# Rabbit Mobility — user reviews

> 13 indexed App Store user reviews of Rabbit Mobility by Rabbit Mobility B.V., rated 4.90/5 from 1,045 ratings.

- Source: https://appshunter.io/ios/app/rabbit-mobility/id1468767626/reviews
- App overview in markdown: https://appshunter.io/ios/app/rabbit-mobility/id1468767626.md
- Rating breakdown: 5★ 986 · 4★ 25 · 3★ 3 · 2★ 3 · 1★ 28

## What do users think of Rabbit Mobility?

Overall sentiment: mixed

**Pros**

- 💡 Innovative scooter-sharing concept
- 👍 Good scooter quality and condition
- 🎯 Convenient alternative to purchasing
- 😊 Helpful and responsive service
- 🌟 Enjoyable user experience

**Cons**

- ⏱️ Lengthy account creation process
- 💳 Payment method issues and failures
- 🚨 Account suspension without proper support
- 💰 Sudden rate changes during rides
- 🔐 Excessive identity verification requirements
- 📱 One scooter per phone limitation

**Commonly reported bugs**

- Card addition fails repeatedly
- Digital wallet integration issues
- Rate calculation errors during rides
- Login process delays
- Inconsistent pricing display

**Most requested features**

- Expand scooter availability to more cities (Port Said)
- Add Apple Pay payment option
- Add InstaPay payment option
- Bank card scanning feature
- Support for users without National ID
- Allow multiple users per phone/account

## Most critical reviews (10 lowest-rated)

### 1/5 — Unsolved issue

*2025-03-31, version 2.5.5*

My account is suspended because of someone I help with a ride I connected him with my visa and now y’all can’t help solve it very bad , y’all are scam

### 1/5 — Takes toooo long!

*2025-01-22*

Apart from it taking way too long to create account, the log in, then try and add card ( which failed twice, UK visa Debit )  try to add funds via digital wallet - need to scan National ID… I’m not Egyptian. I don’t have one.  Says powered by Sahl, which is exactly the same app I use to top up my NFC electricity card using any and all of my bank card that fail with the Rabbit app… 
No option of Apple Pay, no option for instapay  or to scan bank card. Gave up and got an uber.. pls sort this all out.

### 1/5 — Ripoff

*2024-08-23, version 2.5.1*

They change rates during the ride. I was charged 8 times the rate that showed when I booked it. When I complained about it they said you need to have a screen shot to prove it. Don’t they have records if their rates!!!

### 2/5 — One scooter per cell - phone ??!!!

*2021-02-27, version 1.8.3*

Absolutely insane to even think about something like that , we go as a family to olay and not everyone owns a cell phone 🙁

### 5/5 — Honored to be the 1000th Review

*2026-07-11, version 2.6.3*

Amazing ui and rent system works amazing

### 5/5 — Amazing i love it ❤️

*2023-08-18, version 2.3.1*

I love it , will repeat it again

### 5/5 — Not in my city :(

*2022-08-30, version 1.9.5*

Please add scooters in Portsaid, Egypt it will really help

### 5/5 — Excellent idea

*2022-08-05, version 1.9.5*

I love it

### 5/5 — 5 star

*2022-01-17, version 1.8.8*

Amazing very helpful . And we enjoy it is eastown sodic

### 5/5 — I love rabbit

*2022-01-04, version 1.8.8*

I don’t need to purchase a new scooter I can just ride rabbit

## Most praised reviews (3 highest-rated)

### 5/5 — Thank you so much

*2021-12-25, version 1.8.8*

The best idea now I don’t have to buy a new scooter I can just ride rabbit

### 5/5 — Nice Idea

*2020-11-17, version 1.7.9*

The Idea is amazing and will change the way we move in Egypt. I hope you add more scooters around Egypt.

### 5/5 — Awesome app ❤️

*2019-07-27, version 1.1.0*

It’s my first time to try an application like this , i like it so much , the scooters are very good and the service is awesome. 
Thanks for this great experience guys

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*