# Qantas Wellbeing — user reviews > 76 indexed App Store user reviews of Qantas Wellbeing by Qantas Airways Limited, rated 4.70/5 from 48,314 ratings. - Source: https://appshunter.io/ios/app/qantas-wellbeing/id1081741211/reviews - App overview in markdown: https://appshunter.io/ios/app/qantas-wellbeing/id1081741211.md - Rating breakdown: 5★ 38,983 · 4★ 7,288 · 3★ 1,356 · 2★ 202 · 1★ 485 ## Newest reviews (19 of 76) ### 4/5 — Needs polish *2026-07-14, version 3.34.0* Overall, app works quite well. A few things that need a bug fix. First of all, i attempted to troubleshooting myself with no avail. Even deleted an app and reinstalled, but bugs persist. Target step numbers: once they set, there is no way to update the target. Press an option for update and nothing happens. On an activity refresh, eg swipe from top down, i get an error message… oops, an error has occurred. Try later. Signing out and back does a force refresh and I get the points. My 2 c ### 2/5 — VPN *2026-07-06, version 3.34.0* I loved this app until I realised that it won’t work when a VPN is active. ### 4/5 — Syncing trouble. *2026-06-24, version 3.34.0* I just cannot get it to sync with apple health properly. I’ve done everything suggested. Some days it’s fine others it just will not sync. Today for example It says I’ve done 8500 steps. But according to apple Health I’ve done 11200. No matter how many times I try to update it will not. So frustrating. EDIT. This has never been solved and is INCREDIBLY annoying. ### 3/5 — Needs bug fixes *2026-06-20, version 3.34.0* I like the app to increase fitness goals, however the app has so many bugs. Every night it never seems to update or crashes and won’t transfer your steps. It is just so annoying. You have to try to turn the phone off and on. It doesn’t syncs the data properly. Come on qantas - it can’t be that hard. ### 2/5 — No longer works *2026-05-17, version 3.34.0* See title…can’t log in - won’t connect to their servers ### 4/5 — App bugs *2026-04-28, version 3.34.0* The app is not updating steps and challenges- please fix ### 1/5 — Not working *2026-04-28, version 3.34.0* App not working for a couple of days now and no updates. ### 1/5 — App not working *2026-04-28, version 3.34.0* Cannot login. Keep getting message a problem occurred try again later. ### 1/5 — Needs competent software coders *2026-04-28, version 3.34.0* This app is glitchy, as many have said. It could well be server back-end issues, but the number of times the app won’t update data, or won’t allow changes to set limits, is not just annoying, but also incredibly frustrating. The interface isn’t bad, but the inability to connect to the server for whatever reason (often on weekends or holidays) tells me that it’s not being resourced enough to keep it running or to fix the code in the app. This must be exacerbated by users constantly trying to connect, further slowing the process. I feel sorry for the people who have to maintain the software: it needs an overhaul to make it more reliable and less frustrating for users - especially over long weekends. ### 3/5 — App malfunction? *2026-04-28, version 3.34.0* Whilst I love the app and it gives me incentive it is forever failing and it becomes very frustrating and useless ### 2/5 — Frustrated with app not working *2026-04-27, version 3.34.0* The app has stopped working. It will not sync. I have tried deleting it and downloading it again. This has not helped. I now cannot login as I keep getting “oops something went wrong try again later”. Extremely frustrating. Please fix this issue as I know it is happening to other people as well. ### 3/5 — Regularly drops out and freezes *2026-04-27, version 3.34.0* Very difficult to reinstate. ### 2/5 — Great when it works *2026-04-27, version 3.34.0* Great app when it works. But it’s slow and constantly spoiling for the last few days. What’s going on?!? Fix it or I’ll delete the app ### 1/5 — Flakey, won’t sync *2026-04-27, version 3.34.0* Wouldn’t sync, couldn’t change daily target so deleted app and reinstalled. Now can’t log in, keeps saying I have no internet ### 1/5 — App not working *2026-04-27, version 3.34.0* App logged me out and now it won’t log me back in. Tried deleting and reinstalling but still not letting me log in. Many others affected as well according to recent Facebook posts 26/4/26-27/4/26 ### 2/5 — App stopped working *2026-04-27, version 3.34.0* I was enjoying participating in the daily challenges but the app stopped working a couple of days ago and I can’t get back in even after trying several different troubleshooting methods. ### 1/5 — Your IT is hopeless *2026-04-27, version 3.34.0* 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 ### 3/5 — Annoying *2026-04-27, version 3.34.0* Very glitchy. If you can get it to stop loading ### 1/5 — Doesn’t load *2026-04-27, version 3.34.0* Omg doesn’t load! Why???? ## Most critical reviews (10 lowest-rated) ### 1/5 — Failing to update steps *2026-08-24, version 3.34.0* It’s day 3 and already it’s failing to update steps, showing them as zero. Nothing has changed with syncing and there’s no way to push a sync with health app etc. ### 1/5 — Constant errors *2026-07-12, version 3.34.0* Constant errors in the app means you miss out on points because activities are not being loaded. This has happened a few time and I’m over it! I have turned my phone on and off, I have logged out of the app and te-logged in. Today I cannot load my 25km bike ride. ### 1/5 — Terrible app *2026-05-11, version 3.34.0* App won’t open at all ### 1/5 — App not working *2026-04-28, version 3.34.0* Last few days unable to load or refresh the activity data in the evening, and yesterday totally not working at all. I tried to log out and unable to log back in. And tried to remove the App and reinstall; still not working and not able to log in again. Totally hopeless. ### 1/5 — Wellbeing app is not working *2026-04-28, version 3.34.0* Wellbeing app is not working - support team has not responded yet to confirm the issue ### 1/5 — Amanda *2026-04-28, version 3.34.0* Suddenly can no longer log into the app after several tries? What happened? ### 1/5 — Frustration *2026-04-28, version 3.34.0* This app continually has issues were you can’t edit goals. ### 1/5 — Constant outages & fails to sync correctly *2026-04-28, version 3.34.0* The wellbeing app has historically been a hugely problematic app, that frequently fails to sync steps, particularly at night when one is seeking to update their step targets. The instance of these syncing issues occurs at least twice weekly. ### 1/5 — Fail to sign in *2026-04-28, version 3.34.0* For the past 48 hours my app has not worked or updated my steps. So I signed out and signed back in and the app would allow me to sign in . So I uninstalled the app switched my phone off and then restarted the process. And still the app does not work and will not allow me to sign in. ### 1/5 — Zero star app *2026-04-28, version 3.34.0* If this app was a bank app we wouldn’t have any money in our account. Always have problems and always is missing qantas points. Shame on this app. ## Most praised reviews (10 highest-rated) ### 5/5 — When you need to earn a single QF point *2026-07-15, version 3.34.0* Don’t let your QF points expire! Simply install this app, take a quiz, and uninstall the app. Repeat every 18 months. ### 5/5 — Loved the app, but it’s not working now *2025-01-06* I have had the app for many years and have enjoyed collecting the extra QANTAS points. However in the past couple of weeks the app isn’t working… whenever I click on the app it just glitches out, I have deleted the app and then reinstalled it but nothing seems to work! Now too sure what else I can do? Any help would be greatly appreciate! ### 5/5 — Recent Update Syncing Issue *2022-12-15* Since updating this app 3 days ago, the Qantas Well-being app no longer automatically syncs with Apple Health. The only way I can update the Well-being app is to either log out and back in again or turn off and on again the steps toggle in the data source. I don’t know if anyone is having the same trouble, I have reported the problem. UPDATE: Since reporting the issue, I was promptly contacted and provided with assistance and a resolution to the problem. I was really amazed with the pro-active approach and support I received - Well done! **Developer response:** Hi NJ1962, thank you for contacting us. We're glad we were able to resolve the issue for you. If you're enjoying the App and happy with the support you received, feel free to update your star rating. And good luck hitting your goals! UPDATE: You're welcome, glad the team could help. ### 5/5 — Fails to update daily steps. *2021-06-29* I like everything about this app except for the fact that I miss out on points due to having to lower my goal almost daily to get any points despite having achieved my goal. What happens is, I will make a goal of say 16,000 steps. Every night at around 9 pm I check my total and then adjust if necessary to meet my goal and maximise points earned. If I’m close to my target, say for example 15,800 steps I will go for a short walk, even counting the steps taken just to be sure I meet my target, and then wait for it to register. Waiting, waiting, waiting. I exit the app, turn my phone on and off, play around with targets and still it fails to update. On most occasions it fails to register the new steps so I have to lower my goal back to 14,000 or I’ll miss out completely on the points earned. The next day however I’ll then get a notification saying I’ve actually done over the 16,000 which I know I have done, but because I’ve had to lower my goal I’m only rewarded for 14,000. This is almost a daily occurrence and is an annoyance as I run a few times weekly and often achieve big numbers but am not always rewarded for the full amount. ### 5/5 — Good Health & Great Rewards *2019-10-30* This App is an essential part of my overall personal health management system. And the Qantas Willbeing App rewards me for doing it. Qantas Health Insurance is my health insurance of choice & this App gives me extra Qantas Frequent Flyer , Reward points for every step I take. I focus on my daily step count and exercise to improve my health & longevity. The App is very well designed, intuitive &.easy to use, is well supported & provides easy access to Qantas Health Insurance, including claims and policy claim history. Get yourself a Fitbi, track your steps and start getting rewarded with bonus points on a daily & Weekly basis or every step you take! Highly recommended! ### 5/5 — Too long for wellness points to convert to frequent flyer points *2019-10-30* I use the app as I exercise everyday and the points are accruing albeit not a great deal once the initial trial period had finished. I can't see why the points are drip fed into the Qantas frequent flyer programme. I've over 1500 points sitting in the wellness app but they are only brought over at a rate of about 25 points per week. At this rate it would take over a year for the points to show in the frequent flyer programme and bearing in mind in adding to that figure everyday with my exercises. ### 5/5 — Definitely do the trial period! *2019-09-09* I downloaded just for a bit of fun. But quickly realised that just by doing what I always do I could earn a hell of a lot of points in the trial period. There have been days where I should have lowered my target for the number of steps achieved before midnight but forgot. Hence losing points. Even then I’m earning 10 points for closing my rings (Apple Watch) and 5 points for putting my phone down. I couldn’t be happier with the trial period and the additional points I’ve earned. Thank you Qantas ### 5/5 — Active goals *2019-09-04* Great way to earn points for everyday activities you already do. Even after the points trial ends it provides a good incentive to be active, to walk that extra mile, or take the stairs. Like that you can adjust your goals up and down daily and weekly. Like the refer a friend and weekly challenge with friends features. Just wish the points earning after the trial was a little higher. Great way to keep active and set goals ### 5/5 — Love this app *2019-08-29* Since using this app my steps each day are my number one priority before the day finishes. I park as far away as possible to gain more steps, the dog gets more walks each day than ever before. Then I broke my foot and was devastated as everything came to a halt. As a gift to myself when I recovered I bought an Apple Watch. Best thing I ever did. Now I exceed all my challenges every day. The absolute bonus of all this is the extra QF FF points I receive each statement. It has changed my life and motivates me every day to exercise. Thank you so much. 🤗 ### 5/5 — Love it, it really got me active *2019-07-17* I got on the App initially to earn points but after the month trial ended the points awarded are so minimal it’s now worth it. However the challenge of setting and exceeding your daily, weekly and friend challenges are so engrossing that I went from about 5,000 steps a day to an average of between 10-15,000. I’m so much more active now and walk all the time and feel great. I love the step challenges and have hit 30,000 steps in a single day and walked the equivalent of Syd to Melb and back 3 times over in less than a year. I love the app and feel so much better for it - thanks guys. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*