# Radar for Zoho Desk — Customer service software

> Mobile helpdesk productivity app for customer service performance tracking and management. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/radar-for-zoho-desk/id1441768336 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Business, Productivity
- Price: Free with in-app purchases
- Rating: 3.80/5 from 10 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.1 · 290 MB
- Languages: American English, Arabic, Hindi, Icelandic, Kazakh, Norwegian Bokmål, Odia, Russian, Chinese (Simplified, China), Tamil and 2 more
- Released: 2018-11-15
- Data updated: 2026-08-29
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/radar-for-zoho-desk/id1441768336/reviews.md

## What is Radar for Zoho Desk?

"Radar for Zoho Desk" is a helpdesk productivity app that provides a quick overview of vital customer service stats. Using this app, both help desk managers/admins and customer support agents can easily manage workload and track performance anywhere, anytime from the convenience of their mobile devices. Stats related to ticket resolution time, customer happiness, live traffic, and individual agent stats power this app. While managers/admins can view these stats for all agents, agents can view only those pertaining to themselves. It brings anomalies to your notice instantly and helps identify bottlenecks even before they arise.

Below are some of the pages/features:
* Live Traffic
* Channel Traffic
* Current Stats
* Average Handling Time (AHT)
* First Contact Resolution (FCR)
* Customer Happiness (CSAT)
* Agent Status
* Team Feeds
* Exception Alerts
* Quick Views
* Dashboards

Some key functionalities:
* Choose the statistics you want to keep an eye on.
* Set pre-defined standards to the chosen metrics, and get notified when there's any deviation from them.
* Reply to tickets, chat with agents, and post announcements from within the app.
* Stay clued-in to team conversations through the Team Feed, even when you're away from your desk.
* Customize the look and feel of the app, just the way you want it.

Subscription (In-App Purchase):

We’ve allowed users to subscribe/upgrade to paid editions. Following are the 3 plans that we’ve supported in the Radar app: Standard, Professional & Enterprise. Users can sign-up with a 15 days FREE Trial on any of the editions and subsequently they can upgrade to the plans to utilise more benefits. Users can either choose to opt for a Monthly or a Yearly subscription. Discounts will be applied for the annual plans for the respective edition.

* Payment will be charged to iTunes Account at confirmation of purchase
* Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
* Account will be charged for renewal within 24-hours prior to the end of the current period
* Subscriptions can be managed and auto-renewal can be turned off by going to the user's Account Settings after purchase.
* Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

Privacy Policy: https://www.zoho.com/privacy.html
Terms of Service: https://www.zoho.com/terms.html

## Key features

- Customer service statistics overview
- Ticket resolution time tracking
- Customer happiness (CSAT) monitoring
- Individual agent performance tracking
- Exception alerts for deviations
- In-app ticket replies and chat
- Team feed for conversations

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Standard Edition - Monthly | $20.99 | per month |
| Standard Edition - Yearly | $169.99 | per year |
| Professional Edition - Monthly | $35.99 | per month |
| Professional Edition - Yearly | $299.99 | per year |
| Enterprise Edition - Monthly | $54.99 | per month |
| Enterprise Edition - Yearly | $499.99 | per year |
| Express Edition - Yearly | $84.99 | per year |
| Express Edition - Monthly | $9.99 | per month |


## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/radar-for-zoho-desk/id1441768336/reviews.md

### 2/5 — Good layout, app doesn’t work right though.

*2020-11-24*

First off, I love the layout of this app compared to the standard desk app. 10/10 on that one. The additional features are super nice as well. 

That being said, I’m having trouble with the app staying up to date on what is happening in Desk. The ticket counts are frequently off and sometimes tickets that are there don’t show up.

**Developer response:** It's disheartening for us to see you facing issues with the ticket count in your Radar app.

We have tested the same, but couldn't reproduce the issue in our testbed. It would be great if you could write to us on support[at]zohodesk[dot]com with the screen-shots and the details of the data that you are trying to check through the app. This will help us to address your concern.

Looking forward to your email.

### 5/5 — Perfect for management

*2019-01-08*

Great! Our management team utilizes this tool perfectly! They don’t understand all the options in desk, they just need the numbers and stats. Thank you! I do agree though, these tools being part of desk just to save space app wise would be nice.

### 1/5 — Great app with good insight- but...

*2018-11-28*

I actually really like this app. There is a lot of good insight to support Zoho desk and to get a sense of the inbound/outbound traffic. 

The reason for the one star review is that I believe that these features should be included IN the Zoho Desk app - NOT as a separate app. 

I already have a folder full of Zoho apps... I don't really need another one when all of these features could have been included within the original Zoho desk app.

**Developer response:** First off, thanks for your comments on the Radar app. We are happy to hear that you like app very much!

That being said, we understand your disappointment that you don't want two apps for handling the ticket management. In fact, the Radar app not just have the insights, but also the tickets related to the stats are just a click away on the numbers. So, you will not miss any functionalities in the app. Moreover, users can get going with their day-to-day activities (like ticket replies, comments, collision detection, feeds, etc.,) without any stoppage. Please give it a try and we are sure you will love it more.

We are adding more admin/manager focused functionalities in the Radar app, and that should justify that users will need this app for a proactive mode. We will update as we make progress on the app's capabilities. Please feel free to reach out to us on support[at]zohodesk[dot]com with your feedback and suggestions. We would love to hear from you.

Thanks again for your continual support to us!

## Frequently asked questions about Radar for Zoho Desk

### What are the subscription plans for Radar for Zoho Desk?

Radar for Zoho Desk offers Standard, Professional, and Enterprise editions with monthly and yearly subscription options. Plans include Express Edition - Monthly ($9.99), Standard Edition - Monthly ($20.99), Professional Edition - Monthly ($35.99), and Enterprise Edition - Monthly ($54.99). Annual plans offer discounts.

### Does Radar for Zoho Desk offer a free trial?

Yes, users can sign up for a 15-day free trial on any of the available editions. This allows you to explore the features before committing to a paid subscription.

### How can I manage my Radar for Zoho Desk subscription?

Subscriptions can be managed and auto-renewal can be turned off by going to your Account Settings after purchase. This ensures you have control over your billing and renewal preferences.

### What customer service metrics does Radar for Zoho Desk track?

Radar for Zoho Desk tracks vital metrics such as ticket resolution time, customer happiness (CSAT), live traffic, channel traffic, average handling time (AHT), and first contact resolution (FCR).

### Can I reply to tickets directly from Radar for Zoho Desk?

Yes, you can reply to tickets, chat with agents, and post announcements directly from within the app. This streamlines communication and allows for quick responses to customer inquiries.

### How does Radar for Zoho Desk help identify performance issues?

The app allows you to set pre-defined standards for chosen metrics and get notified of any deviations. It also brings anomalies to your notice instantly, helping to identify bottlenecks before they become major problems.

### Is Radar for Zoho Desk available on multiple devices?

Based on the provided data, Radar for Zoho Desk is currently supported on iPhone. Compatibility with other devices may be updated in future releases.

### How often is Radar for Zoho Desk updated?

The latest version is 2.4.11, and the app was last updated on March 27, 2026. This indicates a recent update, suggesting ongoing development and support.

## Version history (last 5 releases)

### 2.5.1 — 2026-08-21

Remote assistance with Zoho Lens, now in Radar:

- Zoho Lens integration in Radar brings real-time remote assistance directly into your tickets. Start a live video session with remote experts, collaborate through audio, chat, and visual annotations, and resolve complex issues faster within Radar. Once the session ends, summaries, screenshots, and session details are automatically added to the ticket for a complete record of the interaction.

### 2.5.0 — 2026-08-01

Introducing Radar for iPad.

- Support customers with a workspace designed for larger screens, making it easier to manage tickets, analyse insights, and stay productive wherever you are.
- This release also includes performance improvements and stability enhancements.

### 2.4.15 — 2026-07-07

Custom Modules are now available in Radar:
Access your organization's Custom Modules directly from Radar.
 
What you can do:
* Navigate through your configured Views to quickly access the records you need.
* Organize records with Sorting and Filtering to find relevant information faster.
* Create new records and view record details in a clean, mobile-friendly Table View.

### 2.4.14 — 2026-06-02

Tickets Card in Radar:
- Tickets Module in Radar has been enhanced further to empower Agents to access Ticket Views (Starred as well as Unstarred) and Lists now in Table View. 
- Agents now can enable Tickets from the Radar Store and can be accessed in Main Cards.

### 2.4.13 — 2026-05-18

New language support:

Radar is now available in Odiya(In) language. Enjoy a smoother, more inclusive experience in the language you’re most comfortable with.

## More apps by Zoho Corporation

- [Zoho Docs](https://appshunter.io/ios/app/zoho-docs/id388384804)
- [Zoho Invoice Maker App](https://appshunter.io/ios/app/zoho-invoice-maker-app/id413017364)
- [Zoho CRM - Sales & Marketing](https://appshunter.io/ios/app/zoho-crm-sales-and-marketing/id444908810)
- [ServiceDesk Plus \| On-premises](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)
- [ManageEngine Ping Tool](https://appshunter.io/ios/app/manageengine-ping-tool/id460362949)
- [ServiceDesk Plus \| Cloud](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

All apps by Zoho Corporation: https://appshunter.io/developer/388384807

## Related topics

[customer app zoho assist](https://appshunter.io/ios/topics/customer-app-zoho-assist)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*