# Rail Europe - Train Tickets — user reviews > 140 indexed App Store user reviews of Rail Europe by Rail Europe, rated 4.70/5 from 1,211 ratings. - Source: https://appshunter.io/ios/app/rail-europe-train-tickets/id993672511/reviews - App overview in markdown: https://appshunter.io/ios/app/rail-europe-train-tickets/id993672511.md - Rating breakdown: 5★ 1,009 · 4★ 118 · 3★ 21 · 2★ 8 · 1★ 55 ## What do users think of Rail Europe? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Great app - 🚀 Efficient and easy to use - 👍 Essential for European train travel - 👍 Awesome European travel app - 👍 So easy - 👍 Amazing resource for train travellers - 👍 Great Train Ticket App - 👍 Best Europe Rail App/Website - 👍 Loco2 Super easy to use - 👍 Amazing app - 👍 Site to trust - 👍 Just wonderful - 👍 Brilliant! - 👍 Easiest way **Cons** - 🐛 Doesn't work - 🐛 Inconvenient - 🐛 Poor app! - 🐛 Clunky app - 🐛 Freezing after logging in - 🐛 Hangs on a loading state - 🐛 Plays havoc with the PayPal app - 🐛 Paypal checkout doesn't work - 🐛 Doesn't seem to work over my WiFi... - 🐛 Seems to have problems on iPhone6 - 🐛 Extremely slow or impossible to log in - 🐛 Nothing works - 🐛 App is frozen - 🐛 App won't even open - 🐛 App Loads But Does Not Work - 🐛 Stuck on login page - 🐛 Unable to exchange ticket on app - 🐛 Not easy or user friendly - 🐛 Card keeps being declined, otherwise easy way to buy train tickets abroad **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Tickets did not have QR code - Ticket reservations not showing - Tickets not recognized at stations - Ticket not showing up in app - Ticket exchange not working - Booking not showing up in app **Most requested features** - Add Rail Pass option - Add booking to app - Save my Spanish over 60s card - Allow saving of favorite journeys - Dark mode option - Advanced analytics dashboard ## Newest reviews (20 of 140) ### 2/5 — OK when it works *2026-06-23, version 5.2.0* I am travelling in Europe on Interrail. I used the app to make some reservations successfully. One day I bought a ticket through the app for a short distance not worth using a day from my pass. 1. It offered no convenient payment methods, I had to enter my credit card information in a busy railway station making me feel vulnerable 2. A short while later on the train when I needed to show the ticket, the app had logged me out, I was unable to log in, no WiFi no cell signal. Luckily the train guard had seen this before and was able to suggest looking in my email. ### 3/5 — Platform is good, but use website, not app *2026-06-19, version 5.2.0* It is often the cheapest platform to do CFAR on UK rail Advance tickets, so you can lock in a higher price. It is cost effective for £10-£20 checkouts as no booking fee and low CFAR fee. Unlike Trainline it only has a booking fee for larger checkouts. However, there is no split ticketing so I sometimes use another app such as Trainsplit to find the split tickets I need to use. Use the website instead of the app. It’s faster and you can go back etc. The app is just the website but more restricted. You can’t do anything offline. ### 2/5 — No barcodes in app, keeps logging you out *2026-06-13, version 5.2.0* Compared to every other rail app in Western Europe this is amateurish: No barcodes for seat reservations in app, and keeps logging you out! Endless wasted time for SNCF conductors ### 3/5 — Expiration Booking Time *2026-05-28, version 5.2.0* It’s too crazy, get expired too fast if u try to book multi route ### 3/5 — Used to be great, but now has issues! *2026-03-22, version 5.2.0* This used to be my main app for European rail travel, but not now. Have to log in every time I open the app, need to reset my password regularly, and display on iPhone 16 is random at best. ### 3/5 — Good but needs Eurail pass option *2025-07-05, version 4.1.0* Presently you have to go to the website to book with rail passes including eu rail and interrail; why can't you do it here? ### 1/5 — Total Scam!!!! *2025-05-13, version 4.1.0* Tickets did not have QR code! ### 1/5 — Ненадійний застосунок і компанія *2025-05-12, version 4.1.0* Кошти списало, квитки не прислало. На мої запити он-лайн про проблему обіцяної відповіді за 24 години не прийшло. Змушена купувати квитки заново через інший застосунок. Втратила 500 доларів. Виглядає що це шахраї, мене ошукали! ### 2/5 — No option for Eurail Global Pass *2025-04-22, version 4.1.0* App seems to be fine, except I can’t add my Eurail Global Pass, which means it’s completely useless to me. ### 2/5 — Add Rail Pass option does not show up. *2025-04-18, version 4.1.0* Add Rail Pass option does not show up. ### 1/5 — Rubbish *2025-04-09, version 4.1.0* Unable to enter Eurail Pass, so its prices are wrong. Tech bot useless ### 2/5 — Inconsistent *2025-03-15, version 4.1.0* Trying to use an iPhone to book didn’t work. Would not allow me to confirm departure date. ### 1/5 — Rubbish app *2025-02-25, version 4.1.0* Doesn’t find the best rates at all and it charges you a small fee as well. To avoid at all costs. ### 2/5 — not totaly functional *2025-02-04, version 4.1.0* not totaly functional ,it alows me to select outward journey but not return it just loops around good for checking prices useless for perchasing tickets ### 4/5 — Latest update not user friendly *2024-10-21, version 4.0.1* I have been using this app successfully for past few weeks to plan trip within Europe. Since yesterday I am noticing the interface is not as user friendly and is freezing. There was a slider to select departure time which is now replaced by a drop down which is not as user friendly and is freezing regularly. After search results are displayed there was a back button to go back to the initial search field which retained the old search data. It was easy to toggle directions and continue with next search. This back button to go back to search is no longer available. As a result we have to start again by using Search at the bottom of the screen which opens a blank search form. This is not user friendly. Not sure if these changes were intentional, these changes make planning trips more difficult. ### 1/5 — Not compatible in France *2024-09-30, version 3.6.3* I tried using these tickets multiple times in France from nice to Merseille and they never would scan. At the station, it was “unrecognized” at the self service station. You might be able to use these by finding an attendant every time, but that defies the point of a mobile ticket. Just buy at the station to save yourself a headache. ### 1/5 — Book your train directly, don’t use this middleman *2024-08-05, version 3.6.3* We purchased tickets for German Rail through this provider with a seat reservation. They took our money and never transmitted it to the rail provider. We confirmed this once we got to Germany. We contacted Rail Europe and got numerous excuses about how reservations were not yet available, but the bottom line was they kept our money, we got a ticket without a reservation and they didn’t even have the decency to give the money back, they just gave excuses. From now on we will book directly from the rail company, no need for a middleman. ### 1/5 — Worst app ever! *2024-07-18, version 3.6.3* Downloaded this app but couldn’t buy a rail pass! Kept bouncing me out! Now I have to pay for every train ticket I purchase for every single ride! That stinks!!! So does this app!🤬 ### 1/5 — This app stinks *2024-07-10, version 3.6.3* I just bought a rail pass and always had paper. This is the first time using mobile and there is no tutorial that matches what this app looks like. I loaded my pass and the start date on it is different than what I booked. I also go to view the pass and have no idea how to “connect a trip”. we won’t know what trains we are taking till each day we are there. And there is no way to contact Rail Europe. It would be nice to have the paper option again or an app that gives more tutorials. ### 3/5 — No way to “Add a trip” *2024-07-06, version 3.6.3* This app needs to add “add a trip” so that you can pull up reservations that don’t automatically populate. So aggravating! ## Most critical reviews (10 lowest-rated) ### 1/5 — DO NOT USE *2026-07-04, version 5.2.0* Rail Europe sold us tickets on trains that hadn’t been running for days and wouldn’t resume service anytime near or travel dates. There were no warnings about regional “power failures,” impacted lines, or anything that would have signaled we were buying tickets on a train that didn’t exist. There was no communication leading up to the travel, we only learned the train was cancelled at the station. I cannot wait to cancel my account and never interact with these people again. ### 1/5 — Not worth using this service *2026-04-10, version 5.2.0* I bought tickets to and from Madrid to Malaga. The trips were cancelled and Rail Europe only informed me of one of them. It is better to book directly with the train company. I will never use again. ### 1/5 — Doesn’t provide enough information *2026-04-10, version 5.2.0* No way to find information about booked train caused us to get on an earlier train and have to pay a large fee. Do not recommend. ### 1/5 — It doesn’t even do the minimum *2026-02-24, version 5.2.0* This app is absolute garbage. It provides not even basic functionality. My ticket is a PDF hosted in the app so one would think this ticket could be used with the ticket checker on the train. But no, the in app PDF does not allow you to zoom in on the QR code preventing it from being read. So you have to use the ticket they email to you. The app has zero integration with any of the train stations or operators. So in order to know what platform to go to you must go to the station website. To summarize instead of this app being a “one stop shop” you have to go to you email and a website instead. This app either has zero funding or the developers lack any professional pride or common sense. ### 1/5 — Do not use this App service *2025-11-23, version 5.1.0* I booked a semi-flexible ticket but the App didn’t offer the “click” button per the instructions provided. I tried to make contact but you can only submit an email and they get back to you 24hrs later. You also can not make changes with the rail provider as the rail provider told me I had to go back to Rail Europe to make any changes. The response I got from their customer service was terrible- DO NOT USE THIS APP - if you might want to modify your ticket ### 1/5 — Can’t use for interrail pass *2025-10-18, version 5.1.0* No option to select interrail pass on app for phone or tablet. Only works on desktop which is useless when on the move. ### 1/5 — No updates on tickets *2025-09-18, version 4.1.0* Not helpful at all if your train time or platform changes!! ### 1/5 — Scam *2025-08-19, version 4.1.0* Took my money will not deliver ticket ### 1/5 — À éviter! *2025-07-15, version 4.1.0* Très déçue du service de Rail Europe lors de ma réservation de billets de train. Premièrement, il n’est pas possible de sélectionner son siège lors de la réservation. Ensuite, lorsque j’ai reçu la confirmation d’achat par courriel, la catégorie de sièges n’était pas celle pour laquelle j’avais payé lors de la réservation. Bien qu’il soit mentionné qu’il est possible d’annuler sa réservation pour avoir un remboursement, la totalité du montant n’est pas remboursé et Rail Europe se garde environ 10$C. De plus, la communication avec le service à la clientèle n’est pas évidente. J’ai dû renvoyer le même message deux fois parce qu’ils n’avaient pas répondu à mes questions la première fois. Je vous conseille donc de réserver vos billets directement auprès des compagnies ferroviaires. ### 1/5 — Wouldn’t recommend *2025-06-10, version 4.1.0* I recently used rail Europe to book a journey for my husband and infant. I would not recommend using this service due to the lack of transparency around the breakdown of costs that you are paying during the booking process. We should have had our infant travel for free however the system changed us for a full child seat which was not clear until we received the tickets. In future I would book directly through the train company. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Company *2022-08-15, version 3.5.1* I have purchased both European train passes and individual tickets from this company with great results. I highly recommend them if you want to travel by train in Europe. For some reason, though, my iPhone does not want to install the last two updates for the app. Not sure what the issue is. Just wanted to inform the programmers. ### 5/5 — Great app *2020-05-15, version 3.4.9* Helped me a lot ### 5/5 — Dont usually review but this app is so good! *2019-10-08, version 3.4.5* Came across this app by accident after having to get to london from manchester asap on a budget! I booked my amazingly priced ticket hopped on the train no issues no problems!! This is my go to app for travel on trains!! So easy to use and understand! I would recommend to everyone!! Loco2 ...i love you haha xxx ### 5/5 — Best app for train bookings *2019-05-02, version 3.4.3* I have tried multiple websites for my last minute train travel booking. Though the other websites either showed the tickets available and didn’t allow me to book or allowing to book only at higher prices. I was able to book my trip using this app at lowest available price without any issue. ### 5/5 — Bravo, Travel Geeks *2019-03-09, version 3.4.2* I'm using the site for multiple bookings in Spain and Portugal from Australia. Less difficult than I expected and when I had a problem, Travel Geek Christian responded with promptness and efficiency. Well done. ### 5/5 — Paris to Moscow booking *2018-12-04, version 3.3.0* Just the best! Superb service and backup. Very impressed! ### 5/5 — Made getting a train stress free *2018-11-07, version 3.3.0* This app is very easy to use. Traveling by train is a little confusing especially if you don’t speak the language. With this app everything is done on the phone. When traveling in Spain the phone pdf for the tickets is all you need. No paper needed ! ### 5/5 — The easiest booking site. *2018-11-05, version 3.2.1* I have used Loco for a couple of years now and to my mind it is the most customer friendly site. Wouldn’t use any other. ### 5/5 — Fabulous *2018-10-22, version 3.2.1* Fantastic service easy to use!!!! ### 5/5 — Easy to use, excellent service *2018-10-14, version 3.2.1* I’ve been using Loco 2 for a couple of years now. The website is easy and quick to use. The service of Loco 2 is excellent if there is any query related to tickets. I collect my tickets from my local station which works well. The only improvement would be if the tickets were valid on your phone providing a paperless service. I’ve introduced many people to your service and app. Thank you. Karen Way --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*