top Skin Care brands: Mamaearth, Good Vibes, Wow Skin Science, Biotique  Makeup Shopping App:  The Purplle makeup shopping app India is the best place to buy makeup online. From lipsticks, kajal, eyeliners & blushes to foundations, concealers, primers & nail paints. Shop now on the best makeup shopping app. Top Makeup brands: Lakme, Maybelline, NY Bae, Sugar, L’Oreal Paris Hair Care Products:   Shop our wide variety of hair care & styling products, & tools—available on the Purplle Hair Care store! Shop now on the best hair care products app. Top Hair Care brands: Mamearth, Wow Skin Science, Tresemme, Garnier  Nails Care Products:   Buy nail polishes, nail polish removers & manicure and pedicure kits. Top Nails Care brands: NY Bae, Stay Quirky, Lakme, Faces Canada Bath & Body Care Products:   Shop bath and body products, including body washes, lotions and scrubs. Explore our range of personal care products and intimate hygiene products as well.  Top Bath & Body brands: Nivea, Biotique, Good Vibes Perfume Shopping: Shop exquisite perfumes for men and women.  Top Fragrance brands: Michael Kors, Body Cupid, Salvatore Ferragamo, Nike  Men's Grooming: Care for your tough skin and style for your beard & hair. Shop for shaving creams & beard trimmers to grooming kits and gift ideas for men. Top Men brands: Bombay Shaving Company, Gillette Mom & Baby: For moms and moms-to-be, we have breast care, maternity pads, stretch mark creams, and everything your new baby needs.  Top Mom & Baby brands: The Mom’s Co Purplle -  Makeup & Beauty Shopping App Features: - Purplle Beauty Edit: Explore a whole new shopping experience with Shopping Guides, Beauty & Makeup Tips, Beauty & Makeup Hacks and the best Beauty advice.  - Elite: Join Purplle’s Elite Club for 12 months of free shipping, extra discounts, free gifts, your very own personal beauty advisor, assured cashback and more! -  Discover & shop on the go: Get personalized product recommendations with Purplle’s Beauty Assistant.  -  Shop by look: Thousands of makeup looks for your makeup inspiration.  -  Safe & Easy Payment: Payment options include Cash on Delivery, Credit/Debit Card, Net Banking, Wallet & UPI/BHIM options like Google Pay.  - Exclusive App Beauty Deals: Shop from the app to get additional discounts & offers Download India’s most trusted makeup & cosmetics shopping app online and enhance your shopping experience with makeup tutorial videos, beauty tips for women, beauty advice from the Purplle Squad. Get the best beauty products online shopping experience with the Purplle app.  Have any questions or issues related to the Purplle Beauty app? Reach out to us at: customercare@purplle.com | +919867992678 ## Key features - Explore 5000+ natural beauty products under Rs 400 - Shop genuine brands like Lakme, Maybelline, L'Oreal - Find perfect matches for skincare and makeup - Read authentic customer reviews - Enjoy 2-day refunds - Access beauty tips and hacks ## What do users think of Purplle? Overall sentiment: negative **Pros** - 💕 Great deals and discounts - 🚚 Fast delivery - 🤩 Wide range of products - 👍 Genuine and affordable products **Cons** - 🤬 Poor customer service - 📦 Unreliable delivery and logistics - 🚫 Difficulty in returns and refunds - 🚧 Expired/counterfeit products delivered - 🤕 Damaged products delivered **Commonly reported bugs** - Inability to cancel orders - Delivery agent access to customer personal numbers - Inconsistent product information and pricing **Most requested features** - Improve return and refund policies - Enhance customer support channels - Ensure reliable and timely delivery - Implement strict quality control measures ## Recent user reviews (10 of 49) All indexed reviews: https://appshunter.io/ios/app/purplle-beauty-shopping-app/id1078972948/reviews.md ### 1/5 — 1 Star – Unreliable Delivery & Pathetic Customer Support *2026-07-06* My experience with Purplle has been extremely disappointing. Their delivery service is unreliable, and orders are often handed over to local courier partners that fail to deliver properly. In my case, the courier even expected extra payment for delivery, which is completely unprofessional and unacceptable. The customer support is pathetic. Instead of resolving issues promptly, they offer little to no meaningful assistance, leaving customers frustrated. Also, don’t rely solely on influencer or YouTuber reviews, as many of them appear to be paid promotions and may not reflect the actual customer experience. Based on my experience, I would strongly recommend avoiding the Purplle app and shopping elsewhere if you value reliable delivery and good customer service. **Developer response:** Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Chat with us”. ### 1/5 — No customer service *2025-11-26* Why cant we get in contact with the customer service team. My order was not delivered due to bad address but then i wanted to cancel it and place again. They just called me to update the address and i waited for another day to get it delivered. But then again due to same reason it wasn’t delivered. So when they called me again i asked them to cancel it so that i could order again. They said they will but it wasn’t cancelled and I’m not able to get in contact with a person. In the app all we get is the chatbot which only gives the order status. Why isn’t there any customer service available. And I still did not get the products. I want to order it again to another address but its not cancelled it or they could’ve just dropped it at the nearby purplle store which i asked but they didn’t. It wasn’t even miles away. **Developer response:** Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us. ### 5/5 — Services are really bad *2025-10-17* Ever since purplle was launched, I have like bought 20+ products on purplle. But over the years their services just keep getting worse. At first the delivery man used to be very very rude. And now I ordered all the essentials i needed before diwali and guess what! the order got cancelled on its own because a few products were “out of stock”. If they’re out of stock why list them on your platform?? And they have literally no customer support calling. Its just email and in that too its automated msgs only. I really liked this platform i hope they improve their services. **Developer response:** Dear Shreya, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us. ### 1/5 — worst return policy worst customer service *2025-05-27* Okay, here's a review focusing on a bad return policy and unhelpful customer service for a damaged Dot & Key product purchased from Purplle: ## Purplle's Dot & Key Debacle: A Damaged Product and Zero Support My recent purchase of a Dot & Key product from Purplle has been a complete disappointment. Upon receiving the package, I discovered the product was damaged – the packaging was torn, and the item itself showed signs of damage. Attempting to initiate a return through Purplle's website proved to be a frustrating experience. The return policy is confusing, and the process is designed to make it difficult for customers to get a resolution. I spent a considerable amount of time trying to follow their instructions, only to find myself going in circles. The customer support service was equally unhelpful. Reaching a representative was a challenge, and the responses I received were generic and unsupportive. The team seemed ill-equipped to handle my issue, and I was left feeling ignored and frustrated. Ultimately, I was stuck with a damaged Dot & Key product and no viable solution from Purplle. I strongly advise caution when purchasing from Purplle, especially if you're buying a product like Dot & Key **Developer response:** Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us. ### 1/5 — Scam || Purplle Reurn Policy || Don’t Buy! *2025-03-02* By mistake I ordered shade 120 classic ivory instead of 130. Because I was outside and I got confused with with the shade number. So I requested for a return. The product is in it’s original cobdition with original packaging. Now this people have rejected my return. And first thing I didn’t get any notification for the rejection. After couple of days when there was no communication from Purplle I checked in the app and I got to know that it has been rejected without any reason. I contacted their customer care and they requested again. And today is my last day of return and it has been rejected again. Today when I talked to the customer care they are saying this is not covered in our policy. Really disappointed and this is my last order from Purplle. If you are ordering from Purplle please make sure you are ordering what you actually want before ordering. Also don’t refer their app images for choosing shade. Image shows some other shade and actual color is different. Their return policy is a scam . **Developer response:** Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us. ### 1/5 — It’s totally a spam app - “Purplle is not a trust worthy application” *2024-12-18* I have purchased an annual Elite membership by paying 297₹ and I have order an item of 754₹, the status on the app shows delivered but the products weren’t delivered. So I continuously kept calling delivery person but he never answered the call and from the same day I tried reaching out to customer care and there was no response or proper support to reach out to the customer care. I use to get an automated call recording saying delivery failed press 1 for rescheduling the order and press 2 for the cancellation. Finally I got the customer care number with lot of research and reached out to them. The agent was telling me I should have reached out to them within 48hrs of time from the time of delivery. When the delivery itself isn’t happened, and I was getting an automated call. How can one think or reach out to agent within 48hrs and asked me to check with delivery service, the one who is not answering the call. Point is they are not using the trusted delivery services to deliver the product, is it a customer duty to check repeatedly on the delivery service. If that is the case the customer can go to the offline shop directly and make a purchase. What is the point of this application? “Purplle is not a trust worthy application” **Developer response:** Dear Arya, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us. ### 5/5 — Very Disappointed -Poor delivery and customer service experience *2024-11-23* I am extremely disappointed with my recent experience with Purplle. I placed an order expecting delivery within one day, as promised. The app showed the delivery date as November 20th, then changed to the 21st, and now, after constant delays, they are saying the delivery will be on the 24th. This is incredibly frustrating, especially since I need these items urgently for my upcoming international trip. What's worse is that there is no option to cancel the order. I’ve tried reaching out to customer support, but the only option is a chat with a bot, which isn’t helpful at all. To make matters worse, the courier service seems unreliable, and the app itself is not user-friendly. I can’t believe this is the level of service I’m receiving. This will definitely be my last order from Purplle. Highly unprofessional and very disappointing. **Developer response:** Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us. ### 1/5 — Worst application and customer service *2024-10-14* I have placed an order for few products on 3rd October and I was supposed to get my order on the second day unfortunately I was not able to receive my order, after that I rescheduled the date on 5th and also received a call from purplle they said I’ll get my product on 7th I just waited till 7th but I haven’t received my order then I contacted customer service 4 times via phone call and sms they said it will be delivered within 2 days but until now no updates still I haven’t received my product. I am not able to cancel my order also it was prepaid. The worst customer service I have ever seen. They are simply cheating the customers, please don’t buy anything from PURPLLE. **Developer response:** Dear Anju, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us. ### 1/5 — Poor after sale services *2024-09-27* First of all they started selling counterfeit products ... Complaint to them regarding same after buying lakme cc cream from purplle .. received duplicate products .. after i raised complaint i was asked to raise complaint at the company itself as they play no role in it .. they just further supply products that they receive from company backend .. after raising smae complaint at HUL .. they addressed that i need to return the products at purplle only cz. These are conuterfeit and they haven't provided any such stuff to the purplle for sale .. received 2 original and rest 6 pcs. Counterfeit . Their MRP varies, their HUL logo varies(printed on 2 , missing on rest ) .. their expiration period varies alott .. packaging varies alott.. still they don't want to admit that the product is counterfeit. Their reply to this is we dont have any option to return/ replace products in case you dont like the product received unlike it's any other product delivered to you.. " Like ? " **Developer response:** Dear Himanshu, We're glad you liked our beauty shopping app. Your feedback inspires us a lot. Happy Shopping !!! Thanks & Regards, Purplle Customer Service Team ### 1/5 — Worst Delivery guys and even worse customer support *2024-08-26* I got my previous 3 orders delivered without any issue. However, for my latest order I got a call from delivery agent around 7:30 AM from his personal number to share my address through Whatsapp. First, How can Purplle allow their delivery agents to access Customers personal numbers. Next, my residence and my colony is clear with roads and house numbers. Still delivery agent had trouble in finding my building and kept on call, even after I clearly responded with the route in call as well. I got fed up and disconnected the call. I contacted customer service through chat, it is even worse. I gave my feedback about delivery agent and asked chat service agent to change the delivery guy and resend the package. Chat agent replied back stating once the order is placed we cannot change the address. He clearly didn’t understand my issue. I asked to connect to his manager, he denied that he doesn’t have that option. When I checked how can I share my feedback, he asked to share it with him. Seriously??? I asked for a call with his manager. He said he can schedule and asked for my number. Again same issue. How can you guys allow to share customer number to customer service agents. Anyway fed-up with the entire experience. And this will be my last order with Purplle. **Developer response:** Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us. ## Frequently asked questions about Purplle ### What kind of products can I find on this app? You can find a wide variety of beauty and cosmetic products, including natural skincare, makeup, haircare, nail care, bath and body products, perfumes, and men's grooming items. The app also offers products for moms and babies. ### Are the brands on the app genuine? Yes, the app features genuine brands such as Wow Skin Science, Mamaearth, Good Vibes, Lakme, Maybelline, and L'Oreal, among many others. You can shop with confidence knowing you are purchasing authentic products. ### How does the refund policy work? If you change your mind after shopping, the app offers a refund of your payment within just 2 days. This ensures a hassle-free shopping experience and customer satisfaction. ### What are the benefits of using this app for shopping? The app offers pocket-friendly prices, discounts, and the best prices on the internet for beauty products. You can also explore a new shopping experience with shopping guides, beauty tips, and makeup hacks. ### Is there a loyalty program or special membership? The app mentions an 'Elite' club which offers benefits like 12 months of free shipping. Details about joining and other potential membership benefits would be available within the app. ## Version history (last 5 releases) ### 3.0.34 — 2026-08-19 Bug fixes and Enhancements ### 3.0.33 — 2026-08-03 Bug Fixes And Enhancement ### 3.0.32 — 2026-07-02 Added Bug fixes and enhancements ### 3.0.31 — 2026-05-20 Added Bugs fixes and enhancements ### 3.0.30 — 2026-05-11 Added Bugs fixes and enhancements. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*