# QuickBooks GoPayment POS — user reviews > 139 indexed App Store user reviews of QuickBooks GoPayment POS by Intuit Inc., rated 4.80/5 from 6,372 ratings. - Source: https://appshunter.io/ios/app/quickbooks-gopayment-pos/id324389392/reviews - App overview in markdown: https://appshunter.io/ios/app/quickbooks-gopayment-pos/id324389392.md - Rating breakdown: 5★ 5,669 · 4★ 365 · 3★ 64 · 2★ 53 · 1★ 221 ## What do users think of QuickBooks GoPayment POS? Overall sentiment: negative **Pros** - ⭐ Great app - 🚀 Convenient for mobile payments - 💳 Integrates well with QuickBooks **Cons** - 🔒 Security concerns with withheld payments - ❌ Poor customer service - 🐛 Frequent app crashes and bugs - 💳 Issues with card readers and connectivity **Commonly reported bugs** - App freezes and crashes - Card reader connectivity issues - Inconsistent transaction processing **Most requested features** - Add split tender option - Improve invoice and receipt functionality - Enable iOS Tap to Pay support ## Newest reviews (19 of 139) ### 2/5 — No tap to Pay *2026-05-15, version 26.04.0* This is a great app until you need help! I have tried every correction listed in support and nothing works to get tap to pay. I have a newer phone and a better OS but no go. In 12 years I never had to contact Intuit for help…it’s a good thing because‘there ain’t none!” I got 1 email from ‘qb cares.com telling me to contact them and I don’t but then no response. ### 4/5 — App Features *2026-04-09, version 26.03.0* Limited search abilities ### 1/5 — App shuts down *2025-12-10, version 25.11.0* I start up the app, this new version, on my iPhone, which is up-to-date try to run a credit card and the app shuts down. There’s nobody to talk to you to try and get an answer for this. ### 1/5 — App will not load *2025-12-10* I called into customer service and was on the phone for over an hour with no resolution. Our company uses this app to collect payments out in the field. The app will not load it. Tries to load, but then closes. I explain how this was affecting our business with our technicians, not being able to collect payments and I was told to find out who the third-party company was and call them directly however, QuickBooks customer care could not give me the number or the name of the third party company. The app has been great for over a year for us and for the last two days it has caused us so many issues. Even after being on the phone for as long as I was left with no resolution, very unhappy. ### 1/5 — Won’t open *2025-12-10, version 25.11.0* I have un uninstalled deleted the app from the phone reinstalled everything was working fine until a couple days ago it is December 10 every time I open app and I verify password app instantly closes and won’t open restarted phone reinstalled app clear cache nothing ### 1/5 — ZERO STARS *2025-12-10, version 25.11.0* If I could give zero stars I would. APP won’t stay up and crashes as soon as you launch it. Deleted and downloaded again. Same outcome. Quickbook customers pay A LOT of money every month to have these crashes happen!!! Can’t even run a small business efficiently lately! DO BETTER QUICKBOOKS! ### 1/5 — App trouble *2025-12-10, version 25.11.0* I have no been able to log in to my app and i charge clients on this. I cannot work without this app. They wont fix it. ### 1/5 — DCnF *2025-12-10, version 25.11.0* No support. Last 24 hours app will not login so unable to take payments even through my service is active. ### 1/5 — Stay Away *2025-12-09, version 25.11.0* Member for 40 years , than they closed my account without notice. They wanted to tie card charges to Quickbooks online illegal ! Monopoly law. Customer service was non existent Total rip off. ### 1/5 — Buggy App *2025-12-09, version 25.11.0* There are numerous bugs that are sprinkled throughout the app, but the convenience of charging customers on site made me overlook them. Now the app crashes on the company loading screen rendering the app useless. I’ve tried restarting my phone, deleting and reinstalling the app, all to no avail. A point of sale app should not be as buggy as this. There’s no point in running a business if I can’t receive funds for goods and services rendered. ### 1/5 — Update problem *2025-12-09, version 25.11.0* I updated the app today with iOS26 and I can't log in anymore. Will there be an update about this? ### 1/5 — THIS APP IS A SCAM *2025-12-02, version 25.11.0* I started using this app a few weeks ago and my payment s would say in review for a few days and now they say withheld and haven’t gotten my money and haven’t been able to contact a representative. This app is garbage. IT’S VERY HARD TO CONTACT SUPPORT FOR ANY HELP! DO NOT USE. ### 1/5 — Roles and Permissions *2025-12-01, version 25.11.0* Can’t fetch my roles and permissions users. Keep getting an error and unable to add users. App is useless! ### 1/5 — No invoice functionality *2025-11-03, version 25.10.0* I can Crete an itemized ale, but not an itemized invoice? How useless. I wanted to be able to use this to invoice customers at trade shows, but it is a useless app if I can’t create an invoice. I could use the QuickBooks app, but then there is no privacy and customers can see all my accounting information. QuickBooks already has horrible business practices, and they can’t even manage to create useable apps for all the money they charge. ### 1/5 — No customer service *2025-10-09, version 25.08.1* So I’ve had this service since April and things were going pretty well but recently I’ve had some issues that I needed to contact customer service with(when using the app it would randomly give discounts that I didn’t approve) trying to find any customer service is impossible!!! Talked to QuickBooks people for multiple hours just to find out that it no longer supports this app, frustrating is an understatement!!! However the last woman I talked to at QuickBooks was very helpful…. ### 1/5 — DO NOT USE IF YOU WANT YOUR MONEY STOLEN *2025-10-04, version 25.08.1* i used this app at first thinking it was quick and easy, i received a lot of payments, no problem. the app said that id receive my money october 2nd 2025, only to come back 2 days later (today is the 4th) just for it to be withheld for no reason.. i read some things online about other people having the same issue and this freaking company closed other peoples accounts, refunded the customer, or didn’t give the money at all. this app owes me $310, everyone should just stick to square because they wouldn’t scam you like this. use at your own risk. ### 1/5 — Non working app *2025-09-09, version 25.08.1* Have to reload it every time to process a payment, locks out on some intuit page and can’t access the sign in, you can see the account behind the page just can’t access it. ### 3/5 — Needs to be able to do split tender. *2025-09-09, version 25.08.1* Have customers who pay cash and debit/credit cards in one transaction ### 1/5 — Horrible *2025-09-09, version 25.08.1* Don’t use this,it’s horrible,better to look for another options, and the customer service is terrible,it seems like verification system doesn’t work with customer service,apple shouldn’t allow this in the App Store,by the way. It’s been 3 weeks and I still haven’t received a deposit ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2026-07-21, version 26.04.0* They kept the service payment I received via GoPayment—I don’t recommend it at all. Plus, when you call customer service, you end up talking to random people—lol—so don’t download it. ### 1/5 — Money Didn’t Transfer *2026-07-03, version 26.04.0* I cannot find a number to call a real person to solve my issue. A credit card purchase was made two days ago and still the money has not reached my bank account. It shows the card was charged but bank account has still not received the money. What a frustrating app already. Will find a much better, trustworthy and reliable app to use. ### 1/5 — Horrible customer service - TAP TO PAY DOESN’T WORK! *2026-06-13, version 26.04.0* I’ve spent close to 4 hours on the phone with QuickBooks customer support talking to multiple different people and have multiple “tickets”opened to try to resolve this issue. Zero answers and it seems like everyone I talk to has never even looked at this app before. Completely useless. As a business owner, my time is valuable and having to spend multiple hours trying to help you resolve an issue that your own customer service agents recognize as a problem on your end is a MAJOR problem. You might as well try out stripe or one of the other payment processors because this app is junk!!! Oh, and not to mention that Melissa the customer service supervisor called me to today to discuss again and when I called back they told me she closed the ticket and now I have to start all over again!!! Why would you close the ticket when the issue hasn’t been resolved!!! ### 1/5 — Deposits placed on hold with no clear explanation! *2026-05-12* QuickBooks Payments placed all of my customer deposits on hold and said I should have received an email requesting additional documentation. I checked my email multiple times, including spam and junk folders, and I never received any request or clear instructions. All of my business information and documents were already completed inside QuickBooks, but there is no visible checklist in the app, no clear explanation of what is missing, and no clear timeline for when the funds will be released. This creates a serious cash-flow problem for a small business. If QuickBooks needs more documents, the request should be clearly shown inside the app and resent by email immediately. Holding customer deposits without clear communication is unacceptable. **Developer response:** We want to be transparent about why your funds might be temporarily held. You can find a detailed explanation of common reasons at this link: (https://tinyurl.com/2mnjdnyh). If you have any more payment-related questions in the future, our Merchant Services team is available to assist you here: (https://tinyurl.com/2grsogpe). Wishing you the best. -Myshka, The QuickBooks Team ### 1/5 — Terrible *2026-05-06, version 26.04.0* Works about half the time. Constantly glitches and have to restart phone. Sometimes connects with card reader and sometimes doesn’t. Sometimes works with phone tap and sometimes doesn’t. Customer screen frequently blank. Intuit could care less. ### 1/5 — Glitchy app no customer service *2026-03-27, version 26.03.0* If you ever have issues processing payments and need customer service help there is none. There customer service has no knowledge other then what a cheap AI can spit out. ### 1/5 — Hard to use an app that won’t even sign you in *2026-02-28, version 26.02.0* I downloaded deleted downloaded deleted this app numerous times Quickbooks support has been telling me their app has been fixed. It’s not fixed. I can’t even sign in. ### 1/5 — What the heck happened?? *2026-02-10* I’ve been out of work for a few weeks and returned to find this app is now all messed up. I use it on my iPad and rely on it to accept payments from all my clients, so I was UNPLEASANTLY surprised to find that in the create a receipt screen (with iPad in landscape) the right side of the screen where you select the customer, write notes on their sales receipts, and where the button is to continue and connect to the credit card reader is BLANK! It’s all white… NADA. Only the left side of the screen where you pick what products or services you are charging, but thats it. So you can’t create a receipt or do a sale. I’ve tried deleting and reinstalling the app a few times, rebooted iPad, etc, but nothing has worked. It works on my iPhone, so I’m being forced to use that, but that’s not how I normally take payments and generate receipts. Intuit… PLEASE FIX THIS!!! ### 1/5 — Many bugs need fixing: glitches and app closes, randomly things will not work, etc. *2026-01-30, version 26.01.0* , ### 1/5 — What a sorry excuse for a payment app *2026-01-23* After being on hold for hours, I get a hold of tech support who had no clue what they were doing. It’s almost as if this company hired random people who lied on their resume and gave them a vague guidebook on troubleshooting. I made one transaction with this app and it’s been a headache since then. I was able to get funds deposited in my account from the transaction but when they went to charge me a fee for the transaction they couldn’t take their money. I was confused because the account and routing info I gave them was accurate but the first tech I spoke to just couldn’t comprehend what I was saying at all. How was it, that they were able to deposit money into my bank account but couldn’t withdraw their fee from that same bank account especially when my info on their site was correct? The guy I spoke to that tried walking me through it had an attitude with me because I interrupted him. I tried telling him that my account information was correct on my end and he had me enter it again, even after entering it again he said it wasn’t correct on his side. I told him it didn’t sound like an issue on my end and he said with an attitude “I can help you with this but that’s up to you”. I also called my bank to make sure there wasn’t an issue on their end and there wasn’t. Simply put, it’s a mess over at this company, I will be closing my account and going with an app I can count on. **Developer response:** It's so hard to hear that you had a less than exceptional Support experience. This isn't the level of service we strive to provide. We'd like to make sure you can get in touch with the right team. Anything relating to payment processing or funds on hold would be directed to our Merchant Services Support. You can find their contact info here (https://quickbooks.intuit.com/learn-support/en-us/help-article/mobile-apps/contact-payments-point-sale-support/L7zQuXpgk_US_en_US?uid=l1zeyn5h). Wishing you the best. -Myshka, The QuickBooks Team ## Most praised reviews (10 highest-rated) ### 5/5 — Okay *2026-04-27, version 26.04.0* Let’s see if it can keep up the good business ### 5/5 — Great app *2024-10-16, version 24.08.1* I use this app all the time and it’s great! ### 5/5 — Promote peggy *2024-02-27, version 24.02.0* I had a huge hiccup with the system, but thank the lord for peggy! She sat for 3 and a half hours to figure out the issues with the payments and got my fee’s refunded! Avoided a suit over this. Thank you for good customer service. ### 5/5 — Is this compatible with iOS 16?? *2023-01-21, version 22.11.0* It stopped loading. Tried uninstalling and reinstalling still locks up. ### 5/5 — Go payment card reader will not attach *2022-02-16, version 22.02.0* I just received this card reader and I am using the iphone12 with ios15.3.1 just updated today. Every time I try to connect it finds the reader but says it can’t connect. I saw a prior review and followed all of the privacy steps and it will not connect to my iPhone. Please help! ### 5/5 — New Bluetooth magstrip chip reader not working on my new iPhone 11 *2020-11-07* Just received my new Bluetooth magstrip chip reader but when trying to connect gives me error saying my device is not compatible need to upgrade device. I have a iPhone 11 and that is pretty new device. Only thing newer then that is iPhone 12 that just came out. Also it works fine on my iPad Air 2 without issue and my iPad is 4 year plus old technology so can not be my iPhone 11. Please fix the issue. Thanks Update: received an email from the developer from the quickbook team name Jay. Gave me direction on connecting my BT magstrip/chip reader. Had to goto setting and privacy and Bluetooth then turn on the tab for the app and then it would allow me to add it. So now no more error and works fine. Thanks Jay. **Developer response:** Hey there! We'd like to lend a helping hand with your card reader. In order to properly connect the reader, you will need to go to your settings, select privacy and then select Bluetooth. You should then see your reader and then it will ask you to give it access. If the issue persists, can you send us an email? Wishing you the best! -Jay, The QuickBooks Team(qbcares@intuit.com). ### 5/5 — Crashes have been fixed *2020-10-02* While Intuit’s over support is some of the worst on the planet, the developer reached out after my one star review asking for more details - I sent them a screen capture along with some other complaints about the interface. Within 2 days they pushed out an update that fixed the crashes and even changed the interface that confused clients when trying to get out of the tip screen. Amazing support. Why can’t the rest of the company be so responsive?! **Developer response:** Hey there, Dan. We recommend following these troubleshooting steps to mitigate the app crashing on you: (https://quickbooks.intuit.com/learn-support/en-us/mobile-and-apps/troubleshooting-quick-start-guide-for-the-quickbooks-online-app/00/185761). If the app continues to crash, can you send us an email? We'd also be happy to submit your feedback for you directly to our developers to see if that's something that we can implement. Wishing you the best! -Jay, The QuickBooks Team(qbcares@intuit.com). ### 5/5 — Love! *2019-11-12, version 11.2.1* I have a small salon and have been using GoPayment for several years. I honestly haven’t had any issues with the system. It’s exactly what I expect a Mobil reader to be. I do wish it offered debit pin capabilities however, and it may ,I just haven’t look that in depth. ### 5/5 — Awesome and easy *2019-10-14, version 11.1.2* The best thing about it is that it connects with our accounts and you can see invoices and pay them. Easy to use and fast! ### 5/5 — Slider *2018-12-11, version 10.0.0* Would like to have the option on having the slider plug directly in my phone. At time my Bluetooth fail or there is no wireless access and I can’t use the card reader --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*