# Qantas Money — user reviews > 100 indexed App Store user reviews of Qantas Money by Qantas Airways Limited, rated 4.62/5 from 73 ratings. - Source: https://appshunter.io/ios/app/qantas-money/id1133394211/reviews - App overview in markdown: https://appshunter.io/ios/app/qantas-money/id1133394211.md - Rating breakdown: 5★ 54 · 4★ 14 · 3★ 1 · 2★ 0 · 1★ 3 ## What do users think of Qantas Money? Overall sentiment: negative **Pros** - 👍 Easy to access and navigate interface - 💳 Integrated multi-account management - 🎁 Good rewards and points integration - 🔒 Secure two-factor authentication - ⚡ Quick card activation process - 📱 Apple Pay integration (when working) **Cons** - 🐛 Frequent login errors and crashes - 🐢 Extremely slow app performance - ❌ Missing transaction search functionality - 📊 Inaccurate balance and transaction display - 🔄 Delayed transaction processing - ⚠️ Persistent 'technical difficulties' messages - 🗑️ Cluttered dashboard with irrelevant tiles - 📱 No Apple Pay support - 🔐 Excessive security prompts and re-authentication - 💱 Poor exchange rates for travel money - 📞 Unresponsive customer support - 🔗 Broken Yodlee integration for categorization - 📄 Difficult statement access and downloads - 🐛 Data format errors preventing login - ⏳ Slow BPAY payment processing **Commonly reported bugs** - Login fails with 'data isn't in correct format' error - App freezes or crashes on startup - Balance and transaction information not displaying - Transactions not showing for extended periods - Pending transactions taking weeks to clear - Shared account showing different figures for each user - Credit balance and available credit not adding up correctly - Statement access feature broken or stuck - Yodlee connection errors preventing category updates - App timeout errors and connection failures - Duplicate linked accounts appearing - Card appearing as cancelled then correcting itself - Requires re-login for different app sections despite being logged in - Offers section only working 10% of the time - Email update feature throwing errors - Statement installment plan feature stuck on loading **Most requested features** - Transaction search and filter functionality - Real-time transaction notifications - Apple Pay support - Ability to hide or customize dashboard tiles - BPAY address book for saved bill details - Advanced spending insights and analytics - Monthly net income/expense visualization - App widgets for quick balance view - Support for additional currencies (e.g., South African Rand) - Bendigo Bank integration - Ability to categorize pending transactions - Dark mode option - In-app dispute resolution for transactions - Better transaction details and vendor information ## Newest reviews (18 of 100) ### 4/5 — Data is in incorrect format *2025-07-06, version 3.34.5* I was unable to log in for the first time. App appears to work now ### 2/5 — Useless tiles on dashboard *2025-06-04, version 3.34.4* Qantas money still can’t get it that there are tiles on the dashboard that are useless and just cause confusion as there is too much to look at. An example is my old credit card, I closed this 7yrs ago, why is it still showing on my dashboard? Why can’t I hide this tile? And you also have the Qantas home loan tile on the dashboard, which I don’t need. Please Qantas Pay app developers, sort this out and make the app more user friendly with less ‘clutter’ to look at on the home dashboard. ### 3/5 — The app is just bad *2025-06-01, version 3.34.4* By far the least useful credit card app I have. I don’t care about your home loan and Qantas pay - but still see them all the time on the main screen. Almost no trx details (but nearly useless insights), no BPay address book (so entering all bill details again and again), and so on. ### 1/5 — Can’t access app at all *2025-04-14, version 3.34.4* Error message: Something went wrong The data couldn't be read because it isn't in the correct format. Besides the error alert, the page is blank and the only button can’t be pressed. Uninstall/reinstall makes no difference. ### 1/5 — Lost Access to my money and Call Centre couldn’t help *2025-04-11, version 3.34.3* Avoid the app, avoid Qantas Money, just before I was to fly out, app would not recognize my account or funds and call centre was unable to restore it. Told to use whatever was on card and get a new one. Goodbye Qantas Money…,you suck! ### 1/5 — So annoying *2025-04-07, version 3.34.3* Be asked to put 3 security questions everytime when looking a statement. Its so annoying dont understand why we need to do that. ### 2/5 — Poor performance *2025-04-04, version 3.34.3* Never shows up to date transactions nor does keep up to date the correct balance. Very poor system nothing but issues. ### 1/5 — App is terrible *2025-04-01, version 3.34.3* The app does not list all transactions and so cannot see transaction history or if any fraudulent activity has occurred. I’ve raised a number of times with QF but still not resolved. Can only check transactions once statement is received each month. ### 1/5 — Quite possibly the worst banking / card app *2025-03-13, version 3.34.3* I have to say the Qantas money app is probably one of the worst banking card apps that I’ve ever used. It is so bad that I’m seriously considering cancelling the credit card and going back to my standard banking apps and cards. It is very buggy, and simply accessing statements each month requires a password! The app randomly rejects passwords as incorrect when they are correct. There is no way to have your account unlocked once locked other than resetting the password to a new one. This makes it very difficult to manage. Additionally, the connection between Qantas frequent flyer and the money app glitches resulting in PIN resets of your Qantas frequent flyer number being required. Very painful to a frequent flyer to have to keep changing this PIN. The connection between Qantas airline and Qantas money should not require this checking and re-checking of the frequent flyer membership. It’s clear based on the wording to customers on the app that there is confusion for customers into relation to which pin they’re entering. Another pain point is the lengthy delay that it takes for transactions to actually come off pending. A transaction can take a week or more before it flows through to the card. It remains as a pending transaction I have provided feedback in several surveys over the last two years, but nothing has improved. Contacting customer support in relation to QANTAS money will take five minutes and 44 seconds to navigate the IVR through the basic menus. This is far too long for a screening process of an IVR. All in all, it’s a very amateurish attempt at a banking / card app. My advice to people is don’t bother with a Qantas credit card. ### 1/5 — Can’t access statements *2025-03-07, version 3.34.3* Can’t access statements, doesn’t work most of the time ### 1/5 — Poor user experience and lack of customer support *2025-03-07, version 3.34.3* I have been using the app for about 6 months now. I am the primary cardholder. My partner is the secondary cardholder. The app has failed to show us our separate transactions. We can only see the primary cardholder transactions or the secondary cardholder transactions. Never both transactions. During these 6 months, I have lodged ar least 6 complaints and technical support requests. Only once I have spoken with a person, and the problem has never been resolved. And before you say, I have deleted and installed the app several times, updated both app and iOS. Nothing seems the work. ### 1/5 — Nightmare *2025-03-06, version 3.34.3* Almost always super slow or not able to connect at all, surely there’s a solution ### 1/5 — Slow *2025-03-06, version 3.34.3* Frequently stalls while loading requiring closing the app and restarting ### 1/5 — Broken *2025-03-05, version 3.34.3* App became useless a few months ago, get a vague “something went wrong because data is in the wrong format” error on trying to log in. The app’s been updated since but still broken. Pathetic really. ### 2/5 — Buggy *2025-02-27, version 3.34.2* Always something wrong with the app at some point in time. Poor customer experience ### 2/5 — Make it work *2025-02-27, version 3.34.2* If customers are forced to download an app to view anything (ie statements etc) on an app, then please make it work 99% of the time! It is unacceptable to always have errors on the app every other day. ### 2/5 — Typical Of Qantas… *2025-02-27, version 3.34.2* I’m really not sure how this app has its star rating? Fake reviews?… Having only a BPay option to transfer money into the card in 2025 seems absolutely wild to me. Why do I have to wait 678 banking days (clearly exaggerated) for money to clear on my card? Getting statements off the app is harder than it should be. There’s no option to dispute charges online without having to call. You can hardly even see who the vendor is that you purchased from (my old St.George card showed everything) with a button to dispute that particular charge. App is clunky and barely even opens sometimes, just get the loading circle of death. The whole thing needs to be ripped to shreds and started again. 2013 called - they want their banking app back. ### 1/5 — App not working *2025-02-27, version 3.34.2* The app doesn’t open! Just times out ## Most critical reviews (10 lowest-rated) ### 1/5 — Notifications *2025-07-09, version 3.34.5* Notifications should always come through when payments or transactions are made to Apple Watch and phone ### 1/5 — Unable to log in *2025-06-29, version 3.34.5* After entering my FF number, surname and pin followed by the correct 2FA code I am presented with the same error other reviewers have experienced: “The data couldn’t be read because it isn’t in the correct format” ### 1/5 — App don’t show transactions *2025-06-24, version 3.34.5* I’ve keep experiencing the same issues since 5 months ago: doesn’t display transactions since Nov 27, only show older transactions, or the past 3 days. Keep calling to get it resolved and every time they say is still under investigation and if I tried uninstalling and installing again. Pretty disappointed. ### 1/5 — Can’t log in *2025-06-05, version 3.34.4* “Data is in incorrect format” error, please fix it ### 1/5 — No search feature ? *2025-05-31, version 3.34.4* I keep looking but I came to the conclusion that there is NO search feature in this app ! How can we stay on top of our bills if we can't check when was the last one was paid ?! Please update the app and add a search feature. TIA ### 1/5 — Terrible app experience *2025-04-29, version 3.34.4* The app is clunky and not well designed. I can’t log in anymore because I get an error message saying text is not correct format and the app just freezes. I guess this is what happens when profits are prioritized over the customer. ### 1/5 — Bugs *2025-04-24, version 3.34.4* A lot of bugs and outages, including payments not showing up. I’m surprised they haven’t been fined yet. ### 1/5 — Broken *2025-04-22, version 3.34.4* Cannot log in. “Something went wrong” error. ### 1/5 — Lacks simple features like search *2025-04-21, version 3.34.4* Searching for a transaction is such a simple thing that anyone would expect in a banking app like this. Its disappointing that you haven’t implemented such a basic feature in the app ### 1/5 — Terrible *2025-04-15, version 3.34.4* Woeful customer service. Extremely difficult to close my account after battling for weeks to have my card delivered, which never arrived. ## Most praised reviews (10 highest-rated) ### 5/5 — Qantas Point *2025-07-24, version 3.34.6* The apps nice and easy to access ### 5/5 — More countries *2025-07-18, version 3.34.5* I am enjoying the Qantas pay. But I need something with South African Rands included. But that’s my only gripe. ### 5/5 — First time *2025-02-20, version 3.34.2* Early days but it’s looking good ### 5/5 — Great app *2025-02-05, version 3.34.1* Needs a search function to look for transactions ### 5/5 — QANTAS Master Card *2025-02-03, version 3.34.1* There are some great points with the QANTAS MasterCard. Each transaction via Apple Pay on my iPhone is instantly recognised in value and geographically. The two factor identification when paying online today appears to be very secure. Notification of transactions that appear to be perhaps fraudulent are questioned by and I am advised by QANTAS MasterCard. All in all very happy. ### 5/5 — Fast and Easy *2024-12-05, version 3.33.2* The whole process right from application to activating the card was done within a week. Very happy with the service. ### 5/5 — Great card *2024-08-30, version 3.33.1* Qantas credit card is by far the best and easiest credit card to use, thanks Team. ### 5/5 — Anatoli *2023-07-01* For a couple of month I have been using the app. I have a few concerns about this app first one the transactions some time not appear immediately and second one over the weekend the entire app freezes with no information till next business day. The rest is good and not much to be unhappy about. As promised I have my points loaded and still enjoying my wine plenty things to learn **Developer response:** Thank you for the positive review, smell cork. We are happy to hear that you are enjoying the points. For the concerns you raised, we are sorry about that. If you are still experiencing these issues, please contact us at 1300 992 700, available 24/7. ### 5/5 — All your credit transactions in one app *2022-06-24* Love this app! It not only contains all my credit card transactions but also any other bank accounts that you wish to include. Like how I can assign categories to each transaction to help manage my finances and budget. The best part of course is it’s integrated with my Qantas Frequent Flyer account providing up to date information about my points and credit status. ### 5/5 — Bell Customer representative did an excellent job *2022-02-20* I contacted qantas mastercard to activate my pin bec last friday one cust rep helped me to activate the card but the pin she did not. I went to shop today and i was not able to use it bec my pin is not set up yet. Today I spoke with one cust rep and she said I need to call on Monday so frequent flyer staff can help me. Imagine credit call customer cannot use their card bec a rep cannot help to activate the pin. But I tried to call again and Bell qantas mastercard rep helped and assisted me very well. She helped me to log in to qantas website by resetting my frequent flyer questions. She is very knowledgeable even advice that answers should nver be with spaces which i did not know. Then we went again to wantas money apps and thats where we set up my pin. Bravo… thanks Bell your the best. Keep it up.. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*