# Quartz MyChart — user reviews > 47 indexed App Store user reviews of Quartz MyChart by Quartz Health Solutions, INC., rated 3.35/5 from 228 ratings. - Source: https://appshunter.io/ios/app/quartz-mychart/id1498137246/reviews - App overview in markdown: https://appshunter.io/ios/app/quartz-mychart/id1498137246.md - Rating breakdown: 5★ 99 · 4★ 8 · 3★ 14 · 2★ 20 · 1★ 58 ## What do users think of Quartz MyChart? Overall sentiment: negative **Pros** - 👍 Successful account merging (MyChart to UW Quartz) - 👍 Easy to find and convenient (for some users) - 👍 Great insurance company (for some users) - 👍 Easy to navigate site (for some users) - 👍 Great access to results, summaries, appointments (for some users) **Cons** - 👎 Hard to navigate and figure out - 👎 Too many unnecessary push notifications - 👎 Not user-friendly, hard to find anything - 👎 Messaging option inconsistent - 👎 Bill pay option hard to find or missing - 👎 Inconsistent or frequently changing helpful features - 👎 Buggy app, intermittent problems - 🐛 Broken links - 👎 Unable to find future appointments - 👎 Buttons take users out of the app to a webpage requiring re-login - 👎 App user experience is bad, redirects to external sites - 👎 Can't find appointments in the app - 👎 Can't access after-visit summaries easily - 👎 Awful new portal, can't find preregistration or upcoming appointments - 👎 Worse format, difficult to find basics - 👎 Statements issue (white screen, customer service unhelpful) - 👎 Appointments not showing up in app - 👎 Can't see lab results anymore - 👎 Cannot access lab results on mobile app - 👎 Update removes pertinent information (billing, scheduling, appointments, results) - 👎 Removed health information from app, directs to clinic apps - 👎 Have to go multiple places and log in for info - 👎 Unable to see upcoming appointments, have to download MyChart app - 👎 Update removes clinical data, described as 'hot garbage' - 👎 Pointless app, can't look at results, find appointments, check in, or request refills - 👎 Old system was better - 👎 Can't view test results from app, only web browser - 👎 Difficulty navigating to find billing information - 👎 Confusing, can't find needed information, app is useless - 👎 Upcoming visits/appointments no longer visible - 👎 Useless app, redirects everything to a webpage, no actions possible - 👎 Difficult to find clinic phone numbers - 👎 App redirects to browser, no use for the app - 👎 Does not list all providers, difficult to message them - 👎 Will not let user in - 👎 Difficult to find policy information and specific benefits - 👎 Requires two apps (insurance and hospital) - 👎 App is worthless, directs to website - 👎 Disappointing, redirected to website, defeats app purpose - 👎 Frustrating not to be able to pay bill online - 👎 Every link brings you to their website, no point in the app - 👎 Poorly designed, not user friendly - 👎 Hard to navigate, can't make appointments, can't see EOB without leaving app - 👎 Takes you outside the app to a small, unreadable website - 👎 Too much technology, no instruction on how to use - 👎 Cannot open mobile app due to two-part authentication **Commonly reported bugs** - Messaging option often doesn’t come up - ID CARD print function has no option to print - Busted links - App is really buggy - Problems intermittent - Payment option is no longer on the app or impossible to find - After visit summaries inaccessible - Unable to preregister for an appointment - Unable to see upcoming appointments - White screen when trying to access statements - Takes you out of the app to a webpage and requires re-login - Redirects everything to a webpage - No ability to schedule or perform any action with the app - Does not list all providers - Will not let me in - Difficult to find policy information, specific benefits, and maximum benefit details - App redirects to website - Every link in the app brings you to their website - Takes you outside the app to your website that is small and unreadable - Can’t open mobile app because of two-part authentication sending code to home computer **Most requested features** - Focus attention on things people are actually looking for - One account, one login for multiple Quartz accounts - Easily accessible button for future appointments on the front page - Bring back the previous app - Fix statement issue for iPhone users - Provide clear instructions on how to use the app - Allow viewing of test results within the app - Improve navigation for billing and financial assistance information - Provide clinic phone numbers within the app - Allow users to see all providers they have seen - Make it easier to find specific policy information and benefits - Combine insurance and hospital apps into one - Allow users to perform actions within the app instead of redirecting to a webpage - Support wellness rewards within the app - Allow appointment scheduling within the app - Allow viewing of EOBs within the app - Fix two-part authentication issues for mobile app access ## Newest reviews (12 of 47) ### 2/5 — It was better before *2026-04-14, version 10.9.3.1* I don’t think I’ve ever left a review for an app but decided that it was time given how not user friendly it has become. Finding anything is impossible, messaging option often doesn’t come up but then randomly appears making consistent communication difficult, the option to pay your bill is either no longer on the app or is, again, impossible to find. The list goes on and on. There is tons of stuff available that I would guess 90% of people don’t use but the few things that are helpful, are inconsistent or change all the time. I wish they would just focus attention on the things people are actually looking for. ### 2/5 — Awful App *2026-04-09, version 10.9.3.1* App is really buggy… problems intermittent such as ID CARD print function has no option to print…. busted links like a product of a high schoolers! shocking and super frustrating…especially when you are in pain ### 2/5 — New portal *2025-04-07, version 10.9.3.1* This is awful! I am supposed to preregister for an appointment, and can’t find how to this. I also can’t see my upcoming appointment. Bring back the previous app. ### 2/5 — Worse format difficult to find basics *2025-03-27, version 10.9.3.1* It’s hard to find future and past appointments and notes. I called the help desk who were not helpful. I hate this version ### 2/5 — Statements *2025-03-27, version 10.9.3.1* I was able to get statements on my iPhone when clicking on square on opening page. Now all you get is a white screen. Customer service wants you to try again and again and claims it is working. I sent a picture of the screen and was told to use my computer instead. Nothing mentioned about fixing the issue. I found a work around by clicking a link mentioning Ckaims not Claims statements. Not sure why they have two links one which takes you out of the app and another that opens the statement in the app. ### 2/5 — Lab results *2024-11-27, version 10.9.3.1* I used to be able to see my lab results, now I can’t find them. I had EKG’s, x-rays and CT done a few days ago. Where can I view them? I used to be able to. Very disappointed. ### 2/5 — Visits Are No Longer on the App *2024-10-03, version 10.9.3* Unable to see any upcoming appointments in the app. Had to download the MyChart app. I don’t want two apps, I just want one place where all my information is. ### 1/5 — It wasn’t broken… *2024-09-28, version 10.9.3* … the old system? Yeah, that. Let’s go back to that. ### 1/5 — Can’t view test results from app *2024-09-25, version 10.9.3* I don’t understand why all of the sudden I can’t view my test results from the app. Only on a web browser. It defeats the purpose of having the app. ### 1/5 — Confusing *2024-09-24, version 10.9.3* Do not like the changes. Can’t find anything that I need anymore. The app is useless for me. Very disappointed with it. ### 1/5 — Update? *2024-09-23, version 10.9.3* Apparently, upcoming visits/appointments are no longer visible anywhere. NOT HELPFUL. ### 1/5 — Useless App *2024-09-12, version 10.9.3* It redirects everything to a webpage. There is no ability to schedule or perform any action with the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — My Chart *2026-07-07, version 11.7.4* Absolutely the worst! ### 1/5 — Schedule where? *2025-09-23, version 10.9.3.1* I am unable to find where my future appointments are on mobile. Feels like that should be a front page very easily accessible button. Also any button that takes you out of the app to a webpage and you need to login again is terrible. ### 1/5 — App user experience is bad *2025-09-06, version 10.9.3.1* Using the app is annoying. Almost everything I click on takes me to an external site. ### 1/5 — Can't even find my appointment in the app *2025-07-12, version 10.9.3.1* Can't even find my appointment in the app ### 1/5 — Bad *2025-04-24, version 10.9.3.1* I can’t access my after visit summaries anymore. Everywhere I go I can’t find them when I used to be able to easily. WTH..?? ### 1/5 — Update removes all pertinent information. *2024-10-16, version 10.9.3* Signed in to double check my upcoming appointments only to find that information unavailable. Billing, scheduling, appointments, results, etc. all just no longer available. Thanks Epic, you’ve stripped away anything helpful, and left us all with a steaming pile of garbage. ### 1/5 — Why would you remove health information from the app and not help your patients with the change? *2024-10-09, version 10.9.3* Without notice Quartz removed all health information from the app-the only assistance given is a note on the app to use “your clinic’s app” Where do we find that info? What if we are dealing with multiple Doctors in multiple different clinics? Will we need to log into multiple different apps to find our clinical information. This was poorly communicated to members and seems like it creates more hassle and confusion for patients. ### 1/5 — No, not enjoying. *2024-10-04, version 10.9.3* Now I have to go multiple places and log in for info I used to be able to get in one place. Because why? ### 1/5 — Update to remove clinical data *2024-10-01, version 10.9.3* The most recent update that removes clinical data from our MyChart is a pile of hot garbage. ### 1/5 — Pointless app *2024-09-30, version 10.9.3* There is zero point to having this app anymore since I can’t look at results, find when I have an upcoming appointment, check in, or request refills. ## Most praised reviews (10 highest-rated) ### 5/5 — Merging MyChart accounts *2026-01-13, version 10.9.3.1* Johnathan searched to see if MyChart from SSM to UW Quartz was linked and was very successful. Thank you Johnathan. ### 5/5 — Easy to use *2025-01-29, version 10.9.3.1* I like that everything is easy to find and convenient to find. Great insurance company ### 5/5 — Quartz *2023-07-19, version 9.8.3* Just love it! ### 5/5 — Great Access *2023-04-22, version 9.8.3* I love using this easy to navigate site. Easy access to test results, visit summaries, appointments etc. ### 4/5 — Sometimes confusing *2025-11-01, version 10.9.3.1* I have multiple Quartz accounts two linked to institutions and one to my insurance. Most of the time it works well, however on some occasions I find it rather annoying when asked to reset passwords. I wish it was just one account, one login. ### 3/5 — My Appointments/communication *2025-03-25, version 10.9.3.1* Not showing up in app ### 3/5 — User interface leaves much to be desired *2024-11-21, version 10.9.3.1* I’m in my 20s, mildly tech savvy, and I cannot for the life of me access my lab results on the mobile app. ### 3/5 — Billing *2024-09-24, version 10.9.3* I am having difficulty navigating through the app to find the billing information. Also, if financial assistance is needed, what would the criteria be and how would one setup an appointment to speak with a financial advisor for a payment plan or assistance with not, only the paying for services provided but also an individual to help with insurance coverage. Thank you, Nichole ### 3/5 — Clinic phone numbers *2024-07-30, version 9.8.3* I would like to call my clinic to schedule an appointment- where do I find a phone number? ### 2/5 — Meh *2026-05-19, version 10.9.3.1* Hard to navigate, hard to figure out, too many unnecessary push notifications… sigh. This is the American health care system…. Why should I expect it to work and work well? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*