# QFC — user reviews > 171 indexed App Store user reviews of QFC by The Kroger Co., rated 4.60/5 from 10,911 ratings. - Source: https://appshunter.io/ios/app/qfc/id584457402/reviews - App overview in markdown: https://appshunter.io/ios/app/qfc/id584457402.md - Rating breakdown: 5★ 8,628 · 4★ 1,346 · 3★ 410 · 2★ 148 · 1★ 379 ## What do users think of QFC? Overall sentiment: negative **Pros** - 🚀 Efficient pickup service - 👍 Helpful for housebound customers - 🛒 Useful for regular purchases **Cons** - 🐛 Buggy and unreliable app - 🤔 Confusing and unintuitive interface - 🔍 Poor search and navigation - 💳 Issues with digital coupons and payments - 🚫 Excludes users with older devices **Commonly reported bugs** - Frequent crashes and freezes - Inconsistent behavior across devices - Incorrect item availability and pricing - Checkout process issues **Most requested features** - Improve search functionality - Streamline coupon management - Enhance in-store product location - Allow offline access and syncing ## Newest reviews (20 of 171) ### 2/5 — Banner ads, really?? *2026-08-27, version 97.3.0* Don’t use. The coupons exist in store at checkout too. They just recently added in banner space for online ads so they can collect ad revenue from sponsored products while getting you to use their advertisement of an app They have the “digital” coupons available at checkout also, just use those. ### 3/5 — they keep updating this damn app *2026-07-31, version 96.3.0* i got this app so i could use it OCCASIONALLY WHILE I WAS IN THE STORE which is like once a month. EVERY TIME I OPEN IT there IS AN UPDATE AND IT IS WORSE THAN THE LAST ### 2/5 — Confusing but not unbearable *2026-07-25, version 96.2.0* The layout isn’t very intuitive but it’s convenient for comparing prices before making a trip. I find the app hard to navigate and overly cluttered. ### 4/5 — They added AI *2026-07-24, version 96.2.0* I wish they had made it clear in the update notes. AI is so annoying. I wish I hadn’t applied the latest update. The app was fine without it. ### 1/5 — Shopping list function sucks! *2026-05-31, version 94.3.0* Some people prefer the shopping list function not the Cart. It would be nice if the app worked like it used to where you can scan an item and add it to your shopping list not the Cart. The developers must not read these reviews because the only good reviews are over a year old when the app used to work. The app gets updated every few days and yet it’s the same garbage. ### 1/5 — Not working *2026-05-30, version 94.3.0* The app won’t connect to the log in page. Completely useless app. ### 1/5 — Digital coupon scanning is broken *2026-05-23, version 94.2.0* QR code scanning should just clip the coupon for you. Instead it takes you to a separate browser window where you would have to login to do anything ### 1/5 — Store pharmacy hours no longer available *2026-05-14, version 94.1.0* The app no longer saves my local store. It now takes about a million taps to find the store locator, and when you finally manage to pull up your local store, you can’t view the store details to find the pharmacy hours. Talk to some real users please about how they’re using your app. ### 1/5 — Wrong location, deals don’t work *2026-05-13, version 94.1.0* We shop our local QFC infrequently as it selects a different store than local one. Deals don’t work at times when clicked. ### 1/5 — Truly horrible *2026-05-06, version 93.2.0* Every time this app is updated they make it more and more difficult to access your Kroger card so now you’re standing in line, because they won’t pay real people to bag your groceries anymore, so your pressing through God knows how many buttons as the machine yells at you to use your Kroger card. Truly a horrible experience that frustrates me every time I buy their overpriced groceries. ### 1/5 — Horrible Experience *2026-05-06, version 93.2.0* Every time I go for groceries and try to launch this app it forces me to update and every single time it would force to login. Really bad user experience, please go and learn from Amazon shopping app… ### 1/5 — Not loading! *2026-05-04, version 93.2.0* Fix it! ### 1/5 — Nothing will load *2026-04-30, version 93.2.0* Nothing will load ### 1/5 — Poor User Interface *2026-04-15, version 93.1.0* Updates to the app have made the user interface much harder to navigate through the app. Updates should make the app more efficient not less efficient! ### 3/5 — Great app, Membership card isn’t working *2026-03-28, version 92.3.0* I used to be able to scan my membership card, but after the recent updates I can’t, and it’s been like that for a couple of months now. Please fix. ### 1/5 — UGH *2026-03-14, version 92.1.1* Terrible app. What are they thinking with this?? It’s overcomplicated, aesthetically over designed and cluttered, organization doesn’t make sense, “clipped” coupons oftentimes don’t work (even with correct products), misleading coupons, freezes often even with updates….. so lame that the only way to access many deals is through the app, long gone are physical coupons from flyers. Now we have this garbage, even tech literate people wrestle with. I hate to say this, but in these modern day grocery wars, even the Safeway app is far better. ### 1/5 — UI is broken *2026-02-28, version 91.3.0* Can’t login and everything either says “We’re having trouble connecting, please try again” or “Looks like the products are unable to load. Tap the button below or try again later.” It’s been over a month 😐 ### 3/5 — Definitely not an upgrade *2026-02-23, version 91.2.0* The new version is clunkier than the previous version, which worked fairly well. My biggest complaint is when you click on an item in the favorites tab or on sale tab, you are returned to the beginning of the tab. This does not happen on the previous purchase tab. Make them all the same. ### 1/5 — Digital deals are a problem *2026-02-23, version 91.2.0* It seems like the app is frequently redesigned and the route to accessing digital coupons changes. I’m not sure it’s intentional but it makes it hard to find the sale. This system also disadvantages people without smart phones and people with disabilities including vision and intellectual ones. It’s super confusing and I wish it didn’t exist. ### 1/5 — Digital coupon scam *2026-02-17, version 91.1.0* Forces you to use this app in the store. At checkout card number bar does not scan. Forced to pay full price. I hate this app and digital nonsense ## Most critical reviews (10 lowest-rated) ### 1/5 — So inconvenient *2026-08-20, version 97.2.0* This app is such a waste of time and a bad reason to collect data. They do not need to have this app to offer the deal, the member card should have been enough. Scanning items in stores redirect you to the website not this app so it doesnt work. Its impossible to sort coupons and its such a waste of time. Unless i am sitting on the toilet i am not clipping anything ### 1/5 — too slow & rarely works - fix it or don’t require discounts through app - losing sales *2026-08-13* been decades longtime shopper. apparently I’ve only gotten these bad updated app version. it’s never worked properly. always seem to have to have cashier/Mgmt. do it manually. waste of time using app. QFC should either get it to work properly or don’t require shoppers to use app to get extra deals that just your member number can’t get you. you are losing so much in sales by not getting app to work properly. should’ve been fixed long time ago or somebody should be fired for not fixing & replaced by someone who can fix. Albertsons app works much better, but still has its issues. low bar. ### 1/5 — What’s the point of mobile ordering if you can’t specify or buy products??? *2026-07-19* I rely heavily on the mobile ordering function and used to use it regularly. I don’t know WHAT happened in the last update, but it’s basically nonfunctional now. Any time I specify a backup and then submit my order, I re-open the order only to find my well-stocked backups on EVERY ITEM turned into “product not found”. Not only that, but items that are clearly listed as in stock and available while shopping are suddenly unavailable for DAYS at all times of day to the point where they can’t even be ordered despite having been successfully added to the cart with no low stock warnings. This is ridiculous, going back to in-person shopping with an old fashioned list. ### 1/5 — The app is broken for Savings options! *2026-07-18, version 96.1.1* The app does not display the savings options (weekly ad deals, digital coupons, redeem, etc) low enough at the top of the app to make them selectable, so the user can not use them at all! This happens on an iPhone as well as an iPad. Reproducible 100%! So, the app is unusable. Do you even test the app? Please fix this! ### 1/5 — Frustrating user experience *2026-07-08, version 95.3.0* Clipped coupons never actually sync to account for use in-store. App requires an update almost every other time I open it. ### 1/5 — Completely useless now *2026-07-05* The app has gotten progressively worse over the last few update cycles to the point where it’s literally useless. We have gone back to a manual shopping list because the app is that bad. When I add things to a list, they frequently don’t actually get added. The sorting by aisle doesn’t work at all. When I check something off the list, other things are checked off with it. What is going on? Are the dev and QA (if they even have one) teams really that incompetent? I NEVER leave app reviews but this is one we actually depend on for our daily lives so the fact that it has become utterly useless prompted me to speak up. FIX IT!!! ### 1/5 — Terrible app *2026-06-23, version 95.2.0* I’ve always used my QFC card for member discounts at the store but digital discounts appear as Clipped in the app, the discounts do not happen at register so I have to show the cashier the clipped deals on my phone. This is why I shop mostly at Safeway. ### 1/5 — If I could give it NO Stars I would *2026-06-06, version 95.0.0* I used to use specifically the QFC app. I have a long history shopping at QFC. All my shopping, points, lists have disappeared. The app will not load anything just sits there like a ghost. Please don't tell me to download the app cause I have. It didn't use to be like this a month ago. Also not everyone has or needs the latest and greatest phone. Even if I go to the webpage and log-in I get nothing. I can't access any coupons in my account. I'm disgusted. ### 1/5 — Not well organized *2026-06-05, version 95.0.0* Safeway Albertsons app much better organized. This app is very limited! This is why we seldom shop QFC ### 1/5 — Pharmacy *2026-06-02, version 95.0.0* I only use this to submit refills for prescriptions. In the old version of the app this worked 100% of the time. This version works 10% of the time. I submit an RX to get filled, go through the checkout flow (when to pick up, how to pay) it confirms it’s “in progress”. I see “in progress” multiple places. But a day or two later my script isn’t ready so I check the app and it’s no longer in progress. It’s like I never submitted it at all. ## Most praised reviews (10 highest-rated) ### 5/5 — New program no stars from me! *2025-02-06, version 75.2* I can’t use it because my Mac phone is too old. I am not going to buy a new phone just to shop at QFC. You just lost a regular customer here. Joan Hallesy’s cxxaaattt ### 5/5 — :D *2024-07-15, version 72.1.1* I love QFC because they have ICE CREAM! ### 5/5 — My shopping experience *2023-08-31, version 61.4* I’m grateful that we have this system to have someone to shop for us, as I’m sick with a very bad cold but I git my groceries without leaving my house so thank you. ### 5/5 — New feature *2022-05-24, version 46.3* I have not used QFC app for a while for pick up. I am so happy to see the option to choose a substitute selection specifically 😊😊 ### 5/5 — QFC online shopping *2022-03-26, version 44.3* The shopping experience online is simple and efficient and greatly appreciated by me since I am housebound. It is sometimes hard to find specific items that are unique to a regular order and may or may not be available. Thanks for making this process of shopping possible. ### 5/5 — Broken *2021-05-08, version 34.0.1* You need to fix the app as it doesn’t add items and the ones it does is random. You end up thinking you added the items you want only to find out at checkout that they are not there and you have to start again yet it still doesn’t add the items again. Web version works so why not the app? ### 5/5 — Needs work *2021-01-31, version 30.3* App says buy 3 and save - but then did not do the price reduction - difference was $5.85. Coupon was buy 3 for 12 dollars- single $5.95 each Entered credit card, stated approved, but then would not allow me to use the credit card - did not even see the card - needed to wait 15 minutes and re-enter - then it worked ### 5/5 — No Access to Items in Flyer *2020-11-03* Mostly I am happy with QFC’s Pick Up & Go. I am very disappointed that I can’t access the meat listed on sale in the ad flyer. There have been a few times where they have given me some sub-par produce, too. These seem to be the most consistent problems. I appreciate that I have a chance to refuse substitutions, and that if I order the day before, I can add to the order until midnight. I also like being able to use paper coupons, and I appreciate that QFC uses PAPER bags, not plastic. For these reasons, I prefer QFC’s service over Safeway. We have an extremely fragile person in our household, so this service is NOT just a matter of convenience for us, it’s a necessity. I think the problems I mentioned above could be corrected. I hope that happens. ### 5/5 — Saves Time By Grocery Shopping On Line *2020-08-08* Our 2nd time shopping here at Belfair QFC. It’s quite the time saver and no having to stand and wait in lines. You may want to pick out your own fresh fruit and vegetables. I’ll see how it is this time. But packaged mushrooms were not fresh and white, more dark and older the4n fresh. The same is for bananas too. If you order too many and can’t eat in 3 or 4 days they start turning. This time I wrote in comments “NOT TOO RIPE” We will see. Bottomline...what a great way to “shop local” ### 5/5 — My Neighborhood store *2020-05-07, version 21.7.2* The best! Shopped here for years! You have only excelled in the current situation! Aside from anything else your employees are the best and make it it happen. I know most of them by name and am eternally grateful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*