# QCY — user reviews > 197 indexed App Store user reviews of QCY by Dongguan Hele Electronics Co., Ltd., rated 2.80/5 from 316 ratings. - Source: https://appshunter.io/ios/app/qcy/id1506118956/reviews - App overview in markdown: https://appshunter.io/ios/app/qcy/id1506118956.md - Rating breakdown: 5★ 103 · 4★ 23 · 3★ 26 · 2★ 26 · 1★ 138 ## What do users think of QCY? Overall sentiment: negative **Pros** - 👍 Good sound quality - 🚀 Useful app features - 💡 Customizable EQ and settings **Cons** - 🐛 Connectivity issues - 🔥 Frequent crashes and bugs - 🔌 Requires internet connection for basic functions **Commonly reported bugs** - App doesn't recognize certain device models - Login and registration process is unreliable - Frequent disconnections and sync issues - Crashes and freezes when using the app **Most requested features** - Add support for more device models - Improve app stability and reliability - Show battery level for charging case - Allow offline use of key features ## Newest reviews (16 of 197) ### 3/5 — Pop Up Animation don’t work *2025-12-30, version 4.6.0* QCY quick connection pup up animation don’t work in iOS. ### 2/5 — qcy sp7 스피커 led 버그 제발… *2025-12-09* 다좋거든요 다좋은데 조명 효과 이 기능 버그인가 왜이러는건가요? 단색 숨쉬는 조명 이거만 눌리고 그라데이션 조명은 아예 터치가 안돼요.. 제발 좀 고쳐주세요 언제부턴가 먹통이 됐는데 너무 불편합니다 펌웨어랑 다 업데이트했고, 재설치 재실행 다해봤어요 스피커 led 그라데이션 모드 제발 작동하게좀 고쳐주세요 ㅜ ### 1/5 — Bad experience with this app *2025-10-20, version 4.5.31* This app is very bad, login, register way is very hard and west time ### 1/5 — Can’t log in *2025-10-04, version 4.5.29* My iPhone remembers my login info, but that app says my account doesn’t exist. Fortunately the headphones work fine without the useless app. ### 1/5 — Problema para logar *2025-09-30* Estou tentando entrar no app e só aparece a seguinte mensagem “o pedido esta anormal” e nao loga, faz 3 semanas! ### 1/5 — week update *2025-09-10, version 4.5.27* Hi unfortunately in the new update, noise canceling and transparency don’t work for only one earbud must be paired ### 1/5 — Not for iphone *2025-09-03, version 4.5.26* All time makes problems, anc no good , whatsapp , messenger all time voice drop very bad ### 1/5 — App Crashed *2025-08-28, version 4.5.25* This app is crashing ### 2/5 — Poor ANC and terrible customer support. *2025-07-29* The ANC on the Melobuds Pro is OK, not great. But don’t even think about contacting customer support. I contacted them four times in five days about an issue I had and I never heard from them. A product is only as good as the support for it. ### 4/5 — Good but needs case charging level *2025-07-23* The app works well, but it needs a way to see the charging level of the case, not just the earbuds. If I’m going to use the earbuds for a long time away from home I need to know the charging level of the case. ### 2/5 — ？？？ *2025-07-22, version 4.5.24* 收不到验证码 ### 1/5 — Keeps crashing *2025-07-09, version 4.5.24* I cant use the app. Instantly crashes on both ipad and iphone. ### 2/5 — App doesn’t Connect with airBuds *2025-06-26, version 4.5.24* What is the problem with this app!!? Totally frustrating. Whenever i try to connect , it doesn’t connect with the airbuds.please update it... ### 1/5 — Funcionava bem, até o app deslogar *2025-06-10* Com a última atualização, meu app deslogou sozinho. Não consigo entrar novamente, a mensagem que aparece: “pedido anormal”. Suporte, nem pensar. Simplesmente não vai. Duas semana tentando fazer dar certo e nada. ### 4/5 — Very good app *2025-06-06, version 4.5.23* It’s a very good app and very useful but I would like to customise the hold function on my melobuds pro. If you could add that it would make the app much better ### 1/5 — QCY Smartwatch GT S8 *2025-06-05* O relógio é bom, mas o app é péssimo. Simplesmente não atualiza as informações. Seus treinos não aparecem no aplicativo e fica aparecendo a mensagem “rede anormal” constantemente. Vai fazer um mês de uso e não consigo utilizar a parte “sono”. Simplesmente não funciona e não atualiza. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work properly anymore *2026-07-01* Wont use qcy products ever again. They used to be good then all of a sudden their software stop working properly. It’s customer harrasment ### 1/5 — Ldac not showing *2026-06-25, version 4.6.8* The app works well, but the iOS version is missing LDAC support/settings. I use the QCY MeloBuds M20 Pro, and the Android app correctly shows the LDAC option, but the iOS app doesn't show it at all. Please add the same LDAC functionality to the iOS app so both platforms have feature parity. ### 1/5 — Update App *2026-03-23* The QCY app is useful but needs improvement. It often feels slow and has some connection issues. The UI also looks outdated. Please release more updates, fix bugs, and most importantly, add more modern and customizable watch faces. This will greatly improve the user experience. ### 1/5 — bugs *2026-03-12, version 4.6.4* Too much bugs!! There is less similarities between app setting feature & earbuds. It's very annoying for day to day use ### 1/5 — Can’t even get past the making my account part *2026-03-10, version 4.6.4* Can’t even get past the making my account part which is crazy when I’m copying and pasting the code I need and it says Captcha is not correct when I’m getting the code from yall to put in ### 1/5 — App keeps crashing when connecting to qcy gt2 *2026-03-09, version 4.6.4* App keeps crashing when connecting to qcy gt2 ### 1/5 — turn off the beep *2026-02-04, version 4.6.2* please add a turn off beep option ### 1/5 — App isn’t working properly *2026-01-15, version 4.6.0* I have cancelled touch panel from app but it doesn’t work … I had many issues with the app and the ANC doesn’t work properly ### 1/5 — Trash app *2025-11-23, version 4.5.34* You should change the name of this app to Trash or something more worst. In my hole life I didn’t see this much bug in a single app ### 1/5 — 너넨 팔지마라 진짜 *2025-11-22* 너무 구리다 그냥 5만원 친구한테 주는 게 더 좋겠다 ## Most praised reviews (10 highest-rated) ### 5/5 — 왜 안 좋다는지 모르겠음 *2026-06-01* 나름 쓸만 하고 연결 안 되는 경우도 없었는데 잘 활용하면 괜찮은 앱이라고 생각함. ### 5/5 — 잘쓰고있어요 *2025-11-16* 에어팟을 아들이 바다에 던저버려서ㅠ 그냥 추천받아서 산건데 너무 잘 쓰고있어요 만족해요 근데 머리를 움직이면 노래가 자꾸 꺼지는데 설정을 뭘 만저야되는거 같은데 모르겠어요 ㅠㅠㅠㅠㅠㅠㅠㅠㅠ ### 5/5 — 게임이되게없네 *2025-11-15* 새 게임이중독성있어서재밌긴한데 하나밖에 없어서 아쉽네요 하나더있으면 좋겠습니다😃 ### 5/5 — Makes the H3 sound perfect. *2025-08-06, version 4.5.25* Great app. Perfect to get the equaliser just right. Just take your time and create your own or ### 5/5 — App is very good for EQ and setting up device *2025-05-28, version 4.5.23* QCYs products have always been great , and while the APP used to have problems in the past , it came a long way and it’s now very useful and responsive. The low rating is not deserved anymore ### 5/5 — 아이폰도.. *2025-01-12* 이어폰 받고 ‘헐 이어폰 퀄리티 겁나 좋네 ㄷㄷ’ 이런반응에다가 앱이 있다는것도 알고 ’나이뜨!‘ 했습니다 앱에서 할수있는 기능들도 많아 좋구요🩷 한쪽 터치 기능도 바꿀수 있고 효과음? 도 들을수 있는거 같더라고요 그리고 이어폰 찾기도 있어서 너무 좋았어요! 근데 안드로이드 같은 경우 이어폰과 연결될때마다 양쪽 충천 상태가 뜨면서 보이던데 아이폰은 안되네요 ㅜㅜ 아이폰도 이렇게 떴으면 좋겠어요!! ### 5/5 — Please, fix bag *2024-12-27* can’t change background picture in customize watch line. thanks ### 5/5 — There's no pop up animation on my iphone *2024-11-17, version 4.5.17* Plz fix this issue I'm not getting the Pop up animation on my iphone i use the Qcy Hto5 Melobuds Anc Exillent aibuds really pleased with the product💗 Just plz fix this issue ### 5/5 — Connect issue *2024-05-04* Only one earbud can connect at a time, there should be an option in the app, where you can connect both at the same time. Other than the the app has good features, and good sound options. ### 5/5 — 워치는 아이폰 건강과 연동 해주세요. *2023-12-18* 워치를 잘 사용중입니다. 아이폰 건강에 연동만 된다면 최고의 제품이 될 수 있습니다. 감사합니다. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*