# Radisson Hotels Americas — user reviews > 50 indexed App Store user reviews of Radisson Hotels Americas by Radisson Hospitality, Inc., rated 4.76/5 from 1,663 ratings. - Source: https://appshunter.io/ios/app/radisson-hotels-americas/id1437901776/reviews - App overview in markdown: https://appshunter.io/ios/app/radisson-hotels-americas/id1437901776.md - Rating breakdown: 5★ 1,441 · 4★ 142 · 3★ 25 · 2★ 8 · 1★ 47 ## What do users think of Radisson Hotels Americas? Overall sentiment: negative **Pros** - 👍 Easy booking - 👍 Smooth reservations - 👍 Affordable and convenient - 👍 Great staff and service **Cons** - 🐛 App crashes frequently - 🐛 Connection issues and login problems - 🐛 Reservations not showing up in the app - 🐛 Inability to retrieve receipts - 🐛 Dysfunctional and non user-friendly **Commonly reported bugs** - Deals and discounts not working - Inability to log in or make reservations - Unexpected errors and issues - Incorrect credit card information **Most requested features** - Add Apple Wallet support - Improve notification management - Provide landscape mode for iPads - Sync reservations across app and website ## Newest reviews (10 of 50) ### 2/5 — App doesn’t work on deals *2022-09-16, version 7.4.0* I downloaded this app after getting an email about a discount on rooms on the app only. I tried many times today to get the “treat yourself thursday” deal but mysteriously every time I put my destination in the app crashed. Every. Single. Time. Go figure. **Developer response:** Hi, my sincerest apologies for any inconvenience this may have caused you. Kindly send us an email at rh.appfeedback@radissonhotelsamericas.com so we can look into this further for you. Thank you! ~Chester ### 4/5 — Apple Wallet *2022-08-12, version 7.2.0* Please add the option to add our membership card to our Apple wallet. ### 2/5 — Technical difficulties *2022-07-25, version 7.0.0* When I search for a hotel I get a message that says “something went wrong, try again later” This is so inconvenient when I am trying to book a hotel. I’ve come back and tried again hours later and still have the same message come up. I don’t have all day to just sit and constantly keep checking to see if it’s working. I always end up calling the hotel to book. The one time I did get through to make a reservation “something went wrong” and it said I didn’t complete the reservation so I did it again. Long story short I had 3 reservations when I finally called the actual hotel. Thank goodness they were understanding and happily cancelled the 2 I didn’t need. Fix these issues please! **Developer response:** Hi, my sincerest apologies for any inconvenience this may have caused you. Please send us an email at rh.appfeedback@radissonhotelsamericas.com so we can look into this further for you. Thank you! ~Chester ### 2/5 — Hanging Notification *2022-01-02, version 5.0.0* I have a hanging notification bubble that I cannot get rid of unless I turn off the notifications for the app. I don’t mind turning off notification from apps, except those travel related ones (I don’t need surprises about room cancelations or flight changes). But the issue is that I cannot identify what the notification is about or where it is in the app. Can’t find the previous message center. **Developer response:** Hi, thank you for being a Radisson Rewards Americas member and we are sorry to hear about your negative experience. We are working towards making this better. We would appreciate if you could email us at rh.appfeedback@radissonhotelsamericas.com so we can look into this further. Thank you! ~Chester ### 4/5 — Easy to use! *2021-11-28, version 4.8.0* App is easy to use and make changes to. Had issues logging a couple times other than tht things went very good. **Developer response:** Hi Cid, we love to hear that you enjoyed the app. We are continuously working on adding more features to it to make your experience even better. Thank you for your feedback! ~Chester ### 1/5 — Junk Status on The Developer of app- GROW UP DEVELOPER *2021-07-15, version 4.0.1* I don’t know how the corporations could even approve such a junk app from this developer & retire the older version of app . This clearly indicates that none of the corporate officers even bother to chk & they only care about drawing big fat salaries & developers like This APP are allowed by apple to take pride over a flawed failed to work product . Seems Apple only cares for their own revenues . **Developer response:** Hi, we are sorry to hear about this. Please know that we are striving hard to improve the app. We would appreciate it if you can send us an email at rh.appfeedback@radissonhotelsamericas.com with more information about the issue, so we can further look into this. Thank you! ~Sheryl ### 1/5 — Horrible *2021-07-01, version 4.0.1* Since updating I can’t login it’s saying incorrect email and password when my passwords are saved I liked the old app better. I can’t make a reservation it’s confusing. ### 1/5 — Last Update Fail! *2021-05-16, version 3.2.0* Latest update I can no longer login. Email and password are correct. I called customer service and they, thankfully, confirmed my current reservations but had no answers why the app was not working. Please fix!!! ### 1/5 — Don't Bother To Use The App or Web Site *2021-04-08, version 3.0.1* What used to be a good App has been destroyed. Any reservation I try to make on the App results in the App telling me I need to go to the Americas web site. Why??? What good is the App??? Then to make things worse, the Americas web site ends up with a screen saying "There was an unexpected issue" and telling me to call their on-line reservation agent. This has been a problem all year. Earlier this year Radisson sent me emails saying that I had two free nights because of my use of their affinity credit card. The emails had very little lead time and the inability to make reservations using the App or the web site telling me there was an unexpected issue resulted in me losing those free nights. Not even customer service could help me that time. Radisson - do you really want my business??? I currently have reservations for 10 night/rooms (at least I think I have) and because of these issues I may switch to using up my points, closing my account, cancelling my Radisson credit card and staying elsewhere in the future. And, please don't blame this on Covid-19 - my friends tell me that other hotels aren't having these kind of problems. Perhaps Radisson needs some Management oversight (or changes). **Developer response:** Hi, sorry to hear about your negative experience. We are regularly updating the app to fix bugs and bring new functionalities. In order to better assist you, kindly email rh.appfeedback@radissonhotelsamericas.com with your Radisson Rewards number, the hotel, dates and rate details you were trying to book so we can look into this more. Thank you for your support! ~Chester ### 1/5 — Ridiculous Update *2021-03-28, version 3.0.1* What on earth is a hotel company thinking that’s trying to establish their central distribution advantage by splitting their booking system into two separate apps based on location?? I have to have two apps now? No other brand does this and it’s completely unnecessary. Deleting my app and not even downloading the other one. Useless. **Developer response:** Hi, thank you for your feedback. We are really sad to hear about your disappointment on our app. Radisson Hotels and Radisson Hotels Americas will be operating as two business organizations to adhere to U.S. regulations therefore requiring two websites, social media channels, apps and loyalty programs. This will enable Radisson Hotels Americas to better align with and serve the needs of hotel owners and guests in the U.S., Canada, Latin America, and the Caribbean. ~Jasmine ## Most critical reviews (10 lowest-rated) ### 1/5 — The app and website do not work *2022-06-16, version 6.9.0* This is the most dysfunctional application in the App Store. I even tried calling customer service and they didn’t help either. Do yourself a favor and download literally any other hotel application besides this one if you want book a hotel. **Developer response:** Hi, my sincerest apologies for any inconvenience this may have caused you. Kindly send us an email at rh.appfeedback@radissonhotelsamericas.com so we can look into this further for you. Thank you! ~Chester ### 1/5 — Houston we have a problem *2022-06-01, version 6.7.0* Cannot get logged in when using the app. Keeps saying your connection is not stable. Go online on my iPad via website and everything is fine. ### 1/5 — App doesn’t work - connection not stable *2022-05-29, version 6.7.0* I have never once been able to login to the app. Every time I try, it immediately throws an error, “Your connection is not stable.” On cellular with full bars, or connected to wifi. Deleted and reinstalled, same error. Worst experience I’ve had with any app. **Developer response:** Hi, My apologies if you're having issue logging into the App. I'd like to look into this further for you. Please send us an email at rh.appfeedback@radissonhotelsamericas.com with more details. Thank you! ~Chester ### 1/5 — Says connection unstable *2022-05-29, version 6.7.0* Regardless of the connection type and will not go further so the app is useless. ### 1/5 — Sad *2022-01-16, version 5.0.0* Was looking to apply for a Radisson rewards visa. Say they’re not taking new applicants. Not even for a near perfect credit score. I liked staying in Country Inns but will no longer be a customer without any incentive. ### 1/5 — Radisson App not working *2021-12-04, version 4.8.0* Hey, what is wrong the app? Why can’t reservations be made via app. The worse part now is you can’t even login to the app anymore… says invalid user…. ### 1/5 — Branson Radison *2021-11-30, version 4.8.0* We stayed three nights Never saw housekeeping even after calling the front desk! Mold in the bathroom door and ceiling tile. The entrance door had been pried open leaving a gap and easy to get in without a key ! Room 427 is not recommended ### 1/5 — Worst hotel booking app *2021-11-17, version 4.8.0* I stay in a hotel almost every weekend. This is the most frustrating and non user friendly app of them all. Always get an error message, rates never available. ### 1/5 — So Frustrating! *2021-10-20, version 4.6.0* “Something went wrong with your search Try again later”. How about this? “Something went wrong. Choose another hotel chain”. ### 1/5 — App needs work *2021-08-11, version 4.3.0* This rating is solely on the app not the hotels at all. I can never log into the app with my rewards info. It always says I have the wrong email/ rewards number and/or password but the info I enter works on their actually websites. ## Most praised reviews (10 highest-rated) ### 5/5 — Radisson hotels *2022-07-07, version 7.0.0* We have go to journey vacation out together. In the future fun vacation! It deserve new my life ### 5/5 — SATISFACTION *2022-05-19, version 6.6.0* EL DORADO,AR COUNTRY INN & SUITES, No # 1 in HOSPITALITY, Always has fresh coffee in lobby to relax and chill. Nice Rooms and if you have a problem they will take care of you. Close to Restaurants and Walmart. It’s QUITE & PEACEFUL. You can’t go wrong staying here. Ms Wanda is always here to help and Ms Susie at Night to assure a pleasant stay. And be sure to ask about RADISSON REWARDS for points to accumulate and use for later stays. Your Visit is always WELCOMED and you enjoy your stay. ( I stay here on regular basis with the company I work for, it’s GREAT !! ) 👍🏻👍🏻👍🏻👍🏻👍🏻 (5 thumbs up) **Developer response:** Hi, thank you for your kind words. We are glad to hear that you enjoyed your stay with us. We can't wait to have the chance to welcome you again! ~Chester ### 5/5 — Great hotel and staff *2022-03-03, version 6.1.0* Love this hotel. I continually stay here because the hotel is really, affordable and the staff is great. My girlfriend and I stay here weekly and love it. **Developer response:** Hi Lindsay, thank you for your kind words. We're happy to hear that you have enjoyed your stays with us. We can't wait to welcome you again soon! ~Chester ### 5/5 — Easy booking *2022-01-19, version 5.1.0* I use app constantly. I average thirty stays per year. ### 5/5 — The place is wonderful!!!!! *2021-12-19, version 5.0.0* The staff and place great!!!! ### 5/5 — Super easy *2021-12-11, version 4.8.0* Radisson bookings are very easy and convenient ### 5/5 — Smooth reservations *2021-10-14, version 4.6.0* I was able to book a room in under one minute. Beautiful. I appreciated the simplicity and the reasonableness. Thank you, this made my day **Developer response:** Hi, we're glad to hear that you enjoyed using our app. We are continuously working on adding more features to it to make your experience even better. Thank you for your download and feedback! ~Sheryl ### 5/5 — Perfect for our needs! *2021-09-16, version 4.4.0* We find the Country Inn and Suites to be affordable, convenient, very clean and safe. My wife likes a little more extra room, so we always book a king suite! We’ve never been disappointed with our accommodations or service. Keep up the good work! **Developer response:** Hi Joe, thank you for your kind words. We're happy to hear that you have enjoyed your stays with us. We can't wait to have the chance to welcome you again! ~Sheryl ### 5/5 — My relaxation spot *2021-07-15, version 4.0.1* It’s really a nice place and my dog loves it. I get to decompress when we are there. Great staff as well. ### 5/5 — Best App Ever *2021-04-13, version 3.0.1* As a continued Hilton Diamond Reward member I absolutely love the simplicity of this App --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*