# Queenly: Buy and Sell Dresses — user reviews > 58 indexed App Store user reviews of Queenly by Queenly Inc., rated 4.75/5 from 8,197 ratings. - Source: https://appshunter.io/ios/app/queenly-buy-and-sell-dresses/id1439763978/reviews - App overview in markdown: https://appshunter.io/ios/app/queenly-buy-and-sell-dresses/id1439763978.md - Rating breakdown: 5★ 7,038 · 4★ 647 · 3★ 276 · 2★ 91 · 1★ 145 ## What do users think of Queenly? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Easy and fast selling process - 💰 Affordable and sustainable fashion - 🔒 Secure platform for buying and selling - 🤝 Great customer service and communication **Cons** - 🐛 App crashes and glitches - ⏱️ Slow response times and delayed payouts - 🔍 Limited search and filtering options - 📢 Persistent marketing emails after account deletion - 🤔 Unclear policies on reviews and returns **Commonly reported bugs** - Crashes and freezes on latest iOS version - Unreliable image uploads and display - Broken unsubscribe links in marketing emails - Inconsistent enforcement of policies and procedures **Most requested features** - Expand size range and dress categories - Add keyword search and advanced filters - Improve communication and transparency for sellers - Implement a more robust review system with seller response - Provide better support for resolving shipping and payment issues ## Newest reviews (13 of 58) ### 4/5 — App is slow- sluggish *2022-10-31, version 3.107* I have sold on different platforms. Often times to get the pre paid labels sent to seller can take more than 24 hours. There is a lag to sending messages between seller and purchaser. I think the cost to send a ballgown can be too expensive and if you package correctly it should not cost the purchaser so much. Customer service can be really fast and helpful to slow just depends on who you get. The advantage to have an app that allows a good customer base is great. Just wish the app worked better. Also- coupons that are sent via email often don’t work. This could be a fantastic program if you fix a few bugs. Thanks for trying to continue to grow and work things out. ### 5/5 — One stop shop for formal wear! *2022-05-26, version 3.50* Queenly has been a staple for finding formal dresses since downloading it. It has a great interface that helps you find whatever mode of expression you’re looking for, and for all kinds of events. Also, its promise of sustainability and security, in addition to its overall quality, helps me feel reassured every time! ### 5/5 — Queenlyapp *2022-05-24, version 3.49* Rubi overall a good app, they have gorgeous,elegant dresses/clothes that are usually good quality,accessible,affordable and sustainable. Something I'd love and I'm sure would be really helpful to others. I'd definitely buy more clothes from them in the future. So if you wanna look and feel like a queen visit Queenly app so we can all be queen and helping mother earth too. ### 5/5 — Queenly is my new go-to for any event! *2022-05-23, version 3.48* Queenly has been a life-saver for both my wallet & my closet! I have so many formal dresses that I only have a chance to wear once before they started bulking up my closet. With Queenly, I can sell my old dresses (through their secure and reputable system) and actually turn a profit! It’s also great to have a feed tailored to my fashion interests. I can find the perfect dress for any occasion! ### 5/5 — Such a great app! *2022-05-09, version 3.39* I recently downloaded the Queenly app to see what they have available on their site. I enjoyed how user-friendly the app is: Everything is organized from different dress cuts to all of the different events these dresses can be worn to. I really like how Queenly does a great job in providing a more sustainable way of shopping, while also making it very affordable. ### 5/5 — Everything I NEEDED and MORE! *2022-05-07, version 3.39* The holy grail for all sustainable, bougie, fashionistas!!!! First, I love how the app has options for general searching and also a customized page, based on your style preference. You can also choose between colors, length, fit, etc…they make it so easy for you to find exactly what you’re looking for, without wasting your precious time 💁🏽‍♀️. I’m also transitioning to living a full sustainable lifestyle, so this definitely makes me feel better about how I shop as well. Plus, you get to shop dresses from actual pageant queens…you’ll really start to feel like a princess 😉 ### 5/5 — Amazing app! *2022-04-29, version 3.37* I love Queenly so much! It is a great place to find the perfect dress for any event out there! They have such wide and diverse collections that you could definitely find something that would fit your style. It’s been a fun experience browsing through the app and it just keeps on getting better with new features they keep on adding. What’s also good is that you can resell your dresses, which is a huge plus for me, as that promotes sustainability. The process is also fast and easy! I’m glad I found out about the app. I just wish I'd known them sooner, but now I wouldn’t need to worry where to find the next dress that I could wear for any future events that I would have. ### 5/5 — Flawless and Amazing! *2022-04-12, version 3.29* I am amazed at how easy it is to purchase a dress or even sell on Queenly!! I started off as a buyer and now have also become a seller. Queenly makes communication between buyer and seller fast and reliable. I have never experienced any problem with dresses I have bought on Queenly. This app makes you look like a Queen in the most adorable and affordable way possible! ### 5/5 — Amazing app!!!! *2022-03-25, version 3.21* I love how easy it is to use this app and how it is set up so cleanly to shop without feeling overwhelmed. I like that you can filter for a lot of options and quickly “like” dresses you’re interested in choosing. It makes shopping much easier. Most of all this platform gives you the opportunity to buy unique dresses at a much more affordable price and we all need that! No more having to settle for dresses that someone else might have when you’re on a tight budget!! ### 5/5 — Beautiful dresses for special occasions 😍 *2022-03-24, version 3.21* I wished this app was around when I was still competing in pageants. It would have made dress shopping so much easier, more affordable, and less intimidating. I recently tried Queenly out because I was desperate to find a new home for my old gowns. Super pleased with how easy it is to list and ship the dresses. Even though I don’t compete anymore, I’ve been able to find dresses and gowns for special occasions like weddings and business events. ### 5/5 — Thank you! *2022-03-24, version 3.21* I love how some sellers post photo of them wearing the dress, not just a pretty photo from the original company. Been using this app since the beginning and every update and upgrades are amazing. Was worried about size problem in the beginning cuz everyone looks like a model, but now there’s so much more dress and size choices 🙌 ### 5/5 — If you love shopping & saving money *2022-03-23, version 3.20* I love circular economies, and how Queenly is helping with sustainability. This is an awesome app where you can shop new and used dresses from people across the US. Majority of the used dresses have been only worn once and the discounts are great! Who doesn’t like a good deal?! I don’t shop for dresses too often, but I always check Queenly when I do. Be warned it can be addicting as I have so many dresses I want to purchase but no where to go! ### 5/5 — Absolute Best Site for Selling Dresses! *2022-03-22, version 3.20* We are an established prom-pageant-bridal shop with lots of inventory. We partnered with Queenly to be able to show our dresses to shoppers across the country and WOW! The sales have been incredible. The shoppers on this site are knowledgeable about designers and know great value. It is definitely a win-win situation for buyers and sellers alike. Queenly has wonderful Customer service if any problem arises and are quick to respond. I definitely recommend Queenly to anyone buying or selling formal dresses. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Seller friendly *2024-02-16* I have been using Queenly for almost a year. I have sold a couple of dresses on there but recently I have found that buyers are allowed to leave horrible reviews on your account that you cannot challenge or question preventing me from being able to sell any future dresses ,I had a woman who bought a dress for me over a month ago, wore it to her event, and then decided to leave a nasty review demanding the money back, and I was not allowed to ask her any questions or communicate with her .after contacting Queenly multiple emails nothing was resolved, and the review stays on my account, I have not sold any dresses since receiving this review, which was a one star review. Her review in case you’re wondering was, “I don’t understand the arms of this dress. The shoulders were not made right I don’t like the designer of this dress.” She bought an off the shoulder dress, and only after wearing it to her event did she realized she didn’t like the way it made her look. This app started off great but its really turning into the new Facebook marketplace. **Developer response:** Hi Elizabeth! We are sorry to hear about your recent experience and we truly apologize for this. When you brought up this concern last month, the feature to protect the Sellers from unjust reviews wasn’t available yet. But thanks to you, our team was able to address the issue and we have a new system in place so we can investigate and address these types of concerns moving forward. Please know that Queenly strives to provide the best experience to all our users, Sellers and Buyers alike and we'd love to make this right for you as soon as possible. Our team has reached out via info@queenly.com and we are looking forward to hearing back from you. ### 1/5 — Terrible app and company ! *2022-10-15, version 3.104* Please do not sell to this company. It is a scam I have communicated repeatedly over the past two weeks to ensure my payout method was secure and everything is fine. I have been given the runaround despite my dress being delivered and the buyer even confirming they liked the dress and it delivered as well. I have a status of pending on the account for my funds and no one is being helpful in the least bit. I am so tired of this process and dealing with incompetence. I would not recommend trying to sale here if you don’t want to be out of a dress and money ! I have wasted my time and I am very disappointed. I have receipts of shipment, delivery and the buyer confirming etc so my funds should no longer be pending after that 3 day time frame. I will be now taking this beyond the company and reporting them. It’s a shame you all are taking advantage of peoples time and money it’s truly sad. Best believe I will be reporting you all. I am done emailing but now going to start filing a report ! **Developer response:** Hi there, we apologize for the inconvenience you’ve recently experienced and rest assured that our tech team is looking at this deeper so it won’t happen again. However, we can confirm that your earnings were transferred on time and without delay. It was sent on 10/14/2022, 10:36:58 PM PST which is 3 days after your dress was delivered as per Queenly terms. Should you need assistance or have any questions with Queenly policy, please feel free to reach out. ### 1/5 — Terrible app design, no customer service *2022-04-18, version 3.34* I downloaded this app to sell an extra wedding dress I had after seeing an advertisement that they were waiving their commission for a limited time. I listed the dress and got an offer after 3 weeks. So far so good. It’s all been downhill since. First, the pending sale states they are still taking their 20% fee, despite the offer, still stated on their site, that I signed up with. Additionally, the buyer had paid for expedited shipping, I was not informed by Queenly. Their shipping instructions said nothing other than “ship in 1-3 days”. And now, it’s been a full week since delivery and I have not been given any information on when my payment will arrive. According to their rules, the buyer has 3 days to accept the delivery and then the money will be automatically sent to the seller’s preferred account. So now I have no dress and no money for it. I have sent 2 emails and an additional message through their website with no response. And there is no phone number to call either. I am beyond frustrated and disappointed. **Developer response:** Hi there! Thank you so much for reaching out and providing your feedback. We take this very seriously as we look to improve in the future. We are a new platform and are constantly looking for ways to improve our user experience and with this, there are updates that we need to make on our app, website, and internal system to provide users a great experience. We appreciate your cooperation during the resolution process of your concern. Again, we apologize for the inconvenience that you've experienced during this time and for the latency in communication. Rest assured we have taken your feedback as it is essential for our upgrade. ### 1/5 — Latest IOS & CRASHES INSTANTLY *2021-06-04, version 2.24* I downloaded the app because of the NON STOP prompts on the website & the fact you could't view some items without the app - the website would go to the item then gray screen with a prompt to go to the app or continue in browser. If you chose browser it would go back to the previous page. This happen several times on items from a particular designer (A). After updating my IOS & downloading the app so I could finally see all the items - the app immediately crashes when opened. I tried removing & reinstalling. Still crashes instantly. ### 1/5 — Not so great.... *2021-04-21, version 2.15* Just received a dress that I purchased. It was described as “brand new.” Ummm ya, not so much. Strings hanging off entirety of the dress everywhere, two side seams busted out, no tag in it whatsoever to confirm the size and was sent crammed so tight in a Priority Mail box with no plastic covering at all (heaven forbid it rained - and it DID). Not pleased with this purchase at all, but looks like I’m stuck with it because this app has no confirmation of purchase receipt, etc. Will NOT order from Queenly again. Clearly their sellers are not reliable whatsoever. There was zero communication (which I guess should have tipped me off). Wasted my money. Fool me once.............. ### 2/5 — Can’t escape this app *2023-01-18, version 3.126* I didn’t have any luck selling my items on this resale app. I won’t blame that on Queenly. However, the persistent emails I keep getting even after “deleting” my account are getting old. I received an email saying my request to delete my account would be processed within 24 hours. I am still receiving emails about items that are no longer listed on Queenly because I deleted them, in addition to generic emails from the app. I tried to unsubscribe from these generic emails however the page it redirects you to never loads…. How convenient. I would love for my account deletion to be completed and to be able to unsubscribe from other emails as they no longer apply to me! **Developer response:** Hi there! Very sorry to hear that. This looks like a specific technical issue, as normally all accounts are fully deleted with 24 hours. Would you be able to reach out to customer support at info@queenly.com? We'll get your issue sorted out as soon as possible. ### 2/5 — Idea is great, app needs work *2022-09-21, version 3.95* I love the idea of Queenly, but the app itself has issues. It feels like the business owners hired cheap programmers to build it. There are a lot of small things that could be improved, but my biggest issue is that prior to actually accepting my order, I received an email saying “Thank you for reviewing your order Black Size 2 Side Slit Formal Dress and confirming that your item has been delivered as described.” I think this issue is fairly self explanatory so I’ll end my review here. Would love to use the app again if the functionality can be improved! ### 2/5 — Needs to Improve Paying Sellers On Time *2022-03-25, version 3.21* Great idea, love to support a small business, however, there are issues with getting paid in time after the “within” 3 day sale. When it is brought up, they fix it but there is no apologies or recognition of their error. They state that “the earnings have been disbursed.” When in fact, as a seller, I am trying address not following through their own policy of paying“within 3 days.” This has happened multiple times and it is frustrating. As a seller, this is not an ideal. Hope they fix this soon. ### 2/5 — Much needed improvements *2021-12-10, version 2.66* There are glaring bugs in the app. Search functionality does not work unless it is by a hard coded designer or size. Eats up data usage. Glitchy image uploading with no resizing or replacement. There is no possibility of contacting a potential customer or sending counter offers. Support is by email that does not always gets replies. Promo emails “unsubscribe” link is BROKEN, so I’ve reported as spam. They are NOT doing the $300+ authentication and dry cleaning due to the holidays, which was not updated on their website, only I found out after selling a dress. They take 20% of sales - the same amount as Poshmark, which I’ve had much better experiences in. ### 3/5 — The App Needs Work *2019-08-19, version 1.32* The concept of this app is great! It’s layout very similar to other popular resale apps, but specially focused on pageant wardrobe. I would like to see a change in the sizing options (broader size range, and XS-XL listed). The “size chart” listed is not useful as all manufacturers’ sizing runs differently. It would also be great to add interview and activewear options. I would also prefer to be able to search a key word (custom, couture, designer name, etc) and view results. The main reason for my rating is that the app does 👏🏼 not 👏🏼 work 👏🏼. It freezes and crashes constantly. It is impossible to use for more than 2 minutes without encountering a problem. **Developer response:** Hi buterfly1995, Thanks so much for the feedback and we appreciate that you love the concept! We work extremely hard everyday to update our app and fix bugs in order for everything to be seamless for our users. I am sorry about the issues you are experiencing, but if you email us at info@queenlyapp.co, we can help you directly with your issue! Thank you for being a Queenly user! ## Most praised reviews (10 highest-rated) ### 5/5 — LOVE IT *2023-09-13* I live how sustainable, Inclusive and Affordable it is!!!!! ### 5/5 — Beautiful selection of dresses and gowns for any occasion *2023-09-04* Excellent app! ### 5/5 — Great App idea *2023-07-25* Really user friend and easy to use ❤️🫶🏼 ### 5/5 — Amazing!! So easy and fun for shopping/selling!! *2023-07-20* As a loyal customer of Queenly, I can confidently say that this platform has surpassed all my expectations, leaving me feeling like true royalty! From the moment I signed up, I was impressed by the seamless experience of the app compared to the other apps I’ve tried. Selling my own dresses was a such an easy and fun process as well. The platform’s straightforward process and engaged community gave my dresses excellent visibility, resulting in a quick sale. I was equally impressed by the level of customer service provided by Queenly. Any questions I had were quickly addressed by their super friendly customer support team. It’s evident that they genuinely care about their customers and go above and beyond to ensure complete satisfaction. Highly recommend trying them out over Poshmark or eBay! ### 5/5 — Amazing app! Easy to use and super fun for shopping/selling! *2023-07-20* As a loyal customer of Queenly, I can confidently say that this platform has surpassed all my expectations, leaving me feeling like true royalty! From the moment I signed up, I was impressed by the seamless experience of the app compared to the other apps I’ve tried. Selling my own dresses was a such an easy and fun process as well. The platform’s straightforward process and engaged community gave my dresses excellent visibility, resulting in a quick sale. I was equally impressed by the level of customer service provided by Queenly. Any questions I had were quickly addressed by their super friendly customer support team. It’s evident that they genuinely care about their customers and go above and beyond to ensure complete satisfaction. Highly recommend trying them out over Poshmark or eBay! ### 5/5 — Try and BYE *2023-07-18* This was my first time using this service selling a dress so I was hesitant when I didn’t receive payment at first and had to mail the gown off. I immediately contacted the company and surprisingly got responses within 30 minutes every time. The plus side of using Queenly is they have tons of clients to purchase our gowns. They create the labels, display pictures and let the buyer and seller personally communicate. The only thing I would maybe change is to have it in bold writing about not being paid firsthand cause I was confused since someone tried scamming me previously using a different site and sending a fake PP account email. There’s nothing better than getting our closet emptied a little at a time. ### 5/5 — Great app! User friendly. *2023-05-03* Great app. I was skeptical to sell my prom dress anywhere online where I couldn’t control anything, but queenly made it so easy. I took a chance in reading some of the reviews they had about the app (I do everything based off of reviews) and I just got paid today. It took a day or two for my dress to be sold, then queenly sent me an email with the prepaid shipping label and all I had to do was box it and drop it off. It only took 2 days after that for me to get my money. I have already referred several people to this app and told them how easy it was. Thank you! ### 5/5 — My favorite go-to fashion app! *2023-01-24, version 3.128* I love shopping at consignment stores, but it’s always been so hard to find formalwear especially gowns for really nice events or a pageant at my local stores or even Poshmark. I was so happy to find Queenly a few years ago — it truly changes the game!! I’ve been buying and selling various dresses on it for years now, and I’ve used one dress for 5 separate occasions and it always gets so many compliments — if only they knew I got it for 80%+ off! ### 5/5 — Teen Miss Earth USA 2023 *2023-01-20, version 3.127* I love the ease of using Queenly. While I was looking for a pageant interview outfit I was quickly and easily able to narrow down my search by designer and size. I placed a bid on the jumpsuit I wanted and within 5 days it was at my doorstep! Extra plus are coupons they send you to use. I can’t wait to start looking for my homecoming dress for next month! ~Tayan Stansfield ### 5/5 — Genius App *2022-05-28, version 3.50* This app is definitely top tier. Being someone who is not a fan of re-wearing certain looks when going out or to events this app helps to not waste money by having dresses that just sit in your closet collecting dust. And why not make a little money back after you no longer need the dress. The app is super simple and easy to use. Amazing!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*