# Qantas Entertainment — user reviews > 109 indexed App Store user reviews of Qantas Entertainment by Qantas Airways Limited, rated 4.30/5 from 77 ratings. - Source: https://appshunter.io/ios/app/qantas-entertainment/id968906181/reviews - App overview in markdown: https://appshunter.io/ios/app/qantas-entertainment/id968906181.md - Rating breakdown: 5★ 54 · 4★ 8 · 3★ 7 · 2★ 1 · 1★ 7 ## What do users think of Qantas Entertainment? Overall sentiment: negative **Pros** - 📺 Good entertainment selection and variety of movies/shows - 📱 Easy to download and use on personal devices - 🎧 Ability to connect wireless headphones for viewing - ⏸️ Resume functionality allows continuing where you left off - 🎬 Thoughtfully designed app interface - 📡 Works well on newer model devices with stable performance **Cons** - 🐛 App frequently crashes during playback - 📵 Won't open or connect properly - 🎯 Excessive unskippable ads before content - 🔊 Headphone requirement prevents accessibility for deaf/hard of hearing users - 📶 Slow WiFi connectivity and buffering issues - 🔄 Freezes when in-flight announcements occur - 📱 Incompatible with older iOS versions and devices - 🎬 Limited movie/show selection on some flights - ⚠️ App requires headphones even for caption-only viewing - 🔌 Won't recognize Bluetooth or wireless headphones - ❌ Service unavailable on certain flight routes - 🔄 Requires rewatching ads after app restart - 📊 Unreliable and inconsistent performance across flights - 🎥 Videos play for only 1-3 minutes before freezing - 🌐 Landscape mode not supported on some devices **Commonly reported bugs** - App crashes after ads finish playing - Won't launch or open on startup - Connection drops frequently during playback - Video freezes every 1-3 minutes requiring app restart - Announcement UI blocks playback interface - App stuck in update loop and cannot be deleted - DRP error on Samsung tablets - Incompatible with VisionOS even in compatibility mode - Fails to recognize wireless/Bluetooth headphones as valid - Hearing aids not recognized as audio output - Landscape rotation not functioning - Videos play for less than 1 minute before stopping - App unresponsive and slow UI - Random network disconnection errors despite active connection - Unable to reinstall after deletion - Endless loop between app, browser, and App Store - Content won't play on specific device types - WiFi connectivity issues specific to Apple devices on certain aircraft **Most requested features** - Remove mandatory headphone requirement for accessibility - Add search functionality to find movies/shows - Support for Bluetooth and wireless headphones - In-flight announcement integration through app - Skip forward/scrub functionality without triggering ads - Ad tracking to prevent rewatching same ads - Improved buffering for video playback - Support for older iOS versions - Subtitle/caption support for TV shows - Landscape mode rotation support - Provide headphones or alternative audio solutions - Expand content library consistency across flights - Better WiFi infrastructure on aircraft ## Newest reviews (19 of 109) ### 2/5 — Doesn’t let me open the app *2026-02-02, version 5.0.5* Downloaded it, I pressed it everywhere and it won’t open ### 2/5 — Ads, ads, ads and more ads *2026-01-18, version 5.0.5* No way to check the trailer of a movie. Be prepared to endure repetitive and incessant ads at the beginning of each title. ### 4/5 — Great improvements but some fixes needed *2026-01-04* Re-discovered the qantas entertainment app recently. It works very smoothly on recent model devices. But still issues with announcements UI blocking the playback UI even after announcements have concluded. Have to hard stop the app and then restart. Good thing is that I can resume the movie conveniently. Bad news is that I must suffer through all the ads again. This really kills the experience, so detecting that the user has seen the ads should be tracked to avoid this poor experience. Apart from that it’s a great app **Developer response:** Hi, thank you for the positive feedback. We’re sorry to hear about the announcement UI blocking your screen and forcing you to re-watch ads. To help us look into this and fix it, please email mobileappsupport@qantas.com.au with your: - Flight number - Flight date & time - Device model & iOS version We appreciate your help in improving the experience. ### 3/5 — not good *2025-11-02, version 5.0.1* they did not add dexter for watching but i am satisfied of the flight i guess ### 1/5 — Useless Low Volume *2025-09-30, version 5.0.0* When using this app the volume was so low I could not use it. Very frustrating! Poor range of movies with no search feature. ### 1/5 — Qantas wifi too slow and clunky *2025-09-26, version 5.0.0* Can watch movies or listen music too slow ### 1/5 — Unreliable *2025-09-09, version 4.3.1* This is the worst airline app I have ever used by a very long way ### 2/5 — Mid af *2025-07-11, version 4.3.1* Movies section is half decent but not the biggest selection, 3d map janky af and no music only stupid audiobooks for nerds, not a great app, the screens on the seats were much better, bring them back! ### 1/5 — Needs a lot of work *2025-07-10, version 4.3.1* You can’t skip forward 10 sec or scrub to find where you were watching without get a minute of ads every time ### 1/5 — Can’t view in landscape mode *2025-07-09, version 4.3.1* Not the best app. Some movies only play for less than 1min. Screen won’t auto rotate/no option to rotate ### 1/5 — Not available on flights to Newman *2025-06-17, version 4.3.1* Not good ### 1/5 — Maybe if your updates work *2025-05-11, version 4.3.1* 5 days ago and your update still won't work. Do you even test them? ### 1/5 — Only feeds you ads before it freezes and stops you watching anything *2025-05-03, version 4.3.0* Terrible ### 1/5 — Waiting *2025-04-25, version 4.3.0* This app makes you wait as frequently as Qantas does ### 1/5 — Useless *2025-04-25, version 4.3.0* Books flight. ‘Download our fantastic app IMMEDIATELY’ insist the endless Qantas emails. Get on plane. ‘Service not available on this flight’. It’s a heck of an organisation. ### 1/5 — Business Class blunder *2025-04-17, version 4.3.0* Wifi only stable for 10 seconds. 40mins into flight with no connectivity ### 1/5 — So stupid *2025-04-05, version 4.3.0* Wont let you watch anything without headphones! What if we watch on no volume!?!? ### 3/5 — Plane Announcements should be added *2025-03-23, version 4.3.0* It would be useful if plane announcements came through this app? Currently text appears to advise of an announcement but by the time users remove their headphones or ear buds, they’ve missed it. It should be relatively easy to port plane announcements through this app since other carriers already do it. ### 1/5 — App keeps crashing *2025-02-17, version 4.2.0* Extremely frustrating. Able to watch the ads but not the film as the app crashed every time I tried to watch anything. Super frustrating and annoying as Qantas leant in on this approach for their in flight entertainment. Rather supply a tablet or something than this shocking experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Continuously drops out *2026-06-10, version 5.2.1* Maybe it’s the older regional planes but this is incredibly unreliable and is prone to continuously dropping out. ### 1/5 — Entertainment would imply it worked *2026-05-27, version 5.2.1* Long day, late flight home - app says announcement in progress the whole time. Was looking forward to just relaxing, topped off by a late flight. ### 1/5 — Sucks *2026-05-24, version 5.2.1* Never works!!!!!!!!!!!!!! ### 1/5 — Useless *2026-05-13, version 5.2.0* Useless ### 1/5 — Never works properly *2026-03-22, version 5.1.0* It never works for me more than 15 mins in an hour. Useless utter rubbish ### 1/5 — Doesn’t connect *2026-01-22, version 5.0.5* Even though there is entertainment available on the flight it doesn’t connect so I need to use safari to watch movies which is a pain ### 1/5 — Entertainment on the cheap *2025-12-29, version 5.0.4* Took a flight from Melbourne to Perth on a 737 800 last night. I was really surprised to find that there was no back of seat screens or supplied laptops to view Qantas entertainment! It was BYO flight. First of all you have to through the rigmarole of downloading the Q entertainment onto your own equipment which if it’s your phone is too ridiculously small to see anything. Luckily I had my laptop with me so had to do the same all over again and reset passwords to enable me to download. Flight was nearly over before I got to watch anything! Really cheapskate from Qantas. I expect better form Q particularly as it’s a full fare inclusive service and not a budget airline. ### 1/5 — Disappointing due ads *2025-12-08, version 5.0.2* There are too many ads that cannot be skipped. Users (who already paid to be onboard a full service carrier) must sit through several minutes of ads each and every time they start a show. ### 1/5 — Inoperable on VisionOS *2025-11-08, version 5.0.1* Even via compatibility mode. ### 1/5 — Caught out *2025-10-10, version 5.0.0* Got to the airport info says no viewing portals download app did that but no headphones supplied ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2025-12-14, version 5.0.4* I like it. Great for short flights. Easy to download and use ### 5/5 — Worked well *2024-11-22* Connected to the Qantas wifi and watched a couple of movies. Wasn’t happy about my seat’s screen as it didn’t work and on a full flight, I couldn’t change seats. However I had the app and I had no issues with it at all. ### 5/5 — Great app *2024-10-11, version 4.1.1* Excellent array of entertainment and slick layout. Qantas free wifi and seat back screens are amazing too. ### 5/5 — Way to go Quantas *2024-07-05* So happy with the app for entertainment because I can link my noise canceling headphones to my phone and still watch the in-house entertainment. So much better than other airlines that I have to deal with in America ### 5/5 — Slay capybara all day *2024-05-30, version 4.0.0* I love it bc you can watch all the movies you have to pay for on other apps it’s amazing ### 5/5 — Fantastic App! *2024-05-20, version 4.0.0* Such a thoughtfully designed app, possibly one of the best experiences on an airline entertainment app. ### 5/5 — My Aussie fam *2023-12-16, version 3.4.3* Right here ### 5/5 — OHHHH YOI *2023-11-10, version 3.4.2* ME LOVE DIS ### 5/5 — Amazing *2023-06-04, version 3.3.0* Haven’t tried it before but in my imagination it’s great. ### 5/5 — Awesome! *2019-07-05* I love how it has a family,Disney title/row and more! It shows you the genre and the Director, rating and other info about the movie. It will give you movies/shows big & small, adult & kid. Finally I think this is great app for your plane flight/travel, it keeps you entertained and happy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*