# Qkr!™ — user reviews > 127 indexed App Store user reviews of Qkr!™ by Mastercard International Incorporated, rated 4.30/5 from 40 ratings. - Source: https://appshunter.io/ios/app/qkr/id589799471/reviews - App overview in markdown: https://appshunter.io/ios/app/qkr/id589799471.md - Rating breakdown: 5★ 32 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 6 ## What do users think of Qkr!™? Overall sentiment: negative **Pros** - 🚀 Convenient way to order school meals and payments - ⏱️ Saves time compared to in-person ordering - 👍 Easy navigation for basic transactions - 🎯 Useful for managing multiple school payments - 📱 Touch ID/Face ID integration for quick access **Cons** - 🐛 Constant crashes during checkout process - 🔐 Excessive 30-minute lockout after single failed login - 📍 Intrusive location permission requests on every open - 🔄 Requires frequent app reinstallation to function - 🔑 Password management issues and frequent resets required - 😤 Face ID/biometric authentication consistently fails - ⚠️ Poor customer support and slow response times - 🌐 Server overload during peak usage times - 💳 Payment processing errors and failed transactions - 🔒 Security concerns with saved card details - 📱 Incompatible with newer Android devices (Google Pixel) - 🎨 Outdated UI with poor dark mode implementation - 🚫 Single school display instead of multi-school list - ⏳ Slow and unresponsive interface - 🔄 Logs out unexpectedly without warning - ❌ Missing receipt/payment history visibility **Commonly reported bugs** - Checkout button unresponsive, requires app reinstallation - Login lockout triggered after single failed attempt - Face ID fails to authenticate despite correct setup - Password not saved despite multiple reset attempts - App crashes when accessing inbox or profile tabs - System busy errors during peak ordering times - Payment processing failures with error messages - App logs out unexpectedly between sessions - White text on white background in dark mode - Location detection slow and unreliable - QR code scanner non-functional - Unresponsive screen and input fields - App incompatible with Google Pixel phones - Persistent notification that cannot be cleared - Profile update pages flicker and crash - Server connection errors and offline status - Password reset function returns error and locks account - Cannot add payment card despite multiple attempts - School search fails with incorrect postcode validation - Duplicate payment processing for same items **Most requested features** - Ability to pin or bookmark favorite schools - Multi-school selection without location services - Apple Pay and Google Pay integration - Password manager compatibility - Order amendment and cancellation functionality - Persistent payment history and receipts - Default school selection option - Non-binary gender option in profiles - iPad-optimized version - Dark mode that actually works - Persistent login without forced logouts - Auto-fill support for forms - Per-child billing differentiation - Paid item removal/marking functionality - Notes/instructions section for orders ## Newest reviews (19 of 127) ### 2/5 — Don’t like *2026-02-11, version 5.3.15* Whenever I get on the app and tap the school it just kicks me out ### 1/5 — Not good *2025-08-19, version 5.3.15* It say I have no wifi/internet when all my other apps work fine and my internet is secure. ### 1/5 — This shouldn’t be allowed for schools *2025-05-18, version 5.3.15* I am now up to my third month of waiting for their support team to contact me back. I can’t even create a new account because I can’t log out even if I uninstall the app and reinstall. I can’t order my kid lunch orders, order uniforms or anything. If you are a school don’t do this to the parents! If you are a parent I highly suggest you tell your school no to this horrible app and disastrous customer service. ### 1/5 — Login failures *2025-05-15, version 5.3.15* Everytime I use the app I have to reset my password. Every. Single. Time. It’s not because I’ve forgotten my password but because it says it’s incorrect - even though I use the same password each time I reset it… ### 1/5 — Horrible signup experience, high friction *2025-05-08, version 5.3.15* Can’t fill passwords from password managers into the signup form. Can’t use Google or Apple ID to signup. I refused to use it right there and uninstalled. ### 3/5 — Always Face ID issue *2025-03-07, version 5.3.15* App is good for school payments, but as its being used rarely during the year, face ID has always problem, and By forgetting the password I have to change again. Hope the face ID issue be sorted soon ### 2/5 — Sort the payment errors out please *2025-03-04, version 5.3.15* There are so many issues with this app. It use to work perfectly. Now constantly comes up error- please try again when I get to payment part. ### 1/5 — Absolute rubbish *2025-03-02, version 5.3.15* I have had to rely on others to order my daughter lunch using this app because for half of us mums and dads, we use it a few times then it asks for a password. All good I entered it three times then it shuts me out for half an hour then never works again. It does not specify if it wanted my apple password or the app password as the way it looks and reads it could be either but I assure you no password would work anyway ### 1/5 — App is so Glitchy *2025-02-27, version 5.3.15* The app is so glitchy it’s annoying. Whenever I checkout it says sorry an error occurred! Super inconvenient ### 1/5 — 30 minutes locked out *2025-02-27, version 5.3.15* Promised my kids a lunch order if they get dressed by 8am. As it’s the start of a new year it’s locked me out. One wrong attempt and I’m locked out for 30minutes. Thanks Qkr! ### 1/5 — Clunky *2025-02-19, version 5.3.15* It isn’t meant to be so hard to submit a lunch order: the face recognition never works and the double password entry for a lunch order seems completely unnecessary. How can I fix the face recognition? ### 1/5 — Worst app ever *2025-02-10, version 5.3.15* jump off a cliff i have no valentines rose. fix ur app u retards ### 1/5 — Terrible *2024-12-05, version 5.3.15* Mine only works if I delete and reinstall every single time. No Apple Pay. It’s all so hard. ### 3/5 — Convenient but frustrating *2024-08-01, version 5.3.15* Was great. Super convenient until an update that requires a password to checkout. Really annoying addition ### 1/5 — Annoying *2024-07-18, version 5.3.15* I have to delete and then re-download the app EVERY time I need to use it ### 1/5 — Can You Please Fix the Face ID? *2024-06-18, version 5.3.15* The Face ID never works, a notification keeps popping up every time I try to pay for anything which says it failed…but it never actually tries to begin with. Beyond frustrating as you aren’t given a choice to not use this app. Every. Single. Time. Oh, and every few times I have to use it, I’m forced to reset the password because it doesn’t work anymore. ### 4/5 — 1 notification that won’t clear *2024-06-10, version 5.3.15* This app satisfies its intended purpose… providing sustenance to those in need (and who remember to write down their password, which I did). The one thing I can’t stand is the one notification that will not clear no matter what. What am I forgetting? What am I not seeing? What are you trying to make me see?? Make it more obvious pls… 🥲 ### 3/5 — Why can’t you see receipts anymore *2024-05-15, version 5.3.15* You can no longer see what you have previously paid for. Important thing missing ### 1/5 — Log in issues *2024-05-02, version 5.3.15* My phone is set up to Face ID but all of a sudden the app has stopped working with Face ID, it’ll open and do three login attempts consecutively and then lock me out for 30 minutes and there’s no customer support.. Really frustrating when you want to order lunches the day of and then get kicked out bc the app doesn’t work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Please fix *2026-05-06, version 5.3.15* Guys. I used this for 2 years with no drama and now it refuses to log me in no matter what I do. And it’s the only way to order food at my kids school 🙃 ### 1/5 — No support for password managers *2026-04-02, version 5.3.15* My password manager could create a new password and populate the password box but could not fill out the confirm password one. So i ended up manually creating an entry in my password manager for this app to fill out both boxes. I am software developer, but not everyone is savvy with password managers. ### 1/5 — No longer working *2026-03-31, version 5.3.15* App has stopped working and producing an error code. NSURLErrorDomain Cannot log in. Have uninstalled and re installed with the same issue on apple devices. ### 1/5 — Can’t do anything *2026-03-30, version 5.3.15* Try to access this app all you get is nsurl error. Can log in. Can’t create an account, can’t do anything or see anything if you are in an account. ### 1/5 — Stop asking for my location *2026-02-19, version 5.3.15* Asks for your location every time you open it, even though it’s completely unnecessary for it to function. If you use it for multiple schools, it only shows you the one you used last instead of a list. And when it comes to consent forms, you have to fill out the exact same details *every single time*. ### 1/5 — Cannot login *2025-10-29, version 5.3.15* Don’t know why ### 1/5 — Terrible software *2025-09-24, version 5.3.15* Another example of software written by people who never have to use it. Locking parents out of their accounts for 30 minutes after a single failed login attempt is absurd. It creates unnecessary stress right when they’re trying to get kids out the door. It’s obvious the developers behind this don’t have children—or much empathy. They’re probably twenty-somethings in Silicon Valley, or worse, whoever was cheapest to hire given how poorly this app is built. ### 1/5 — Locked out! *2025-09-11, version 5.3.15* A very silly and poorly developed app that locks you out for 30 minutes despite putting in the correct password. Please fix that if you enter the correct password it overrides the lockout. ### 1/5 — Do better *2025-09-10, version 5.3.15* Absolutely terrible! Fix this app, i tried buying shorts for me, but this low quality, garbage app wont even let me enter without lagging. Even after i managed to get in (which took me an entire day!!), THE SCHOOL ITEMS WOULDN’T LOAD, it’s just an empty, white screen. Do better. ### 1/5 — WORST APP EVER *2025-08-31, version 5.3.15* I have been using this for Tuckshop for the last 4.5 years and we have not had it go smoothly ONCE. NOT ONCE. There is always an issue and the school Tuckshop has NO IDEA how to help. SCHOOLS - FIND ANOTHER APP. ## Most praised reviews (10 highest-rated) ### 5/5 — Log in attempts *2024-10-17, version 5.3.15* Hi, If I get my password wrong once, it locks me out and says I’ve had three attempts.. the. Locks me out and I can’t do lunch orders. ### 5/5 — It’s okay and good *2024-01-29, version 5.3.15* This is actually pretty good, despise the reviews. It’s great!! ### 5/5 — Dark screen option *2020-05-23, version 5.3.10* Love the app but.... I use the dark screen option on my iPhone, it makes all the names black in this app... please fix this as an option! ### 5/5 — So easy to use *2017-09-19, version 5.2.3* Really easy to navigate when paying for different people, love the Touch ID to pay (so kids can order lunch but I need to check and pay). Great ### 5/5 — It's quicker - just like the name says... *2017-09-01* A very good way to order ahead and pay. ### 5/5 — So easy and convenient *2017-08-04, version 5.2.3* No more hunting for the right change to pay for sausage sizzle, donut day, etc. The online payment system is so easy and convenient, we never miss an event! ### 5/5 — Great time saving *2015-10-29* No longer need to wait for server to come back to pay bill ! ### 5/5 — Excellent and Convenient App!! *2015-08-26* I just downloaded this at Yankee Stadium. It took less than 5 minutes and I was on my way to ordering from my seat. Within 10 minutes, my son had is fries and Pepsi. 10 minutes after that, I won 2 free tickets from Qkr! ### 5/5 — Easy to use *2015-01-12* Great format! ### 5/5 — Justin Timberlake show *2014-07-11* Just used the app for the first time last night- thanks Matt for helping me make it work! It's awesome. And you're cute. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*