# Railcard — user reviews > 1,161 indexed App Store user reviews of Railcard by National Rail, rated 4.80/5 from 6,927 ratings. - Source: https://appshunter.io/ios/app/railcard/id1246748048/reviews - App overview in markdown: https://appshunter.io/ios/app/railcard/id1246748048.md - Rating breakdown: 5★ 6,091 · 4★ 481 · 3★ 138 · 2★ 50 · 1★ 167 ## What do users think of Railcard? Overall sentiment: neutral **Pros** - 💰 Great value - 📱 Easy to use app - 🚀 Fast digital delivery - 🙌 Helpful customer service **Cons** - 🐛 Buggy app/website - 🤯 Confusing renewal process - 📵 Unusable without internet - 🤖 Lack of accessibility features **Commonly reported bugs** - Railcard disappearing from app - Download codes not working - Incorrect/missing card details **Most requested features** - Add to Apple Wallet - Automatic renewal reminders - Offline mode for digital cards ## Newest reviews (10 of 1,161) ### 4/5 — Location *2026-08-17, version 3.0.0* It’s so handy having my railcard as it allows me to have some sort of life with the disability I suffer from and saves me £’s which is ALWAYS a bonus lobe my railcard ### 3/5 — Train fares are too expensive *2026-08-13, version 3.0.0* Good to have the railcard, just sad that train fares are so expensive. Plus the reliability of actually getting a train is stressful. I do think trains need to renationalised, it’s an essential service and far better for the environment. The private companies are just in it for profit, which makes for a chaotic service. ### 5/5 — Happy *2026-08-10, version 3.0.0* Trip.com pants Cancelled railcard Redone with national rail Easy ### 5/5 — Disabled card *2026-08-10, version 3.0.0* Disabled railcard has been a godsend for me especially when I need to go further away from home and the prices have been so good definitely worth it especially with my disability’s ### 5/5 — Disability Travel *2026-08-09, version 3.0.0* As a disabled Army Veteran this card is invaluable ### 2/5 — Not the easiest *2026-08-09, version 3.0.0* Jumping through hoops to spend £35 🤦🏼‍♂️ ### 5/5 — Disabled Railcard *2026-08-09, version 3.0.0* Best app for rail card ### 2/5 — Bugs not fixed *2026-08-09, version 3.0.0* Bought card but … app jumps to browser and … back to app. Edge browser ?? And/Or Apple Pay fails leaving purchase hanging and payment pending in your credit card… very buggy and support is poor. That can’t accept that there is a problem and will leave you hanging. Finally one month later bought my two together rail card. No follow through by support team. Credit Card (via Apple Pay) “pending payment” timed out. PeterC ### 5/5 — Got railed *2026-08-09, version 3.0.0* Would rail again ### 2/5 — Mr *2026-08-09, version 3.0.0* It’s not user friendly unsatisfactory when navigating it goes round and round in circles to get what you want 😂 ## Most critical reviews (10 lowest-rated) ### 1/5 — Dr *2026-08-17, version 3.0.0* Really complicated, it doesn’t get updated automatically and got stuck at the station; which could have been avoided ### 1/5 — Terrible UI *2026-08-17, version 3.0.0* The process for renewing or adding is so clunky! ### 1/5 — Wrong error message *2026-08-17, version 3.0.0* I was buying a ticket this morning at Fenchurch St. and an error message came up… ‘ no photo’ on Senior Railcard. This Wasted my time. I thought the card had expired. It hasn’t and there is already a photo on it. ### 1/5 — Railcard *2026-08-17, version 3.0.0* You can’t add it to the Apple wallet so it’s disappointing ### 1/5 — I hate the train prices *2026-08-16, version 3.0.0* Works well but I should need a rail card, bloody government! ### 1/5 — Tesco Clubcard railcard *2026-08-13, version 3.0.0* This was very tricky to do via exchange Clubcard vouchers it has taken me over an hour to do ### 1/5 — Frustrating *2026-08-13, version 3.0.0* Would have scored 5 on this if you could add it to your Apple wallet! ### 1/5 — How are we meant to use railcard when there’s no signal? *2026-08-10, version 3.0.0* Living in Dorset, where there’s never any WiFi on the trains and often poor mobile signal I’m not sure how I’m meant to be able to show my railcard when it can only be used in the app. I need to be able to download it or screenshot it please ### 1/5 — Railcard *2026-08-10, version 3.0.0* Will not allow me to download or see my railcard ### 1/5 — Don’t care about customers *2026-08-08, version 3.0.0* Do not allow you to screenshot or apple wallet your railcard. Solving their security issue at the expense of customer convenience ## Most praised reviews (10 highest-rated) ### 5/5 — Senior railcard *2026-08-18, version 3.0.0* Great service! ### 5/5 — Mr *2026-08-16, version 3.0.0* Easy to extend and include my partner ### 5/5 — Senior Railcard *2026-08-14, version 3.0.0* No issues, easy download, easy to upload to my wallet from year on year 👍🏻 ### 5/5 — Railcard *2026-08-14, version 3.0.0* Very efficient. Well worth investing if you use rail travel. ### 5/5 — New phone *2026-08-14, version 3.0.0* So easy to setup thank you ### 5/5 — Five-Star Experience ⭐️ *2026-08-12, version 3.0.0* Really easy and straightforward to purchase. The payment process was quick and hassle-free! ### 5/5 — Great initiative *2026-08-12, version 3.0.0* Such a great initiative worth every penny if you intend using the train frequently. Recommended. ### 5/5 — Great value *2026-08-12, version 3.0.0* Wonderful savings every time with family and friends card - one trip pretty much covers the initial cost and makes travel with my kids more affordable ### 5/5 — All veterans should get this card *2026-08-11, version 3.0.0* If you use the rail network this is well worth the purchase. £30 for a one year railcard paid for itself with one return journey from Devon to London for me. Easy to apply for and easy to use. A must for any veteran. 👍 ### 5/5 — Resetting my railcard *2026-08-10, version 3.0.0* Great help from Ayussh in the railcard team, clear and patient, to get a new download code. It’s hard all this tech stuff for someone who is nearly 80! Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*