# Puzzles & Chaos: Frozen Castle — user reviews > 811 indexed App Store user reviews of Puzzles & Chaos by BUILDING-BLOCKS NETWORK TECHNOLOGY CO.,LIMITED, rated 4.70/5 from 21,090 ratings. - Source: https://appshunter.io/ios/app/puzzles-and-chaos-frozen-castle/id6446389130/reviews - App overview in markdown: https://appshunter.io/ios/app/puzzles-and-chaos-frozen-castle/id6446389130.md - Rating breakdown: 5★ 17,225 · 4★ 2,735 · 3★ 606 · 2★ 123 · 1★ 401 ## What do users think of Puzzles & Chaos? Overall sentiment: mixed **Pros** - 🚀 Engaging gameplay - 👍 Gorgeous graphics - 🎮 Fun and addictive - 🕹️ Interesting concept **Cons** - 💰 Excessive in-app purchases - 🕰️ Slow progression without spending - 🤖 Unresponsive customer support - 🔁 Repetitive events and content - 🤯 Overwhelming amount of features - 🔒 Lack of single-player mode **Commonly reported bugs** - Server connection issues - Glitches in certain game modes - Incorrect or misleading in-game information - Unreliable redeem code functionality **Most requested features** - Improved tutorial and onboarding - More balanced progression for F2P players - Ability to disable PvP attacks - Better alliance management tools - More diverse and challenging puzzles ## Newest reviews (17 of 811) ### 2/5 — Fun game, lame community *2026-08-24, version 1.98.00* The game is what you expect and pretty good for the genre. However, you must have an alliance to really do anything, and if you don’t have discord or feel like making an account then you just get kicked from every alliance. So essentially, if you don’t like social media then it’s essentially unplayable. ### 1/5 — This game is so bad. *2026-08-02, version 1.97.00* Pay to win unfair game that is so boring and bad literally ### 1/5 — Boring *2026-07-24, version 1.96.00* Had never thoughtsuch a boring game exists. Had to play to earn money from another app. 3.8gb game but has nothing in it ### 1/5 — Can’t play *2026-07-21, version 1.96.00* I can’t even get passed age confirmation. It keeps saying please log in with no pop up to log in ### 1/5 — Not as easy to understand *2026-07-21, version 1.96.00* I just started playing this game to earn from "Freecash" app, the game is not very intuitive in the interface. Very hard to see for anyone who has a problem with her vision. And isn't very fun. ### 1/5 — Omg *2026-07-16, version 1.96.00* Omg what happen. Why are all the games turning into a sheep sim? What do I mean? We are all playing these games and giving them free money. They make games just for advertising money. Why you think you will never collect all hero’s? ### 1/5 — Do yourself a favor & read the 1&2★ reviews! *2026-07-16, version 1.96.00* I couldn't have said it better myself, after reading others experiences it became real clear what this games truly about and im not the only one feeling this way.. I swear this game is an astronomically catastrophic absolute waste of time!! Thee ONLY reason I even downloaded/played this wonky lookin craptastik game is because I got paid to...! Why on EARTH would you CHOOSE ~this~ when there are literally hundreds of other *FREE* games out there, plenty just like this if thats your jam, with significantly better graphics, characters, lore, game dynamics, etc etc... ugh.. but you do you I guess ¯\_(- o -)_/¯ l8tr lames <3 ### 1/5 — Cheating is apparently allowed *2026-07-15, version 1.95.00* Legitimately pay your way through this game to level up. OR. Rss sellers are totally allowed in this game and the devs doing nothing about it. If you want to grow quickly, come to realm 353 and join CCP alliance, they are buying rss from third party bots that create entire alliances at level 16 in the click of a button. It’s way cheaper than supporting through the actual game, and to top it off, the devs don’t care! Come grow quickly with us ### 1/5 — Don’t like my character *2026-07-15, version 1.95.00* I don’t like playing that random dude. Why can’t I choose a warrior princess? I don’t want to play as that man. ### 1/5 — Never ending tutorial *2026-07-10, version 1.95.00* Bad design if the first 30 minutes of play is all tutorial. Just too much fluff just lemme play ### 1/5 — Absolutely baby handle game *2026-07-05, version 1.95.00* The game walks you through every feature every major change its just plane insulting there needs to be a skip tutorial option so we can learn on our own if we want to explore and not have every single explanation handed to us on a silver player this is such a garbage concept to hand all the info every time we could just explore i am 15 minutes in and i still have started my actual game with what looks to be maybe the entire first chapter handed to me on a silver plater until the game isnt a baby walk its getting deleted ### 1/5 — Do not recommend for people with severe mental disorders/break downs *2026-07-05, version 1.95.00* I am a teenager with severe ADHD and possibly something else and I have severely distressing and horrible break downs that cause me to sometimes harm myself but this game is not meant for us the tutorial is really long and allows you to do nothing on your own. I sat there for about 20 mins trying to get done with the tutorial and started breaking down and crying because I was getting so upset. I could not control anything and it wouldn’t even let me play the game myself and honestly it was a horrible experience. For anyone with any mental disabilities or disorders I do not recommend this game to you if you have severe break downs like I do. I felt like I was losing my mind. ### 1/5 — Zero Stars *2026-07-03, version 1.95.00* Really Fun Game Except Chat bot is useless Customer service is useless I also emailed with no fix to the problem I will update if they fix the problem ### 3/5 — Génial mais… *2026-07-02* Jeu agréable, possibilité d’évoluer sans forcément payer, petit hic, quand on passe sous silence ton R5 et que la communication devient impossible. C’est vraiment l’aspect le plus rédhibitoire du jeu et il serait temps de corriger ce problème ### 1/5 — Garbage Game *2026-07-01, version 1.94.00* It’s a garbage game with game breaking bugs. You get locked out through menu buttons you can’t interact with. Some you can bypass by closing the app but I got to a point where I couldn’t upgrade my warehouse or citadel because of the lockout so I gave up. ### 1/5 — Review of this game *2026-06-26, version 1.94.00* This game is terrible. First they advertised it as a match three game then the ad advertised it as a monster battle game but it’s neither of those things I’ve played this game and it was actually really bad. I don’t endorse fake ads so don’t ### 3/5 — Constant parade of bots *2026-06-25, version 1.94.00* The game itself isn't bad. It actually is a good way to spend time, but once you join an alliance you are constantly getting messages from bots, trying to get you to play other games other games. ## Most critical reviews (10 lowest-rated) ### 1/5 — Coins *2026-08-18* Its a scam with Drama box , it says if you download and play you get free coins! You dont get nothing, they say sorry after and thats it. ### 1/5 — Very unrewarding and very unforgiving game *2026-08-15, version 1.97.00* I spent 3 thousand dollars into a worthless account before I realized the account would never be worth anything because the devs will literally never give my account the ability to have a red curio. Certain accounts in the game are broken. I just so happened to be unlucky enough to get the broken account It sucks . You would think with as much as I invested into the game they would give me something back but no. As a matter of fact the game creates very unhealthy emotional addiction to it and the alliances are nothing but social pressure for you to carry people who suck at the game and never want to learn how to actually take it serious . I ended up in one of those servers where people mentally abused me for my disability over and over again so overall the devs aren’t doing enough to protect people in the realms from cyber bullying either . ### 1/5 — Game serves keep malfunctioning *2026-08-13, version 1.97.00* The game itself is actually really good. Too many bugs which make the game continuously disconnect from the servers. Too frustrating to persist ### 1/5 — Pure slop *2026-08-13, version 1.97.00* The game has no attention to free to play at all with the whole screen being littered with purchases with no way to get anywhere without spending money on a game I will play once and never again ### 1/5 — Bad game *2026-08-12, version 1.97.00* No fun. So much extra garbage. ### 1/5 — Generates inorganic downloads *2026-08-11* This game gets download from a drama box app they offers coin to download this game and play it ### 1/5 — Waste of Time! *2026-08-04, version 1.97.00* This app is NOT exciting, challenging, or entertaining! It’s a circle of boring, useless fodder! It’s like chewing a piece of gum that someone else spit out after chewing away all the flavor! Don’t waste your life away on this SENSELESS app! ### 1/5 — 千日チャット禁止 *2026-08-04* 始めてからチャットしたのは、アホみたいにしつこいdiscordへの勧誘への短いお断りの2回のみ。discord勧誘botなのか山ほど送られてくるので、その後は無言で全部ブラックリストに入れていたところ、気づくと1000日越えのチャット禁止にされていた。 2回のチャットもdiscordはしないとの返事を短く書いただけなので禁止行為と捉えられる覚えもなく、それ以外チャットしてないのにこの扱い。問い合わせてもAIがアホみたいに禁止行為に触れている可能性があると返してくるだけで役にも立たない。 管理職に任命されてもチャット禁止すら伝えれないのでもうアライアンス抜けて辞めることにした。ゴミすぎるやろこんなん。 ### 1/5 — Okay *2026-08-04, version 1.97.00* Your normal game but there are so many scammers so be careful ### 1/5 — Don’t play! *2026-08-03, version 1.97.00* You will enjoy the game all the way until you open the sapphire mine! That when you start having to pay! You can not go any further with out spending money from this point you can not do this part I enjoyed until I did not being forced to have to spend money to go further! ## Most praised reviews (10 highest-rated) ### 5/5 — W cat food *2026-08-26, version 1.99.00* Just use Ts for cat food ### 5/5 — Yeah and no *2026-07-25, version 1.96.00* Game overall is really nice and good but I’ve seen a lot of scams happen from this game where people ask for your discord id make you download a different game to hack your phone. ### 5/5 — I love this game *2026-07-13, version 1.95.00* One of the best games I’ve played yet ### 5/5 — Arena Needs Major Changes! Fun Game Overall! *2026-06-21, version 1.94.00* After 3 or 4 months of playing Puzzles & Chaos. I found the way Arena is confusing. However the rest of the game is amazing! I would love to see more Multiple Element Heroes love Anastasia and Valerius. And I would love to see more centaur heroes like Dolly! Even Harpy Heroes! Since you do battle against then. I recommend this game to anyone who likes this style of game! Definitely 5 Star! ### 5/5 — Energetic game *2026-06-01, version 1.92.00* I love this game I like to play this game before going to bed best game ever I love to play this game ### 5/5 — Never paid a penny and I am one of top 10 players in my alliance, it’s biggest alliance in the realm *2026-05-03, version 1.91.00* Played this game from testerup, got paid £46 to finish tasks. Then I just continue playing for fun. Never spend a penny, I am progressing fast and I am one of best players in my alliance now, and my alliance is the strongest in K336 ### 5/5 — Can’t find the eating Dinosaur as in the Ad *2026-04-27* Could be the ads, Can’t find the eating Dinosaur level ### 5/5 — Game *2026-04-04, version 1.89.00* What’s up with the new textiles under barracks,resources ect the white text ??? ### 5/5 — honest review *2026-03-26, version 1.88.00* it’s giving what it needs to give ### 5/5 — Ironically fun *2026-03-15, version 1.87.00* I started playing this game from a Cash App. But the Cash App didn’t grant me my rewards for a completed task, their support was nice at first but stopped replying after knowing the amount of my missing rewards lol. I am still playing this game tho since it’s really fun with lots of things to do. The game has international players and in-app translation so the realm chatting channel is filled with different languages. The game also has pretty long and good growth path. A small complaint is every activity is under the UTC time, can you show two times? One UTC and another one with the players time zone? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*