# Rachel’s Grill — user reviews > 24 indexed App Store user reviews of Rachel’s Grill by Lunchbox Technologies Inc., rated 4.80/5 from 2,157 ratings. - Source: https://appshunter.io/ios/app/rachels-grill/id1603877609/reviews - App overview in markdown: https://appshunter.io/ios/app/rachels-grill/id1603877609.md - Rating breakdown: 5★ 1,974 · 4★ 112 · 3★ 29 · 2★ 9 · 1★ 33 ## What do users think of Rachel’s Grill? Overall sentiment: positive **Pros** - 🚀 Quick - 👍 Excellent customer service - 👍 Healthy and delicious food - 👍 Customizable orders - 👍 Rewards program **Cons** - 🐛 Unable to make orders and app crashes while trying to use Apple Pay - 🐛 Reorder function does not work - 🐛 Trouble logging in **Commonly reported bugs** - Issues with Apple Pay - App crashes **Most requested features** - Full description of proteins and sauces on the menu ## Newest reviews (4 of 24) ### 4/5 — issue with Apple Pay *2025-03-19* The app works great, except for when trying to use Apple Pay… I just used Apple Pay somewhere else so I know it’s not on my end. ### 3/5 — New app *2022-04-29* Love the free meal for updating your app! Thank you ! However, you can’t see the full description of proteins or sauces you’re ordering on the menu, which would be helpful. ### 5/5 — Jacob - Mgr., Transit - Williamsville *2022-03-22, version 1.0.0* OUTSTANDING service from Jacob on 3/21/22 at 4:30 pm. I had a problem downloading the app and he immediately came over to help! Best customer service!! ### 5/5 — Great food *2022-03-13* Healthy and delicious! ## Most critical reviews (10 lowest-rated) ### 1/5 — I want to like this *2026-08-05* The ordering process is made impossible as I HAVE TO make a sauce selection and it freezes every time. I can place the rest of the order/selections without problem but the App freezes when the sauces are chosen and that’s a required choice. I almost went somewhere else just bc the ordering was a problem. ### 1/5 — Clunky and useless *2026-05-29* This is a terrible app. The app before was much better. They removed the box so you can’t type how you want your order made. Completely useless. Makes me not even want to go in and order for the time fact that instead of improving they just made ordering there, harder. ### 1/5 — Fix the kinks *2026-05-23* I had to order and create an account five times and finally had to order as a guest . ### 1/5 — Payment options *2026-01-30* The app auto adds a 15% tip (stupid). The app also didn’t like Apple Pay. ### 1/5 — Terrible *2024-07-31* Unable to make orders and app crashes while trying to use Apple Pay. Niiiicce 👍 ### 1/5 — Trouble logging in *2023-10-26* I had to use someone else’s account to login because it locked me out it would not let me put my phone number in and then change my password. Very frustrating ### 2/5 — Reorder does not work *2024-01-30* Unable to reorder previous items using the app. ### 2/5 — Chicken souvlaki wrap with Greek fries *2022-04-30* Wrap is thick, dry, and lacking flavor. Chicken was dry. Greek fries were sickly, covered with a thick white tzatziki sauce and half a ton of Feta. It was gross. Gave me a terribly bad stomach. Will not be back. ### 3/5 — Buggy when you choose thing *2026-08-26* I had to try 5 times to get through to complete an order. Couldn’t enter a name, or try and enter an email before it looped back and forth and erased any progress I made. So needs work but it had worked eventually. ### 3/5 — Getting REALLY expensive.. *2026-06-22* Can’t enjoy your food very often because it’s getting a little beyond what I can afford . ## Most praised reviews (10 highest-rated) ### 5/5 — Easy App, Easy Rewards *2026-08-25* We love Rachel’s! The app is super easy to navigate. You can scan for rewards in store or automatically receive them with every online order making it super easy to rack up the points. ### 5/5 — App *2025-09-22* Quick ### 5/5 — Amazing food and people *2023-09-13* Rachel’s food is the real deal! Extremely healthy, just ask any nutrition expert, and the folks who run the business are honest hard working Buffalo people! In my business I occasionally cater lunches and Rachel’s is always appreciated! I even brought it all the way to Ithaca NY once! Thanks to Joe and the entire family for paying attention to detail and never compromising on the quality! ### 5/5 — ONE WORD- WOW! *2022-10-21* This new app is AMAZING! Compared to the old one, it was SO easy to customize my order AND it automatically chose the location closest to me. The rewards are even better. Already planning my order for lunch tomorrow! ### 5/5 — Love this Rachel’s *2022-09-23* Excellent customer service. They always get my online order correct. Way to go Tonawanda Rachel’s Mediterranean Grill! ### 5/5 — DELISH!!! *2022-09-19, version 1.0.1* Sooo good!! ### 5/5 — Perfection *2022-09-09, version 1.0.1* Perfection ### 5/5 — Woop *2022-08-17* Best food ever ‼️👍 ### 5/5 — Amazing food and people *2022-05-06, version 1.0.0* Rachel’s food is the real deal! Extremely healthy, just ask any nutrition expert, and the folks who run the business are honest hard working Buffalo people! In my business I occasionally cater lunches and Rachel’s is always appreciated! I even brought it all the way to Ithaca NY once! Thanks to Joe and the entire family for paying attention to detail and never compromising on the quality! ### 5/5 — Amazing Food *2022-04-26* This place does not dissuade. We are in love with the food here. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*