# Raenest — user reviews > 191 indexed App Store user reviews of Raenest by Raenest Technology Solutions Service Ltd, rated 4.47/5 from 1,812 ratings. - Source: https://appshunter.io/ios/app/raenest/id6443475780/reviews - App overview in markdown: https://appshunter.io/ios/app/raenest/id6443475780.md - Rating breakdown: 5★ 1,456 · 4★ 99 · 3★ 43 · 2★ 45 · 1★ 162 ## What do users think of Raenest? Overall sentiment: negative **Pros** - 🚀 Fast and secure - 👍 Smooth and reliable transactions - 💡 Innovative features - 🥰 Excellent customer service **Cons** - 🐛 Frequent account suspensions and fund holds - 🤬 Unresponsive and unhelpful support - ⏱️ Slow deposit and withdrawal processing - 💰 Unexplained fees and charges **Commonly reported bugs** - Login and account creation issues - Inconsistent currency conversion rates - Inability to fully utilize account balances **Most requested features** - Add support for more currencies and payment methods - Improve withdrawal options to local bank accounts - Provide better transparency on account restrictions and fund holds ## Newest reviews (13 of 191) ### 1/5 — App not smooth enough *2026-06-08, version 3.6.1* the developer behind this UI/UX of this app needs some telling. The feel of the app is worst, it’s like it’s always dragging every actions, not easy to use and navigate unlike other fintech app that I use. Cards transactions always come In on account about a day later Not instant debits A lot of bugs The app ui need a revamp honestly Developer need to do better ### 1/5 — Scam alert *2026-06-07* Don’t trust your money with this fraudulent platform, They wiped out all the money on my dollar card without leaving traces of it. they will steal your money without leaving traces on account history. When you first join the platform they use pig butchering scam strategy on you. Which means transactions will go through and build trust then all of sudden they will start stealing your money without leaving traces on transaction history. If you try contacting them they won’t respond for days and when they finally respond they start saying trash and frustrating you, then after days of back and forth they will tell you issues is resolved meanwhile they haven’t refund your money back yet so if you try contacting them back asking about the money they stole and how about refunding it back, they won’t respond back anymore. Just check their twitter comments section, the whole place is filled for people complaining about this fraudulent platform stealing peoples money and not refunding it back. **Developer response:** We’re sorry for the experience you’ve described and take allegations regarding card balances and transaction history very seriously. We want to clarify and properly investigate what happened in your case. Please share your Raenest tag or send an email to support@raenest.com so our team can review your account and provide a detailed response. ### 1/5 — Slow to receive funds *2026-06-05, version 3.6.1* Funds Always come in late ### 2/5 — Urgent *2026-06-05, version 3.6.1* I have loved this app and the management,but recently they started treating me bad.deposit over a week has been on hold . Requesting different kyc which I have done. I pleaded if you can’t credit me, do return where it came from. Still nothing has been done. ### 2/5 — Slow Service and Poor Support *2026-06-03, version 3.6.1* I have been expecting a refund to my virtual card and refund hasn’t arrived for three days. Customer Support takes days to be attended to. When I changed from Grey thinking this will be a good app to replace with but unfortunately, I prefer Grey to this app. There are always fees to everything a user wants to do. Just frustrating. ### 1/5 — Bad Customer Service *2026-05-23, version 3.6.1* You should really change your customer service as it’s very slow and bad lately … leaving me on hanging for like four days ### 4/5 — High Conversion rate *2026-05-17* Beside the high Naira to dollar conversion rate I don’t have an issue with the app but I’d like I don’t know if it’s just me but it’ll be nice to be able to use the virtual card without having to add balance to it, I mean like just link it with the main account so it just comes out there. This is not because of the conversion rate “, I just don’t like the rate of having to calculate what to type because just charge every successful transaction a little money thank you. **Developer response:** Hi There, Thank you for your thoughtful feedback and for sharing your experience with us. We’re glad to hear you’ve been enjoying the app overall. We completely understand your concern about having to manually fund the virtual card before every transaction. Your suggestion about linking the card directly to the main balance for seamless payments is very valid, and we’ll be sure to share it with the relevant team for consideration. We truly appreciate your support and feedback as we continue working to improve the Raenest experience. ### 1/5 — Money not complete. *2026-05-12, version 3.5.9* Received $185 instead of $200 not just on 1 payment even on all payments even if it’s $30 ### 1/5 — Useless app *2026-05-12, version 3.5.9* This app is nothing but a useless app ### 1/5 — Money not complete *2026-05-07, version 3.5.8* Received $185 instead of $200 ### 1/5 — Account not found *2026-04-10, version 3.5.3* I can’t login into my account my money has gone can’t even do forget password once I put the email it shows unable to process your request please this is a bad app ### 1/5 — Bad App *2026-04-08, version 3.5.3* They are worst bank app ever in history ### 1/5 — Card purchase refund issues *2026-04-08, version 3.5.3* I made a purchase with my Raenest card and then because the brand couldn’t deliver, they issued a refund to the card since the 12th of February and till today, I haven’t gotten the money back. Still in a very long thread of emails with Raenest but I’m actually fed up at this point. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor customer service *2026-07-28, version 3.6.6* Late customer service attendance ### 1/5 — This is a fraudulent service *2026-07-20, version 3.6.5* They have refused to refund my money for 2weeks now , even thought I told them my daughter needed it for surgery , now she’s dead all because of this company , until now still no refund ### 1/5 — Raenest is a scam app 🤬🤬 *2026-07-08, version 3.6.4* This over 24 hours my sender sent me another £30 to my account and I haven’t received it till now please what’s going on with this Raenest app I need my money on my account or else I will report you to the social media and the federal Reserve System (FED) ### 1/5 — Raenest is a scam app 🤬🤬 *2026-07-01, version 3.6.3* Raenest is a scam bank app and this always happen everytime I use it. Someone sent me £30 to my account and it be same person sent me £20 again since June 25th till now and i haven’t received my money. Please I want the Apple Store should close down this App cos they always reap my money always every I hate this app 🤬🤬🤬 ### 1/5 — Very poor service, data and biometric information theft *2026-06-26* I got on the app because it was recommended to me but they don’t work with the local bank in my country and I couldn’t set up a usd account with them and I decided to delete my account, their customer support making a very ridiculous request of asking me to make a video why I need my account deleted, I’m taking down my account because of my data privacy and protection but it seems they have a fraudulent need for my personal information, tell me why clicking delete on the app doesn’t delete my account outright, if you’re not looking to steal my information and bio metric data why do you need a video recording reason why I need my account deleted. Zero stars, don’t trust them with your information or money ever **Developer response:** Hi, we're sorry to hear about your experience. The video verification is a security measure to confirm the account owner before processing an account deletion request and to help protect customer accounts. We'd like to look into this for you. Please share your Raenest Tag, and we'll review your case and assist you further. ### 1/5 — Poor support *2026-06-20, version 3.6.1* DO NOT download or use Raenest. Unless you have patience to wait weeks for your funds. It will end in tears. Stay safe ### 1/5 — Wouldn’t recommend at all *2026-06-17* Normally I’ve never reviewed an app . And I’m a positive person , but this app had drawn me over the edge When I first started using this app, everything seemed great. I enjoyed it for about three months, and then things changed. Support was the first problem — it consistently takes 2 to 3 days to get any reply. I had an issue with my virtual card and reported it to support at least three times. Each time, it took two to three days for them to respond, and the issue was never actually resolved. The card would work briefly: I could withdraw funds from it, but when I tried to add funds again to use for payments, it wouldn’t go through. Today I was told my account was suspended. I asked multiple times why, and the only answer I got was a general statement about what the app is used for. I still don’t understand the actual reason for the suspension. To make it worse, when they suspended the account, they told me to withdraw my funds from my card to my external account — but I couldn’t do that either, because of the same ongoing card issues. In my honest experience, the app has not worked reliably for me, and I can’t recommend it based on what I’ve gone through. It’s so painful , suspending my account when it’s due to an internal issue. **Developer response:** We're sorry to hear about your experience and understand how inconvenient this must have been. We take concerns around support responsiveness, account access, and card functionality seriously, and we'd like to investigate this further. Please share your Raenest tag here or send an email to support@raenest.com, and our team will review your case and provide an update. ### 1/5 — Thieves *2026-06-16, version 3.6.1* A friend of mine sent me 5.3 million naira to my raenest app, but the money has not dropped, and this money were meant for flight booking , so disappointed This money is not mine ,, This app is a thief, they don’t reply dms or emails 😡😡😡😡😡😡😡😡😡 my God will punish you people, You people downloading this app is at risk of losing money oooo don’t use this app, they are criminals..disguise as bank Be guided……… ### 1/5 — This platform is 0/100 *2026-06-16, version 3.6.1* Money was sent to my euro account for 5days now I have not received I contacted support team 3days ago they told me they will pick it up they will give me an update after 2-4hours now it’s 4days they refused to reply my message this platform is a red flag 0% reliable ### 1/5 — I’m giving this a five star so you all could see this Raenest re scammers I deposited 101$ for the *2026-06-12, version 3.6.1* For the past four days now I’m yet to receive my money and I have been debited please y’all watch out so you won’t fall victim like me I want to use the money for my mom hospitality which I told the customer services but they reed my message and left it unread. This is. The second time the first one thought it’s a glitch which is like 1500$ and they gave me back immediately now it’s been more than four days and they have not give me my money y’all please watch out for scam so you won’t fall victim and RAENEST PLEASE GIVE ME MY HARD EARNED MONEY BACK TOU THIEVES GIVE ME MY MONEYYYYY OOOO THIEF ## Most praised reviews (10 highest-rated) ### 5/5 — Great customer service *2026-08-19* I just love Raenest,they have this fast tracking of issues despite their large database, customer service is superb you can email them directly to rectify your issue. ### 5/5 — Splendid *2026-08-14, version 3.7.1* Awesome ### 5/5 — Nice *2026-08-02, version 3.6.8* Good ### 5/5 — I’m so impressed they listened *2026-06-24, version 3.6.2* I wrote and they acted upon it I’m so impressed, it’s such a relief that I don’t have to go through all the conversion’s to transfer funds from the main account to the usd card oh all I’m simply saying is thank youuuuuuuuu! ### 5/5 — You guys are perfect and smart *2026-06-10, version 3.6.1* How I wish I known this app for a long time ### 5/5 — Very good and amazing platform *2026-06-01, version 3.6.1* Raenest is the best platform to receive and Send money Globally without any delay and issues highly recommended ### 5/5 — Good App *2026-05-24, version 3.6.1* I haven’t had any issues using these platform ### 5/5 — My review *2026-01-24, version 3.2.8* Such a fast and reliable app to use I recommend Raenest ( Formerly Geegpay) for you to download and use for easy banking…… Good luck out there folks ### 5/5 — Beautiful app *2026-01-22, version 3.2.7* Insanely fast and works just as expected. Thank you. ### 5/5 — Best USD account *2026-01-20, version 3.2.5* I’ve being using Raenest for 3 years now and I’ve transact a lot with them, I love their usd card a lot --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*