# Quo (formerly OpenPhone) — user reviews > 733 indexed App Store user reviews of Quo (formerly OpenPhone) by OpenPhone Technologies Inc, rated 4.40/5 from 10,775 ratings. - Source: https://appshunter.io/ios/app/quo-formerly-openphone/id1241817309/reviews - App overview in markdown: https://appshunter.io/ios/app/quo-formerly-openphone/id1241817309.md - Rating breakdown: 5★ 8,322 · 4★ 777 · 3★ 420 · 2★ 264 · 1★ 992 ## What do users think of Quo (formerly OpenPhone)? Overall sentiment: positive **Pros** - 🚀 Great phone - 👍 Fantastic App - 👍 Great app! - 👍 Great service - 👍 Amazing! - 👍 Very Satisfied Customer - 👍 Excellent interface - 👍 A truly functional app of convenience for small businesses - 👍 Simply The Best! - 👍 An amazing app - 👍 Couldn't live without it - 👍 Great product and service! - 👍 Open Phone is awesome! - 👍 A LIFESAVER - 👍 Works like a charm - 👍 😍 - 👍 Omg - 👍 Best application - 👍 Love it!! - 👍 OpenPhone for the win - 👍 Amazing app **Cons** - 🔇 Unable to mute individual numbers - 🐛 SMS notifications don't alert sometimes - 🔒 Forced to let AI read all of our messages - 🔒 Scam - 🔒 Complex Registration - 🐛 Few very old bugs still - 🐛 Issues - 🐛 Bad connection - 🐛 Problems with SMS - 🐛 No live support and complete lack of business number calling experience - 🐛 Connection issues - 🐛 Slow connection sometimes and majority of the time when calls don't come through - 🐛 Simply doesnt work. Support talks a lot, but does nothing. - 🔒 TRUFFA NON COMPRATE PER NESSUN MOTIVO - 🔒 Unsubscribe simply does not work - 🐛 Love OpenPhone but 2 bugs - 🐛 Likely Sales Number - 🐛 Horrible lag with iPhone 14 Pro - 🐛 not so good - 🐛 Calls don't work - 🐛 Used to be perfect before the recent update - 🐛 Lots of issues - 🐛 Useless - 🔒 Won't let you verify this number BS - 🐛 Not working - 🐛 TRUFFA NON COMPRATE PER NESSUN MOTIVO - 🔒 Unsubscribe simply does not work **Commonly reported bugs** - Messages don't always appear - Does Not Work for SMS Verification - Bad connection - OTP malfunction - Issues with calls showing as scam - Muffled sound quality - Incorrect notifications - Calls not ringing or going to voicemail - Texts not sending - Dropped calls - Syncing issues with contacts - Delayed notifications - Ringtone issues - Billing issues - Account blocking - Porting issues - Inability to delete messages - Call quality issues - Number showing as spam - Inability to search messages by number **Most requested features** - Make it Conference Call option - Custom Notification Tones - Transfer Call & 3 Way - Dark mode option - Advanced analytics dashboard ## Newest reviews (19 of 733) ### 3/5 — great app in theory, riddled with bugs *2026-08-25, version 4.0.33* phantom notifications that won’t go away and laughably-inaccurate voice transcriptions ### 3/5 — They STOLE my phone number *2026-08-21, version 4.0.33* These people are pure scamming thieves. They stole my phone number I ported in and had for over TWENTY YEARS!! NEVER do business with these people!! ### 2/5 — Terrible Customer Service & User Interface… *2026-08-20, version 4.0.31* I was looking for a reliable internet calling app. When properly working this app has pretty decent quality calls. However, I attempted to recharge my service and the option isn’t properly presenting in app and “customer service” said they’d forward it to the billing team but almost a week later there still hasn’t been resolution. Additionally, they charge full price for the subscription but limit calls to 3 a day of an i.d. is not loaded. Whom in their right mind wants to give sensitive information to a 3rd party app and a non regulated company? It’s a ridiculous request. The appropriate thing to is to set a date limit (90, 180, etc) and if things are not verified in that way then cut all service but don’t have people paying full price for a service and then restricting the service, that is criminal. Also, customer service can take anywhere from a few days to several weeks to get back to you. If there’s a matter expect to recieve half responses or no response at all. Their internal ui is different than ours. They sent me screenshots for a ui that is not present on their site or in the app. All not useful at all and the problem remains unresolved. I’ll be looking for a much better app with more pristine delivery and customer care ### 2/5 — Lots of delays *2026-08-09, version 4.0.32* I have to be honest that I am very reluctant to use this app for phone calls because the quality is so bad. It is very difficult to have conversations with customers when there’s such a huge delay. There’s also a delay in logging the calls so you get a call and you wanna text the customer back you can’t. Because the log Hasn’t updated yet. ### 2/5 — Works… kinda *2026-08-07, version 4.0.31* I love having a new business number and sharing the app with my business partner so we both see incoming messages and calls. However, a large part of our job is sending photos and videos to our clients. On a weekly basis Quo struggles sending simple iPhone videos and pictures that would have sent just fine the week before, whether I am using WiFi or data. Then I have to try a thousand different ways of compressing and sending content before eventually having to add my clients into my personal contacts and send content from my personal number, entirely defeating the purpose of using and paying for this app. Additionally, a handful of clients can’t even receive text messages or calls from my Quo number for some unknown reason, so I have to continue to communicate with them from my personal number as well. This has honestly been more of a pain than it’s worth, making my business number seem unprofessional to my clients. I will be getting a separate business phone soon, porting my Quo number to a new device, which is not the route I wanted to go. I like having my business info on both mine and my partner’s personal phones all wrapped up in one app. Having a separate phone will be a different kind of inconvenience. I keep trying to give the app a chance to get better and resolve issues, but I just stay frustrated and disappointed at its reliability. ### 1/5 — Does not work *2026-08-02, version 4.0.31* Does not work as a alternative to a phone. Also, instructions to cancel are incorrect and it is almost impossible to cancel. ### 1/5 — I wouldn’t use it yet *2026-07-31, version 4.0.31* You can’t text. They must verify website and many small businesses don’t have a website. It’s a total PIA. They safe a FB page is enough, but the page must be embellished, and up to their par. If most businesses were that big, they’d just get a regular phone. Definitely not worth your time ### 1/5 — Horrible Experience *2026-07-28, version 4.0.30* It’s taken forever for my number to port over. You can’t talk to anyone. Number supposed to be ported over and I’m still getting text on my other network. It’s been a few days and should take this long. They’ve sent all these notifications that everything is up and approved…but it’s not! ### 1/5 — NO SUPPORT *2026-07-28, version 4.0.30* I have been dealing with an issue for weeks attempting to get my business number approved for text messaging. There is no one to contact and the emails take days to go back and forth. Also advertised that the plan I chose would allow up To 10 people to use the account for the monthly costs. NO it’s that cost per person. So I pay over $40 a month for myself my one employee to take calls but not text! feels scammy. And we will see if they can get this resolved. ### 1/5 — Scammy, unethical in-app purchases *2026-07-28, version 4.0.31* I added another user to my account. I was unaware that this would incur a charge of $125, there was nothing in the UI saying I would be charged, and nothing after I was charged. I found out only when I received an email hours later. I immediately deleted the extra user and contacted Quo support. I was told I would be charged for a full year for 2nd user even though I deleted the user the same day and was unaware of the charge. They told me not to worry, that I wouldn’t be charged next year because I deleted the user (eyes rolling). This is not an ethical UI purchase path, as a product manager for apps, I know this is not allowed. Avoid this company. ### 1/5 — Constantly broke *2026-07-28, version 4.0.31* This app is trash, we have 7 lines, we constantly have ones that won’t ring because….. no one, not even quo knows, today all the office phones we down half the day. It’s almost like telecommunications is a brand new industry or something. If you like paying for things that are constantly broke with no fix, Quo is for you. Also customer service just isn’t a thing for these guys. I would be more satisfied honestly using smoke signals because then I would have some sort of feed back that it is working or not. Did I mention Quo is hot garbage? Utter trash -5 stars. ### 1/5 — QUO *2026-07-27, version 4.0.30* If I could rate less than 0 I would ### 1/5 — Keeps missing calls *2026-07-27, version 4.0.31* Not reliable ### 1/5 — False charges *2026-07-25, version 4.0.30* I signed up a week ago, I got charged for a full month with 3 users… I’m only by myself not sure where the 2 other users came from. It’s better to go to ring central or something similar. This looks like a scam to me at this point. ### 4/5 — Read Receipts *2026-07-25, version 4.0.31* It would be very helpful to have some form of Read Receipts or a notification that recipients have seen message. Otherwise this works very good. Thanks ### 2/5 — Missed Messaging *2026-07-23, version 4.0.30* We’ve been experiencing significant issues with the messaging system that make it unreliable for business use. The problems are inconsistent and vary by recipient: * Some contacts can send text messages to us but cannot receive our replies. * Others can receive our messages but are unable to send messages back. * Some contacts are only able to exchange messages intermittently. * There are also phone numbers that cannot be messaged at all, even after completing every recommendation provided in the Trust Center. This has been extremely frustrating, especially since we’re relying on the platform for business communication. We intentionally started with the Starter plan to evaluate the platform before committing to a higher-tier subscription. Unfortunately, that plan does not include direct access to customer support, leaving us limited to email-based IT support. Before contacting IT, I worked through the entire troubleshooting guide and completed every recommended step on our end. After doing so, the documentation ultimately suggested that the issue was with the recipient’s device or carrier. Given that these problems occur across multiple contacts using different carriers and present in different ways, that explanation does not appear to account for the underlying issue. QUO has the potential to be an excellent VoIP platform. However, in its current state, I do not feel it is reliable enough for business communication. A business phone system must be dependable, and at this point I cannot confidently trust that messages are being delivered or received as expected. I sincerely hope this issue can be resolved soon, as it has now been approximately a week since I first reported the problem. ### 1/5 — never got it working *2026-07-23, version 4.0.30* followed their instructions just needed a business number for separating my phone from work. tried getting a hold of someone to help but can’t. so bought a year and haven’t been able to use it once. ### 2/5 — Business phone *2026-07-22, version 4.0.30* originally left a 5-star review, but I’m updating it to 2 stars. The phone system itself works well, and overall I’ve been happy with the product. Unfortunately, the customer support has been extremely disappointing. I currently manage six business phone numbers and will be expanding to 15–20 numbers as we continue opening new locations. I’ve been trying to get a toll-free number registered that will be displayed on more than 40+ fleet vehicles, but the process has dragged on with little to no communication. Support has been slow to respond, and getting updates has been incredibly frustrating. It’s unfortunate because the product is solid, but reliable support is just as important—especially for growing businesses. I hope Quo improves its responsiveness, because that’s the only reason I can no longer recommend it as highly as I once did. ### 1/5 — They will take your money and not provide services *2026-07-22* Multiple year open phone customer and never had a problem. Out of the blue Quo says my subscription is not up to date even with a receipt of payment. Try to call them to rectify?? Good luck, they only offer an AI chat bot who can do nothing. Do not download and do not trust them with ported numbers!! **Developer response:** Hi there, we're sorry to hear about your experience. We take billing concerns very seriously and would appreciate the opportunity to review your account. Please reach out to our Support team at support@quo.com with reference to this review so we can investigate and address any issues as quickly as possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Reliable *2026-08-21, version 4.0.33* This company sucks. Customer service is non existent and the numbers are always glitching out and shutting down. Not reliable. Do not use for business! ### 1/5 — Unprofessional *2026-08-19, version 4.0.33* I would not use this company if you depend on a correct and timely service. This company has cost me money and time I cannot get back. Beware! ### 1/5 — One of the worst call services *2026-08-14, version 4.0.32* Chooses when it wants to work ### 1/5 — No customer support exist *2026-08-13* Ported my number , it was scheduled , then port out was completed from current carrier but QUO still shows pending port and now losing business because customers can’t reach , also no support exist except chat bots and voice bots . **Developer response:** Hi Sachin, we're sorry to hear that you feel this way. That’s certainly not the experience we want anyone to have. We have reviewed your ticket, and the Porting team has updated you about your case. They are currently working with your current carrier to identify what happened. Please feel free to respond to the ticket if you have any questions. ### 1/5 — Randomly Stops Working- Wanting to upgrade *2026-08-12, version 4.0.32* When app was openphone, it seemed to work fine. Changed to “Quo” and will randomly stop sending messages and decline incoming calls costing us business. Tried to get customer support, but they will only help via phone call when you pay them more $. I would explore a different option. ### 1/5 — TFA failure *2026-08-10, version 4.0.32* The app does t work for TFA It’s very frustrating ### 1/5 — Bad customer service *2026-08-09, version 4.0.32* I started using them on my Apple iPhone app, but then needed more the functionality so I tried to switch over to the desktop version in canceling it on my phone and restarting it on the desktop app. The system canceled my membership. I ended up without service ended up missing clients text messages trying to services I would not recommend this company they were unwilling to give me any type of credit a refund. I’ll be looking for a new phone app soon. ### 1/5 — Constant glitches awful customer service *2026-08-08, version 4.0.32* Calls are hit and missed, but text messaging is an absolute nightmare. Multiple times a day mid text message I start to get failed to deliver messages. Months of going back back-and-forth with customer service has yielded. No fix to this problem. They tried to tell me that the phone numbers I was texting were disconnected. When they absolutely are not. I am canceling my subscription. ### 1/5 — NOPE. FRUSTRATING *2026-08-06, version 4.0.31* Honestly, I’ve tried to use this app for my business. There’s a lot of issues. The phone lines are down often. Customer support is very challenging to get through or have them troubleshoot the issues even my text messages i’ll go and look at the app and with no warning or update. I’ll find out calls are not coming in or going out that they’re having phone lines down issues and my text messages won’t be able to send. It’s so irritating. and then having no access to a customer service team honestly go somewhere else. ### 1/5 — Do not recommend *2026-08-03, version 4.0.31* I’ve had the worst time working with this company. I’ve been trying to get a hold of the company for over a month and their communication is terrible. Unless you want a horrible headache do not work with this company. ## Most praised reviews (10 highest-rated) ### 5/5 — api is really good *2026-08-16, version 4.0.32* better than all the others imo ### 5/5 — QUO review *2026-07-19, version 4.0.30* Very informational and easy to navigate ### 5/5 — Huge help to my biz *2026-07-15, version 4.0.30* The integrations with Claude, vsco and auto transcriptions have been game changing to my business! ### 5/5 — Nice *2026-07-14, version 4.0.30* Last update fixed the issues ### 5/5 — Game changer! But not the most intuitive app *2026-06-12, version 4.0.25* Definitely a learning curve. UI needs to be more intuitive. We’re getting used to it but it feels slow to get comfortable with it even for those who are very smartphone app savvy, and quite frustrating for those who aren’t. The power and functionality of the app though is game changing for small businesses. I love being able to auto record and transcribe calls, it works very well. And the functionality to plug in ChatGPT and Claude is killer. Edits you make in the system on desktop seem to be laggy. Like editing contacts for example. The AI transcription could be better. It’s fine but I’m not blown away by it. At least I have the call audio record easily accessible to review. The AI summaries are hit and miss as of June 2026, really hope that improves with time. It’s not perfect by any means but the features and functionality this offers, at this price point, after trying it out I wouldn’t want to go back to life before having Quo. I see us being a longtime customer. ### 5/5 — Blown Away *2026-06-07, version 4.0.23* I almost never give reviews but I’m so impressed by this app, I had to say something. It’s just so intuitive and has so many advanced features. I’m blown away. ### 5/5 — Eco tourism *2026-05-30, version 4.0.23* Setting up a backend for an Eco tourism company in upstate New York. This system looks really critical to our success. We’ve teamed with check front. I’ll keep you posted on the great feedback. ### 5/5 — Quality calls *2026-05-14, version 4.0.21* Quo has easy setup, good price and good call quality. Also easy to navigate phone app. ### 5/5 — Very Responsive Founders / Staff *2026-05-09, version 4.0.21* We’ve been using the service for about 5 months now and it’s going well. Little bugs here and there but nothing that keeps it from working. Desktop apps are wrappers around a web app so not super native feeling. The app on iPhone and iPad is more integrated with OS and uses the Apple Call Waiting system really well - you can put people on hold and take another inbound call. I believe that feature is in the works for desktop. Somewhat integrated to Apple CarPlay. The founders and other staff are very accessible via their subreddit. Very engaged user community around it. Amazing API and Claude integration let you customize to your heart’s content. ### 5/5 — Loving QUO *2026-04-13, version 4.0.13* We have been using QUO for my new Window Cleaning Business the past month and we really love our new VOIP number. We use it 100% on our mobile app and everything works great!! Clients love the SONA AI feature!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*