# Quantum Fiber 360 WiFi — user reviews > 62 indexed App Store user reviews of Quantum Fiber 360 WiFi by Plume Design, Inc., rated 4.07/5 from 1,547 ratings. - Source: https://appshunter.io/ios/app/quantum-fiber-360-wifi/id1573846896/reviews - App overview in markdown: https://appshunter.io/ios/app/quantum-fiber-360-wifi/id1573846896.md - Rating breakdown: 5★ 1,086 · 4★ 93 · 3★ 45 · 2★ 28 · 1★ 293 ## What do users think of Quantum Fiber 360 WiFi? Overall sentiment: negative **Pros** - 👍 Excellent service - 🚀 High-speed internet - 💡 Useful app features **Cons** - 🐛 Login/sign-in issues - 🐛 Unreliable connectivity - 🐛 Inaccurate data usage reporting - 🔋 Poor app performance - 🔒 Lack of security/parental controls **Commonly reported bugs** - Inability to log in or access account - Pods not functioning as expected - Inconsistent app behavior after updates **Most requested features** - More granular network management controls - Improved troubleshooting and diagnostics - Separate 2.4GHz and 5GHz network configuration ## Newest reviews (18 of 62) ### 1/5 — Developers have no intention of fixing the app any time soon *2024-08-17* Judging by the recent reviews and my own personal experience of the app not allowing logins because of a bug, with the last update being 8 months ago, I think it’s safe to say we won’t be seeing a fix for this app any time soon. There are no developer responses, which indicate that the developers are most definitely not paying attention to this app or what’s going on with it, even if it’s affecting multiple customers at a time. It’s very disappointing to know that this app probably won’t work for a long time, when clearly, it’s needed, but I suppose the developers’ focus lies elsewhere, wherever that may be, cause I certainly don’t think it’s here at all. All I can do is HOPE for a fix soon, but that seems very unlikely at this point… ### 1/5 — Worthless! *2024-08-08* All I get is an error notice and to try back later. I have zero access to any features needed to create a guest network for my tenant since the only way to do this is through the app. Previously, I could access the modem online with its IP address and set up a guest access, but there appears to be no way to do this through the new 7G modem online….its a complete pisser. Fix your app!!!! ### 1/5 — Delete *2024-08-02* When I login it connects to someone else’s network ### 1/5 — Does not work with wifi 7 pods *2024-07-29* I recently had quantum installed with the new wifi 7 pod (router), and after assuring me the app would work, I had to spend an hour on the phone with customer service to find out the app only supports wifi 6 routers. So totally useless on new setups, and the techs and customer service are not trained to set correct expectations around this. Huge waste of time. ### 1/5 — Useless *2024-07-26* My internet always showed offline at my last house. I assumed it was because I used google nest hubs instead of the 360 pods. At my new address, I used all QF equipment provided. The installation and service was a total nightmare, and the app is useless. My internet still shows as offline, the QR codes on the wired and wireless pod don’t scan in, and CS has submitted requests to add or install both at least 3 times. I get no response on the chat function, and half the time I can’t connect my phone to the network. ### 1/5 — It doesn’t allow you to have 2 separate WiFi’s for 2Ghz and 5Ghz *2024-06-29* The pods are great but become useless when you cannot control the WiFi, it doesn’t allow you to choose what time for the 2Gz and what name for 5 GHz, also there are no options to control the power of the WiFi, and now days we have 6ghz which is not available on these pods ### 1/5 — Designed for Morons by Morons *2024-06-10* Incredibly poor app design. Riddled with bugs with no solutions in site. The app also attempts to simplify every aspect of network management to the point that any even slightly advanced features are considered too much for the average Quantum Fiber user and cannot be accomplished. Want to set up a schedule for WiFi shutoff so weekends and weekdays are different? Sorry, that’s too advanced. Want to allow one device to be assigned to and shared by multiple users? Sorry, that’s too advanced. Want to view a more in depth data usage chart to attempt to identify why your WiFi toaster has been using 950 terabytes of data? Sorry, that’s too advanced. Additionally the app is very bad at recognizing different types of devices and displaying an icon that matches that device, but will not allow you to change it yourself. “You can’t be trusted to change your MacBook’s icon to a laptop” says the app. “You might be an absolute numbskull who’s never seen a laptop in their life! You better leave this to the professionals” as it changes the icon to a set of headphones. This app needs a massive redesign and a real push for upgrades because it’s unusable in its current state. ### 1/5 — Internet out, app not accurate *2024-05-27* The app doesn’t give accurate information unless the signal is excellent… my internet is out and it says excellent WiFi from all pods or that my phone is in airplane mode… no troubleshooting capabilities on the app, so I literally just unplug the modem and wait for the internet to come back… seems like the pods are very cheaply made as well. Long way to go, but I guess it’s cheaper? ### 2/5 — . *2024-05-04* Upgraded to get better internet as it was so slow. Turned out to be even worse. Now can’t even play any games because the internet is so slow. The streaming on the tv is hit or miss. Internet on my hotspot is faster. ### 1/5 — Data usage numbers insanely high *2024-04-07* So many users of the Plume 360 pods are complaining about extreme data usage numbers on the app - specifically related to their WiFi devices. The Quantum Smart Nid does not show these insane numbers. For example my washer and dryer has WiFi. With Xfinity and CenturyLink fiber each appliance would use maybe 500 KB a month but the app is showing each has used 2.5 GB from 5 days of service. Or my wireless printer that this 360 WiFi app is somehow showing it used 120 GB in that same timeframe. Worse yet my iPad mini with only Apple Apps that is typically in standby mode and doesn’t download anything has used 1.3 TB in those 5 days. This app is decent, when it works and I can login but the data usage numbers are completely HORRIBLE compared to other Mesh WiFi systems and apps and this needs to be fixed asap. This has been going on for well over a year now based on several google searches and Reddit posts. ### 2/5 — A little stuck *2024-03-30* I haven’t been able to log into the app since I got it which is kind of unfortunate due to the fact that my wifi password is something bc terribly long that I can’t remember and all I want to do is change it 😭 every time I try to log in it just says “something went wrong” I’ve tried changing my password and nothing helps. If you have a solution please tell me. ### 2/5 — Network support is lacking *2024-03-26* Basic support is OK. If for any reason you need to re-add your meshwork, you’re looking at upwards of 3 to 5 days. Supervisors are never available and always require a callback usually the next day. CenturyLink had horrible customer service, never had any service issues. Usually had billing issues. Never thought I’d say this because I hated their customer service but I miss CenturyLink. Good tech is soo much more important. ### 1/5 — Please go back to previous version *2024-03-20* When I got Quantum a year ago I LOVED the app. I could see what was going on, exactly when websites were accessed and if they were kid friendly. Now, I can’t see anything. It doesn’t give you any details and it’s so frustrating. I wish I could download a previous version of the app. I don’t know why you’d want to go backwards, what you guys had wasn’t broken and it worked so much better. Please consider reverting back to the previous version. The app is basically useless now. ### 2/5 — IoT onboarding mode MIA *2024-03-10* I kind of need to turn off 5 GHz to set up a device, but the instructions say there should be a button that isn’t there. Otherwise, it’s showing my devices and blocking ads. Pretty great, but without more control or IoT mode, I have a problem. ### 2/5 — Pretty to look at *2024-02-23* This app is beautiful and it appears really useful. Unfortunately, however, the features do not work. I tried pausing the internet for a device, and the app says it is paused, but it’s actually still connected to the internet. The “guard” feature shows that I have 4 security incidents, but they disappear from the history when I try to view incident details. Lastly, the speed test shows the same results every time, no matter how slow/fast my connection really is. So basically it’s a pretty app that tells a bunch of lies. ### 1/5 — Disconnected *2024-02-01* My service keeps getting disconnected. I try reaching out but no one has got back to me because they only work 9-5. No weekends. I don’t have time to call their hours to be at home during their service hours. ### 1/5 — App Won’t let me Sign up *2024-01-15* After downloading the app, I was prompted to sign in, but since I didn't have an account, I was confused about how to proceed. Unfortunately, there were no instructions on how to create an account, leaving me unsure if this was a bug in the system. It would be great if the app provided clear guidance on how to sign up, so users don't get stuck like I did. Without proper instructions, the app's usability could be improved greatly. ### 1/5 — No Content Filter *2024-01-05* The only Parental Control is turning on or off access to the WiFi. You can manually enter websites that you want to block but that is perhaps the most meaningless feature a person could think of. ## Most critical reviews (10 lowest-rated) ### 1/5 — The update broke it *2024-11-04* It worked fine until the most recent update. Now I can’t get past the login page. When I attempt to login, I go to a separate login page. After logging in, I get the “something went wrong” error message. I’ve verified my account information is correct and I’ve tried many times over the last month and I still get the same message. The app would be 5 star otherwise, but I doesn’t work anymore. Anyone else have the same issue? ### 1/5 — Repeated poor performance *2024-10-18* I had written earlier about both the app’s performance and the pathetic customer support. I got an email response that it will be rectified as they are going through some ‘new tech’ trouble which will be resolved soon. That was 2 months back. Trouble continues and tech support is still appalling (someone called Shikaina from their tech support suggested that I try a different provider. 🤬🤬 Unfortunately my area is new and other providers are yet to establish here)… so… still waiting…. ### 1/5 — Not worth it. *2024-10-05* I’m not understanding why I’m not able to either update the app and or uninstall and reinstall for it to work. It’s been a month since I’ve been able to come in to my account. It always says that there’s an unexpected error and try back in a few seconds, I have not been able to get into update or to kick anybody off or whatever it is that I wanna do with my Internet, unfortunately I don’t even know why switched from Cox ### 1/5 — The app itself doesn’t work *2024-09-22* App doesn’t let me sign in. Only airing that there’s an error, which has been going on for over a month. My internet drops, and everything that was advertised seems to only be half true. I get 200mbs but only sometimes. Other times my internet will flat out not work, and I can’t troubleshoot it because the app doesn’t work At All. I feel like I’m getting internet from my friend who doesn’t know anything about internet, just has the equipment. ### 1/5 — They are horrible in EVERY way! 360 Pods 👎🏽 *2024-09-12* Their 360 PODS are complete and utter garbage. They cannot even run the 3 GB speed they sell you as their maxed out just over 2 GB. Simply look at their reviews on here, TrustPilot, Yelp, & anywhere else written by the users. It is blatantly obvious they do not care about their own customers or reputation. Do not trust them. Everything that could possible go wrong, from the sign up process to the ignorance that a Janet R, supposedly a supervisor, who assured me that she would not treat me badly, and every point in between, DID in fact go wrong. When I say everything I mean every single aspect of their business is mismanaged & run horribly, without and regard to anyone but their end money. I am now having to escalate the situation a 4th time. I will not stop until justice is served. They have lied at every corner, one rep has completely different info than another rep, ignoring contact attempts (emails & vmails) by multiple employees, and more. So bad it blows me away how they’re in business at all. ### 1/5 — The update broke it *2024-09-08* It worked fine until the most recent update. Now I can’t get past the login page. When I attempt to login, I go to a separate login page. After logging in, I get the “something went wrong” error message. I’ve verified my account information is correct and I’ve tried many times over the last month and I still get the same message. The app would be 5 star otherwise, but I doesn’t work anymore. Anyone else have the same issue? ### 1/5 — FIX THE BUGS *2024-08-31* Just got my WiFi set up last Friday 8/23. The first four days everything was working perfectly. Wednesday morning, 8/28 ,everything was fine with it also before I left for work at 630am. I got home from work at 630pm and my internet has not been working since. For the past three days I have been unable to log into my account or use my WiFi that was just set up. For three days I have spent my entire day trying to get ahold of Quantum Fiber customer service and am on hold for 3+ hours with nobody to talk to. Please what is going on. How are we expected to pay when the service is like this. I can’t just cancel it through the app either I need to call someone and it’s impossible to talk to someone that isn’t a robot. ### 1/5 — Login issue *2024-08-24* I’ve been trying to login for few days now and keeps backing me back out. Says, error message something is wrong and to try back later. I’ve uninstalled the app and reinstalled to try to log back in and still same error message. This is frustrating cause I cannot control my internet service connection when it comes to pausing devices. ### 1/5 — Updated: Sign in bug (resolved) *2024-08-20* Update: FIX for the sign in bug Quantum Fiber migrated pod functionality to its main “Quantum Fiber” app, and removed it from this “360 WiFi” app. They migrated accounts in waves, and notified folks via email. If you’re like me, this email probably got marked as spam/marketing, and you ignored it. Basically, if you’re unable to sign in on the app, but can sign into your account on a web browser, you’re account has probably moved to their main app. Download “Quantum Fiber” from the App Store, and try logging in there. I was able to get into all my stuff and manage my network again. Still leaving this review as 1 star though because I had to actively search on my own for this. Release notes exist for a reason. The old app should absolutely mention that it’s being decommissioned in waves, and to download their new app instead. —Previous review— Was logged into the app a couple weeks ago, but the app can’t log me in anymore. “Something went wrong, try again in a few seconds” on repeat. Wanted to login to debug a connectivity issue but now unable to do so because this service is entirely app managed and the app won’t sign me in. ### 1/5 — Got help but the help doesn’t work *2024-08-18* I wrote a review and got a response on what to do. Which is basically uninstall and reinstall the app. Did it five times same thing. Error. So if I have WiFi issue I have to manually restart it and can’t check if there’s a connection or not. You think with this app update they would fix the problem when they encourage you to download and use the app once installing the devices. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service *2023-01-11, version 2.78* I love the super user friendly app that allows you to check devices, access your passcode and easily set up a guest passcode as well. The service is EXCELLENT. I don’t experience lag on any of my devices and our hose I hold has tons of devices. I would definitely recommend this service to others!! ### 5/5 — Change for the better! *2022-12-15, version 2.78* Switching to Connected QF in our home has been like a move from the Dark Ages to serious high speed excellence!! ### 5/5 — Love Quatum *2022-12-10, version 2.78* Moved to Quantum recently and have been very happy with it. Glad we made the change. ### 5/5 — Very Good *2022-11-22, version 2.78* I am very happy with the deal and service I got with Quantum ### 5/5 — Excellent *2022-09-07, version 2.78* So far I am very happy with my new Broadband service. ### 5/5 — Best internet. *2022-08-04, version 2.78* 👍🏽excellent ### 4/5 — Not bad but not quite there *2023-09-20* This is by far one of the best apps I’ve seen provided by an ISP. Many features and I love that you can assign devices to a person profile. I do however wish that the scheduled off time profiles would auto switch. I don’t believe you can assign more than one per person. My kids week day schedule is not the same as the weekend and I don’t like having to come into the app and continually switch it to the weekend schedule on Fridays and then back to a weekday schedule on Mondays. Also scheduling time per device would also be great for the household profile. ### 3/5 — App needs help *2024-05-20* The bottons need to give feedback so you know you’ve pushed them. I don’t use the email app the apple comes with so I can’t contact support from the app. There is not a listed email address. Just a link to send them an email that opens the iPhone email app. ### 3/5 — Pretty to look at *2024-02-03* This app is beautiful and looks really useful. However, I really have no use for most of the features, such as freezing wifi for certain devices. I also don’t think the other features are accurate. For instance, the “guard” feature shows that I have 4 security incidents, but they disappear from the history within hours. Now it shows 1 event in the summary, but when I click to view details, it says 0 events detected. Lastly, the speed test shows the same results +/- a few mbps no matter how slow my connection actually is. ### 3/5 — Small issue large UE impact *2023-10-17* I am unable to set a profile picture and designate a user level (I.e. adult, teen, household) for the main profile on my account. It seems like a “silly” issue, but I’ve been able to set up other users without issue, and I can’t see any reason I’m unable to edit the main profile on my account. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*