# Queens Public Library — user reviews > 79 indexed App Store user reviews of Queens Public Library by Queens Borough Public Library, rated 3.30/5 from 53 ratings. - Source: https://appshunter.io/ios/app/queens-public-library/id810321930/reviews - App overview in markdown: https://appshunter.io/ios/app/queens-public-library/id810321930.md - Rating breakdown: 5★ 23 · 4★ 6 · 3★ 3 · 2★ 5 · 1★ 16 ## What do users think of Queens Public Library? Overall sentiment: negative **Pros** - 👍 Convenient for requesting books - 👍 Easy to use and navigate - 👍 Access to ebooks and eContent - 👍 Barcode for library card - 👍 Useful for checking availability - 👍 Good for account management - 👍 Tracks checked-out books - 👍 Allows item renewal - 👍 Lists branch hours/locations - 👍 App remembers credentials (sometimes) - 👍 Good for tracking due dates - 👍 New updates are improvements **Cons** - 🐛 Frequent crashes - 🐛 App freezes often - 🐛 Login issues - 🐛 Search function broken - 🐛 Scan function not working - 🐛 Content not loading - 🐛 Inconsistent data display - 🐛 App not remembering login - 🐛 Inconvenient to use - 🐛 Blank screens on search - 🐛 App not resetting - 🐛 Poor performance after updates - 🐛 Not optimized for iPad - 🐛 Location services requested - 🐛 Not user-friendly - 🐛 Inconsistent with website features **Commonly reported bugs** - Scan function doesn't work on iPhone - App freezes when accepting terms - App freezes when trying to accept terms - Pages take a long time to load - Search doesn't separate books and movies - Search doesn't work - Search button turns into a blank screen - App does not show requests or checked out books - Search button goes blank, only shows recommended books - No notifications for holds or due dates - Cannot see checkouts or other functions - Cannot request books - Logged out randomly, error with login - Login info incorrect error - Keeps saying number and PIN are invalid - Does not recognize card number and email - App crashes when trying to request a book - App kicks out when trying to request a book on iPhone 6 and 7 - App closes when clicking 'request' - App crashes all the time - App opens in phone dimensions on iPad - Messages keeps crashing the app - CAPTCHA image doesn't show when contacting library - App crashes when trying to place a request - Library location information not available when requesting a book - Card number and PIN not working - App crashes on launch after iOS 12 update - App immediately exits after opening - App doesn't work with iOS 12 - App crashes in iOS 12 environment - App doesn't open after installing iOS 12 - App stopped working after updating to iOS 12 - Login issues after update - Local library shows closed when it's open - Update has broken the app, cannot log in - App showing old overdue books, not current ones - Cannot view available ebooks - Cannot log on, black screen - Request function not working properly - False info about checked out books - App not working after update, cannot login **Most requested features** - Add renewal feature - Add 'would read again' list - Add 'favorite lists' or 'save for later' - Add history of checked-out books - Add option to rate books (1-5 stars) - Add Apple Wallet support for library cards - Offer special notification features for events - Add a wishlist feature - Ability to type library name in search - Display requested books and queue position - Develop a version for kids or change age rating - Add a text feature for request notifications - Confirm a return feature ## Newest reviews (17 of 79) ### 2/5 — Freezes up *2026-02-07* App freezes when you’re trying to accept terms. Mind you I was already in the app with my credentials. Third day and it hasn’t reset itself yet. ### 2/5 — Horrible and useless *2024-12-22, version 3.1.0* Search button doesn’t work just goes blank. Can only see books that are recommended. Developer needs to make a useful app. ### 3/5 — Getting there. Please fix notifications *2024-07-15, version 3.1.0* I get no notifications for holds or due dates. Nothing. Deleted and reinstalled still nada. Otherwise app is incredibly useful. Thank you ### 4/5 — Glitch *2024-06-28, version 3.1.0* Love this app for so long but lately something wrong. I can’t see my checkouts or any other function in the app. I can’t request for books either. Nothing is working. ### 2/5 — Keeps saying my number and pin are invalid *2024-05-25, version 3.1.0* Downloaded it and it worked for a couple weeks but all of sudden I’m logged out and when I try to log back in it says my number and pin are invalid. I did this many times. Then I tried to change my pin but then it said it does not recognize my my card number and my email. There is no redirect for help. So please let me know what’s going on or fix whatever is happening ### 3/5 — Renew materials via app *2023-08-19, version 3.1.0* Please add a feature to renew checked out materials via the app! ### 4/5 — Please add features *2023-03-17, version 3.1.0* Love the app so easy to navigate and request book. Would love if they added a list where we can keep track of books we really liked maybe a “would read again” list either with a thumbs up or down something we can go back on to reference. ### 2/5 — Search doesn’t work on iPhone 13 mini *2023-02-19, version 3.1.0* Not sure if this is just my phone model or a problem across the board, but the search function doesn’t work — I can put in a term, but then the screen just goes blank. I have to close and reopen the app to get the search screen back — but can’t get results. ### 4/5 — Please add features *2022-03-23, version 3.0.1* The app is great and convenient, but I would love to have the option to have a “favorite lists or save for later” kind of list where I can add books that I eventually would like to request or check out. I sometimes come across a book I want to eventually read and sometimes forget the title or lose track of where I’ve written it down. Having an option to put it in a list or save for later option would be great. Also the option to see the history of books I’ve check out. Overall it’s still a good app, just thought these might be helpful. —————— Loved that they added the above features I suggested, it made the ux experience much better. Would love if they add an option to rate books for example a “1-5 stars” or a “would read again not read again” option etc. ### 2/5 — Search Bar *2022-03-14, version 3.0.1* Search bar won’t work after typing title of the book and entered ### 4/5 — Good but needs more features *2021-06-19, version 3.0.1* Please add Apple Wallet support for your library cards and maybe offer notification features for people who want special notifications on events at QPL (including if the library is closed for the day, etc.) ### 1/5 — These updates are the worst *2020-11-22, version 3.0.0* These updates are the worst, I can not access my account at all, not even on my computer, you made things worse! ### 1/5 — Unable to request a book *2020-10-26, version 2.3.3* Whenever I hit the request button, the app quick and jump to home screen. Please fix! ### 1/5 — Provides not help. Constant crash *2020-10-08, version 2.3.3* Cant do anything with out it crashing. Was really hoping for the convenience of the app, but I’ll have to stick to the website. ### 2/5 — Useful for viewing your account...nothing else *2020-10-01, version 2.3.3* I’d say to use this app if you’re checking availability of a book or the status of a request that was already put in. Otherwise, you’re better off just using the website on a a computer or a mobile device. Every time you request a book, it crashes. As a Queens Library member, you get access to a wishlist as part of your online account. This wishlist is accessible on the mobile website BUT NOT THIS APP. How does that make any sense? QPL has great resources in print and electronically but this app was a huge disappointment ### 1/5 — Crashes every time trying to reserve a book *2020-09-22, version 2.3.3* PLEASE fix this bug! ### 3/5 — The good and the bad *2020-09-15, version 2.3.3* I love this app when it works. Simple to request a book to my local library and keep track of due dates. Sadly it’s been crashing every time I try to request a book. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scan function doesnt work *2026-04-09, version 3.3.1* Can not scan barcodes on the iphone ### 1/5 — Freezes up *2026-02-11, version 3.3.1* App freezes when you’re trying to accept terms. Mind you I was already in the app with my credentials. Third day and it hasn’t reset itself yet. A week later and still has not reset yet. ### 1/5 — Hoping the issue can be resolved *2025-12-26, version 3.3.1* I rarely write reviews, but I feel I have to write this one because I use this app very often. Unfortunately, it is very unstable. Especially after the recent update, every time I open a page it takes a long time to load, which makes it very inconvenient to use. I hope this issue can be resolved soon. ### 1/5 — Search *2025-10-16, version 3.1.0* Doesn’t separate books and movies ### 1/5 — search doesn’t work *2025-06-03, version 3.1.0* 😐🤘 ### 1/5 — Search no longer works *2025-05-13, version 3.1.0* Search doesn’t work within the app. When you tap the search button, it just turns into a blank screen. Reinstalling the app doesn’t help either. ### 1/5 — This app does not show anything *2025-05-02, version 3.1.0* It shows me as logged in but does not show requests or checked out books or anything. Totally worthless ### 1/5 — Logged out randomly and tells me there’s an error with login *2024-05-31, version 3.1.0* Same issue in May 2024 as the user before. Logged me out randomly and when I tried logging in with my correct login info, an error message keeps appearing saying “Login info incorrect” but I know it’s not. It worked for a couple of months before so not sure what bug it is. ### 1/5 — Make the app to remember me! *2022-11-16, version 3.0.1* After having downloaded the app I discovered on my next trip to the library that the app does not remember me and I had to log in again with a membership number. Of course, I did not have the card with me and could not take a book out with the app. A kind librarian told me that I should exit out of the app and then it would remember me. Strange and inconvenient. Please fix it. Thanks. Pavlik22 ### 1/5 — Couldn’t even get my email verified *2021-02-08, version 3.0.0* Even after trying multiple days with different email addresses, I never received the verification. This is the worst app I have ever experienced. ## Most praised reviews (10 highest-rated) ### 5/5 — More features would be stellar but i can’t complain *2021-10-04, version 3.0.1* This place is great!! The staff is very kind and helpful and they have assisted me with a-lot of things and that was my first time going! They made a great impression. ### 5/5 — The new update is pretty nice *2020-12-15, version 3.0.0* Thank you to the developers for fixing the recent login issues. The new app seems like a nice improvement over the old design. I look forward to using it more. ### 5/5 — Love the new updates *2020-11-07, version 3.0.0* The new updates are great improvements from the past version. I like the fact it is very easy to use and, we can access the ebooks on the app itself. ### 5/5 — Love it *2019-05-24, version 2.3.3* I love this app ### 5/5 — feature request *2018-12-10, version 2.3.3* i was pleasantly surprised to see that queens library had a functioning app that’s fairly easy to use and navigate - thank you for creating this! i don’t know about other users, but it would be incredibly helpful if the app also displayed your requested books and your number in the queue. it only seems to display things that are already waiting for you instead of all of the requested books. i hope this can be an added feature for future updates, thank you ### 5/5 — Fixed!! *2018-09-30, version 2.3.1* omg it works now! thank you for updating for iOS 12! ### 5/5 — Very Convinient *2018-09-28, version 2.3.1* I find the app very convenient to request books and find the hours for library near me. ### 5/5 — Very useful *2017-07-22, version 2.2.5* Love this app! I don't need to carry my library card as this app has the barcode. Love queens library. ### 5/5 — Usefull *2016-10-18, version 2.2.5* This app is pretty helpful if you want to find if your library has the book you want. It is also more sinple than the website. ### 5/5 — Awesome *2016-01-07, version 2.0.2* I borrow a lot of books and movies from Queens library. And this app make my experience even easier! Love it! No issues so far --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*