# Radiant Mobile Agent — Effective work of your Agents

> Effective work of your Agents (iPhone/iPad app by Radiant System Group s.r.o..)

- Source: https://appshunter.io/ios/app/radiant-mobile-agent/id1582455113 (this page in markdown: same URL + `.md`)
- Developer: [Radiant System Group s.r.o.](https://appshunter.io/developer/1512443795)
- Category: Business, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 11.4 · 13 MB
- Languages: English, Russian
- Released: 2021-08-26
- Data updated: 2025-01-09
- User reviews in markdown: https://appshunter.io/ios/app/radiant-mobile-agent/id1582455113/reviews.md

## What is Radiant Mobile Agent?

((OTRS)) Community Edition is a free customer support software that lets you support your customers across channels like email, phone, customer portal and your website.

Installation
To use the mobile application, you need to install free packages JSON API version 6.44.0 or later (https://rs4otrs.com/products/json-api) and Mobile version 6.0.8 or later (https://rs4otrs.com/products/mobile) from the RS4OTRS.COM store on your OTRS 6 CE server.

Key features
- custom push notifications
- create ticket
- create customers
- change ticket parameters
- queue tickets
- ticket information
- ticket links
- customer information
- filtering and sorting tickets
- full text search
- notes and emails creating

Quick actions from the list of tickets
- watching
- moving
- assigning
- locking
- reply

Ticket quick actions
- change of priority
- status change
- queue change
- locking
- watching


## Version history (last 3 releases)

### 2.2 — 2022-03-15

Attention! For the correct operation of the mobile application, it is recommended to use the latest versions of the RS4OTRS API (JSON API) and RS4OTRS Mobile modules.
Fixed - an error in the operation of interfaces during the initial loading of the application
Fixed - year on the authorization page

### 2.1 — 2022-01-31

Attention! For the new version of the mobile application to work correctly, you need to update the RS4OTRS API (JSON API) to version 6.44.0 and RS4OTRS Mobile to version 6.0.8 on the OTRS server.
Fixed - customer search error in the ticket creation form
Fixed - date and time input error
Fixed - error of displaying date, date\time in fields with type "Date", "Date\Time"
Fixed - agent time zone error
Fixed - error in ticket search by number
Fixed - "Assign To" button error
Fixed - "Unwatch" button error

Added - restriction on entering dates in the past for fields of type "Date", "Date\Time"
Added - ability to work with dynamic fields of type "Text", "Multiline text", "Date", "Date\Time", "Drop-down list"
Added - support for Access Control Lists (ACL) in all interfaces (only for ticket states)
Added - ability to use a separate Action for each interface
Added - displaying of dynamic fields on all interfaces
Added - displaying of the SLA name, time parameters and dynamic fields in the "ticket information" block
Added - ability to setup a ticket state for mobile screens

### 1.0 — 2021-08-26

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2025-01-09.*