# Puzzles & Passports: Match 3 — user reviews > 66 indexed App Store user reviews of Puzzles & Passports by BebopBee, Inc., rated 4.82/5 from 1,717 ratings. - Source: https://appshunter.io/ios/app/puzzles-and-passports-match-3/id6468675988/reviews - App overview in markdown: https://appshunter.io/ios/app/puzzles-and-passports-match-3/id6468675988.md - Rating breakdown: 5★ 1,487 · 4★ 181 · 3★ 32 · 2★ 7 · 1★ 10 ## What do users think of Puzzles & Passports? Overall sentiment: neutral **Pros** - 🚀 Great fun game - 💡 Interesting trivia and information - 👍 Enjoyable and addictive gameplay - 🚀 Top-notch graphics and animations **Cons** - 🐛 Frequent crashes and freezing issues - 💰 Expensive in-app purchases for boosters - 🔒 Unable to access full game after update - 🐛 Bugs and glitches after recent updates **Commonly reported bugs** - Game freezing and crashing after updates - Unable to access full game after certain levels - Progression issues and loss of saved data - Challenges and events not functioning properly **Most requested features** - More levels and cities to explore - Ability to save progress and restore accounts - Option to play the game as before the update - Fix issues with VIP lounge and progression ## Newest reviews (14 of 66) ### 4/5 — Nothing exciting *2025-03-21, version 1.29.0* This is a decent enough game and easy to play for free . It used to be much more interesting and even educational but it’s been changed and now it’s just a typical game. Enjoyable though. ### 4/5 — Remember BATO: TREASURES OF TIBET? *2025-01-11* This is a great fun game but like so many others.. your graphics and animations are top notch and better than so many others.. any chance you could bring back some of the classic games that made you a household name? The original ones like Bato? That game was like no other and is not in the App Store anymore.. can you bring it back?!?!! I miss that game sooo much and it has such historical significance…. It was really special and I’ve never finished it.. **Developer response:** Hello RichOooooo! Thanks for your 4-star review! 🌟 We're so glad you're enjoying the game and appreciate your kind words about the graphics and animations. If there's anything we can do to make it a 5-star experience for you, we'd love to hear your feedback! 😊 ### 4/5 — Game freezes A LOT *2024-12-28, version 1.27.0* I love the game but it freezes a lot and is frustrating! ### 4/5 — questions *2024-10-23* I just have a few questions how many cities are there have there been any updates I have missed when you play the daily challenges and you come in first place does it give you the rewards automatically or do you have to wait for the time to run out and then click on something I really enjoy the game thanks magic gems part 2 more questions a while ago when I first started playing I had 24 cities I made it halfway through the fifth city for about a week or so the Home Screen froze halfway through loading wouldn’t load all the way so I uninstalled the game and reinstalled it and had to start over now I have 19 cities on my map now I just started my 6th city but in my passport I have 24 cities I don’t want to uninstall and reinstall I don’t want to start over or lose everything I’ve collected a good amount of coins and boosters should I wait until the next update and hope the update fixes it self it’s taking me longer to complete each city the levels are getting harder love a good challenge thanks again magic gems after I login using the settings page how do I send a ticket I’ve never really thought about saving my progress I didn’t think it mattered or does it I’m still getting used to my I pad I just know the basics thanks again magic gems question I did the update the game works fine I still have 19 cities instead of 24 cities I’m just going to keep playing and hopefully more levels will open up when I get to higher cities thanks for all your help magic gems do you have any more games simulator to this one thanks again magic gems question the dance off does it restart after another event ends it saids finished I click on it and it goes away and other times I click on it when it saids open and it goes away and then it will come back saying open or finished I like playing it it helps build my boosters back up at times it’s been doing that for about 2 days thanks magic gems hi just wondering when there would be another update I’m just playing the balloon challenge and the dance challenge when they come up at the same time I’m just trying to make the game last a little longer thanks magic gems hi have a few questions I’ve completed everything in the travel journal and when I click on badges it saids 1 of 5 done are you supposed to stay stuck in the vip lounge I’ve been stuck in the vip lounge since the update even the different challenges end and different challenges begin I’m still stuck in the vip lounge and after the trophy challenge ends in the VIP lounge the levels start back ai1 instead of going up like they used to before the update I like the fireworks and lottery machine it’s cool I think it’s cool about used the stars you collect I miss collecting the postcards in my passport and seeing all different buildings being built as you came to them I wish there was a way to play the game the way it was before the update I really don’t care for the vip lounge I like different sceens you can do in the travel journal I’m going to continue to play I really enjoy the game thanks magic gems question I’m not there yet after you complete everything in your travel journal can you still play levels and build up your stars and coins or do you have to wait for the next update thanks magic gems **Developer response:** Hello there! Thanks for your detailed feedback! It sounds like you're missing the previous version of the game and have been stuck in the VIP Lounge since the update. The current VIP Lounge is designed for top-level players, but we understand your desire for more variety, including collecting postcards and seeing buildings being built. We're working on adding more exciting content and features to improve the experience. Stay tuned for future updates, and thanks for your continued support and feedback! ### 4/5 — Enjoying this game *2024-10-20* I’m enjoying this game, but I’m stuck on the VIP Lounge “mode” or whatever. I can’t find a way back to the main game **Developer response:** Hello there! Please download the latest version to get to the newest content! After you download it, you will see the VIP Lounge until that round ends, and then you will be guided back to the main game to complete the newest City Scenes! I hope you enjoy them and we hope to earn a fifth star from you :) ### 4/5 — questions *2024-10-19* I just have a few questions how many cities are there have there been any updates I have missed when you play the daily challenges and you come in first place does it give you the rewards automatically or do you have to wait for the time to run out and then click on something I really enjoy the game thanks magic gems part 2 more questions a while ago when I first started playing I had 24 cities I made it halfway through the fifth city for about a week or so the Home Screen froze halfway through loading wouldn’t load all the way so I uninstalled the game and reinstalled it and had to start over now I have 19 cities on my map now I just started my 6th city but in my passport I have 24 cities I don’t want to uninstall and reinstall I don’t want to start over or lose everything I’ve collected a good amount of coins and boosters should I wait until the next update and hope the update fixes it self it’s taking me longer to complete each city the levels are getting harder love a good challenge thanks again magic gems after I login using the settings page how do I send a ticket I’ve never really thought about saving my progress I didn’t think it mattered or does it I’m still getting used to my I pad I just know the basics thanks again magic gems question I did the update the game works fine I still have 19 cities instead of 24 cities I’m just going to keep playing and hopefully more levels will open up when I get to higher cities thanks for all your help magic gems do you have any more games simulator to this one thanks again magic gems question the dance off does it restart after another event ends it saids finished I click on it and it goes away and other times I click on it when it saids open and it goes away and then it will come back saying open or finished I like playing it it helps build my boosters back up at times it’s been doing that for about 2 days thanks magic gems hi just wondering when there would be another update I’m just playing the balloon challenge and the dance challenge when they come up at the same time I’m just trying to make the game last a little longer thanks magic gems hi have a few questions I’ve completed everything in the travel journal and when I click on badges it saids 1 of 5 done are you supposed to stay stuck in the vip lounge I’ve been stuck in the vip lounge since the update even the different challenges end and different challenges begin I’m still stuck in the vip lounge and after the trophy challenge ends in the VIP lounge the levels start back ai1 instead of going up like they used to before the update I like the fireworks and lottery machine it’s cool I think it’s cool about used the stars you collect I miss collecting the postcards in my passport and seeing all different buildings being built as you came to them I wish there was a way to play the game the way it was before the update I really don’t care for the vip lounge I like different sceens you can do in the travel journal I’m going to continue to play I really enjoy the game thanks magic gems **Developer response:** Hello there! Thanks for your detailed feedback! It sounds like you're missing the previous version of the game and have been stuck in the VIP Lounge since the update. The current VIP Lounge is designed for top-level players, but we understand your desire for more variety, including collecting postcards and seeing buildings being built. We're working on adding more exciting content and features to improve the experience. Stay tuned for future updates, and thanks for your continued support and feedback! ### 2/5 — Jackelyn Tompkins *2024-10-18, version 1.25.0* I love playing this game, for some reason it’s locked in VIP room, have no idea why I’m in a VIP room. I tried everything to get back in the game and can’t. Please unlock it for me ### 4/5 — Bug *2024-10-14* I am i starting in Paris area and when I went story area I clicked on it but nothing shows **Developer response:** Hello there! It sounds like you may have encountered a glitch. Please try restarting the app or checking for any available updates. If the issue persists, contact our support team in-game, and we'll help you get back on track with the story area! We're here to assist you! ### 2/5 — Disappointed *2024-10-14, version 1.25.0* I loved this game for so long but after the recent update it has become so hard to pass levels I can’t be bothered. Shame. ### 3/5 — Too many glitches!! *2024-09-18, version 1.24.1* I really love this game but this is the third time in 2 days where I’ve given 900 points to get 5 moves and it freezes. I not only cannot finish my game that I’ve been at x5 and I’ve been sent back to the start of a new game and minus my 900 points and I lost my 5x it’s very frustrating. I can’t recommend the game if this keeps happening!! ### 3/5 — Not enough coins *2024-09-17* I really enjoy this game, but it’s frustrating to run out of turns when I only have 1 item left. It is so difficult to get extra turns or boosters because they cost a ridiculous amount of coins. One item for 3900 coins? I have never seen another game where the boosters are so expensive. It is very difficult to accumulate that many coins. In fact, I have never done it even after playing this game for several months. **Developer response:** Thanks for your feedback! The purchase of +5 moves starts at 900 Coins and increases by 1,000 with each additional purchase on the same level, including boosters. By the time it reaches 3,900 Coins, you're getting two boosters included. If you'd prefer to save Coins, buy five lives for 900 Coins instead of more moves. We hope this helps, and we’d love to earn 5 stars from you! 🌟 ### 3/5 — Not enough coins *2024-09-12* I really enjoy this game, but it’s frustrating to run out of turns when I only have 1 item left. It is so difficult to get extra turns or boosters because they cost a ridiculous amount of coins. One item for 3900 coins? I have never seen another game where the boosters are so expensive. It is very difficult to accumulate that many coins. In fact, I have never done it even after playing this game for several months. **Developer response:** Thanks for your feedback! The purchase of +5 moves starts at 900 Coins and increases by 1,000 with each additional purchase on the same level, including boosters. By the time it reaches 3,900 Coins, you're getting two boosters included. If you'd prefer to save Coins, buy five lives for 900 Coins instead of more moves. We hope this helps, and we’d love to earn 5 stars from you! 🌟 ### 4/5 — questions *2024-09-08* I just have a few questions how many cities are there have there been any updates I have missed when you play the daily challenges and you come in first place does it give you the rewards automatically or do you have to wait for the time to run out and then click on something I really enjoy the game thanks magic gems part 2 more questions a while ago when I first started playing I had 24 cities I made it halfway through the fifth city for about a week or so the Home Screen froze halfway through loading wouldn’t load all the way so I uninstalled the game and reinstalled it and had to start over now I have 19 cities on my map now I just started my 6th city but in my passport I have 24 cities I don’t want to uninstall and reinstall I don’t want to start over or lose everything I’ve collected a good amount of coins and boosters should I wait until the next update and hope the update fixes it self it’s taking me longer to complete each city the levels are getting harder love a good challenge thanks again magic gems after I login using the settings page how do I send a ticket I’ve never really thought about saving my progress I didn’t think it mattered or does it I’m still getting used to my I pad I just know the basics thanks again magic gems question I did the update the game works fine I still have 19 cities instead of 24 cities I’m just going to keep playing and hopefully more levels will open up when I get to higher cities thanks for all your help magic gems do you have any more games simulator to this one thanks again magic gems question the dance off does it restart after another event ends it saids finished I click on it and it goes away and other times I click on it when it saids open and it goes away and then it will come back saying open or finished I like playing it it helps build my boosters back up at times it’s been doing that for about 2 days thanks magic gems hi just wondering when there would be another update I’m just playing the balloon challenge and the dance challenge when they come up at the same time I’m just trying to make the game last a little longer thanks magic gems **Developer response:** Hello there! Please send us a ticket in the game, and we can help you recover your account. If you've saved your progress, please try logging in again through the Settings page. There are still 24 cities, but the higher cities are hidden until you reach a higher level. We are working on new features and cities!! Update: You can send in a ticket by clicking on FAQ/Contact Us in the Menu tab. If you would like to maintain your current account, since you like our redesigned levels, we will send a gift to you to help you out! Update: We also have Animal Crush and Travel Crush (an earlier version of Puzzles & Passports) -- Update 7/26: Please contact us in the game, and we can help find a solution! Thank you for being such a great player! For reference, the Disco Rush event restarts when the one hour is up until the whole event ends! Update 9/10 We’ve introduced the Getaway Venice event for players waiting for more levels, so you can enjoy new content while we develop additional levels. Stay tuned for more updates. We appreciate your patience and support! 🌟 ### 4/5 — questions *2024-07-25* I just have a few questions how many cities are there have there been any updates I have missed when you play the daily challenges and you come in first place does it give you the rewards automatically or do you have to wait for the time to run out and then click on something I really enjoy the game thanks magic gems part 2 more questions a while ago when I first started playing I had 24 cities I made it halfway through the fifth city for about a week or so the Home Screen froze halfway through loading wouldn’t load all the way so I uninstalled the game and reinstalled it and had to start over now I have 19 cities on my map now I just started my 6th city but in my passport I have 24 cities I don’t want to uninstall and reinstall I don’t want to start over or lose everything I’ve collected a good amount of coins and boosters should I wait until the next update and hope the update fixes it self it’s taking me longer to complete each city the levels are getting harder love a good challenge thanks again magic gems after I login using the settings page how do I send a ticket I’ve never really thought about saving my progress I didn’t think it mattered or does it I’m still getting used to my I pad I just know the basics thanks again magic gems question I did the update the game works fine I still have 19 cities instead of 24 cities I’m just going to keep playing and hopefully more levels will open up when I get to higher cities thanks for all your help magic gems do you have any more games simulator to this one thanks again magic gems question the dance off does it restart after another event ends it saids finished I click on it and it goes away and other times I click on it when it saids open and it goes away and then it will come back saying open or finished I like playing it it helps build my boosters back up at times it’s been doing that for about 2 days thanks magic gems **Developer response:** Hello there! Please send us a ticket in the game, and we can help you recover your account. If you've saved your progress, please try logging in again through the Settings page. There are still 24 cities, but the higher cities are hidden until you reach a higher level. We are working on new features and cities!! Update: You can send in a ticket by clicking on FAQ/Contact Us in the Menu tab. If you would like to maintain your current account, since you like our redesigned levels, we will send a gift to you to help you out! Update: We also have Animal Crush and Travel Crush (an earlier version of Puzzles & Passports) -- Update 7/26: Please contact us in the game, and we can help find a solution! Thank you for being such a great player! For reference, the Disco Rush event restarts when the one hour is up until the whole event ends! ## Most critical reviews (10 lowest-rated) ### 1/5 — App will not open *2025-05-12, version 1.29.2* Error message with 2000 coins cannot update ### 1/5 — Unable to play the game. *2024-12-31* For the past week or so I have been unable to play the game because after it loads, I just get a dark screen (I can see the game in the background) but I can’t click on anything and it won’t allow me to play the game. Sad that it has been like this for a week and not fixed. **Developer response:** Hello there! We're sorry to hear about the issue you're experiencing. The latest update in the App Store addresses the dark screen bug, so please update the game, which should resolve the problem. Thanks for your patience, and we hope to earn five stars from you! 🌟 ### 1/5 — Stuck *2024-11-25, version 1.25.2* I have been playing the game for a while but now it just goes to 98% and stops. I cannot access the game ### 1/5 — Stuck at level 201 *2024-10-30* I’ve spent money on getting coins but somehow I’m stuck at same level ! The response from site was a generic bogus one ! Looks like they don’t have more levels but they still encourage you to BUY more lives ! Ridiculous ! ### 1/5 — Messed up *2024-10-19* Ever since the most recent update, I’ve been unable to access the app. I click on the app and it goes thru its cycle then it just freezes. I’ve started and restarted a dozen times and nothing happens. My only option left is to delete the game and reinstall. My problem with this final option, is losing all my coins and boosters. **Developer response:** We're sorry to hear about the freezing issue. The good news is that there’s an update available that addresses this problem. Please update the app to version 1.25.1, and it should resolve the freezing issue. Let us know if you continue to experience any trouble! ### 1/5 — Please sort this out *2024-10-18, version 1.25.0* I am in the VIP lounge in the airport and have played a few levels. Now the game will not load fully. Its there in the background but just keeps highlighting stars. Great game i want to kee playing ### 1/5 — Puzzles and passports game freezes cannot open. *2024-10-18* Why it is all of a sudden the games freezes? It got updated to some special lounge and all of a sudden I can’t even go into the games. It is black out. Very disappointed. Please look into it. Anyway,I just deleted the game. Will definitely not recommend to anybody. **Developer response:** Hello Kampong! We're sorry to hear about your freezing issue after the update. The latest update in the App Store addresses this blackout problem, so please try reinstalling the game or updating it. We hope you'll consider giving it another try, and we’d love to earn five stars from you in the future. Thank you for your feedback! ### 1/5 — Unable to play the game. *2024-10-18* For the past week or so I have been unable to play the game because after it loads, I just get a dark screen (I can see the game in the background) but I can’t click on anything and it won’t allow me to play the game. Sad that it has been like this for a week and not fixed. **Developer response:** Hello there! We're sorry to hear about the issue you're experiencing. The latest update in the App Store addresses the dark screen bug, so please update the game, which should resolve the problem. Thanks for your patience, and we hope to earn five stars from you! 🌟 ### 1/5 — Make more the levels longer like Gummy Drop *2024-09-08* I used to play this game when it was known as travel crush and the levels are too short. I wish it was like gummy drop where you had more monuments and more levels per monuments ### 1/5 — DELETED Same old game *2024-03-31* Same game as many others. Typical "bait and switch" ads show a completely different game. I've played about 40 levels and no "bonus level" giving the ability to play the advertised game.... DELETED! **Developer response:** Hi there! I'm sorry you didn't like how the game was portrayed in the ad. Could you let us know which ad you liked enough to check out Puzzles & Passports? It can give us an idea of what our players want to see in the app! You can contact us at support@bebopbee.com with any feedback you'd like to give us. ## Most praised reviews (10 highest-rated) ### 5/5 — PUZZLES & PASSPORTS *2025-01-21, version 1.28.0* HELLO, I’M TRYING OUT THIS NEW GAME FOR 2024, AND SO FAR, I’M TRYING TO UNDERSTAND PARIS, WHICH WILL HOST THE 2024 OLYMPIC GAMES VERY SOON. YOU’VE PICKED A FINE TIME TO SHOW WHAT PARIS IS BEFORE THE GAMES CAN BEGIN. SEE YOU ON JULY 26TH! Kenneth Huang. 1/11/24. SO FAR IN 2025, I’VE BEEN HAVING A BLAST WITH: PUZZLES AND PASSPORTS. RIGHT NOW I’M IN MARRAKECH. I DON’T KNOW WHAT THIS PLACE LOOKS LIKE. I’D BETTER FIND OUT. Kenneth Huang. 1/20/25. ### 5/5 — Best game *2024-11-01* Had a glitch but they fixed it right away . I can play for hours . They do give extra free lives generously ! ( much much much better than the castle king games ) . **Developer response:** Thanks for the wonderful review! We’re thrilled the glitch was quickly resolved and you’re enjoying the app. I am happy to hear we’re a step above! Keep playing and having fun for hours! 🌟 ### 5/5 — AMAZING GAME!!!! *2024-10-26* This is a must download game!!! It’s nothing like all other games!!!! It’s great and you can play for hours. ❤️ **Developer response:** Hello #1 Player! Thanks for the glowing review! We're thrilled you enjoyed it and found it unique from other games. I'm so glad it’s keeping you entertained for hours! ❤️ Keep having a blast! 🌟 ### 5/5 — Excellent World Traveling Game *2024-09-13* Perfect mobile game for young users (and old) who want yo travel the world and learn about different countries. **Developer response:** Thanks for the fantastic 5-star review! We're thrilled you find the game perfect for users of all ages who want to travel the world and learn about different countries. Keep enjoying your adventures! 🌟 ### 5/5 — Love this game *2024-09-02* This has been one of my favorites to play!! I need more city’s though. I’ve completed them all!! I hate to delete it because there is nothing else to play. **Developer response:** Hello there! We're so glad this is one of your favorite games! If you've completed all the cities and are looking for more to play, please get in touch with us in-game for options to replay levels. We're here to keep the fun going! 🌟 ### 5/5 — Love the game need more levels *2024-08-07, version 1.23.0* I love this game but I need more levels!!!! ### 5/5 — Great game *2024-07-07, version 1.23.0* The creator(s)of this are clearly passionate about the game. It’s very easy to play for free so their focus must be on player enjoyment. I buy something now and then to support them as so much thought has gone into this. Can just be played as a simple traditional matching game but there’s also an educational travel component that adds an extra dimension for those interested. Could even be used as a brain break for kids at school. I play this more often than I should! It’s so nice not being bombarded with ads too. Well done to you! ### 5/5 — Awesome! *2024-06-15, version 0.1.22* I have never written review for any game. But this game is absolute perfection! ### 5/5 — Fun and Addictive! *2024-05-21* puzzles are challenging and engaging, and the graphics are stunning. Exploring different locations around the world adds an exciting twist. Highly recommend for puzzle lovers! 🌟🌟🌟🌟🌟 **Developer response:** Hello there! Thanks for the fantastic review! 🌟 We're thrilled you're enjoying the challenging puzzles, stunning graphics, and exciting world exploration. Happy adventuring, and thanks for recommending us to other puzzle lovers! 🌟🌟🌟🌟🌟 ### 5/5 — Fun and Fair *2024-05-19, version 0.1.21* All the elements and you can actually progress. ☺️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*